Compare BlackBerry vs SOTI

BlackBerry

Based on 89 reviews.

SOTI

Based on 54 reviews.

Latest Research

Buyer's Guide

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

September 2026

SOTI MobiControl vs. BlackBerry Enterprise Mobility Suite

Updated: September 2026

Buyer's Guide

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

September 2026

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

Updated: September 2026

Sample Customers

BlackBerry Enterprise Mobility Suite

Ashcourt Rowan, EMC Professional Services, Itochu, MBDA, North Hennepin Community College, PGGM, Rohde & Schwarz, US Navy

SOTI MobiControl

Citizen Mexico, Sanctuary Housing, PENINSULA HOTELS, East Orange High School, Andrews Distributing, Amey Plc, American Airlines

Popular Solutions

BlackBerry Cylance Cybersecurity

0 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

2 reviews

SOTI MobiControl

6 reviews

SOTI XSight

2 reviews

Top Industries

Construction Company

15%

Outsourcing Company

13%

Financial Services Firm

Comms Service Provider

Manufacturing Company

13%

Outsourcing Company

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

GauthamVakapalli
Account Manager at Teksalah
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at Cloudway
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Shailesh S. Moogi
Regional Manager Presales & Training at QodeNext India Private Limited
The typical use case for SOTI MobiControl is to manage mobile devices.
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
I use SOTI XSight to gain more visibility on our devices. It allows me to check the online or offline status and the...
Read full review of SOTI XSight »

Review 1 of 2

Customer Service

GauthamVakapalli
Account Manager at Teksalah
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises,...
Read full review of CylanceOPTICS »
Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
The support is inadequate because their technical people are not supportive. Since the support is not based in India,...
Read full review of CylanceOPTICS »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of BlackBerry Cylance Cybersecurity »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Andrew S. Baker (ASB)
Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Customer Service: 10 out of 10. Customer service has been very responsive (going through a managed provider)....
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Shailesh S. Moogi
Regional Manager Presales & Training at QodeNext India Private Limited
I would rate my experience with the technical support of SOTI MobiControl as eight out of ten.
Read full review of SOTI MobiControl »
Manikandan Ganesan
System Engineer at Saudia Aerospace Engineering Industries
I rate customer service and support as ten. They are always there and helpful, always answering effectively.
Read full review of SOTI MobiControl »
Abbasi Poonawala
Chief Enterprise Architect at Alinma Bank
SOTI has good technical support. They have offices with Canada-based companies and offices across different...
Read full review of SOTI MobiControl »
Sahi Ibrahim SOUMAHORO
Operation Manager at a construction company
Technical support is very helpful. I would rate technical support as nine out of ten. The first time I made contact...
Read full review of SOTI MobiControl »
Eric Joly
Project Integration Engineer at Zetes
The customer service is okay.
Read full review of SOTI MobiControl »
Norman Chan
Business Development & Service Director at UDS Data Systems Limited
The tech support is not helpful.
Read full review of SOTI MobiControl »
Matteo Strangio
Technical Officer at Strangio
The customer service and support are good. They resolved my issues very easily. The support is very user-friendly....
Read full review of SOTI MobiControl »
Mohamad Charara
Head of IT at a consultancy
The customer support was extremely helpful and was always available whenever we needed them. There were not many...
Read full review of SOTI MobiControl »
Phuong Soksambo
System Administration Unit Manager at a financial services firm
I have experience with technical support. They are quite good. Also, they very quickly understand the issues and what...
Read full review of SOTI MobiControl »
Norman Chan
Business Development & Service Director at UDS Data Systems Limited
The technical support by SOTI is only average.
Read full review of SOTI XSight »
Mario Car
Account Manager at Bidvest Mobility
I don't deal with them directly, but our dedicated MDM Guardic team does. The team did mention that initially, it...
Read full review of SOTI MobiControl »
Anonymous User
Systems Engineer at a tech services company
I would rate their support as excellent. I would rate them a ten out of ten.
Read full review of SOTI MobiControl »
Peter Kolbeck
Automation Specialist at a energy/utilities company
SOTI's customer service is top-notch. We have asked for and have received incredible customer service. We recently...
Read full review of SOTI MobiControl »
Susan Neuder
Site Lead - Lancaster Facility at a retailer
So far, tech support has been very good. They're responsive and they've been able to provide solutions to the issues...
Read full review of SOTI MobiControl »
Anonymous User
IT Support Manager at a wholesaler/distributor
Technical support is great, and we have found them to be helpful.
Read full review of SOTI MobiControl »
Anonymous User
Team Lead - Mobile Applications at a tech company
Customer Service: Customer service is good but there is lack of technical support for older versions. For every fix...
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
I would rate SOTI's technical support a seven out of ten. They are effective and responsive.
Read full review of SOTI XSight »
Ramil Lopez
Team Lead, Store Systems Support - Digital at a retailer
It's fine. We have Enterprise Support, so they're always there for us.
Read full review of SOTI MobiControl »
Suresh Krishn M
Associate I Android Product Validation Engineer at a tech vendor
Currently, I haven't escalated any issues to technical support because we have given a good product and good...
Read full review of SOTI MobiControl »
Chris Gross
Account Manager at a computer software company
SOTI tech support is solid.
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
Customer Service: Very good. Technical Support: Very Good.
Read full review of SOTI MobiControl »
Anonymous User
Senior Administrator at a tech vendor
The support is very good from SOTI MobiControl. They have good knowledge and are quick to respond.
Read full review of SOTI MobiControl »
Anonymous User
IT Analyst at a retailer
Tech support is a hit or miss. You have to go in under the general support and you get a low-level person and I don't...
Read full review of SOTI MobiControl »
Anonymous User
CTO at a computer software company
Technical support is worldwide and is available 24/7. It's available in all regions and in different languages. We...
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
Customer service is good, but sometimes it is challenging to reach them promptly during urgent situations.
Read full review of SOTI MobiControl »
Anonymous User
CTO at a computer software company
We have Enterprise Support. We have additional support because we are one of their large customers. We have access to...
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
I would give technical support a rating of 9/10.
Read full review of SOTI MobiControl »
Anonymous User
Mobile Device Management at a transportation company
I give support 1/10.
Read full review of SOTI MobiControl »
Albert Haynes
Senior Analyst Service Management at a transportation company
Technical support is excellent. They are knowledgeable and responsive. I'd rate them as excellent - a full ten out of...
Read full review of SOTI MobiControl »
Anonymous User
IT Analyst at a manufacturing company
Technical support has been good. They're very responsive. We had basic support before, but now we have the Enterprise...
Read full review of SOTI MobiControl »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.