Compare Axway vs Quest Software

Axway

Based on 23 reviews.

Quest Software

Based on 136 reviews.

Sample Customers

Axway AMPLIFY Application Integration

BHF-BANK, BNP Paribas, Continental Corporation Automotive Group, Clearstream MFT, Federal Office of Information Technology, Systems and Telecommunication (FOITT), DHL, Union Nationale de Mutualit_s Socialistes, ZF Group, La Poste, Gassco, IdenTrust, Perugia Hospital, International Post Corporation, Bundesagentur fªr Arbeit (BA), IHC Health Solutions, Lenovo, Genzyme

Toad Data Point

Concordia University

Quest SharePlex

Bodybuilding.com, Priceline.com, Ameco Beijing, Viasat, SK Broadband

Popular Solutions

Axway AMPLIFY API Management

4 reviews

Axway AMPLIFY Application Integration

2 reviews

Axway AMPLIFY Managed File Transfer

2 reviews

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

6 reviews

Top Industries

Computer Software Company

20%

Comms Service Provider

18%

Financial Services Firm

12%

Insurance Company

Computer Software Company

17%

Comms Service Provider

17%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We make use of Axway's API gateway API management tool. Its integration with middle wear is similar to ESB. We...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Client Executive at a tech services company
One of the projects I'm working on is to use it to connect a web form where end-users will enter in data. This data...
Read full review of Axway AMPLIFY Application Integration »
SouvikGhosh
Application Development Senior Analyst at a computer software company
We deploy Axway Amplify to a server hosted on AWS, but it isn't a cloud SaaS solution. We use it for large-scale file...
Read full review of Axway AMPLIFY Managed File Transfer »

Review 1 of 3

Daniel Nesnídal
Backup Engineer at a computer software company
We are using NetVault for client backups and for some virtual machines solutions, such as Hyper-V. We have two...
Read full review of Quest NetVault »
Reto Krebs
Independent Consultant at Krebs IT-Services
Most use cases for Quest On Demand Migration are when a customer has an old tenant, and for some reason they have to...
Read full review of Quest On Demand Migration »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
We use it for pass out of our printers, for our drive mapping, and we use it somewhat for asset management. I'm...
Read full review of KACE Desktop Authority »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
Our application is hosted in multiple data centers and we primarily use SharePlex for keeping the data replicated...
Read full review of Quest SharePlex »
Anonymous User
System Software Specialist II at a government
I'm using the Kace 1000 and Kace 2000. The 1000 is just for a ticketing system. Then I have the 2000 which I am just...
Read full review of Kace Systems Deployment Appliance »

Review 1 of 5

Customer Service

Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
Read full review of Axway AMPLIFY Managed File Transfer »
Eddy Koers
ICT - Operations Employee (Senior) at Menzis
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
Leandro Barbosa
Product Management at edi-labs sistemas
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Senior Product Manager at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
Read full review of Axway AMPLIFY API Management »
SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Tactisch Middleware beheerder at a financial services firm
I would give technical support a rating of 8/10. When we needed a consultant, he came.
Read full review of Axway Synchrony »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »

Review 1 of 17

Wesam Qashou
System Engineer at MOA
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of Quest KACE Systems Management »
Douglas Lima
Infrastructure Analyst at Ituran Brasil
We use Quest Premier Support and contact them a lot. They have a Brazilian analyst who is very good to work with. He...
Read full review of Quest KACE Systems Management »
Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management »
Anonymous User
Director of IT at CCOF
We use their regular tech support and that tech support is beyond savvy. Their tech support is stellar. They're...
Read full review of Quest KACE Systems Management »
Walter Stine
Executive Director at Fenway Library Organization Inc
I can't say I've ever had any major issues working with their technical support. They're pretty responsive. Over the...
Read full review of Quest QoreStor »
Scott Tweed
Windows Engineer at a tech services company
I have never had to contact technical support.
Read full review of Quest KACE Systems Management »
Jim Macdougald
IT Manager at a manufacturing company
We subscribe to the premiere support and what stands out to us as the biggest value is communication and the...
Read full review of Quest QoreStor »
Kristopher Wells
Oracle DBA at a financial services firm
We have a Premier Support contract with Quest. Their response times are excellent, and they stay on an SR until it's...
Read full review of Quest SharePlex »
Tim White
Sr. IT Support Technician at a transportation company
My experience with technical support goes back a long way and the service has changed over time. Overall, it's been a...
Read full review of Quest KACE Systems Management »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of Quest KACE Systems Management »
Anonymous User
Data Warehousing and Business Intelligence Lead at Bank of America
Customer Service: Personally I have never had the need to call customer service. Most of the features I used were...
Read full review of Toad Data Modeler »
Anonymous User
Systems Engineer at a financial services firm
Any time I've had to deal with their technical support, they've responded quickly and they're pretty thorough in...
Read full review of Quest KACE Systems Management »
Anonymous User
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of Quest NetVault »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of Quest KACE Systems Management »
Anonymous User
Network Analyst at a energy/utilities company
Their technical support is good. They're very prompt. Quest has been very quick in responding to any support cases or...
Read full review of Quest KACE Systems Management »
Anonymous User
Manager of Database Services at a energy/utilities company
About a year or so in, we engaged professional services to integrate our Foglight with ServiceNow. So, we have...
Read full review of Quest Foglight for Databases »
Anonymous User
Director of Information at Jenkon
The issue listed above has been the only time we’ve needed to have support help. They were unaware of the SQL 2008-R2...
Read full review of Quest Spotlight »
Anonymous User
Sr Manager Business Intelligence & Data Governance at a retailer
They have excellent support and appreciate constructive feedback on the tool and any opportunities to improve.
Read full review of Toad Data Point »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of Quest KACE Systems Management »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad Data Modeler »
Anonymous User
Developer at a tech vendor
Poor.
Read full review of Toad Data Modeler »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery »
Anonymous User
Network & System Aministrator at a university
We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of Quest KACE Systems Management »
Anonymous User
Database Administrator at a tech vendor
I've always had good experience with Dell Support, who we use for other products as well. All of my queries have been...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery »
Anonymous User
Senior Practice Director at Forsys Inc
Great
Read full review of Toad Data Modeler »

Review 1 of 30

Technical Support

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