Compare AvePoint vs ConnectWise

AvePoint

Based on 19 reviews.

ConnectWise

Based on 79 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Meetings Pro

Sitowise, Friesland Campina

ConnectWise ScreenConnect

Jon Rosen Systems

Popular Solutions

AvePoint Cloud Backup

9 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

ConnectWise ScreenConnect

3 reviews

ConnectWise PSA

2 reviews

ConnectWise Automate

0 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Educational Organization

25%

Computer Software Company

18%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
My company uses it to migrate the mail process from the on-premises version of Microsoft Exchange Server to Microsoft...
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »

Review 1 of 3

Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
ConnectWise Fortify is primarily cloud-based, and we use it to protect Microsoft, AWS, and Google. We use Fortisight...
Read full review of ConnectWise SIEM »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum,...
Read full review of ConnectWise RMM »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in...
Read full review of ConnectWise PSA »

Review 1 of 5

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »

Review 1 of 11

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Cobus Burgers
Managing Director at NETCB
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ConnectWise ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ConnectWise ScreenConnect »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
Kaseya's support is a little better than ConnectWise. The technical support of ConnectWise PSA is not very good....
Read full review of ConnectWise PSA »
Sean Saeb
Partner and CIO at Caspian IT Group
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
CTO at Techexeconline.com
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Anonymous User
CEO
Technical support is fine.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ConnectWise ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ConnectWise ScreenConnect »
Sanjay Ahluwalia
Manager of Implementation and Support
Tech support has been perfect. No issues so far.
Read full review of ConnectWise ScreenConnect »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.