Compare Arcserve vs Veritas

Arcserve

Based on 52 reviews.

Veritas

Based on 336 reviews.

Latest Research

Buyer's Guide

Arcserve UDP vs. Veritas Backup Exec

August 2026

Veritas Backup Exec vs. Arcserve UDP

Updated: August 2026

Buyer's Guide

Arcserve OneXafe vs. Veritas NetBackup

August 2026

Veritas NetBackup vs. Arcserve OneXafe

Updated: August 2026

Buyer's Guide

Arcserve UDP vs. Veritas NetBackup

August 2026

Arcserve UDP vs. Veritas NetBackup

Updated: August 2026

Buyer's Guide

Arcserve UDP vs. Veritas Backup Exec

August 2026

Arcserve UDP vs. Veritas Backup Exec

Updated: August 2026

Buyer's Guide

Arcserve UDP vs. Veritas NetBackup Appliance

August 2026

Arcserve UDP vs. Veritas NetBackup Appliance

Updated: August 2026

Sample Customers

Arcserve UDP

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Arcserve OneXafe

Sonic, Amazon, Kawasaki, Callaway, Drake University, Mazda, Thales, California Highway Patrol, Guggenheim, Bruker, NASA, Oregon.gov

Arcserve Cloud Direct

Lion

Veritas Backup Exec

Beta Offshore

Veritas NetBackup

Beta Offshore

Veritas NetBackup Appliance

Beta Offshore

HubStor

York Hospital, Delphinus Medical Technologies, City Year

Veritas Resiliency Platform

Oncor

Veritas System Recovery

Mother's Nutritional Center, Occidental Technical Group

Popular Solutions

2 reviews

2 reviews

1 reviews

7 reviews

5 reviews

Veritas NetBackup Appliance

11 reviews

Top Industries

Construction Company

16%

Outsourcing Company

Manufacturing Company

Computer Software Company

Financial Services Firm

12%

Construction Company

11%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
MohamedFekry
Enterprise Architect at vertowave

Read full review of Veritas NetBackup Appliance »
Nizar Radad
Head of IT Department at Qcon
My main use case for Veritas Alta Recovery Vault is to have backup for my Office 365 environment. For my Office 365...
Read full review of Veritas Alta Recovery Vault »

Review 1 of 5

Customer Service

Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
Lucas Moura
Full Pre-Sales Analyst at a tech services company
Our support team handles initial issues and connects clients directly with Arcserve support. From what I've heard,...
Read full review of Arcserve UDP »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Robert-Nilsson
Business Development Manager at Gignos
The technical support of the product wasn't good because they blocked our customers' time. I rate the technical...
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
MukundKambli
Lead Solutions Architect at Team Computers
The technical support is excellent.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Jhonata Lessa
Senior Infrastructure Analyst at a non-tech company
Arcserve UDP's support is good and attends cases within two hours. They are the best.
Read full review of Arcserve UDP »
SANJAY HASIJA
Founder at FIELDFEET CONSULTING
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
Rajnish Saxena
Executive Director at Aerorsys Infotech Pvt. Ltd.
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
Anonymous User
Senior IT Consultant at a tech services company
They're decent.
Read full review of Arcserve UDP »
Anonymous User
Systems and Infrastructure Administrator at a retailer
There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey....
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of Arcserve UDP »
LeanderVan Gorsel
Owner and ICT professional at InventX BV
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Darshil Sanghvi
Consultant at a media company
The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very...
Read full review of Arcserve UDP »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Gustavo Lopes
IT Specialist at a healthcare company
Low. They are available in a few languages and the ones supporting me had a low level of knowledge.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud solution provider
Support has been okay.
Read full review of Arcserve Cloud Direct »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 30

Mohammad Hussain
Network Administrator at KING FAHD MILITARY MEDICAL COMPLEX
We rarely need their help. I would give their technical support an 8.5 out of ten. We are satisfied.
Read full review of Veritas NetBackup Appliance »
VijayPandey
Presales System Engineer at Eden Infosol Pvt Ltd
The technical support for Veritas Backup Exec is very nice. Whenever we have called them, they have supported us on...
Read full review of Veritas Backup Exec »
Ramprasad Yalavarthi
Lead Solutions Architect at a tech vendor
Technical support from Veritas is always available. Whenever a technical engineer or customer encounters issues they...
Read full review of Veritas Enterprise Vault »
Anonymous User
Director Of Operations at a tech services company
Technical support is fine. In Turkey, we're able to get support quite easily.
Read full review of Veritas Alta SaaS Protection »
MuhammadIbtehaj
Enterprise Solutions Architect at 0
The customer service and support from Veritas have been excellent. They provide prompt responses and effective...
Read full review of Veritas Backup Exec »
Anonymous User
Trainee em T.I. at a tech services company
I haven't really used technical support. I wouldn't be able to effectively comment on how their services are or if...
Read full review of Veritas NetBackup »
Anonymous User
Solutions Architect at a computer software company
The customer service is good because we deal with business-critical support.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Senior DBA Sql Server, Oracle at a aerospace/defense firm
I have been in touch with technical support and I would say that they are okay. I wouldn't rate them "very bad" or...
Read full review of Veritas NetBackup »
Ash Dib
Virtualization Specialist at Digikala
I have been able to learn how to use this solution on my own, without training. Where I am, in Iran, we do not have...
Read full review of Veritas Backup Exec »
Anonymous User
Backup Administration Engineer at a financial services firm
Technical support runs the gamut depending on where your call lands. US based support out of MN or FL is generally...
Read full review of Veritas NetBackup »
Gurkripal Bobby Gill
System Engineer at Atea Norge AS
Their support could be a little bit better.
Read full review of Veritas Data Insight »
Anonymous User
Senior Solutions Architect at a tech services company
This solution has a very good technical support department that is very responsive.
Read full review of Veritas Backup Exec »
Anonymous User
Software Technology Specialist at a tech services company
The support has been good for Veritas NetBackup.
Read full review of Veritas NetBackup »
Dalai B
Senior DBA at a comms service provider
While technical support is responsive, we have found that sometimes they just seem can't find the actual root cause...
Read full review of Veritas NetBackup »
Anonymous User
CEO at a tech services company
I used technical support years ago and it was good. The 2012 edition was bad but technical support really tried to...
Read full review of Veritas Backup Exec »
Sammy Githinji
Technical Manager at Rigor Systems Limited
The support for Veritas Alta SaaS Protection rates a nine, with one being room for improvement.
Read full review of Veritas Alta SaaS Protection »
John Chege
Solutions Architect at Rigor Systems Limited
The customer support is very poor. I would rate the customer support a four on a scale of one to ten.
Read full review of Veritas NetBackup »
Stoengi67
Storage Engineer at a insurance company
For specific appliances, support is very good.
Read full review of Veritas NetBackup Appliance »
Christophe MERCIER
System Administrator at blois.fr
The technical support is good. It does not take too long to receive an answer.
Read full review of Veritas Backup Exec »
Anonymous User
DBA at a energy/utilities company
There are different types of technical support. They offer Gold and 24/7 monitoring, for example. The also offer...
Read full review of Veritas NetBackup Appliance »
Andre Isaacs
ICT Director at SSA
The customer service and support are excellent. There was one technical issue, and their response was exceptional.
Read full review of Veritas NetBackup Appliance »
Anonymous User
IT Operations Manager at a tech services company
Technical support for this solution is good, as long as you are paying for the high-level support. Otherwise, you...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
I have not had any experience with technical support. That service is for my clients to work with. I simply help...
Read full review of Veritas NetBackup »
Adnan Yurtoglu.
Senior Consultant (NetBackup) at Yapı ve Kredi Bankası AS
Sometimes we do need professional help from our support. I'd like to see more support in our time zone. Sometimes we...
Read full review of Veritas Alta Data Protection »
Anonymous User
Executive Head Cloud Services at a comms service provider
They have always been good.
Read full review of Veritas Backup Exec »
Nagesh Agnihotri
IT Engineer at HPPL
I have never been in touch with technical support. We have never had any issues at all.
Read full review of Veritas Access »
Anonymous User
CAD Engineer at a manufacturing company
The technical support is very good.
Read full review of Veritas Backup Exec »
Karthik-C
Solutions Architect at AspireNXT
The technical support has improved and is much better than it used to be.
Read full review of Veritas NetBackup »
Anonymous User
Consultant at a non-tech company
Technical support for this solution is great.
Read full review of Veritas Backup Exec »
Nigel Judkins
Infrastructure Delivery Manager at a energy/utilities company
Their technical support is very good.
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

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