Compare Arcserve vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

Arcserve UDP

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Arcserve OneXafe

Sonic, Amazon, Kawasaki, Callaway, Drake University, Mazda, Thales, California Highway Patrol, Guggenheim, Bruker, NASA, Oregon.gov

Arcserve Cloud Direct

Lion

OpenText Data Protector

GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company

Carbonite Server

INLINE Commercial Construction, Hamilton County

Popular Solutions

Arcserve UDP

4 reviews

Arcserve OneXafe

2 reviews

Arcserve SaaS Backup

2 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Marketing Services Firm

Government

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

SANJAY HASIJA
Founder at FIELDFEET CONSULTING
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
Lucas Moura
Full Pre-Sales Analyst at a tech services company
Our support team handles initial issues and connects clients directly with Arcserve support. From what I've heard,...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
TeresitaSabile
Head of Operation and IT at Elgrade Inc
Customer service and support were commendable. We had regular meetings with the provider to discuss performance and...
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
Customer service is very simple and maintains well with us, but they are very slow when resolving critical problems.
Read full review of Arcserve SaaS Backup »
Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Jhonata Lessa
Senior Infrastructure Analyst at a non-tech company
Arcserve UDP's support is good and attends cases within two hours. They are the best.
Read full review of Arcserve UDP »
MukundKambli
Lead Solutions Architect at Team Computers
The technical support is excellent.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of Arcserve UDP »
Darshil Sanghvi
Consultant at a tech services company
The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
SantoshJumani
Presales Consultant at IAA
I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and...
Read full review of Arcserve UDP »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
Anonymous User
Systems and Infrastructure Administrator at a retailer
There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey....
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
LeanderVan Gorsel
Owner and ICT professional at InventX BV
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at Dat Hung Co Ltd
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »

Review 1 of 30

Aphiwat Leetavorn.
CTO at Marco Technology
The support from OpenText is mostly good, particularly when it comes to installation issues. However, it is not as...
Read full review of OpenText Business Process Monitoring »
James Selby
Manager Security Division at Virtual-IT
Setting up Webroot is generally straightforward. Being part of OpenText, a large organization, their support is not...
Read full review of OpenText Core DNS Protection »
Vishal Dhamke
Vice President Application Security North America at BNP Paribas
The technical support team is decent.
Read full review of OpenText Static Application Security Testing »
PUNEET SHADIJA
Vice President at Multi Commodity Exchange Of India
Technical support from the vendor, OpenText, is rated as seven out of ten. There is always room for improvement.
Read full review of OpenText AI Operations Management »
S S RAMA KRISHNA MURTHY SURI
Senior Manager at valuelabs LLP
Whenever we have any issues, Micro Focus support has been helpful. They have lots of products, and they're...
Read full review of OpenText Core Application Security »
Vipul-Choudhary
Deputy Manager at _VOIS
Customer support is good. We get support for whatever issues we have raised.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Cassio-Silva
Technology director at Asyg
The technical support is good.
Read full review of OpenText Identity Governance »
VARUNKUMAR
Mgr Value Chain Integration/EDI at a non-tech company
Technical support isn't the greatest. The transparency is less than you sometimes need. They do not understand what...
Read full review of OpenText Trading Grid »
Anonymous User
Test Manager at a energy/utilities company
We haven't needed much technical support as we can sort it out ourselves.
Read full review of OpenText Functional Testing »
Anonymous User
Staff Dev Lead - Analytics Data Storage at a tech services company
It's really great. One of the best I had to deal with. They also assisted us during the development phase of the...
Read full review of OpenText Analytics Database (Vertica) »
Tony Rigby
CTO for Microsoft & Infrastructure Platforms at Amey
We use technical support all the time. We have parent technical support people from HPE working on our account and...
Read full review of OpenText Cloud Service Automation »
Anonymous User
Security Expert at a tech services company
Right now, I would call technical support moderately good, since it has improved greatly over the past years. There...
Read full review of OpenText Enterprise Security Manager »
Jarel Hanson
Board of Directors; Treasurer at a marketing services firm
Customer Service: I would give customer service a rating of 10/10. They are excellent. Technical Support: I would...
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Director of Engineering at a energy/utilities company
On the phone, they were fine, but we needed a full-time consultant for three weeks. We could not find that through...
Read full review of OpenText Silk Test »
Grandin Major
Assistant Consultant at a logistics company
Technical support is pretty helpful.
Read full review of Fortify Application Defender »
Tuan-Phan Anh
Technical Manager at CPCIT
We haven't contacted the technical support with Micro Focus.
Read full review of OpenText Data Protector »
BoykoVasilev
IT Specialist at a financial services firm
I have been in contact with support many times and from my point of view, they are okay. In most cases, however, they...
Read full review of OpenText Real User Monitoring »
Anonymous User
Sr. Director, Corporate Information Security at a comms service provider
We've used technical support several time and found them to be good.
Read full review of OpenText Enterprise Security Manager »
John Novak
Consulting Manager at Technical Consulting Resources
I contacted the OpenText GroupWise technical support team and found that the team was easy to get a hold of and quick...
Read full review of OpenText GroupWise »
Durgesh Pathak
DevOps Engineer at a energy/utilities company
Technical support from Micro Focus is good.
Read full review of Fortify Application Defender »
Marshalleno Skosan
Senior Specialist: Solution Architecture at a tech services company
The main issue is the response time. Cases can drag on for months without immediate feedback or guidance, it is not...
Read full review of OpenText Identity Manager »
Anonymous User
Security Systems Analyst at a retailer
Technical support is very good. I've never had an issue that we couldn't resolve. If we have a scan running and we...
Read full review of OpenText Core Application Security »
DirkMerten
Head of NCIS at DSB it services GmbH
Customer support did what they could but we had some issues because it required coordination between GroupWise and...
Read full review of OpenText GroupWise »
Anonymous User
Systems admin at a financial services firm
Sometimes, it takes a while to find the right person or to get a point over but mostly, the support is okay.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Director of QA at a insurance company
We use a third-party for tech support and they do a great job.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Information Security Consultant
Customer Service: Good.Technical Support: HP support needs to improve a lot. For solving one ticket HP support takes...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Sr. Systems Management Engineer at a financial services firm
Technical support is good, but it could be improved.
Read full review of OpenText AI Operations Management »
Pankaj Thakur
System Engineer at Tata Consultancy
Micro Focus's technical support is functional and responsive.
Read full review of OpenText Application Quality Management »
Anonymous User
Software QA Lead at a healthcare company
Our biggest issue was in the switch over from HP Inc. to HPE. I think we had some trouble getting in touch with...
Read full review of OpenText Functional Testing for Developers »
Anonymous User
CEO at Infuse Consulting
Customer Service: Average, to occasionally good, but no better. Technical Support: HP LoadRunner technical support is...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »

Review 1 of 30

Technical Support

No Data Available

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