Compare Appian vs Tungsten Automation

Appian

Based on 65 reviews.

Tungsten Automation

Based on 52 reviews.

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Appian RPA

empark, talan, liverpool, ayesa, aeromexico, teknei

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

Appian

9 reviews

Appian RPA

2 reviews

Tungsten RPA

7 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

10%

Government

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Clients use the Appian RPA solution whenever they have manual tasks and want to automate them using robots. It is...
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Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
A common use case for Appian is intelligent automation, where companies wanting to transform and have the latest...
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Review 1 of 2

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

RAVIRANJAN
Project Manager at Telus Digital
Technical support is helpful. Their SLA is very good. IIf your system, your cloud, is down, which normally does not...
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VijayS1
Head of digital transformation at Maantic
Technical support with Appian is good, however there is room for improvement.
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Blagoj Trajkovski
Enterprise Integration Business Manager at IWConnect
We can resolve many issues with the help of their community and documentation or in-house trial and error.
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Gowtham Thotapalli
Solutions Architect at Persistence System
Appian's technical support is pretty decent. The support team responds on time and sticks to their SLAs, which is...
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Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
The technical support for Appian rates as 10 out of 10 because they have a great support team.
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Pankaj Khera
Sr AVP - EXL Digital at EXL Services
There can be some improvement in support, start giving customer more importance than process
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Srimanta Pandit
Senior Consultant at Protiviti consulting
The technical support is not excellent, but it is good.
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Pankaj Khera
Sr AVP - EXL Digital at EXL Services
The customer service and support are very responsive. We haven't faced many issues, but when we have, the support...
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Nitin-Agarwal
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
Their customer service is responsive, and the team is very prompt for support. The response depends on the kind of...
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Anonymous User
CTO at a insurance company
Appian provides great technical support.
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Anonymous User
Senior account executive at a tech services company
I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a...
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Anonymous User
BPM Developer at a wholesaler/distributor
We've had good support from the Appian team. They have a good support model and are easy to reach.
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Anonymous User
Team Lead
Excellent.
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Bikash Gupta
Associate Consultant at a financial services firm
Appian has a community where I can put my questions. I haven't had a chance to contact the support team directly.
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Anonymous User
 IT senior consultant
Their technical support is good. There is a community which will, for the most part, answer problems. But if you have...
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Anonymous User
Head of Publishing Solutions at a media company
According to my understanding, the technical support team is quite impressive. It's fine; there's no need to improve...
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David Dommisse
Application Architect at a financial services firm
Pi and P2 issues get responses within a couple of minutes. Support is very responsive.
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Miguel Muñoz
VP Business Development North America at Geko
I've never directly dealt with technical support. I can't speak to how helpful or responsive.
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Gregg Lipson
Senior Business Analyst at a university
Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.
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Tarek Hasan
CIO at a consultancy
I don't have any experience with it personally, but our team that practices on Appian uses the technical support very...
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Anonymous User
CTO Digital Division at a computer software company
Technical support is great. Every service request is answered within the hour. It's very, very exceptional.
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Randy Dillon
Digital Transformation Architect/Consultant at a tech services company
Technical support is usually pretty good for the easier problems. Really complex issues tend to take too long to...
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Raed Mustafa
Technology Leader of Appian at a retailer
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
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Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
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Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
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Anonymous User
Appian Architect at a computer software company
My team mainly interacts with Appian cloud support who regularly provides them with solutions and advises them about...
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Anonymous User
Practice Leader - Digital Process Automation at a computer software company
I would rate the technical support of Appian about a seven out of ten because there is definitely room for...
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Anonymous User
Practice Head at a computer software company
We have premium support from Appian. I rate the support of Appian a five out of five.
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Anonymous User
Senior Technical Consultant at a consultancy
I have used their tech support, honestly, I'd probably give their support a rating of eight out of 10. They work...
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Anonymous User
IT Advisor to Banks at a financial services firm
The tech support is quite good. Maybe it is not as good as large enterprise vendors, especially when it comes to more...
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Review 1 of 30

Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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