Compare Appian vs TIBCO

Appian

Based on 43 reviews.

TIBCO

Based on 146 reviews.

Latest Research

Appian vs. TIBCO ActiveMatrix BPM

Updated: September 2022

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

TIBCO iProcess Suite

Delta Air Lines, Detroit Water and Sewerage, DVLA, E-Plus, FedEx, Geisinger Health System, ING Turkey, Kempen & Co., KPN, LCL, Merck, Merial

TIBCO ActiveMatrix BPM

ADIS, Citi, Bank of Montreal, First Citizens Bank

Popular Solutions

Appian

26 reviews

TIBCO BusinessWorks

9 reviews

TIBCO Spotfire

9 reviews

TIBCO ActiveMatrix Service Bus

5 reviews

Top Industries

Computer Software Company

20%

Financial Services Firm

17%

Comms Service Provider

16%

Government

Comms Service Provider

19%

Computer Software Company

18%

Financial Services Firm

12%

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mason Turvey
Robotic Process Automation Engineer at a logistics company
I've done a lot of personal projects, but we haven't yet implemented anything at an enterprise scale. We're just...
Read full review of Appian »

Review 1 of 1

Manoel Pereira De Lima Junior
IT Specialist focused on Application Architecture at a financial services firm
We have many use cases for TIBCO Rendezvous. For example, since 2008 we are using it as the middleware of integration...
Read full review of TIBCO Rendezvous »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
Mashery comes as a package bundle for all three components of API management, like API management, portal, and API...
Read full review of TIBCO Mashery API Management »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
Datamart is mainly used for data streaming. If you're looking to move charts or the stock market, move bars and...
Read full review of TIBCO Live Datamart »
S S RAMA KRISHNA MURTHY SURI
Senior Manager at valuelabs LLP
We use TIBCO Cloud Integration for free because we are not doing anything on the TIBCO side. The developers send the...
Read full review of TIBCO Cloud Integration »
Anonymous User
Senior Technical Architect at a tech services company

Read full review of TIBCO Enterprise Message Service »

Review 1 of 5

Customer Service

RAVIRANJAN
Project Manager at Telus Digital
Technical support is helpful. Their SLA is very good. IIf your system, your cloud, is down, which normally does not...
Read full review of Appian »
VijayS1
Head of digital transformation at Maantic
Technical support with Appian is good, however there is room for improvement.
Read full review of Appian »
Naveen Dundi
Solution Design Expert - BPM at Novartis Pharmaceuticals
The technical support is amazing. They have high availability when attending to tickets. The extent to which they go...
Read full review of Appian »
Somnath-Ghosh
Solution Architect and LowCode Practice Lead at a tech services company
Technical support is very good. As a partner, we receive very good support from Appian.
Read full review of Appian »
Pankaj Khera
Delivery Leader - Digital Transformation at a tech vendor
There can be some improvement in support, start giving customer more importance than process
Read full review of Appian »
Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
Read full review of Appian »
SajeevNair
Chief technology officer at Conneqt Digital
Appian's technical support could improve, especially their response turnaround.
Read full review of Appian »
Paul Parisi
Enterprise Architect at Mobiliser
Customer Service: Average, although a small responsive team Appian has been fast growing stretching their ability to...
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Randy Dillon
Digital Transformation Architect/Consultant at a tech services company
Technical support is usually pretty good for the easier problems. Really complex issues tend to take too long to...
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Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
Read full review of Appian »
Miguel Muñoz
VP Business Development North America at Geko
I've never directly dealt with technical support. I can't speak to how helpful or responsive.
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Anonymous User
Practice Leader - Digital Process Automation at a computer software company
I would rate the technical support of Appian about a seven out of ten because there is definitely room for...
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Anonymous User
Head of Publishing Solutions at a media company
According to my understanding, the technical support team is quite impressive. It's fine; there's no need to improve...
Read full review of Appian »
Anonymous User
IT senior consultant
Their technical support is good. There is a community which will, for the most part, answer problems. But if you have...
Read full review of Appian »
Anonymous User
Appian Architect at a computer software company
My team mainly interacts with Appian cloud support who regularly provides them with solutions and advises them about...
Read full review of Appian »
Anonymous User
Regional Sales Director at a tech services company
I have not had any reason to call tech support, but my peers that I've talked with, who have interfaced with tech...
Read full review of Appian »
Anonymous User
Vice President - Appian Lead Designer at a financial services firm
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly...
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Anonymous User
Advisor in Business Transformation Programs at a tech vendor
I rate the technical support a ten out of ten. They are very good.
Read full review of Appian »
Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
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Anonymous User
Enterprise Architect at a computer software company
Appian has good support.
Read full review of Appian »
Anonymous User
Project Manager and Technical Leader at Exus
Technical support is considered good, and various levels of support can be selected.
Read full review of Appian »
Anonymous User
Team Lead
Excellent.
Read full review of Appian »
Anonymous User
Manager Software Projects at a computer software company
Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I...
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Anonymous User
Senior Account Executive/Business Development Manager at a tech services company
I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a...
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Anonymous User
CTO at a insurance company
Appian provides great technical support.
Read full review of Appian »
Anonymous User
Deputy Director at a tech services company
Due to the fact that we haven't had any issues yet, and we've been using the solution for a short amount of time, we...
Read full review of Appian »
Anonymous User
Senior Software Engineer at a financial services firm
10 out of 10.
Read full review of Appian »
Anonymous User
CTO Digital Division at a computer software company
Technical support is great. Every service request is answered within the hour. It's very, very exceptional.
Read full review of Appian »
Vanessa-Blazquez
Advanced App Engineering Sr Manager at a tech services company
I have had no concerns with customer service.
Read full review of Appian »
Anonymous User
IT Advisor to Banks at a financial services firm
The tech support is quite good. Maybe it is not as good as large enterprise vendors, especially when it comes to more...
Read full review of Appian »

Review 1 of 30

Abhijeet Rakh
Integration Consultant at Billennium
The technical support for TIBCO BusinessWorks is very good.
Read full review of TIBCO BusinessWorks »
RahulPatil1
Vice President at a financial services firm
The TIBCO BusinessWorks tech support is not very responsive. It's not that great. The tech support staff is not very...
Read full review of TIBCO BusinessWorks »
Mir Abul Ula Ali Khan
Middleware and Enterprise Integration Head at a financial services firm
Their support teams aren't that great for the latest version.
Read full review of TIBCO ActiveMatrix Service Bus »
Dedy Rachmanto
Sr. Information MGT Analyst at Pertamina
The support is not very good in Indonesia. They need to improve. The support is from a third party and I find we know...
Read full review of TIBCO Spotfire »
Anonymous User
Assistant Manager at Allianz Malaysia
We rely on our vendor for technical support and have not been in contact with TIBCO.
Read full review of TIBCO Jaspersoft »
Fabio Ferri
Managing Director at Catenate
Their technical support is really excellent.
Read full review of TIBCO BusinessWorks »
S S RAMA KRISHNA MURTHY SURI
Senior Manager at valuelabs LLP
Technical support is good and responsive.
Read full review of TIBCO Cloud Integration »
Samuel-Kwahene
Executive: Enterprise Integration Solutions at OneConnect Technologies
The technical support is fine. Initially, we try to solve an issue ourselves, if we can't we will go to the TIBCO...
Read full review of TIBCO Data Science »
RobertoMessora
Head of Business Integration and Architecture at Jakala
I'm not directly involved with the technical support because there is another guy here in the company that is in...
Read full review of TIBCO ActiveMatrix BPM »
Ramesh Shan
Vice President at Citigroup
Their technical support is very good.
Read full review of TIBCO BusinessWorks »
Anonymous User
AVP, Data Analyst - Expert at a financial services firm
Technical support is exemplary.
Read full review of TIBCO Spotfire »
Anonymous User
Senior ICT Solutions Expert at a comms service provider
Customer Service: Personally I have not had much to do with them but I was pleased with them. Technical Support:...
Read full review of LogLogic »
Anonymous User
Spotfire consultant at a tech services company
Technical support provided very fast response times and helpful people. Excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Project Manager / Application Engineer (Senior) at a financial services firm
They're pretty good with the technical support. TIBCO has been a good vendor for technical support.
Read full review of TIBCO Rendezvous »
Anonymous User
Senior Security Analyst
Customer Service: On a scale of 1-5, 0. They say the right things but don't deliver when it counts. I've given...
Read full review of LogLogic »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Anonymous User
Integration Architect at a media company
Their customer support was pretty good. They resolved the problem every time, but sometimes there were technical...
Read full review of TIBCO Mashery API Management »
Anonymous User
BI & Digital Transformation Consultant at a manufacturing company
Technical support is 8/10.
Read full review of TIBCO Spotfire »
Anonymous User
Vice President at a insurance company
We did not try technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Technical Architect
The customer service is good, we get all levels of expertise on it.
Read full review of TIBCO EBX »
Anonymous User
Consultant (Analytics + Information management) at a tech services company
We haven't used the technical support facility.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a comms service provider
The technical support is bad. We asked technical support a few questions and it was very difficult to get them...
Read full review of TIBCO tibbr »
Anonymous User
National Integration Lead at a tech services company
The technical support is very good.
Read full review of TIBCO EBX »
Anonymous User
Sr. IT Business Intelligence Scientist at a tech services company
Almost perfect support, 9. The only issue I had was understanding some of the techs verbally due to “English not...
Read full review of TIBCO Spotfire »
Anonymous User
Business Analyst at a aerospace/defense firm
Technical support and customer service is 5/10. For technical questions, their support team is responsive and...
Read full review of TIBCO Spotfire »
Anonymous User
Vice President, Scientific Analytics at a healthcare company
Technical support was excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Technical Architect at a financial services firm
Technical support is good.
Read full review of TIBCO BusinessWorks »
Anonymous User
Developer and a Software Administrator (currently unemployed)
Technical support was always very responsive. They were probably more responsive than I was — there were a couple of...
Read full review of TIBCO Spotfire »
Anonymous User
Analytical Scientist at Syntelli Solutions Inc.
Technical support has good response times; we’re very happy with the support.
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

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