Compare SAP vs Splunk

SAP

Based on 1534 reviews.

Splunk

Based on 846 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

June 2025

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: June 2025

Buyer's Guide

SAP IT Operations Analytics vs. Splunk AppDynamics

June 2025

SAP IT Operations Analytics vs. Splunk AppDynamics

Updated: June 2025

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

16 reviews

Splunk Enterprise Security

151 reviews

Splunk AppDynamics

39 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Educational Organization

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses...
Read full review of Splunk Observability Cloud »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »
Kishore Gorantla
Splunk/SOAR Engineer
My use case for the solution is basically focused on deploying and configuring data related to Splunk, upgrading the...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

AlejandroValencia
Director of new business at PERCEPTIO S.A.S.
Technical support is good. On a scale from one to five, I would give technical support a four.
Read full review of SAP Analytics Cloud »
Alexandre Kuntgen
Associate Partner at Solveplan
The tool's technical support responds in a few hours.
Read full review of SAP Analytics Cloud »
João Ferraz
Project Manager at Lifestyle Services Group (part of Phones4U)
The technical support is slow. We generally have low and medium-level incidents. I rate the technical support a three...
Read full review of SAP SuccessFactors »
Veerender Kumar
Product Owner at Software Technology
My team was involved with the support and they could improve by being faster.
Read full review of SAP ERP »
Chris Biemans
Senior ICT Consultant at CGI Inc
Everything went well in terms of support. In general, I am pleased with the technical support.
Read full review of SAP NetWeaver »
AjayKumar7
Manager, Business Analytics, BI Lead at a consultancy
Previously, SAP's direct support was good, but it so no good now. Previously, they had direct support from SAP, but...
Read full review of SAP BW4HANA »
Shady Mogawer
IT Manager at Arabian Cement Company
Every time we need technical support, we take the help of a local consultant.
Read full review of SAP ERP »
Hyunwook Kang
IT Director at Dfocus
The technical support services need improvement in terms of speed.
Read full review of SAP Analytics Hub »
SanjeevKumar14
Senior Manager at a tech vendor
Customer service was very supportive. When needed, we had daily calls with SAP which was great. They also worked with...
Read full review of SAP HANA »
Gagan Yadav
SAP Data migration and management consultant at Syniti
Good experience with support team
Read full review of SAP Information Steward »
Anonymous User
SAP Hybris Consultant at a tech services company
There is a big community for this product. For technical issues, you have the community and people who will spend...
Read full review of SAP Commerce Cloud »
Anonymous User
Manager, Enterprise Reporting Systems, Information Technology
On a scale of one to five, with five being outstanding and one being horrible, I'd say technical support rates a four.
Read full review of SAP Lumira »
MarkusBurger
Manager at a consultancy
I had a situation last year on the 24th of December, which is Christmas Eve in Germany. Usually nobody is working. I...
Read full review of SAP Signavio Process Manager »
Anonymous User
Sr. SAP HANA / BI Developer
Customer support is responsive, the SAP help forums also have an extensive amount of knowledge and help if your...
Read full review of SAP BusinessObjects Business Intelligence Platform »
PreeteshPardeshi
SAP Process Mining Lead at Freelance
I've never contacted technical support. I can't speak to the level of support they provide.
Read full review of SAP HANA »
Renaud Motuelle
SAP Technical Director at Key Performance Consulting
SAP's technical support is okay as long as you follow the process. I would rate technical support as three out of five.
Read full review of SAP BW4HANA »
Anonymous User
Technical Leader at a tech company
We have used technical support for probably one or two instances but for nothing major as such. They were quite...
Read full review of SAP SuccessFactors »
Anonymous User
Manager, Data and Analytics at a tech services company
Customer Service: Fair. Technical Support: Not good enough.
Read full review of SAP Data Services »
Anonymous User
Financial Controller at a logistics company
We haven't contacted technical support through SAP. We have a local support partner here. When we have some small...
Read full review of SAP Business One »
Anonymous User
Head Of Information Technology at Kasapreko
Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.
Read full review of SAP Business One »
Anonymous User
Manager at a manufacturing company
Our company works with a local third-party consulting company, not directly with SAP. Details about direct SAP...
Read full review of SAP SuccessFactors »
Tim Schweikardt
System Analyst Lead at a pharma/biotech company
We've used technical support. SAP's ticket system takes some time before you really get a developer who can help you,...
Read full review of SAP Identity Management »
Musa Ndlovu
CLO at a financial services firm
The customer service and support are average. The support is not available on the website. Moreover, they are not...
Read full review of SAP CRM »
JAYAKUMAR K G
Master Data Governance at a non-tech company
Technical support provides a good service for us.
Read full review of SAP Master Data Governance »
Anonymous User
Senior Managing Consultant at a tech services company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence Platform »
PreeteshPardeshi
SAP Process Mining Lead at Freelance
Technical support could be better. Their services aren’t as good as, for example, Celonis. The response time is slow...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Senior Business Analyst at a comms service provider
I have not had any contact with technical support. We have our IT support desk who handles any issues by contacting...
Read full review of SAP SuccessFactors »
Anonymous User
Head of Product Operations Planning at a pharma/biotech company
Technical support is available anywhere, and it's easy to find.
Read full review of SAP ERP »
A K 18
Director of Infrastructure at a university
Customer service is poor. SAP uses a ticket-based support system, which takes weeks to resolve basic licensing...
Read full review of SAP Cloud Platform »
Yen Dang
SAP Success Factors Team Lead at a tech services company
One thing I love about SuccessFactors is the SAP Cloud support. They are free. It's not like other SAP products that...
Read full review of SAP SuccessFactors »

Review 1 of 30

Srinivas Prudhivi Reddy
Lead Consultant at Stickman cyber
Technical support is not up to the mark.
Read full review of Splunk Security Essentials »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Splunk Cloud Platform's technical support is good. The support's technical capabilities are always great because...
Read full review of Splunk Cloud Platform »
MarcoDi Gioia
Security Consultant at Sitael
The technical support experience is moderate. It can take a long time to resolve issues, and I often need to explain...
Read full review of Splunk Enterprise Security »
Himanshu Tejwani
Platform Architect at Appcino Technologies
We have not opted for paid support but have utilized community support, which is good but could benefit from more...
Read full review of Splunk Enterprise Platform »
Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We don't use technical support very much. We've been using it for so long, we generally understand it and do not...
Read full review of Splunk Enterprise Security »
Srinivasulu Soolluru
Splunk ITSI Developer at Tata Consultancy
I rate Splunk support nine out of 10. We can get support from the Splunk community or raise a ticket to Splunk and...
Read full review of Splunk ITSI (IT Service Intelligence) »
Rajesh Anampally
PricinArchitect at valuelabs LLP
I am satisfied with support. We have a dedicated team that works whenever required. If we have any issues in any of...
Read full review of Splunk AppDynamics »
Muhammad Zeeshan Siddiqui
Head of Technology and Services at arwentech
Whenever my company interacted with the solution's technical support or engineers, we had a better experience...
Read full review of Splunk AppDynamics »
Lambert Séguin
Manager and Specialist Master at Deloitte
The solution’s technical support is good. Sometimes, the technical support team's response time depends on the...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Software Engineer
Customer Service: 8 out of 10. They have answered everything I have asked.Technical Support: 7 out of 10. Sometimes...
Read full review of Splunk AppDynamics »
SubramanyaAM
Technical Lead at Paladion Networks
There's great documentation and most of the challenges I've faced, I've found the solution via the documentation....
Read full review of Splunk SOAR »
Anonymous User
Senior Security Engineer at a financial services firm
I had a good experience with support.
Read full review of Splunk Enterprise Security »
Anonymous User
Business Development Manager at a tech services company
AppDynamics' technical support is okay, though there's quite a lot of self-service.
Read full review of Splunk AppDynamics »
SureshKumaresan
Cyber Security Consultant at HCL Technologies
I rate Splunk support seven out of 10.
Read full review of Splunk Enterprise Security »
Anonymous User
Web Engineer at a tech company
I have not used technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Global Lead Architect at a insurance company
We do use their technical support and they are very responsive.
Read full review of Splunk AppDynamics »
Anonymous User
IT Manager in web analysis and performace at a retailer
Customer Service: Customer service is 3/10. Technical Support: Technical support is 6/10.
Read full review of Splunk AppDynamics »
Oleg Iatsuta
Technical Lead at a tech services company
We don't have experience with customer service and support.
Read full review of Splunk Cloud Platform »
Anonymous User
Principal architect at a retailer
The solution's technical support team is okay. For most of the stuff I escalate, I have to always wait for a response...
Read full review of Splunk ITSI (IT Service Intelligence) »
Gokul Rajendran
Mr at a educational organization
I haven't had to contact the support yet. We have a separate team that maintains and builds our relationship with...
Read full review of Splunk Observability Cloud »
LeilaSbitri
Analyst Programmer at Québec Government
Support for AppDynamics Browser Real-User Monitoring is always available. My team does a lot of Webex with support....
Read full review of Splunk AppDynamics »
Anonymous User
Automation Specialist, Analytics at a computer software company
I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have...
Read full review of Splunk Enterprise Security »
Anonymous User
Cybersecurity Analyst at a energy/utilities company
The team we're working with right now is extremely helpful, and it's easy to coordinate with them and get them...
Read full review of Splunk SOAR »
Anonymous User
Data Analyst
Every time we've used Splunk support, it's been very good. We don't have any in-house Splunk engineers, but...
Read full review of Splunk Enterprise Security »
Eduardo Gallardo
Director of Technical Part at NOS SGPS
We have had a good experience with Splunk AppDynamics compared to APM from Broadcom. AppDynamics if much more...
Read full review of Splunk AppDynamics »
Anonymous User
Associate Support Engineer at a healthcare company
Technical support is really good. The response is very fast. They are helpful. I get answers to my questions. I'm...
Read full review of Splunk AppDynamics »
Anonymous User
Service Health Operations Analyst at a recruiting/HR firm
I personally haven't used technical support but the company definitely has. They're on site all the time. I know from...
Read full review of Splunk AppDynamics »
Norman Freitag
Account-Manager at Consist ITU Environmental Software GmbH
The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends...
Read full review of Splunk SOAR »
Anonymous User
Assistant Vice President at a financial services firm
So far, personally, I opened three tickets so far and I got what I wanted to get. I was pleased with the resolution.
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

No Data Available

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