Compare Adobe vs Zendesk

Adobe

Based on 74 reviews.

Zendesk

Based on 63 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

RJMetrics

Me Undies, Chubbies, Jewelscent, Truly Experiences, TeeTurtle, Betty Mills, Harris Farm Markets

Popular Solutions

6 reviews

5 reviews

2 reviews

7 reviews

4 reviews

1 reviews

Top Industries

Comms Service Provider

20%

Computer Software Company

18%

Financial Services Firm

10%

Government

Comms Service Provider

24%

Computer Software Company

20%

Government

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tyler Slingerland
Graphic Design Specialist at Self-Employed
I have used Adobe Creative Suite for full web designs, which included all assets such as logos, site navigation bars,...
Read full review of Adobe Creative Suite [EOL] »
Manjunatha OK
Marketo Consultant at Webtech software servies
Marketo is used for creating landing pages and sending email newsletters. It is mostly used for engaging the leads...
Read full review of Marketo »
JoaoGeorge
Director of Strategy at Minitel SA

Read full review of Adobe Flash »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I work mostly with clients who have online businesses and clients who are entrepreneurs who have new online...
Read full review of Magento »
Anonymous User
Ux designer & content strategist at a energy/utilities company

Read full review of Adobe Experience Manager Mobile [EOL] »

Review 1 of 5

ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
Read full review of Zendesk Chat »
Jovana Pavlovic
Senior Back Office Manager at a financial services firm
The solution is mainly used as a ticketing system with clients as well and between users, similar to Asana, which is...
Read full review of Zendesk Support »
Anonymous User
Project Manager/Product Owner at a tech services company
We are in support. Zendesk is being used by the IT group help desk and also by our team. We are an internal team that...
Read full review of Zendesk Guide »

Review 1 of 3

Customer Service

Tyler Slingerland
Graphic Design Specialist at Self-Employed
I have not had any issue or have spoken to any of the service personnel.
Read full review of Adobe Creative Suite [EOL] »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
Fabiana GO
Adobe solutions Architect at BUYSOFT DO BRASIL LTDA
When I buy for my clients, my clients ask about support from Adobe or some other support for the solution. I tend to...
Read full review of Adobe Connect »
R Mishra
Consultant at Tata Consultancy
The technical support is good, and I would give them an eight out of ten.
Read full review of Adobe Experience Manager Mobile [EOL] »
Manjunatha OK
Marketo Consultant at Webtech software servies
Their technical support gives you just the basic support. If you need more or in-depth information, you can approach...
Read full review of Marketo »
SabinMindrut
Head of Digital Marketing Operations at a marketing services firm
Their technical support is all right.
Read full review of Marketo »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I have actually used the customer support. Magento has an extension system also, where you can publish your extension...
Read full review of Magento »
Anonymous User
Chief Technology Architect at a tech services company
Adobe usually don't want to speak to the integrators, they want to speak with the client. That's the approach in...
Read full review of Adobe Experience Manager »
Anonymous User
Director, Service Training at a construction company
Adobe has a VAR system, where they have authorized resellers and dealers. Our first call is to the dealer, and they...
Read full review of Adobe Connect »
Anonymous User
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe CQ5 »
Anonymous User
MAP ETL Developer at a tech services company
I've never contacted Marketo technical support.
Read full review of Marketo »
Anonymous User
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »
Anonymous User
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Anonymous User
Head of Service Delivery at a tech services company
Their enterprise platform support has not been great, but it has improved. As compared to Oracle and other platforms...
Read full review of Magento »
Anonymous User
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Anil Dhull
Founder at Kav Interactive
Technical support is good. We can call our technical support and we can open our case in the community.
Read full review of Marketo »
Anonymous User
Growth Strategies and Demand Generation Consultant at a marketing services firm
I would give technical support a rating of 5/10.
Read full review of Marketo »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Anonymous User
Global Product Marketing & Operations Lead at a hospitality company
Technical support is not good. I would rate them a two out of five.
Read full review of Marketo »
Anonymous User
Senior Developer at a tech vendor
Adobe provides good support. If a client faces any issue, through the care account (access once a license is...
Read full review of Adobe Experience Manager »
Anonymous User
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
Anonymous User
Learning Solutions Developer II at a legal firm
I have not needed to contact Adobe technical support.
Read full review of Adobe Captivate »
Anonymous User
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
Anonymous User
UX Architect at a computer software company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Adobe Creative Suite [EOL] »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Anonymous User
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Anonymous User
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Anonymous User
Designer and Developer at a tech services company
I haven’t dealt with technical support.
Read full review of Magento »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »

Review 1 of 30

Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
Read full review of Zendesk Support »
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk Guide »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
Read full review of Zendesk Guide »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk Guide »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk Guide »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk Guide »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk Guide »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk Guide »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk Guide »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk Guide »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk Guide »
Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk Guide »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk Guide »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk Guide »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk Guide »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk Guide »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
Read full review of Zendesk Guide »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk Guide »
Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk Guide »
Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
Read full review of Zendesk Guide »
Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk Guide »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk Guide »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk Guide »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk Guide »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk Guide »
Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk Guide »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk Guide »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk Guide »

Review 1 of 30

Technical Support

No Data Available

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