I work on WiFi and I am a customer engineer. We use Wireshark to analyze the sniffer captures or tcpdumps. That's the purpose of the solution.
Senior Lead Engineer at a wireless company with 10,001+ employees
Free to use, simple to implement, and reliable
Pros and Cons
- "The product is simple to implement."
- "Wireshark is a pretty good tool if somebody wants to learn packet analysis or just plain, simple debugging of network issues at an L2 or L3 level."
- "This product needs to improve the UI."
What is our primary use case?
What is most valuable?
There are very handy filters available in Wireshark.
It’s free and doesn’t cost us anything to use.
The product is simple to implement.
It is a stable solution.
What needs improvement?
In my previous company, we had Omnipeek, and the UI was better than Wireshark. This product needs to improve the UI.
Generally, you can use Omnipeek to capture packets. You can also use Wireshark to capture packets. However, they need a compatible adapter. If we use Wireshark without a compatible adapter, we really don't go to capture packets using it. We already get captures from the field and from customers, and we just use it for analysis.
I would make maybe adding filters easy. There are some options that we can enable to look into the packet. For example, the default installation of Wireshark doesn't have much information. You can just get to see the packet number, the time's terms, the source address, the destination address, and some detailed information. If I want to see the RSSI, the channel number, the protocol information, or the data rate, I need to go and modify some of the configurations to add columns to display this information. I need to spend some time with it. Therefore, the Wireshark default installation could probably include some more crucial information. That would be a little helpful.
For how long have I used the solution?
It's been a pretty long time since I started using the product. It’s been more than five years.
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What do I think about the stability of the solution?
Wireshark in general is good. It is stable. We have used it on Windows. We have used it on Linux. We have used it on MacBook and it works pretty well on every platform.
What do I think about the scalability of the solution?
The solution is scalable in the sense you can add it to however many laptops you need to. It's not like you have 500 people using the same Wireshark or using a common license. It is installed on everyone's PC and whoever wants to use it can. We are using the free version. Therefore, getting more people to put it on their PCs also doesn’t cost the company more.
In our company, about 150 people, or many a few more, are using the solution.
How are customer service and support?
We’ve never had the need to reach out to technical support.
Which solution did I use previously and why did I switch?
I used Omnipeek. The UI was better than Wireshark. However, it is quite expensive.
If somebody pays for Omnipeek that heavy price, they also prefer to get a compatible adapter or a compatible card that works with Omnipeek.
In this company, people just use the solution. However, there wasn’t a discount moment when management suggested it to everyone.
How was the initial setup?
The initial setup was pretty easy. It was straightforward. We didn’t find it to be difficult.
It only takes a few minutes to get everything up and running.
What's my experience with pricing, setup cost, and licensing?
The solution is free to use. We do not have to pay any licensing fees.
What other advice do I have?
I’m a customer and end-user.
The solution is installed on my PC.
Wireshark is a pretty good tool if somebody wants to learn packet analysis or just plain, simple debugging of network issues at an L2 or L3 level. It is quite good for anybody, even a beginner. Anybody can use this tool and the installation is simple. The default installation should work quite well.
I’d rate the solution eight out of ten. If they could make the UI a little better and help us to get some more crucial information easily while providing some options to enable certain parameters based on the protocol, I’d give it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cybersecurity And Information Governance Head at Aeren
A free and open-source packet analyzer with a useful filtering and coloring feature
Pros and Cons
- "I like the filtering feature as we can filter data easily. This feature is also available in tcpdump, but it's a simple piece of software. Wireshark is more advanced and has many features. It allows you to filter a lot of things. The output can be filtered easily. The most important feature is colorization. If I say, "Okay, this particular SMB protocol in red, it will show me red." It's easy to identify that protocol or capture data."
- "Wireshark is more advanced and has many features."
- "It would be better if they offered a hybrid version like My Cloud Control."
What is our primary use case?
I use Wireshark for DT inspection of several protocols and choose different color patterns to make it easy to see the various protocols. It also involves live analysis because I can see the live analysis on the Internet. The main task of Wireshark is to inspect the throttle and live data, and it's doing them.
What is most valuable?
I like the filtering feature as we can filter data easily. This feature is also available in tcpdump, but it's a simple piece of software. Wireshark is more advanced and has many features. It allows you to filter a lot of things. The output can be filtered easily.
The most important feature is colorization. If I say, "Okay, this particular SMB protocol in red, it will show me red." It's easy to identify that protocol or capture data.
What needs improvement?
It would be better if they offered a hybrid version like My Cloud Control.
For how long have I used the solution?
I have been working with Wireshark for about five years.
What do I think about the stability of the solution?
Wireshark is a stable solution.
What do I think about the scalability of the solution?
Wireshark is a scalable solution. Almost all protocols are covered by Wireshark.
How are customer service and support?
I have never contacted technical support. If I have an issue with some functionality or operation, I use Wireshark's community support or Google the information I need.
Which solution did I use previously and why did I switch?
I was working with Nmap and Cisco Analyzer, but then I started working with Wireshark. Before that, I used another packet analyzer called tcpdump, which is similar to Wireshark.
How was the initial setup?
The initial setup is straightforward. I just downloaded the software and installed it. I completed the whole process within two minutes. It's very simple.
What about the implementation team?
I implemented this solution.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of this solution.
What other advice do I have?
It's a user-friendly solution. I can start by capturing the interface's data because it will show me the number of interferences. Then I have to select and begin the inspection.
On a scale from one to ten, I would give Wireshark an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Wireshark
July 2026
Learn what your peers think about Wireshark. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
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Network Security Engineer at Ares Management Corporation
Free with excellent community support, enables deep packet inspection and is continually being improved
Pros and Cons
- "The ability to decrypt traffic and the abundance of filters available are both valuable features."
- "Wireshark has been getting better and better in the time I've been using it and it is a very helpful tool."
- "The solution has a steep learning curve. There are so many filters and features that are frequently being updated, it takes research, experience and familiarity to be able to use them. It could be a lot more user-friendly."
What is our primary use case?
We primarily use Wireshark for troubleshooting critical issues in our network, retrieving packet headers using packet capture, and for creating custom apps. There are six people on our team and we all use Wireshark on our devices.
How has it helped my organization?
When we are stuck with an issue that requires deep packet inspection, we capture the traffic with Wireshark, which allows us to resolve it.
What is most valuable?
The ability to decrypt traffic and the abundance of filters available are both valuable features.
What needs improvement?
The solution has a steep learning curve. There are so many filters and features that are frequently being updated, it takes research, experience and familiarity to be able to use them. It could be a lot more user-friendly.
For how long have I used the solution?
I have been using this solution for six years.
What do I think about the stability of the solution?
I think Wireshark is the most stable product of its kind.
What do I think about the scalability of the solution?
The solution is very scalable, you can capture traffic on any device regardless of your vendor.
How are customer service and support?
We have never needed to use customer service or technical support. Whenever we have an issue, a Google search provides us everything we need through community support including Wireshark tutorials.
How was the initial setup?
The setup of the product is very simple. It's freeware, just download the .exe, go through the installation and select the desired interface you want to capture traffic on. It's a simple and very straightforward process.
What's my experience with pricing, setup cost, and licensing?
Wireshark is free software, so you can download it and use it for free with no licensing fees.
What other advice do I have?
I would rate this solution a nine out of ten. Wireshark has been getting better and better in the time I've been using it and it is a very helpful tool.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Free solution with a large online community, which makes it simple to troubleshoot problems
Pros and Cons
- "It's easy to troubleshoot issues because there's a large online community."
- "Wireshark is very good for network engineers; it's free software, you can install it very easily, and there are a lot of features."
- "DNS could be improved."
What is our primary use case?
This solution is deployed on-premises.
What is most valuable?
Wireshark provides many different functions which are very useful for my job. There are a lot of features, and I still haven't used everything yet. It's easy to troubleshoot issues because there's a large online community.
What needs improvement?
DNS could be improved.
For how long have I used the solution?
I have been using this solution for 10 years.
What do I think about the scalability of the solution?
The scalability is pretty good. If I have a big file, I can always divide it into smaller ones. I haven't had any problems with opening big files.
How are customer service and support?
There's a big community of people on the internet involved in Wireshark. There are a lot of free resources on Wireshark. If I ever need anything, I just search on YouTube, and there are people that are analyzing or troubleshooting a particular issue with DNS or with retransmission, etc.
How was the initial setup?
Setup is very easy. It's simple to install it on your PC.
We have a software team that automatically installs the solution on our PC, and a variety of my colleagues use it for troubleshooting. There are multiple teams involved.
What about the implementation team?
Deployment was done in-house.
What's my experience with pricing, setup cost, and licensing?
Wireshark is free software, so you don't have to pay any licensing fee. Individual people can use it and then donate to Wireshark.
What other advice do I have?
I would rate this solution 10 out of 10.
Wireshark is very good for network engineers. It's free software, and you can install it very easily, and there are a lot of features. I mainly use Wireshark in Windows. My advice is to do research on the internet, especially on YouTube, if you have any troubleshooting issues.
It's a very popular solution, and if you're able to, I think it would be helpful to donate to the organization so people can continue to develop Wireshark.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Administrator at YGtech
It's a powerful tool that lets you see everything in your network
Pros and Cons
- "Wireshark has a lot of features. It's a powerful tool if you're familiar with it. You can see everything on the network with it."
- "The average person would probably find Wireshark hard to use. When I first installed it, I was overwhelmed by all the data it was shooting out. It doesn't make sense until you start doing some research and figure out what everything means. It isn't the most user-friendly tool. It just provides so much information."
What is our primary use case?
Wireshark is a tool for ARP scanning. I started using Wireshark back when I had a YouTube channel. It was mostly a security channel to show people how easily you can get hacked and how to hack. I was doing some research for my videos. I didn't know much about security, but I was interested in it, and Wireshark was one of the software solutions that kept popping up.
I watched some videos on how to use it and incorporated that into some of my videos. When I discovered something funny on my network a couple of years later, I decided to reinstall Wireshark to run some scans and found the culprit.
It's all on-premises. Here in South Africa, a couple of companies have migrated to the cloud, but that's quite expensive for many of them. It's much easier and cheaper to buy a server and host everything locally. The only thing they keep in the cloud is email because on-premise email is just horrible. Most of my clients are on-premises. One or two has Azure or something like that.
What is most valuable?
Wireshark has a lot of features. It's a powerful tool if you're familiar with it. You can see everything on the network with it.
What needs improvement?
The average person would probably find Wireshark hard to use. When I first installed it, I was overwhelmed by all the data it was shooting out. It doesn't make sense until you start doing some research and figure out what everything means. It isn't the most user-friendly tool. It just provides so much information.
I'm probably not familiar with it enough to say what features it's missing, but it could be a bit more accessible to the average system administrator having issues on their network so they can pull it out and run some scans.
What do I think about the stability of the solution?
I rate Wireshark eight out of 10 for stability.
What do I think about the scalability of the solution?
I probably won't be able to give good input on this, but I will give Wireshark eight out of 10 for scalability based on the limited time that I've used it.
Which solution did I use previously and why did I switch?
I also use MikroTik. It's easy because I've been working with it for years, so it's hard for me to compare it with Wireshark, which I only learned to make my YouTube videos and used a couple of times in the past.
I'd say Wireshark and Nmap are more advanced and in-depth than using MikroTik by itself, but I haven't encountered a problem I couldn't resolve without using Wireshark. The exception is when a client doesn't have MikroTik, and they use a plain router or something like that. Obviously, I would need to pull out the other tools. MikroTik does what I need it to do.
How was the initial setup?
Wireshark uses a simple "next, next, finish" installer. Any person who can read can install it.
What other advice do I have?
I rate Wireshark eight out of 10. It has much more network functionality than MikroTik, but the downside is a person has to learn it to use it correctly. Maybe make it my New Year's resolution to watch a tutorial on how to use it and start using it more in the new year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Engineer at a tech services company with 10,001+ employees
Useful in viewing the data transmission, throughput and wifi connection
Pros and Cons
- "The transmission and reception issues are valuable."
- "For example, while debugging through food issues, we can draw the graph of the data captured in the solution and see how the throughput is moving."
- "Wireshark gets stuck when it is a larger file."
What is our primary use case?
Our primary use case for the solution is to see the over-the-air packets, the data transmission, and the wifi connection.
What is most valuable?
The transmission and reception issues are valuable. For example, while debugging through food issues, we can draw the graph of the data captured in the solution and see how the throughput is moving.
What needs improvement?
The solution can be improved by increasing its capacity to manage larger files. Wireshark gets stuck when it is a larger file.
For how long have I used the solution?
We have been using the solution for approximately eight years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have not had experience with customer service and support.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I rate the solution a nine out of ten. The solution is good, but the solution can be improved by increasing its capacity to manage larger files. I advise users considering the solution to have the latest PC to load it. The newest voice is also required to load it otherwise it is difficult to open.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at Mzinga
An easy-to-use solution with broad capabilities for network management
Pros and Cons
- "The solution is easy to install and use."
- "The solution is a good tool for network troubleshooting or management."
- "I would like better control of bandwidth from the service provider."
What is our primary use case?
I use the solution to monitor our company network. It is installed on my PC and I pull data from our local server to conduct monitoring.
What is most valuable?
The solution is easy to install and use.
What needs improvement?
I would like better control of bandwidth from the service provider. Some network failures are due to bandwidth so I would like to be able to increase capacity at any time and ensure it holds at that level.
For how long have I used the solution?
I have been using the solution for four months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable and its capabilities are broad.
How are customer service and support?
The solution is open source so does not offer technical support.
I utilize YouTube videos to learn and troubleshoot.
How was the initial setup?
The initial setup was easy and took about 15 minutes.
What about the implementation team?
I installed the solution on my PC.
What's my experience with pricing, setup cost, and licensing?
Our company uses the open source version so it is free. In the future, we may purchase a license.
What other advice do I have?
The solution is a good tool for network troubleshooting or management and I rate it a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Service Operations Engineer at a tech vendor with 10,001+ employees
Open-source with good documentation online and good search filtering capabilities
Pros and Cons
- "It has good basic features."
- "The solution is open-source and free to use, and there is a paid tier with more features if a company needs a bit more."
- "We'd like to be able to extract the output into an Excel table."
What is our primary use case?
We primarily use the solution for reading packet captures. It's like a packet analyzer, packet capture.
I'm just reading some packets and looking for interesting tracking. That's all.
What is most valuable?
The solution is open-source.
It does have SolarWinds in it or is involved in SolarWinds in some way.
The search filtering is very good.
It has good basic features.
There's a lot of information available online. Even if I am looking for something special, I can find details about that aspect.
It is well structured.
The initial setup is very easy.
I find the product to be quite stable.
We can scale the solution.
What needs improvement?
It works pretty well, and we haven't seen any areas that are lacking.
We'd like to be able to extract the output into an Excel table.
For how long have I used the solution?
I've used the solution for a couple of years.
What do I think about the stability of the solution?
The solution performs well. It's stable. We haven't had issues with bugs or glitches. It doesn't crash or freeze.
In the beginning, maybe seven or eight years ago, we did have some issues. However, that was a long time ago, and that was resolved.
What do I think about the scalability of the solution?
It's my understanding that the solution can scale.
How are customer service and support?
You can pay for a version that offers a support tier. However, I am using the basic, free, open-source version. There is no support tier. If you need information in relation to troubleshooting, everything you need is online. You can search the internet and find what you need.
How was the initial setup?
The solution is very simple and straightforward. It's pretty easy. I wouldn't classify it as complex or difficult.
I'd rate it five out of five in terms of ease of setup.
What's my experience with pricing, setup cost, and licensing?
The solution is open-source and free to use. That said, there is a paid tier with more features if a company needs a bit more.
What other advice do I have?
I'm a customer and end-user.
I'd recommend the solution to others. It's a good product.
I'd rate the solution ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Competence Center Manager at a tech services company with 201-500 employees
Has the ability to choose a destination of flow that has not been working as expected
Pros and Cons
- "The most valuable feature of Wireshark is the ability to choose a destination of flow that has not been working as expected."
- "Wireshark is a very useful tool."
- "I would like to see Wireshark improve the ease of application of the command. The command is very powerful, but not easy to apply."
What is our primary use case?
We use Wireshark as a tool for network troubleshooting when we need to verify something directly. It is not used every day.
As an example, FortiGate, Wireshark can also export, we can pick up a file, process it, and apply it. Some tools allow us to take, capture, define and export to Wireshark, so we are able to analyze in great detail.
What is most valuable?
The most valuable feature of Wireshark is the ability to choose a destination of flow that has not been working as expected, it looks for a label, and we put the label within.
What needs improvement?
I would like to see Wireshark improve the ease of application of the command. The command is very powerful, but not easy to apply.
For the next release, I would like to see the motion of the measurement of the terminal loss packet. The round-trip delay. Also, it would benefit from improving the capability to evolve in real-time.
For how long have I used the solution?
I have been using Wireshark for ten years.
What do I think about the stability of the solution?
Wireshark has been stable when I have had to use it.
How was the initial setup?
The initial setup of Wireshark is not straightforward.
What's my experience with pricing, setup cost, and licensing?
The version of Wireshark we use is free.
What other advice do I have?
Wireshark is a very useful tool. I would rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Manager at a financial services firm with 1,001-5,000 employees
The best packet capturing tool
Pros and Cons
- "The most valuable feature is the traffic gate, which shows which IPs are getting more bandwidth or traffic."
- "Wireshark could be improved by adding more monitoring features."
What is our primary use case?
I mainly use Wireshark to look at traffic conditions when something is getting stopped in our network.
What is most valuable?
The most valuable feature is the traffic gate, which shows which IPs are getting more bandwidth or traffic.
What needs improvement?
Wireshark could be improved by adding more monitoring features.
For how long have I used the solution?
I've been working with Wireshark since 2008.
What do I think about the stability of the solution?
Wireshark is stable.
How was the initial setup?
The initial setup was very simple.
What other advice do I have?
Wireshark is the best packet capturing tool, and I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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