Solution Architect at a tech services company with 10,001+ employees
Real User
It is stable and works fine with the exception of integration with public clouds and multi-tenant data centers
Pros and Cons
  • "It is very stable, especially for high availability features."
  • "vRA is user-friendly. It has the same layout and walk-through GUI, similar to other VMware products."
  • "It has some limitations for scalability, especially for remote data center management. For some components, everything need to be centralized."
  • "The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex."

What is our primary use case?

We use it mainly for cloud automation with private cloud solutions. It works fine with the exception of integration with public clouds and multi-tenant data centers.

How has it helped my organization?

It has been pretty successful for many of my customers so far.

vRA is user-friendly. It has the same layout and walk-through GUI, similar to other VMware products.

What is most valuable?

  • Orchestration
  • Out-of-the-box integration with Database-as-a-Service
  • Storage-as-a-service
  • Backup-as-a-service

What needs improvement?

More integration and out-of-the-box use cases would be nice.

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What do I think about the stability of the solution?

It is very stable, especially for high availability features.

What do I think about the scalability of the solution?

It has some limitations for scalability, especially for remote data center management. For some components, everything need to be centralized.

How are customer service and support?

We only used tech support during the PoC and design phases, but they were good.

How was the initial setup?

The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex.

We haven't upgraded yet.

What other advice do I have?

If the use case matches, it is the perfect product for you.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Systems Engineer at a tech services company with 1,001-5,000 employees
Real User
Self-service enables end-users to deploy their own machines with minimal training
Pros and Cons
  • "It has definitely increased speed of VM deployment. When a normal server-request would come in, it might take anywhere from three to four days to deploy. Now, within 15 minutes, they can click and have something up and running."
  • "The IT support for developers is nice as well because they are able to manage the environment themselves."
  • "We have it deployed in a highly-available environment and scalability is nice because we just had another ESX host and then we are able to increase the capacity."
  • "Something as simple as formatting the catalog in a different way would be helpful because there is no option for doing so. A lot of the contents for the virtual machine, blueprints that you can request, are hidden from view and there's no way to change the view."
  • "It does go down from time to time. We have some issues with the appliances sometimes and we have to do reboots in the middle of the day. That affects the ability for them to deploy."

What is our primary use case?

We are using it for developers to test code. Our Customer Care uses it to troubleshoot customer issues. We also have a training business unit and they deploy classes for customer training.

We've been using it for four years now. It performs well. It does the functions we need. We do have some issues from time to time. I wish there was a little bit of more maturity out of the product, but it is getting better with every release.

How has it helped my organization?

It has definitely increased speed of VM deployment. When a normal server-request would come in, it might take anywhere from three to four days to deploy. Now, within 15 minutes, they can click and have something up and running.

The IT support for developers is nice as well because they are able to manage the environment themselves.

What is most valuable?

Self-service: Letting the end-users deploy their own machines so the administrators are hands-off at that point.

The user-friendliness is seen in the minimal training that is required to get them up and running, to start deploying machines and accessing.

What needs improvement?

Something as simple as formatting the catalog in a different way would be helpful because there is no option for doing so. A lot of the contents for the virtual machine, blueprints that you can request, are hidden from view and there's no way to change the view.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It does go down from time to time. We have some issues with the appliances sometimes and we have to do reboots in the middle of the day. That affects the ability for them to deploy. Existing stuff that is already deployed, there's no downtime for that, but it does keep them from deploying at that time.

What do I think about the scalability of the solution?

We have it deployed in a highly-available environment and scalability is nice because we just add another ESX host and then we are able to increase the capacity.

How are customer service and technical support?

Technical support is helpful. Sometimes they can take a little while to get back to us, but for the most part, we end up finding a solution to cases.

Which solution did I use previously and why did I switch?

We were using Lab Manager before but that was decommissioned so this was the next solution. We chose it because it did everything we needed it to do, it was the logical step from Lab Manager.

The criteria for the selection process included that we needed to have a self-service environment for our developers, that Customer Care be able to deploy machines, destroy machines, complete the entire VM lifecycle - and this does it.

How was the initial setup?

The setup is fairly complex, but we've been using it for a while so I'm pretty knowledgeable about it now. Upgrades are pretty straightforward. We had a lot of problems originally deploying it, with some certificate issues. We had an engagement with VMware so they were able to help us get a proof of concept environment set up as well. So that was helpful.

What other advice do I have?

It's a good solution. The deployment can be complex so I would recommend engaging professional services for setting up a proof of content environment to evaluate it.

I rate vRA at eight out of 10 because of issues with the stability of the appliances. But other than that, it's a pretty solid product. It does exactly what we need it to do and we are happy with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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VMware Aria Automation
March 2024
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it_user730341 - PeerSpot reviewer
Infrastructure System Administrator at a consultancy with 1,001-5,000 employees
Real User
The flexibility to build different components for VMs is a valuable feature

What is most valuable?

  • Automation
  • The flexibility to actually build different components, in terms of virtual machines.

Our group, we do mostly the virtualization and a creation of systems. Therefore, it's not a cookie cutter build of a template, and that's it, it's more dynamic for our group.

How has it helped my organization?

It's increased the efficiency. There's less manual work through vRA. Now, Orchestrator is the one doing most of the work and making everything more automated.

What needs improvement?

I would like to see this additional features in the next release: The ability to have more dynamic forms. Some of the static forms that vRA provides in the XaaS form, they are good, but they could be a little more efficient. For instance, the calendar selections should have the ability to only go to a certain spot, as opposed to going out to something like 2040, for the requests.

What do I think about the stability of the solution?

Stability is really good. Once you got everything setup, even in its HA form, it's pretty stable.

What do I think about the scalability of the solution?

Not as good, but there are some components in vRA that you can scale out a lot more quickly than other pieces.

How are customer service and technical support?

Customer Service:

In our group, more of the web solutions and the blog posts helped to grow our ability to use vRA.

Technical Support:

They are always reachable by person and knowledgeable.

But because it's such a dynamic solution, at times VMware does have to go gather more resources in order to figure out the solution to things.

Which solution did I use previously and why did I switch?

We had a previous VMware product called Lab Manager, then we had grown out of that box and decided to go with vRA.

How was the initial setup?

I was involved in the setup. In the original version 5, it was very complex. Version 6 got a little better. Version 7 is much more improved.

What about the implementation team?

In the first deployment, they sent an in-house team.

Which other solutions did I evaluate?

Microsoft.

What other advice do I have?

Advice for looking at VM solutions:

Definitely research the product and see what's out there.

Look at blog posts of vRA. There's quite a few resources that you can search and find on the web which will basically get you on the ground running for deployment, even simply XaaS forms.

Most important criteria when selecting a vendor:

  • Support
  • The cost is always important.
  • The ability of their features to match with ours.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user730179 - PeerSpot reviewer
Manager Of IT Operations Back End at a leisure / travel company with 1,001-5,000 employees
Vendor
Improved our delivery and made it fast

What is most valuable?

For a few years, when we needed a server, it took us three months to deliver one. Now, we can bring one up in approximately 15 minutes.

How has it helped my organization?

Our delivery is now very fast.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

We're satisfied with the scalability of the solution.

How is customer service and technical support?

They are very good. We have an account manager. We use the account manager, if necessary, and have with a relationship with them, so they can respond very quickly.

What other advice do I have?

If you are looking to implement the product, do it together with VMware. It was a good experience for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user722256 - PeerSpot reviewer
Founder & CEO at a tech services company with 51-200 employees
Consultant
Provides a common console to manage workloads on private and public cloud infrastructures

What is most valuable?

Multi-vendor cloud IT infrastructure personalization, resource provisioning and configuration, and it automates application delivery and container management.

How has it helped my organization?

It provide us a common console to manage workloads on our private and public cloud infrastructures.

What needs improvement?

Better integration with Azure cloud and Google Cloud Platform.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

vRA 7.2 onwards is quite a stable product.

What do I think about the scalability of the solution?

New versions are quite scalable, but when it comes to managing a Telco environment, it has bottleneck.

How are customer service and technical support?

A nine out of 10.

Which solution did I use previously and why did I switch?

We have been using the older version (VMware vRealize Automation Center).

How was the initial setup?

It's a quite straightforward setup in comparison with products in the same domain.

What's my experience with pricing, setup cost, and licensing?

It's worth each penny.

Which other solutions did I evaluate?

No, we have been using VMware suite for a long time and we are pretty much comfortable with it.

What other advice do I have?

Go for it. It's a perfect product of a heterogeneous environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user619107 - PeerSpot reviewer
Senior System Analyst at a tech services company with 10,001+ employees
Consultant
Straightforward Setup And Fast Provisioning.

What is most valuable?

Fast provisioning and integration with public cloud. Our customers want the VMs to be up and running as early as possible. Also, some of our customers need their workloads to be running on the public clouds like AWS to minimize the cost. Using vRA, we can easily integrate AWS and can provision VMs on them.

How has it helped my organization?

Fast provisioning.

What needs improvement?

I don’t see configuration management feasibility. I think there should be a configuration management tool on the user dashboard. It can be used to patch/update the servers provisioned through vRA for an inbuilt facility.

What do I think about the stability of the solution?

We have seen couple of bugs.

What do I think about the scalability of the solution?

Not really.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Yes. Poor vendor support and less stability.

How was the initial setup?

It was straightforward but they still need to improve the IaaS components.

What's my experience with pricing, setup cost, and licensing?

Compared to other vendors in the market the licensing cost is OK.

Which other solutions did I evaluate?

Yes. HPE.

What other advice do I have?

Go for it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user716568 - PeerSpot reviewer
Private Cloud Lead at a tech services company with 10,001+ employees
Consultant
Multi-Tenancy Enables Using A Single vRA Portal To Configure Multiple Tenants.

What is most valuable?

Multi-tenancy is one of the best features for configuring a single portal for multiple departments/customers. Multi-tenancy allows us to use a single vRA portal to configure multiple tenants with their individual URLs. Also, this feature allows us to use shared infrastructure for multiple tenants.

How has it helped my organization?

The front end portal for end users, which communicates with infrastructure endpoints.

What needs improvement?

The infrastructure part and VM reconfigure need improvement so that the end user can smoothly perform all the tasks which they are directly performing on the endpoints.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Excellent.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What other advice do I have?

This is one of VMware's best products for automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineer at a tech services company with 501-1,000 employees
Real User
The automation of VMs is consistent. The front-end is user-friendly and intuitive.
Pros and Cons
  • "I used the technical support during upgrades. They came onsite and are very technical. They are very good"
  • "We use it to deploy databases and testing environments. It spins up quickly and also break down fast."
  • "It was a complex setup. We had to use the consultant from VMware to make the solution work well."
  • "The back-end has a steep learning curve."

What is our primary use case?

We use it for the automation of VMs. It is performing okay.

How has it helped my organization?

We use it to deploy databases and testing environments. It spins up quickly and breaks down fast.

What is most valuable?

The automation is consistent.

The front-end is user-friendly and intuitive.

What needs improvement?

It is very difficult to make the automation work well. This is not product specific, but more due to environment and procedures that we have in our company.

The back-end has a steep learning curve.

What do I think about the stability of the solution?

The stability is good.

How are customer service and technical support?

I used the technical support during upgrades. They came onsite and are very technical. They are very good

Which solution did I use previously and why did I switch?

I am not aware of a previous solution. We moved to vRA because the business wanted quick, repetitive deployments.

How was the initial setup?

It was a complex setup. We had to use the consultant from VMware to make the solution work well.

The upgrade was a very difficult task. We had to break everything down and build it up new in a new version.

What about the implementation team?

We used a consultant from VMware for the deployment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free VMware Aria Automation Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free VMware Aria Automation Report and get advice and tips from experienced pros sharing their opinions.