Symantec Endpoint Encryption Reviews

Endpoint protection is very good, but antivirus needs improvement.

When you install Symantec, your system will become slow. They need to work on the console.

I have been using Symantec Endpoint Encryption for one year. It came along with the laptop.

The product’s stability is good.

I rate the solution’s stability a seven out of ten.

We have an Access Plan of the solution.

The initial setup is easy and takes ten minutes to complete.

I recommend the solution. Anyone who wants an antivirus with certain dimensions should go with Symantec if they are not using a new laptop.

Overall, I rate the solution an eight out of ten.

We use Symantec Endpoint Encryption to encrypt either emails or files that a user might want to upload. We typically deploy the encryption on the client's network in order to encrypt their messages or documents before they send them, or after they've been received.

We have just under 20 staff in our company and most of the people working with Symantec Endpoint Encryption are Symantec engineers.

The best feature of Symantec Endpoint Encryption is the encryption itself. Encryption truly is the way to go because nowadays we are living in an era of widespread server threats, and you need to encrypt your emails and documents because you never know who might get hold of them.

None of our customers have complained about this solution at all, so I take it that everything is still working fine.

One feature that is lacking is integration with Symantec Information Centric (ICT). As it is now, I don't see how to integrate the encryption with ICT, and in my opinion this is an area that certainly requires encryption, even though it's no longer supported by Broadcom.

Another improvement that comes to mind is that it could be made much simpler. The user must be able to use it easily and without any hassle. At present, it's not user-friendly.

I have been using Symantec Endpoint Encryption for more than five years.

So far, we haven't seen any performance or stability issues.

We haven't been through the process of scaling it as such, but we have plenty of experience in deploying it to the cloud. However, sometimes a customer who wanted to deploy it for the cloud won't get back to us, and I think in these cases it has to do with finances rather than more practical matters.

If we have any problems, our best option is to go online and log a ticket, but we haven't yet encountered any issues. 

We started with Symantec Endpoint Encryption and haven't used any other solutions of this kind before.

It is complex to set up so you really have to know what you're doing. You must have someone with experience in it before you can deploy it on a customer's premises.

We do the deployment in-house, and it takes a team of about ten people.

We don't directly make money when using this tool; instead, we are just using it for protection and security.

Although the performance and stability of this solution are good, our challenge is the price tag. You buy the solution once, but you also have to keep on buying the licenses yearly.

In the future, if we decide to evaluate other products we will first compare the new product with Symantec and if it is more user-friendly and cheaper to use, then, naturally, we will go the route of the other product instead.

One piece of advice I would like to share with anyone who'd like to use Symantec is that you need to dig deep into the product and learn it well.

Before you take it into production, you should study it within a simulated environment so that you can really understand how to use it and how you can convince other stakeholders of its value. This includes learning how to deploy it and integrate it with all the other servers that might be found on the customer's environment, especially when it comes to email and file storage, file servers, database servers, and application servers.

I would rate Symantec Endpoint encryption a five out of ten.

We use Symantec Endpoint Encryption for security.

The solution is easy to use.

Symantec Endpoint Encryption can improve by being more secure.

I have been using this solution for approximately 10 years.

Symantec Endpoint Encryption is stable.

The solution is scalable.

We have approximately 20,000 people in my organization using this solution.

I have not needed to contact support because we have not had any issues.

The installation is easy.

Our internal IT team of approximately 250 did the implementation of the solution. Additionally, they do the maintenance for the solution.

There is a license required for this solution.

I would recommend this solution.

I rate Symantec Endpoint Encryption a nine out of ten.

The solution is primarily used for encryption. It encrypts drives. It protects drives. The information pertaining to the drive is secured.

We have been very satisfied with the solution's security capabilities.

The stability is good.

The product scales very well.

The encryption is pretty seamless.

The primary objective is to encrypt drives. It's doing a good job. I cannot recall coming across any missing features. 

From an administration point of view, maybe it would be ideal to have it centrally managed.

I used the solution more in my previous role, and probably have about four or five years of experience with the product.

The solution has been stable. It does not crash or freeze. It's reliable. There are no bugs or glitches. 

The product can scale if a company needs to expand it. It's not a problem.

We have around 3,500 users on the solution currently.

I've never directly dealt with technical support. I can't speak to how helpful or responsive they are.

There wasn't really an implementation process. It's pre-loaded on our Golden Image. It was in with the Windows 10 addition. We didn't have to do anything really.

The product was part of an enterprise solution. Therefore, the pricing was tucked in as part of other Symantec products. It was part of a bundle procurement. There was an antivirus, endpoint encryption, and a whole lot of other Symantec products bundled together.

My understanding is that everything was under a yearly subscription, however, I can't speak to the exact price of the bundle.

Up until last year, I was using the latest version of the solution.

I'd rate the solution at an eight out of ten.

I would recommend the solution to other users and organizations. 

Our primary use case for the solution is security encryption for email, mobile and important company documents. We install the solution on cloud and on-premises.

We find the dashboard, endpoint mobile encryption, and email encryption valuable.

The solution does not have endpoint control. It should be included so clients can easily uninstall their endpoints.

We have been using the solution for approximately eight months and are currently using the latest version.

The solution is stable.

The solution is scalable. I rate it a seven out of ten.

We previously used Sophos Intercept but switched to this solution because of its ease of installment, unique features, and antivirus protection from Symantec.

The solution is not expensive.

I rate the solution an eight out of ten.

My use case is to protect my assets and information, and to have visibility over user activity.

The initial setup was easy. 

The UI could be improved.

I've been using this solution for six months. 

It's a stable product but I have to search for anything I need.

The technical support could be improved, it took a long time to get tickets resolved. 

Negative

The initial setup was easy but we had an issue with the product. We used a consultant for implementation and deployment took around two months. The senior system engineer and the managing director used this solution.

We paid an annual license fee. 

We had approximately 600 users but we migrated to a different solution because of some issues. I can't recommend this product. 

I rate this solution six out of 10. 

We use the solution for endpoint protection. It can help us protect our information.

The product is stable.

It's a scalable enough product.

The solution is easy to use. We use it quite a lot - and not just Endpoint Encryption - we use a lot of their solutions.

The installation process is pretty straightforward.

The only challenge which I see is that they are no longer the major market player. They have too high of a price tag. That's why they're losing the market share.

Technical support needs to be better. They need more skilled techs and they need to be faster at responding. 

We've been using the solution since 2003.

The stability of the product is very good. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

We have three or four clients on the solution currently. 

We have 40,000 Symantec endpoints in all of our banks.

Previously, once the ticket is open and assigned, it was very good. However, now, based on the transition to Symantec, there's a lapse that brings a bad name to the product. It's not as good as it used to be. They likely use some market share between the bad customer service and the high pricing.

In Pakistan, they do not handle the troubleshooting directly. It's contracted out. If you do finally reach a proper engineer from Broadcom, they tend to know what they are doing and can help. However, it takes a long time to get a proper engineer.

The installation is pretty straightforward, especially for an engineer. It's a process that just flows. It's pretty easy whether it's deployed on-premises or in the cloud. 

The licensing is pretty high. They need to fix it so that they are more competitive.

The customer needs to pay the cost of the license on a yearly basis. 

In terms of encryption, we do deployments in the region on behalf of Symantec. We have Symantec DLP for almost 20,000 plus users. We have the messaging gateway from Symantec and we have SSL certification and issue verification from Symantec. We also have Blue Coat from Symantec, which we keep selling to our clients.

I'd rate the solution at a seven out of ten.

I don't manage the solution. I don't manage the console and everything. However, password recovery is the best, the easiest part. 

The solution is pretty stable.

If it could offer seamless upgrades to seamlessly do the switching that would be great. That's the pain point here now. The setup time takes quite a while sometimes. The encryption, once you install a new computer, takes a few hours to encrypt. From our testing, it feels like nothing is being restored, however, it's actually running in the background. 

We'd like to switch from Symantec due to the fact that the switching part is a pain. If we want to switch our Windows it will be a pain to do that. We have thousands of machines. It would be a hassle if you have to switch every time to do that.

The initial setup is a bit complex.

I've worked with the solution for quite some time already. I was using it before I transferred to this current team. I'm not sure for how long it has been at this point. I've used it for some time already.

The stability seems to be okay. It works as it was designed to. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

I can't speak to the scalability. We have about 2,000 people on the solution currently, however, I cannot speak to the scaling process or if we have ever attempted to scale it. We likely won't increase usage.

In terms of technical support, we don't really engage with them. There are not many issues with it. It's just the Windows update that gives us issues. That's the only issue, the main issue. Other than that, there hasn't been a reason to engage with them directly and therefore I can't speak to their level of responsiveness or knowledgeability.

The Symantec setup is a bit complex. It takes time. It is simple, but it takes time. It also takes a bit longer when creating the profiles at first.

It is my understanding that we handled everything in-house. I do not recall using an integrator or consultant.

We pay on a yearly basis. The cost isn't much, however, if we switch to BitLocker there may be some cost savings there as well.

We are currently considering a switch to Bitlocker due to the issues we are facing with updates. It could potentially save us money as well. BitLocker has different types of cost charging depending on which model you choose. We are in the process of evaluation right now.

We are a customer and end-user.

I'm not sure which version of the solution I'm using. It's not the latest one. I understand the latest one will be able to go page Windows - which we also partnered with. The problem is not all our machines are on the latest version. We are looking to see if we switch to the latest one. In a few years, Microsoft will likely change to a new version again. Then we will be having the same problem again.

It's best to align with Microsoft so that we do not have to do so many changes. Not catching up with Windows is also a risk currently due to the Microsoft Edge issue now. Without the latest Windows version, we cannot use the latest Edge version.

I'd rate the solution at a five out of ten overall. It works okay, however, the switching part and initial setup make it an undesirable option for us.