Symantec Endpoint Detection and Response Reviews

Different companies such as banks and local government in Poland use Symantec Endpoint Detection and Response because they need to do everything possible to comply with directive NIS2.

In Symantec Endpoint Detection and Response, the most valuable features are threat hunting and that customers can gather logs from multiple computers and servers in one place.

While the prices for technical issues in Symantec Endpoint Detection and Response are good, as a partner of Symantec, it is very difficult to sell this product because they have a challenging partner program. We must sell to big Symantec customers, though we receive some bonus from Symantec. We usually choose other solutions such as ESET or Secure because they have a more friendly program for partners.

Technically, we can give Symantec Endpoint Detection and Response ten points. However, as partners, we would give it five points because we have problems with sales.

I have been familiar with Symantec Endpoint Detection and Response for approximately five years.

We sell several solutions including Symantec, Bitdefender, ESET, and Secure.

We are a reseller, mostly dealing with multi-programs and Symantec Endpoint Detection and Response. I am not familiar with threat intelligence in Symantec Endpoint Detection and Response as I am not an engineer but rather a salesman.

On a scale of 1-10, I rate this solution an 8.

Automation in Symantec ecosystem is very good. It's easy to maintain.

The solution could improve their service.

I have been using Symantec Endpoint Detection and Response for two years.

Stability is good.

Scalability is good. I rate the solution’s scalability a ten out of ten.

Support is good. I had a problem, but the support resolve the problem.

Positive

I evaluated WatchGuard, Palo Alto and Cisco.

The initial setup is easy.

The product is expensive.

It is a good product and functions for me. It is easy to install to the administration.

Overall, I rate the solution a nine out of ten.

I use the solution to detect threats.

The security is good.

Symantec is a dead product. The product does not have any add-on features. The interface has many issues. There is no proper KB article to fix the error.

I have been using the solution for five years.

The solution is easy to install.

The product is cheap.

We have trial licenses for Trend Micro, Sophos, and Kaspersky.

People can use the tool. There are not many options, though. We are unable to log in or work in the trial version. We are unable to learn the features. Overall, I rate the solution a one out of ten.

We primarily use the solution for endpoint detection and response. We recommend the product to clients. 

The endpoint detection and response is good. 

The setup is pretty straightforward. 

It's easy to use.

The solution is stable.

Technical support has been decent. 

Pricing is reasonable. 

I'm not sure if there are any features that need to be added. 

We'd like them to continuously improve their security posture to ensure they can protect customers from future threats. While they are quite dynamic, they need to ensure they are detecting threats faster in the future to keep people safer. 

I've been using the solution for seven years. 

The solution is stable. It is reliable, and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

I've never scaled the solution. However, it shouldn't be a problem to extend the solution. 

It can be used for bigger companies as well as small or medium-sized companies. 

Technical support has been good. They are helpful and responsive. 

I also recommend Crowd Strike to clients if they are looking for a cloud solution. 

It is easy to set up. The implementation is not overly complex. 

We help our customers implement and manage the product.

The pricing is fine. It's not overly expensive. 

I'm a managed security provider. We're like integrators with an operation management arm. 

I'd recommend Symnentec for on-premises deployments. If it is for the cloud, I would recommend Cloud Strike.

Each and every user has a different business case. This may be a good option, depending on the company's needs. 

I'd rate the solution nine out of ten. 

We primarily use the solution for its powerful detection capabilities. 

It is very good at detection. The advanced threat protection is great.

The EDR and the events it is able to collect are quite helpful aspects a=of the solution. 

Its initial setup is fairly straightforward. 

The product is stable. 

The pricing is pretty reasonable. 

We are in Iran, so for some Symantec services, we face sanctions. 

The interface is very complicated. It needs to be simplified in future releases. 

It needs to offer better documentation around configurations during setup.

Scalability is limited. It needs more expansion capabilities and should offer more efficiency. 

I've used the solution for about three years. 

It's a stable solution. It's reliable and free of bugs and glitches. It doesn't crash or freeze.

I'd rate the stability seven out of ten. 

We have about 5,000 clients using the solution right now. It is something that is used on a daily basis. 

I'd rate the ability to scale five out of ten.

My understanding is the solution is not so scalable. I've never tried to scale it, however. That may be why XDR was suggested as an alternative.

Due to our location, there isn't official technical support available. We have some small businesses that can assist if necessary. 

We also work with Kaspersky.

We likely will switch from Symantec EDR to XTR.

The initial setup is not overly difficult.  However, the documentation sometimes does not make it clear about configurations. 

I'd rate the initial setup six out of ten in terms of ease of deployment. 

We have no official Symantec branch here, and so I did try to implement it myself. However, I did have assistance from a third party.

My understanding is the solution is cheaper than other options. I can't say what the exact price is for my company, however. 

I'd rate the affordability of the product at a six or seven out of ten. 

While I have no experience with the cloud and work mainly with on-premises deployments, I have heard the cloud is very good. 

I'd rate the solution seven out of ten. 

Symantec Endpoint Detection and Response is mainly used for endpoint protection against malware and other threats.

The most valuable feature of Symantec Endpoint Detection and Response is its ability to conduct large scans on the endpoints without affecting the network.

In the future, it would be nice to have playbooks in the tool, to allow for some of the common activities to be automated. For example, some of the scannings of the malware can be too manual for a specific device. Additionally, a vulnerability manager would be beneficial.

I have been using Symantec Endpoint Detection and Response for approximately three years.

The stability of Symantec Endpoint Detection and Response is good.

Symantec Endpoint Detection and Response scalability depends on the agents. You have to discover the devices. It's scalable, but it's not as flexible as one would like.

We have approximately 10,000 endpoints using this solution. We use the solution every day.

I rate the support from Symantec Endpoint Detection and Response a four out of five.

They have given quick resolutions to our questions.

I have not used other solutions. However, if you compare what Microsoft may provide to Symantec Endpoint Detection and Response, the integration with other systems, such as AD, Microsoft EDR solution treats it much better than Symantec Endpoint Detection and Response.

Symantec Endpoint Detection and Response advantages are the ease of use, quick introduction of new technicians, and it's much faster. It doesn't require a lot of training. In terms of usability, it's something that you can deploy and run quickly.

The initial setup of Symantec Endpoint Detection and Response was not complex, it was easy.

We had access to the Symantec Endpoint Detection and Response consultant to assist us with the implementation.

I rate the price of Symantec Endpoint Detection and Response a three out of five.

The more devices we have the more expensive it becomes, which is where the challenge is.

I rate Symantec Endpoint Detection and Response a seven out of ten.

We use Symantec EDR to protect users and endpoints. 

I like Symantec EDR's device control and USB security features. 

It should be easier to deploy Symantec's client for end-users. 

I have used Symantec EDR for more than 10 years. 

It isn't difficult to install Symantec EDR. We use the on-prem and the cloud versions. 

I rate Symantec Endpoint Detection and Response eight out of 10. 

The solution is easy to deploy on both on-cloud and on-premises infrastructures.

The solution's price could be better. Presently, it is expensive for basic functionality. Also, they should make its UI more user-friendly. It takes time to find the policies and analyze their effects. They should add a customization option for policies. In addition, they should add more scanning features to it.

We have been using the solution for a year.

It is a stable solution. I rate its stability as an eight.

We have around 150 solution users of the solution in our organization. It is scalable, and I rate its scalability as an eight.

The solution's customer service could be better.

Neutral

The solution's initial setup is straightforward. It takes a day to complete the process.

Our team of three executives deploys and maintains the solution.

The solution is expensive. I rate it as a five for pricing.

I rate the solution as an eight.