Symantec Endpoint Detection and Response Reviews

Symantec Endpoint Detection and Response works as a threat detection and response tool. The solution creates a response for overall malware viruses and threats so we can easily identify harmful attacks.

The most valuable features of Symantec Endpoint Detection and Response are its immediate response and investigation.

The solution’s scalability and stability could be improved. The solution's investigation feature can be further improved.

I have been working with Symantec Endpoint Detection and Response for the last year.

I rate Symantec Endpoint Detection and Response a two out of ten for stability.

We have around 10 to 20 customers for Symantec Endpoint Detection and Response. Our customers are medium and enterprise businesses.

I rate Symantec Endpoint Detection and Response a two out of ten for scalability.

Symantec Endpoint Detection and Response's technical support is fantastic.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution a nine out of ten for the ease of its initial setup.

The solution's deployment took hardly two to three days because it was a simple procedure.

We first get the requirements for this product, and then we install the product on machines created for us. We integrate Symantec Endpoint Detection and Response with Symantec Endpoint Protection, and it starts working.

Symantec Endpoint Detection and Response has fantastic features to capture things. If an organization faces an attack, the solution takes a response and investigates the source of the attack. Symantec Endpoint Detection and Response's investigation is very good.

Overall, I rate Symantec Endpoint Detection and Response a nine out of ten.

Symantec Endpoint Detection and Response is used for threat protection.

There are times when Symantec Endpoint Detection and Response tags an executable as malicious when it is trying to get executed on the machine. In this case, it prevents the execution and it gives you a process view of things where you can look into what has happened and whether it is a genuine process trying to access some system activities, or it's a malicious one. Depending upon the process, it gives you a clear identification, and we can do the containment from the interface itself and isolate the machine from the network. The process review on network isolation is good.

Symantec Endpoint Detection and Response could improve the reporting. It is very difficult to create reports from the user interface.

I have been using Symantec Endpoint Detection and Response for approximately six months.

Symantec Endpoint Detection and Response is a stable solution.

The stability of Symantec Endpoint Detection and Response is good.

We have the solution running on 3,000 endpoints. After two years after we have more clients, we might increase usage.

I have not contacted support. The administrator of the platform is taking care of the support for us. They might have contacted the support but I have not.

I have not used another solution previously.

The initial setup of Symantec Endpoint Detection and Response is straightforward.

We have three people that are supporting the solution.

I have evaluated McAfee.

I would recommend this solution to others.

I rate Symantec Endpoint Detection and Response an eight out of ten.

It's part of the endpoint and is an EDR product. There are many use cases we're looking at, including power share and general detection.

The initial setup is quick and easy.

We found the product to be scalable.

The stability is good. It's reliable. 

The pricing is good.

Technical support is okay.

It's easy to add hash files. 

I have not picked up anything that is lacking in terms of features while using this tool. 

They do need to minimize the number of agents installed on a server.

The response time for technical support takes too long. 

I've been using the solution for two and four months years now. 

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. it's reliable. 

The solution is scalable. That's not a problem. 

We have about 2,500 endpoints. It's actually even more than that as it is deployed on the server as well. 

While technical support is great, it does take up to two days before I get a response. They are a bit slow.

The implementation process was quick and easy, and we didn't need a DBU, a database administrator.

Two people handled the initial setup it was done over one day.

Our team handled the deployment in-house. We didn't need any outside assistance. 

The cost of the solution is affordable and manageable. 

We are a customer and an end-user.

I'd rate the solution an eight out of ten.

A great feature of this solution is that it is very well-integrated with antivirus software. Other ADR solutions are implemented as single technologies and are not integrated with the provider, but Symantec offers AV plus ADR.

I think we have experienced some technical issues because the company focuses mainly on bigger clients. They should treat every client equally instead of only targeting high-profile or high-revenue-generation clients. The focus should be client-centric, not only revenue-centric. 

Also, sometimes the solution fails to detect zero-day attacks, so that feature needs some enhancement because it is lacking compared to other solutions.

I have been implementing this solution for almost four years.

The stability of the solution is good. 

The scalability of the solution is quite good.

The turnaround time of the technical support team is quite good. 

The initial setup is a little bit complex because the solution gets integrated with the existing antivirus software.

The licensing costs depend on the number of endpoints that are involved. 

To anyone looking into Symantec Endpoint Detection and Response, I would say that it's the best solution that can be integrated with AV, thus providing better security posture.

I would rate this solution as an eight out of ten.

Symantec Endpoint Detection and Response is primarily applied to endpoints in the banking and telecom sectors.

If you want to protect yourself from zero-day threats, one option is to have Endpoint and the EDP, and if you don't want to have that combination, EDR is the best way to detect any exfiltration into the network, and then to respond accordingly.

The Detection vulnerability is very effective. It distinguishes Symantec Endpoint Detection and Response from its competitors.

It would be beneficial to have more integration and compatibility with other platforms.

I have been working with Symantec Endpoint Detection and Response since 2018.

We have two customers who are using this solution.

I am very comfortable with technical support. It is good for whatever product they have.

To deploy this solution, you will definitely require technical knowledge. It is not as straightforward and simple as other endpoints, but it is not difficult to deploy as long as you are aware of the technical aspects of it.

We need three sales engineers and backroom support to maintain this solution.

It's a yearly subscription.

I would recommend this solution to others.

I would rate Symantec Endpoint Detection and Response a seven out of ten.

The solution is easy to deploy on both on-cloud and on-premises infrastructures.

The solution's price could be better. Presently, it is expensive for basic functionality. Also, they should make its UI more user-friendly. It takes time to find the policies and analyze their effects. They should add a customization option for policies. In addition, they should add more scanning features to it.

We have been using the solution for a year.

It is a stable solution. I rate its stability as an eight.

We have around 150 solution users of the solution in our organization. It is scalable, and I rate its scalability as an eight.

The solution's customer service could be better.

Neutral

The solution's initial setup is straightforward. It takes a day to complete the process.

Our team of three executives deploys and maintains the solution.

The solution is expensive. I rate it as a five for pricing.

I rate the solution as an eight.

Symantec Endpoint Detection and Response is used for the protection of endpoints.

I have been using Symantec Endpoint Detection and Response for approximately four years.

Symantec Endpoint Detection and Response is stable.

The scalability of Symantec Endpoint Detection and Response is good.

The technical support from Broadcom has given us some challenges. Previously, they had experienced people who handle the end user's query and escalate the problems within a good timeframe. Since Broadcom took over, we have not been satisfied by the way they are handling the end user's query or end-user support.

Symantec Endpoint Detection and Response

We have a partner that has helped us with the implementation, configuration, and policies.

Determining if this is the right solution for someone depends on the region or what type of partner they have. Broadcom user support might be different in your region but we are in the Asia Pacific region is not good. I don't know who is providing the proper support.

I rate Symantec Endpoint Detection and Response a seven out of ten.

It is mostly used for malware detection and antivirus purposes.

The unpredictability of the pricing is a cause of concern.

It would be good if it can anticipate zero-day attacks. I don't know how it can be done and if it is even a feature of this product.

I have been working with this solution for more than three years. 

It is stable.

We haven't had any issue with scaling the product. Its scalability has not been an issue.

I have used Sophos in another company, but that was almost 10 years ago.

I was not a part of the installation team. When I arrived, it was already there.

Of late, because of the Broadcom purchase, its price has been increasing.

I would rate it a seven out of 10.