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reviewer1274850 - PeerSpot reviewer
Director - Application Services, DevOps(Application Support, Build/Deployment), Environment Support at a financial services firm with 10,001+ employees
Real User
Top 20
It helps provide end-to-end visibility, reduces detection time, and is stable
Pros and Cons
  • "The search engine and indexes are fast and optimized, and the report generation dashboard is user-friendly."
  • "I want Splunk Enterprise Security to release more AI and machine learning features in the future."

What is our primary use case?

We use Splunk Enterprise Security to track threats and errors and receive alerts and notifications.

We implemented Splunk Enterprise Security to improve our troubleshooting, mean time to detect and resolve issues, and our alerting system.

How has it helped my organization?

Monitoring multiple cloud environments with Splunk Enterprise Security is not difficult as long as we have data ingestion in place.

Operationally, having end-to-end visibility into our environment is critical. We need to know what is happening in our environment, and Splunk Enterprise Security can provide this.

Splunk Enterprise Security is good for analyzing malicious activities and detecting breaches.

Splunk Enterprise Security helps us detect threats faster. We are not dependent on a person to review the data. We have alerts, dashboards, and pattern definitions.

Splunk Enterprise Security has helped improve our mean time to detect issues.

Since implementing Splunk Enterprise Security, we have seen reduced incidents and the time it takes to resolve them. We saw these benefits within a month of deployment.

Splunk Enterprise Security helps reduce our alert volume, eliminating the need for manual triage of numerous alerts.

Splunk Enterprise Security has helped improve our mean time to resolve issues. We went from three hours down to 20 minutes.

Splunk Enterprise Security has helped us consolidate many of our tools.

What is most valuable?

The search engine and indexes are fast and optimized, and the report generation dashboard is user-friendly.

What needs improvement?

I want Splunk Enterprise Security to release more AI and machine learning features in the future.

We use Dynatrace for our monitoring and Splunk for log management. I want to centralize everything within Splunk.

Buyer's Guide
Splunk Enterprise Security
May 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Splunk Enterprise Security for almost four years.

What do I think about the stability of the solution?

Splunk Enterprise Security is a stable platform available for many years.

How are customer service and support?

We have a good relationship with the technical support team; they are responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Elastic, but Splunk Enterprise Security is a superior product. It offers extensive usability and a vast customer base. The active customer forums are incredibly helpful, allowing me to quickly find the information I need.

How was the initial setup?

The initial deployment was complex due to the presence of both vendor-based and in-house applications. The implementation relied almost exclusively on a Jenkins CI/CD pipeline.

What was our ROI?

We realized a total return on our investment in Splunk Enterprise Security within the first two years of implementation.

What's my experience with pricing, setup cost, and licensing?

The price of Splunk Enterprise Security is reasonable, falling somewhere in the middle range.

What other advice do I have?

I would rate Splunk Enterprise Security eight out of ten.

Splunk Enterprise Security is easy to maintain and doesn't require much time due to its full automation.

Splunk is a good solution if you haven't automated your log management, as manual log reviews are no longer efficient or practical.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2499681 - PeerSpot reviewer
IT Consultant at a outsourcing company with 1,001-5,000 employees
Consultant
It's easy to create, alter, and share dashboards
Pros and Cons
  • "I like the ease of setting up dashboards on Splunk. They're easy to create, manage, alter, and share. You can fine-tune them any way you see fit."
  • "It's missing some features that other solutions have, such as the ability to upgrade the endpoint and perform endpoint universal forwarders from a deployment server instead of using a third-party solution, such as Puppet or Ansible."

What is our primary use case?

There are tons of use cases for Splunk, but our main one is insider threat.

How has it helped my organization?

It's easy to deploy Splunk, and mostly, we don't have to reach out to the customer after it's done. It's a simple tutorial with a couple of pages, and they can configure it themselves. The simplicity of deployment has been the greatest asset

Splunk has improved our customer's ability to ingest enterprise data. We don't have to have hands-on every customer's environment. We can farm that out to the local SAs. They find the install, and it's a simple firewall update. We're getting data.  

It provides an all-in-one resource. Before, we had one product for firewalls and one for our gateways. Pairing up with Cisco helped because a lot of our information is based on our network, firewall, or router. Having Splunk intertwined with them will ensure that it's one resource and one solution.

'The solution has helped to fine-tune false positives. Sometimes, out-of-the-box solutions aren't customizable, but Splunk is. It can clone, alter, and make it your own.

Before Splunk, we didn't have a tiered solution where there was some low-hanging fruit that was easily handled by the tier ones and higher-end stuff. It went from level two to level three bordering on level four CCNA. That's what I was looking for, a maturity model. We've developed into a progression from tier one to tier two, etc. At the high end, we have forensics for long-term solutions or advanced persistent threats.

A lot of things can be handled at the tier one level, and there are 12 to 24 hours before it floats to tier two. Resources are underutilized, and not everyone's working. You're not handing a tier-one ticket to a tier-four guy who's just like, "Dude, it's this." The tier-one guy is getting a tier-four ticket. It streamlines the resolution process.

What is most valuable?

I like the ease of setting up dashboards on Splunk. They're easy to create, manage, alter, and share. You can fine-tune them any way you see fit. One of Splunk's unique features is that you can customize it for your needs, especially if you've got homegrown solutions. It accepts whatever kind of logs and can be normalized at any point. With a one-off solution, you can work with the developer who created it, and they give you the features or key information you want to keep.

What needs improvement?

Many people are talking about deploying upgrades from the deployment server. It's necessary, particularly from the perspective of insider threat. You can see if something's breached. If you notice an anomaly at 2 a.m., we've got your rules firing, letting you know immediately. It's near real-time notification of any issues.

For how long have I used the solution?

We have used Splunk for two years.

What do I think about the stability of the solution?

Splunk's stability is inherent to its scalability. It's malleable and adjustable. It's like pottery that you make to fit your needs.

What do I think about the scalability of the solution?

It's easy to divert resources where they're needed. Often, we have several projects that have reached the end of their life, and we shift the resources. The fact that you can set up a new index or set of indexes and push some feeds into specific structured indexes makes it a lot easier instead of having everything in one giant database and trying to find what you're looking for.

How are customer service and support?

With the streamlining, it's a lot easier for the end customers. They've noticed a quicker turnaround for low-level stuff, and the high-level requests get directed to the right people. We used to have a turnaround window of about a month. Now it's down to a week for most tickets. In the past, they sometimes put a ticket in, and it might be a week before someone even looks at it. Now, we have a system in place where they get a response within 24 hours.

Which solution did I use previously and why did I switch?

We were using ArcSight but switched because our customer said they wanted to go to Splunk. ArcSight didn't have the reach, and the complexity of deploying it inhibited a lot of customers from using it.

How was the initial setup?

Deploying Splunk was easy. We worked on developing the in-house solutions and passed them off to the customers, providing a network location to download what they needed and the instruction guides. After that, it was simple to unzip and configure the inputs and outputs. We were up and running.

What was our ROI?

We've probably tripled the amount of insight into our infrastructure and environment.

Which other solutions did I evaluate?

They looked at Elasticsearch and the ELK Stack—trying to do things with Kubernetes and Kafka. That can be used with Splunk. In terms of cost, complexity, and ease of deployment, Splunk is often on top. It gets the data out there as quickly as possible. The fact that Splunk is as vast as it is means it isn't hard to find a resource that's touched it and can use it.

What other advice do I have?

I rate Splunk Enterprise Security eight out of 10. It's missing some features that other solutions have, such as the ability to upgrade the endpoint and perform endpoint universal forwarders from a deployment server instead of using a third-party solution, such as Puppet or Ansible.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
May 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer2499192 - PeerSpot reviewer
Senior Information Systems Security Analyst at a manufacturing company with 5,001-10,000 employees
MSP
Provides impressive end-to-end visibility into our environment
Pros and Cons
  • "The end-to-end visibility into our environment that Splunk provides is impressive. We just need to use it better."
  • "I would like more assistance with use cases and help with teaching us how to use it once it's installed."

What is our primary use case?

Our primary use case is for detected malware. 

What is most valuable?

The end-to-end visibility into our environment that Splunk provides is impressive. We just need to use it better.

We are a small team. For us to look at all those logs ourselves would be difficult. There is some decent insight into what's going on. It's just a matter of actually utilizing that data and taking action on it. 

We would probably see more time savings if we used Splunk more. 

We're an on-prem network. During the installation, we found several issues that we should look into. We just need to utilize more.

Splunk has shown us some gaps where we need to ingest and normalize data, and we have built those gaps.

Splunk Enterprise Security provides us with context to help guide our investigation. It's a starting point to actually look at the logs and figure out what we need to look into. It's useful. 

It helped to consolidate networking security and IT observability tools. We use Splunk in general a lot for operations, and then we've been able to build dashboards.

For how long have I used the solution?

I have been using Splunk Enterprise Security for two years. 

What do I think about the stability of the solution?

The stability is pretty good. It's fairly stable. I haven't had any issues with it so far.

How are customer service and support?

Splunk support is difficult for us. There are gaps in the network. I work for a government entity so getting a classified rep to come out is difficult. 

I would rate their support a five out of ten due to their availability and talent. 

How would you rate customer service and support?

Neutral

How was the initial setup?

It took what took us a while to groom all of our data correctly so that it worked well with ES. That took two weeks. As far as the finish, there's definitely room for improvement.

I would like more assistance with use cases and help with teaching us how to use it once it's installed. 

What about the implementation team?

We deployed through professional services. 

Which other solutions did I evaluate?

We're a young team so we're still evaluating processes. We already had Splunk Core. It was already installed when I started working here. I was part of the installation team when they deployed Splunk Enterprise Security.

What other advice do I have?

I would rate Splunk Enterprise Security a five out of ten because I'm still figuring it out.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Scott Eagles - PeerSpot reviewer
Senior Splunk engineer at a manufacturing company with 10,001+ employees
Real User
Top 20
Helps with the aggregation of all the logs in one place
Pros and Cons
  • "The solution's most valuable feature is the aggregation of all the logs in one place, using enterprise securities built-in or ESCU use cases to find them."
  • "The solution's case management system could be further improved to make it easier for analysts to manage cases."

What is our primary use case?

We use the solution to find systems acting strange or having strange services and security attacks.

How has it helped my organization?

Splunk Enterprise Security helps us sift through tons of data to find relevant information we're looking for as far as activity goes.

What is most valuable?

The solution's most valuable feature is the aggregation of all the logs in one place, using enterprise securities built-in or ESCU use cases to find them.

The end-to-end visibility Splunk Enterprise Security provides in our environment is very important because we might not see everything or miss something without it.

Once you have it set up correctly, Splunk Enterprise Security works great for helping us find any security event across multi-cloud, on-premises, or hybrid environments.

Splunk Enterprise Security has helped improve our organization’s ability to ingest and normalize data. The ability to identify and solve problems in real-time is pretty robust.

Splunk Enterprise Security has helped reduce our alert volume with RBA and has helped reduce our mean time to resolve. With correlation searches in risk-based alerting, you don't have to sift through information; it is presented to you.

What needs improvement?

The solution's case management system could be further improved to make it easier for analysts to manage cases. The only limiting factor is the amount of data you're sifting through and the overall size of the number of correlations you're looking for.

For how long have I used the solution?

I have been using Splunk Enterprise Security for seven to eight years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the solution ten out of ten for scalability.

How are customer service and support?

The solution's technical support is awesome, and I love it.

How would you rate customer service and support?

Positive

How was the initial setup?

I've deployed the solution a few times. The deployment is very labor-intensive and takes a lot of work.

What's my experience with pricing, setup cost, and licensing?

Splunk Enterprise Security is an expensive solution.

What other advice do I have?

I would recommend the solution to other users.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2499732 - PeerSpot reviewer
Head of Digital, Log Monitoring at a manufacturing company with 10,001+ employees
Real User
Reduces MTTR, improves efficiency, and centralizes everything
Pros and Cons
  • "It is lovely to have everything we need in one tool. Everything is quite centralized."
  • "Splunk Enterprise Security provides us with the relevant context to help guide our investigations, but it would be interesting to add even more context, for instance, in order to raise the level of risk."

What is our primary use case?

Our SOC is using Splunk Enterprise Security as a SIEM. There are multiple use cases because it is the main tool for SOC analysts. We have plenty of use cases. It is being used for IT security monitoring. We also have some custom use cases for securing applications, and then we have some of our internal customers developing their own use cases, but the main purpose is for the SOC. 

We also have additional work that is much more tricky. It is related to using AI to detect insider threats.

How has it helped my organization?

We are incredibly increasing our coverage as per the NIST framework that we are using for our operations. We are always extending. That really took off after implementing Splunk. It was a big moment. I have been there from the very beginning when we started implementing Splunk. Like everything new, there was a little bit of difficulty, but after we implemented it, there was an incredible increase in our SOC efficiency.

Splunk Enterprise Security helped reduce our mean time to resolve based on my knowledge, but I do not know how much because I left the department one year ago. On the security monitoring side, we have very good MTTR globally due to Splunk and the processes that we have implemented. We have other kinds of tools. Compared to the other tools that we have, our MTTR is far better with Splunk. Compared to last year, it was reduced by half. It was already good, but it got reduced a lot again.

What is most valuable?

It is lovely to have everything we need in one tool. Everything is quite centralized.

What needs improvement?

AI is everywhere, and I feel we need to discover AI for cybersecurity. For the last five years, I myself have been setting up a product and evaluating AI, but I did not do it directly in Splunk because there was some fear about the performance on the platform. That is why we chose to build our own platform based on S3 and AWS to execute and run all the algorithms and send the data back into Splunk. We now have a good base with innovation. We have a better base to directly include machine learning use cases in Enterprise Security, but they need to provide more capability and autonomy to the customers because there is so much to do. When you are lucky enough to have a team of data scientists, they want to have free hands, so a balance has to be found between giving a lot of autonomy and putting enough control so that they do not do something stupid on the platform, which can impact the performance of the standard use cases as well. There is a compromise there. However, AI is growing so fast that you absolutely need to give autonomy to the team to manage and utilize AI. This means providing easy access to a new library to build machine learning. They need to give us some flexibility, and it seems that with the new toolkit, it would be okay. Data scientists love to have freedom.

Splunk Enterprise Security provides us with the relevant context to help guide our investigations, but it would be interesting to add even more context, for instance, in order to raise the level of risk. That is something that can be implemented. For instance, when it comes to data loss prevention, it is known that somebody who is about to leave the company is much more likely to take data. If you have this information soon enough, because the person will tell HR in advance, you can increase the level of risk for data loss for that user, but you do not always get to know that in advance. In such cases, some indicators in the behavior of the users who are leaving could be connected to AI. For instance, if you are using natural language programming, you can grab emails with words like farewell. There are plenty of keywords that you can catch that would give you an indication that the person is about to live. When you have internal and external partners, they can leave at any time. You do not always get the information in advance, but there are always farewell parties or goodbye emails. You can use this kind of information to raise their risk on the specific alert. It is efficient in the sense that you decrease your false positive rate. To me, AI is something that can help them accelerate and improve on what they are already doing.

Splunk Enterprise Security is very costly. Pricing is probably its weakest spot.

For how long have I used the solution?

I have been using Splunk Enterprise Security for five years.

What do I think about the stability of the solution?

It is difficult for me to answer this because I am no longer in charge now, but it has been stable from my point of view. 

What do I think about the scalability of the solution?

Its scalability is good provided you have the right license agreements.

How are customer service and support?

It depends on the situation. The problem at our end that is causing an issue with Splunk support is that we have a customized environment. All the problems that we submit are specific, and they can be a bit difficult to solve. Sometimes, their support is efficient, and at other times, we have to wait a bit too much. I would rate their support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I arrived at the time of transition. We were probably using RSA. We switched to Splunk Enterprise Security because we needed to jump to another scale. At that time, there was a complete change in the organization. We went from the old-school cyber to Cyber 2.0. We had a lot more visionary managers who came from other companies where they were using Splunk. We had good guidance.

How was the initial setup?

It was a bit difficult. The team that was developing the use cases did not have access to the real data because it was not ready yet. Developing a SOC use case without the data is something difficult. That is why it was difficult at the start, but it was not because of the tool. It was more of a matter of project management. After we moved on from the difficult stage, we were able to set up this use case factory where some of the users were themselves in a bit of self-service mode. This was a very good opportunity to enlarge our capability to cover all the applications in the best way.

For Splunk, we use AWS. We have a private cloud. We have difficulty using cloud-managed services.

What's my experience with pricing, setup cost, and licensing?

Pricing is probably its weakest spot. As compared to some competitors, Splunk is really expensive. The problem is that Splunk is like Rolls-Royce. It, for sure, is the best one. Gartner says it, and the customers say it, but sometimes, you do not need a Rolls-Royce to get to the supermarket.

The problem is that the licenses that we have are based on the volume of data that we ingest in a day. The data that we ingest is only growing. We have initiatives right now for better management of data. It makes sense in terms of storage and sustainability. The pricing model, especially for Europe, is difficult. I am just out of the negotiation for the renewal of the license. We bought it for three more years. This is good news for Splunk and us as well, but it was difficult to discuss with the sales and explain that we do not want to increase the cost because it is already too high, and if it could decrease, it would make sense. It is very difficult to have this understanding from the salesperson. It was difficult for my Splunk account partner, but we succeeded in the negotiation. It was a win-win situation.

They need to be fair and adjust the price as per the usage. If the price goes too high, we would just have a no-go from the top level of the company, which would be a pity. It can happen. It has happened in the past. At some point, we had a big contract with Microsoft for Office, and we are now with Google. It was a shock for the partners and people inside the company, but we did it. We now have Google and we are happy with it. We still have a bit of Microsoft. It is important to keep the balance.

We are looking at the data usage with Splunk's team. We are looking at whether the data onboarded and dashboards that were developed are really being used to avoid wastage. If any data is not necessary in Splunk, we just stop onboarding it. We have other data to onboard anyway. My idea is to be much more efficient in the way we are managing the data and not to go the way we did it in the past.

Which other solutions did I evaluate?

I did not evaluate other solutions but the company surely did.

What other advice do I have?

Splunk's unified platform has not helped consolidate networking, security, and IT observability tools, but it is not due to the tool. It is due to our company's structure. I have been part of the two teams. Previously, I was a part of the cybersecurity team, so I was mainly using Splunk Enterprise Security. Now I am leading the monitoring team, so I am much more on the SOC side of it. My team provides service to the cybersecurity team that is using Splunk Enterprise Security. In the end, we would like to have one solution, which would be Splunk. I would like to have IT monitoring and observability with ITSI in the future. This centralization would bring efficiency. One log being used for cybersecurity purposes can also be used for other purposes. Everything centralized would give us the most efficient way to access the data and limit duplication. It would be helpful for efficiency, cost control, and data governance.

It is absolutely crucial for us to have end-to-end visibility. For our cybersecurity needs, we should be able to reach anything. We even have this concept of Watch the Watcher, so visibility is absolutely key. We have the opportunity to audit the activities of even cyber analysts, so visibility at every stage is absolutely key. For example, all the SIEMs could be under attack, which would be a nightmare. Imagine it being an insider threat where the attacker knows what exactly we are monitoring. With AI, these kinds of risks are even higher. That is why we are all in for AI for Cyber and Cyber for AI. We need absolute visibility, but we also need protection.

Splunk Enterprise Security has not helped us reduce our alert volume. We are not at that level of maturity at this point. It is still growing.

I would rate Splunk Enterprise Security a nine out of ten. It is a good product. It needs some progress with AI, but based on what I have seen in the presentation for version 8, it seems promising.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2499693 - PeerSpot reviewer
Information Security Engineer at a educational organization with 1,001-5,000 employees
Real User
Helps with quick analysis and helped improve our organization’s ability to ingest data
Pros and Cons
  • "Splunk Enterprise Security quickly gives us a view of an endpoint or a user or identity. If I want to look for an identity or an asset, I just quickly go into Splunk Enterprise Security. I know where to go and get a quick analysis for a respective object."
  • "At Splunk .conf24, I saw a demo for Splunk Enterprise Security 8. All the things that they have done in Splunk Enterprise Security 8 are what it can be better at."

What is our primary use case?

We use Splunk Enterprise Security for our security analysts for them to be able to view incidents. They are not 100% dependent on Splunk Enterprise Security as their incident source. They do have other tools that they use and other things like whois data, threat intel, and lookups for our domain. They are able to quickly look at the activities done for the assets that we have.

How has it helped my organization?

I am not from the management or the leadership, but I do feel that it has been helpful for us Splunk engineers who are responsible for looking at all the data and logs. Splunk Enterprise Security quickly gives us a view of an endpoint or a user or identity. If I want to look for an identity or an asset, I just quickly go into Splunk Enterprise Security. I know where to go and get a quick analysis for a respective object. The analysts have their dashboards, and they have their action items. They use it differently. They follow all the common procedures.

We are on-prem. We are not on the cloud. As of now, Splunk Enterprise Security does not provide us with end-to-end visibility, which is one of the drawbacks of why we need to use other tools. It is not that Splunk Enterprise Security cannot do it. It is just the way it is configured right now. We are working with Splunk engineers. We have a lot of professional service hours that we spend with them bringing all parties into the picture and doing working sessions.

Right now, Splunk Enterprise Security is in the middle in terms of helping us find any security event across our environment. Based on the way the configuration is done in our environment, it would not be right to say that the incident would be reported accurately from Splunk Enterprise Security. That is because not a lot of data is being put into Splunk Enterprise Security to make something a notable event and report about it. If we configure it better and have more data models normalized, and then we use it, it will be more helpful. It has been a long-term goal, but we will reach there soon.

Splunk Enterprise Security has helped improve our organization’s ability to ingest data.

Splunk's unified platform has not helped consolidate networking, security, and IT observability tools. I am an engineer, and I am more into administration and creating user interfaces on Splunk Enterprise itself, not Splunk Enterprise Security. We have done some work on Splunk Enterprise Security and then left it with analysts. It is up to the analysts now. Splunk Enterprise Security is not 100% configured. Some basic data models have been set up. They are generating notables, and we are generating alerts out of it, but it is not 100% there. They do have to use other tools such as their networking tools to get a full picture for incident reporting.

What is most valuable?

One of the most popular features that I personally like is that in the case of an event, I should be able to run a desired action for that on a threshold, but that is not how we are using it right now, unfortunately. We have a pretty manual process. We have an operating procedure, and we follow that. I would like to see it automated. I do not want analysts to decide whether the action needs to be done or not. It should be done provided the policy says so. If the policy says it needs to be done, it should be an automatic process rather than a manual process.

What needs improvement?

At Splunk .conf24, I saw a demo for Splunk Enterprise Security 8. All the things that they have done in Splunk Enterprise Security 8 are what it can be better at. They have put Mission Control as a part of the notable or finding itself. The investigation shows the findings, and the findings allow us to do everything that we are doing in Mission Control right there on that same screen. That is what we want now. They said it is going to be released in two to three months. We are hoping that we will be able to use it. I was hoping that I would be able to see version 8 when I am here at Splunk .conf24, and when I go back, I would be able to help them implement it, but it is still 7.3.

For how long have I used the solution?

I have been using Splunk Enterprise Security for two years.

What do I think about the stability of the solution?

It is pretty stable.

What do I think about the scalability of the solution?

It is pretty scalable. We have a huge deployment. It is good.

We are a huge agency. It is in the public sector. We have 15 terabytes of data.

How are customer service and support?

They are good. We have a huge team of Splunk engineers within our company. Some of them are contractors, and some of them are employees. They are pretty responsive.

Based on my interaction, I would rate them an eight out of ten. Some engineers do not understand what is there to solve, and they start pushing their perspective on the customer, which is not how it should be because it is not their environment.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any similar solution previously.

How was the initial setup?

The deployment of Splunk Enterprise Security was very simple.

What about the implementation team?

We have professional service hours. We worked with Splunk engineers, and we had live working sessions. We were doing it like that. We did it for over a period of time, but that did not give us the full power of Splunk Enterprise Security. For that, we need to be able to configure our own data models and normalize the data. That is not happening 100%.

What's my experience with pricing, setup cost, and licensing?

It is quite expensive.

Which other solutions did I evaluate?

We did not evaluate any similar solutions.

What other advice do I have?

At this time, I cannot assess Splunk Enterprise Security in terms of the ability to identify and solve problems in real time, but we do use regular Splunk to pinpoint a lot of problems. It helps us a lot. We are able to pinpoint a lot of things, whether they are vulnerabilities or pointing to some logs in the firewall or authentication logs. All the analysts use it very frequently to write searches.

Splunk Enterprise Security has not helped improve our organization’s business resilience because we are not 100% dependent on it. 

Splunk Enterprise Security can provide us with the relevant context to help guide our investigations. However, the input is not 100% perfect, so the output is not 100% perfect.

I would rate Splunk Enterprise Security a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1880670 - PeerSpot reviewer
Senior Director, Detection Engineering Cyber Defense Services at a insurance company with 5,001-10,000 employees
Real User
Offers users with a single-point-of-view dashboard for incident response
Pros and Cons
  • "It is a very stable solution. I never really had a hiccup with the tool."
  • "The area of concern revolves around the fact that Splunk is an expensive product."

What is our primary use case?

I use the solution in my company, and most of the use cases are security-specific. My company uses it to transfer from our detection engineering team to our incident response team. For observability, our company is looking for security events within the tool, and we are logging all the critical security infrastructure and security-relevant logs to a platform for security operations.

How has it helped my organization?

The tool has helped to streamline our company's mean time spent in understanding security-relevant events and mitigating those risks.

What is most valuable?

Some of the tool's best features are RBA and UBA. I also like the tool's single point-of-view dashboard for incident response. The case management area is one of its good features.

The tool has reduced the mean time needed to resolve. The reason is that the dashboard offers a single point of view, especially in areas where people aren't spread out. Our company is getting all the relevant data in there, and we are able to identify the problem instead of having to go to multiple tools or different interfaces.

It is very important for our organization that Splunk Enterprise Security provides end-to-end visibility into our environment. It is our company's way of understanding what is going on in our environment, and then it is our way of handling security events, relevant events, mitigating risk, understanding risk, quantifying risk, producing metrics, and everything else.

Splunk Enterprise Security provides our company with the relevant context to help guide your investigations. The tool has allowed us to gain better visibility and accuracy into security events.

The tool has helped our company improve the resiliency of our security operations. This is based on the fact that we don't have full adoption of the tool for all users in our organization, especially not Splunk Enterprise Security.

My company uses the tool for security operations, and we have built our security operations around Splunk based on what it can do and its performance.

What needs improvement?

I think Splunk is already improving its products. Some of the features that Splunk has been bringing out, like Splunk Attack Analyzer, while covering some of the other areas, like regulatory compliance and asset security, are good. It is just a matter of the customers being able to see the new features introduced by Splunk and get a demo to see if it makes sense for their work.

I already have Splunk Enterprise Security set up. My company is interested in seeing Splunk Attack Analyzer, and that is why we are dealing with Splunk's point of contact right now.

The area of concern revolves around the fact that Splunk is an expensive product. Splunk's expensive nature is an aspect where improvements are needed.

For how long have I used the solution?

I have been using Splunk Enterprise Security for six to seven years.

What do I think about the stability of the solution?

It is a very stable solution. I never really had a hiccup with the tool. Even for migrations or anything, our company has never had to use Splunk's partners, and it has been a seamless process.

What do I think about the scalability of the solution?

The tool's scalability has been good, but it depends on the organization and how Splunk is being adopted there.

How are customer service and support?

The solution's technical support can be hit or miss, but it is mostly positive. I can't give you all the scenarios, but the one thing that I do like about Splunk is that if there ever is a hiccup, a simple phone call from our end can ensure that Splunk's technical team takes care of our problems. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used many products in the past, but they were not in my present organization. It has been a long time since I used some products, as it was done back during my engineering days. I used to use HPE ArcSight. I have been through McAfee products, such as McAfee Nitro, back in the day. I have been an active Splunk business owner for almost a decade now.

How was the initial setup?

The product's initial setup phase has been perfect since our company uses the cloud services offered by Splunk.

The solution is deployed on the cloud services offered by Splunk.

What about the implementation team?

The reseller that my company gets in touch with to help with the implementation part is called GuidePoint Security. My company's experience with GuidePoint Security has been good.

What was our ROI?

I think that based on my experience in the organizations that I have been in with Splunk, the tool definitely fetches a return on investment because it allows us to streamline security-relevant events that we need to take care of quickly. Overall, the tool saves us from any impact on our finances and business.

What's my experience with pricing, setup cost, and licensing?

Most of Splunk's customers are trying to find ways to keep the pricing from the ingest licensing model of Splunk down. What that comes down to is that we have to manage the platform. For our company, being a security enterprise and using it for security-relevant data allows us to streamline and control the ingest licensing model because we don't put in a lot of stuff in the tool. We have other things that we output to different data lakes. Splunk has always been on the expensive side.

What other advice do I have?

The ease of deploying the tool, its great customer service, and the development you can do within the tool is very seamless, so I would recommend the product to my peers since it is a great solution.

I rate Splunk Enterprise Security a ten out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rohit Kolipaka - PeerSpot reviewer
Systems Engineer at a consultancy with 10,001+ employees
Real User
Top 20
The user interface is excellent, and it's easy to create dashboards
Pros and Cons
  • "The user interface is excellent, and since I'm using Splunk as a power user, it's easy to create dashboards."
  • "Customizing our commands should be simpler. Creating custom commands in Splunk requires a long, complex process. For example, we have a command to add all the column data, but we don't have a command to get the average of the column data at the end. It would be useful to have a blank at the end to create our commands and leave the rest to others."

What is our primary use case?

I use Splunk to get logs from the on-prem servers and create dashboards, alerts, and visualizations.

How has it helped my organization?

Splunk has helped us reduce our alert volume. It has sped up our security investigations. For example, it's easy to detect if there are multiple login failures.

It has saved us a lot of time. We previously used OpenShift to collect CPU and memory data for over 900 clusters, so we needed to log in to each cluster to get the details. Even if it only took one minute per cluster, we would spend 900 minutes doing them all, whereas Splunk can collect all the data in under a minute. 

What is most valuable?

Splunk's machine learning toolkit helps us predict things like CPU and memory usage. The user interface is excellent, and since I'm using Splunk as a power user, it's easy to create dashboards.  Splunk helps monitor multiple cloud environments. We have OpenShift. All of our VMs and servers are present in the cloud. 

What needs improvement?

Customizing our commands should be simpler. Creating custom commands in Splunk requires a long, complex process. For example, we have a command to add all the column data, but we don't have a command to get the average of the column data at the end. It would be useful to have a blank at the end to create our commands and leave the rest to others.

For how long have I used the solution?

We have used Splunk for three and a half years.

What do I think about the stability of the solution?

I rate Splunk eight out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Splunk seven out of 10 for scalability. The architecture needs to be tweaked, so it might take some time to scale it. 

How was the initial setup?

Setting up the architecture is somewhat difficult, but if you follow the steps laid out in the documentation perfectly, you'll understand how to do it. It's medium difficulty. 

What's my experience with pricing, setup cost, and licensing?

I don't know the exact pricing, but I know that Splunk is more expensive than competing solutions.  At the same time, Splunk provides more features than others, so it's priced fairly. It's worth the money.

What other advice do I have?

I rate Splunk Enterprise Security eight out of 10. SES is an excellent product. While it has some room for improvement, it's constantly adapting and trying to stay ahead of the competition. Adding commands to Splunk can be tedious. Automation, for example, helps to make the task smaller. We use Python scripts for automation. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.