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Ritesh Vishwakarma - PeerSpot reviewer
Engineer at a tech services company with 501-1,000 employees
Real User
Top 5
Sep 11, 2024
Gives us better buffering performance and lower latency if we use the right components
Pros and Cons
  • "In an enterprise, you need a universal or heavy forwarder. If you don't have that, you need an HSE token or API request call and all the different components. In Splunk Cloud, you just have one instance to search all the data in your index. You don't need to manage it because Splunk handles that."
  • "First-time users may struggle with the user interface. When I first used Splunk, I entered my username and password. After that, we get a dashboard on the left side with apps. At the top, you can click the gear icon to view the settings. Within those settings, there's a distributed console option with several settings. It's a bit overwhelming for a beginner. The user knows what they want and can search for it in the search bar. If I see several apps, my first instinct is to scroll down to find the app, or perhaps you will find that search and report. That bugged me when I was learning."

What is our primary use case?

One client wanted their data in a readable format. He was in the UK, but his data center was in the US, so he tried to forward his data to the indexer. Because of the time zones, he faced some time stamping issues. They reached out to us to open a case that got assigned to me.

I learned which US time zone the data center was in and set the time stamps in the future. We changed the preferences to convert it into GMT so that whenever the data is onboarded to the indexes via universal or heavy forwarder, we can fetch the data in real-time.

We primarily use virtualization and deploy in Docker containers. We seldom use any physical servers. It's mostly deployed in a cloud environment or a virtual machine. It's typically Docker but sometimes Azure.

How has it helped my organization?

Splunk Cloud saved us a lot of money because we're working with databases like MongoDB and Oracle and using Splunk as a sync tool. It has its own indexes that cut costs by 15 to 20 percent. 

It also improves our decision-making process. In one scenario, we compared the client's data from last year to this April and saw the year-on-year profit and loss. We could see which projects were successful. Compared to another SIEM or monitoring tool, it saved us time because the data is presented in a clean, customizable dashboard. 

What is most valuable?

In an enterprise, you need a universal or heavy forwarder. If you don't have that, you need an HSE token or API request call and all the different components. In Splunk Cloud, you just have one instance to search all the data in your index. You don't need to manage it because Splunk handles that. 

If you are using Splunk Enterprise, you need to understand, from A to Z, how the indexes and searches work and where the data is coming from. Splunk Cloud has a beautiful, user-friendly UI that lets you navigate all the settings.

It doesn't matter where the data comes from for integration. The dashboard gives you a brief overview. 

When we're onboarding all that data using heavy forwarders, Splunk gives us better buffering performance and lower latency if we use the right components. If I use a light or universal forwarder, it often doesn't parse on the other end. Our projects use heavy forwarders and put those data into the index services while defining which indexes they should index. We are also micromanaging where that data should be. 

The reporting is good so far. Sometimes, I help my clients improve their user experience. As an engineer, I would suggest that if a solution has back-end compatibility, clients should get out of their comfort zone and customize another app to create a dashboard or something else.

What needs improvement?

First-time users may struggle with the user interface. When I first used Splunk, I entered my username and password. After that, we get a dashboard on the left side with apps. At the top, you can click the gear icon to view the settings. Within those settings, there's a distributed console option with several settings. It's a bit overwhelming for a beginner. The user knows what they want and can search for it in the search bar. If I see several apps, my first instinct is to scroll down to find the app, or perhaps you will find that search and report. That bugged me when I was learning.

Application support is another problem. We created a custom Palo Alto app that isn't fully supported by the latest version of Splunk. We had to downgrade to older versions to use the custom app properly. That was one problem we faced daily with one client. 

Buyer's Guide
Splunk Cloud Platform
February 2026
Learn what your peers think about Splunk Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.

For how long have I used the solution?

I have been using the Splunk Cloud Platform for two years.

What do I think about the stability of the solution?

I rate Splunk Cloud seven out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Splunk Cloud eight out of 10 for scalability.

How are customer service and support?

I rate Splunk support six out of 10. They're knowledgeable, but their response times are sometimes slow. 

Which solution did I use previously and why did I switch?

We have Prometheus, but that only monitors Grafana and shows you a dashboard. Splunk is not just monitoring or grabbing data you search for. I've worked with cloud and enterprise. When we started using Splunk Cloud, we used it more like a dashboard to search data. Based on my understanding, I could create applications. 

After moving into the enterprise side, I understood Splunk even more, including its components, bucket lifecycles, and how the indexes and configurations work. It's not simply transferring data from one to another. I can grab data from any system that consists of raw data. Splunk can also identify those data in the timestamp index form. We don't have any other vendors to compare it to. 

How was the initial setup?

Deploying Splunk Cloud Platform is straightforward unless you use an automation tool like Ansible, Puppet, or Chef. It takes four to five hours. Installation can take a day in some cases, but it typically can be completed in less than five hours unless you're dealing with more complex data.

What's my experience with pricing, setup cost, and licensing?

Splunk Cloud is affordable, depending on your license. I don't know how much it costs exactly, but my colleague said it depends on your licensing and which features you use. 

What other advice do I have?

I rate Splunk Cloud Platform eight out of 10. I would recommend this product. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner (consultant)
PeerSpot user
reviewer2499189 - PeerSpot reviewer
Senior technical consultant at a healthcare company with 1,001-5,000 employees
Real User
Top 20
Jun 23, 2024
Offers good dashboards that show us search or user search activity

What is our primary use case?

It's a better pricing model. The main aspect is that we don't have to manage our infrastructure. Since we migrated, we've found we don't have as many outages. 

This allows our admins to focus more on the day-to-day onboarding instead of wasting time dealing with outages.

How has it helped my organization?

Our organization monitors multiple cloud environments. We monitor AWS. We have other logging platforms that monitor our infrastructure as well.

It's very important for our organization that Splunk Cloud Platform has end-to-end visibility into our cloud-native provider environments. With the increasing changes in technology, being able to consistently get insights into those new data sources in a quick amount of time is everything.

Moreover, we have seen a reduction in our mean lead time to resolve (MTTR). Our enterprise has some of those dashboards for incidents. Splunk is mainly used to resolve those incidents and identify what's wrong. Over year over year, these times are lower. And Splunk has helped with that. There's other operational things that are probably helping too, Splunk plays a big part, so it is helpful.

What is most valuable?

I like the Splunk Monitor console. I like how Splunk continually updates it with new features. We don't have to do anything on our end, we just get access to that. 

Splunk has some good dashboards that show us search or user search activity. There are some things that could cause the environment to go awry, like skip searches or searches that are more intensive. 

By being able to identify those, we could reach out to those customers and work with them on improving their standard practice. Since moving to SaaS, we're able to focus more on that.

What needs improvement?

There's one specific use case I work with. I work with some Splunk experts, and it lacks workload management rules.

It can identify specific dashboards e.g., or all-time searches. When I try to track back to the user, I don't have additional information within those logs to help me know, "This is the dashboard this guy accessed."

Instead of relying on those particular workload management logs, I have to do an investigation that takes time. It takes too much time when it shouldn't.

For how long have I used the solution?

It's only been a full year so far. We migrated recently.

What do I think about the stability of the solution?

Stability has been so far, so good. Data is growing, not just for us but for everyone. From what we've seen, it looks like it's handling it accordingly.

How are customer service and support?

We frequently engage with support now since we have a lot of incidents. They consistently ask for feedback on our support cases. We recently had something that was very urgent. Splunk was able to escalate it accordingly and get back to us with a solution. It means a lot to my management.

Which solution did I use previously and why did I switch?

We've been with Splunk for several years now.

How was the initial setup?

For the cloud, the deployment is easy. 

We just have the standard. We download our packages, upload them via the cloud, upload our apps, and use the App Inspect. 

Before on-prem, we had some CI/CD pipelines to deploy on-prem. Those change calls lasted up to an hour and a half just to verify the change was successful and that everything was coming in as expected. 

Cloud is just uploaded and deployed in a matter of minutes. That's a big plus. It saves us time and a lot of hassle. 

What was our ROI?

We use our valuable time and do not waste effort. We just work on more important things like onboarding new data sources as log data continues to grow.

By being able to have more time to onboard data sources with customers, we provide our company more visibility and value into our entire environment.

What other advice do I have?

I have no major gripes other than some detailed grievances, so I would rate it an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Splunk Cloud Platform
February 2026
Learn what your peers think about Splunk Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
Darshan G Waghmare - PeerSpot reviewer
Senior Project Engineer at Wipro Limited
Real User
Top 20
Sep 24, 2024
Offers alert scheduling, dashboard creation, and log monitoring
Pros and Cons
  • "It is a stable product."

    What is our primary use case?

    My primary use case is for monitoring security logs and system logs. Apart from that, we create monitoring alerts and dashboards. 

    We also use it for Splunk application configuration, troubleshooting, and server patching. We have many other operations.

    How has it helped my organization?

    Integration with other systems and applications in the environment is easy. For example, we have Fortinet analyzer. We have to pull the logs from network devices into Splunk. We use Cribl pipeline. 

    For Cribl pipeline, we get that data to the Splunk syslog servers. From Splunk syslog servers, we're getting it into the indexes.

    According to the license, suppose we have to onboard thousands of servers. Suppose a scenario, for thousands of servers, the user or client requires only specific events. So for that, we use props and cons and regex for specific events. And only specific events will be calculated in the license. That will consume the license also.

    What is most valuable?

    The incident response time depends on the query and alert configuration, and also on the environment and how the logs are streamed. By analyzing these factors, it takes a maximum of one to two days for one incident.

    Alert scheduling, dashboard creation, and log monitoring are the most valuable features. 

    Federated search depends on the data we pull. We have three types of searches. We use federated search for long-running queries.

    We have, like, 20% of MacBook Cloud environment. It is easy to monitor multiple cloud environments, but there are some onboarding challenges. We are onboarding from the back end and also using Hacktoken. Apart from that, we get data to Splunk using Cripple pipelines from Syslog servers.

    Reporting is like this: if critical data is used by the client, we send it to the data user according to the schedule.

    For log monitoring, we can definitely suggest Splunk is a good tool. And it helps with decision making processes.

    For monitoring security logs, it's the best tool.

    For how long have I used the solution?

    I use Splunk Cloud. Previously, I used Splunk Enterprise, but after that, we migrated to Splunk Cloud.

    I have been using Splunk Cloud for more than three years. 

    What do I think about the stability of the solution?

    It is a stable product. Right now, we are migrating from Datadog to Splunk, so I guess that's why Splunk is better than other tools.

    How was the initial setup?

    It's deployed across multiple locations.

    It does require maintenance. It depends on what Splunk vendor is being used.

    What's my experience with pricing, setup cost, and licensing?

    The pricing depends on the logs and how many logs we monitor. On a daily basis, it depends on the events. Those licenses will be calculated in Splunk Cloud.

    What other advice do I have?

    Overall, I would rate the solution a seven out of ten, with ten being best. 

    All the features for log monitoring, security, alerting, indexing of the data, parsing of the data are good. That feature makes sense and is helpful to everyone.

    I would recommend it to others. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2499690 - PeerSpot reviewer
    Principal Site Reliability Engineer at a pharma/biotech company with 1,001-5,000 employees
    Real User
    Top 20
    Jul 3, 2024
    Information is easier to get now that it is all aggregated and centralized in one place with one interface
    Pros and Cons
    • "Previously when in our company, we had logs everywhere on multiple systems, it was a really big pain for me trying to find what I wanted. Now that it is all aggregated and centralized in one place with one interface, it is just a lot easier to get the information that I need."

      What is our primary use case?

      I use Splunk Cloud Platform to analyze our company's logs and the applications that we run.

      How has it helped my organization?

      Previously when in our company, we had logs everywhere on multiple systems, it was a really big pain for me trying to find what I wanted. Now that it is all aggregated and centralized in one place with one interface, it is just a lot easier to get the information that I need.

      What is most valuable?

      The most valuable feature of the solution stems from the fact that I just like having one single point where all of our logs are aggregated and then having one interface that I can query and find the information that I want out of it.

      My organization monitors multiple cloud environments and even the on-premises part. I would say that so far, it has been fine and easy to use to monitor multiple cloud environments using Splunk Cloud Platform. The tool works effectively, and it gets stuff from our on-premises servers into the cloud. It gets stuff from AWS into the cloud. I am able to, you know, use the single interface to access all the information I need.

      It is very important for our organization that Splunk Cloud Platform has end-to-end visibility into your cloud-native environment. It is important since it helps to be able to see all the aspects of what our services are doing and how they are operating.

      It helps with the mean time to resolve since it makes it easier to find the errors as they have occurred, so it has been a helpful tool.

      I don't know how much the product has helped my organization improve business resilience.

      I wouldn't know if my company has experienced any cost-efficiency by splitting to Splunk Cloud Platform.

      I know that Splunk's unified platform helps consolidate networking, security, and IT observability tools for our company. Our company has an InfoSec team using it for their SCIM stuff, and then we have IT using it for some of the things they need to gather. Multiple teams in my company have benefited from using the tool. The consolidation of tools does impact our organization since I think it is probably easier for everyone to get access to stuff because everything is in one place, and it is one of the biggest impacts of the product I can think of right now. Instead of having things spread out across multiple vendors and multiple tools, it is all kind of in one thing that we can get at, and so it is probably easier for us to train people, and we know, like, how to access the solution since it is just one thing we have to learn.

      What needs improvement?

      I am relatively new to the platform. So far, I have been able to use it to do what I need. I know that there are a lot more features and functionality that I don't even know yet, so I am still on the learning side. I don't really have any recommendations related to things that need to be improved in the tool.

      So far, it meets my needs, so I don't need to see any additional features in the tool.

      For how long have I used the solution?

      I have been using Splunk Cloud Platform for six months. My company is just a customer of the solution.

      What do I think about the stability of the solution?

      I have not had a problem with the tool's stability. It has been available every time I needed it, and it has captured every information we have sent to it. It has been not just a good but a great solution.

      What do I think about the scalability of the solution?

      I think the tool's scalability is fine. I have not run into any issues with the tool's scalability, so I guess it's good.

      How are customer service and support?

      I have not had the chance to interact with Splunk's customer service or support, so I can't really evaluate them.

      Which solution did I use previously and why did I switch?

      I don't know if there was some other solution used previously in my company. My company is just a customer of the tool.

      How was the initial setup?

      The product was deployed before I joined the organization.

      The solution is deployed on a hybrid cloud model, and my company has opted for AWS.

      What about the implementation team?

      I believe that my company approached an integrator to help with the deployment of the product, but I am not sure about it.

      What was our ROI?

      I don't know about the ROI part.

      What's my experience with pricing, setup cost, and licensing?

      I don't know about the pricing, setup cost, and licensing part.

      What other advice do I have?

      I rate the solution a ten out of ten.

      Which deployment model are you using for this solution?

      Hybrid Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer2272479 - PeerSpot reviewer
      IT Engineer at a venture capital & private equity firm with 1,001-5,000 employees
      Real User
      Top 5Leaderboard
      May 12, 2024
      Integrates seamlessly, improves security posture, and provides visibility
      Pros and Cons
      • "The ability to correlate data and then present it in a meaningful and valuable way is crucial."
      • "The current visuals on the dashboard could be more impactful."

      What is our primary use case?

      To gain deep visibility into our entire cloud infrastructure, we deployed the Splunk Cloud Platform. This tool allows us to monitor, analyze, and investigate all aspects of our cloud environment.

      How has it helped my organization?

      Splunk Cloud Platform integrates seamlessly with other systems, including Slack. This allows us to receive real-time alerts triggered within the tool. We can then analyze the output and take timely action to resolve the issue, ensuring continued security.

      Splunk Cloud Platform improved our security posture. We could easily and efficiently obtain detailed analyses of any log, including UPC flow logs and others, promptly. The benefits of Splunk Cloud Platform were visible within two days.

      Splunk Cloud Platform does a good job helping to maintain the complaints and privacy regulations within our infrastructure.

      Splunk Cloud Platform excels at correlating data from a wide range of sources, including applications, websites, and servers. It efficiently handles the challenge of managing large volumes of data. This has secured our data and demonstrably improved our security posture.

      What is most valuable?

      The ability to correlate data and then present it in a meaningful and valuable way is crucial. Splunk offered this functionality, providing us with insights into threats, vulnerabilities, and all the identity information we fed into it. We sought a SIEM tool because we lacked a solution that could effectively analyze recent data. We needed a tool that could not only ingest our data but also correlate it and present it in an easily understandable format.

      What needs improvement?

      The cost of Splunk Cloud Platform is high and has room for improvement.

      The current visuals on the dashboard could be more impactful.

      For how long have I used the solution?

      We conducted a POC of Splunk Cloud Platform 6 months back.

      What do I think about the stability of the solution?

      During our POC, I did not encounter any stability issues with the Splunk Cloud Platform.

      I would rate the resilience offered by Splunk Cloud Platform 8 out of 10.

      What do I think about the scalability of the solution?

      I would rate the scalability of Splunk Cloud Platform 9 out of 10.

      How are customer service and support?

      The technical support is good.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      The initial deployment was straightforward. Two people were required for the deployment.

      What's my experience with pricing, setup cost, and licensing?

      The Splunk Cloud Platform is expensive.

      Which other solutions did I evaluate?

      Splunk Cloud Platform performed well in the POC but the cost was higher than other tools.

      We chose Palo Alto Networks over Splunk due to its combined advantage of cost-effectiveness and superior threat analysis capabilities.

      What other advice do I have?

      I would rate Splunk Cloud Platform eight out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      PeerSpot user
      Nagendra Nekkala. - PeerSpot reviewer
      Senior Manager ICT & at Bangalore International Airport Limited
      Real User
      Top 20Leaderboard
      Dec 29, 2023
      Boosts performance and helps simplify monitoring across platforms and data management
      Pros and Cons
      • "The data management and instant search features are the most valuable ones for us, as they allow us to instantly retrieve information needed for reports and security compliance."
      • "Splunk should increase the frequency of new feature releases, particularly those related to real-time operational flow monitoring and analytics reporting."

      What is our primary use case?

      We leverage the Splunk Cloud Platform to effectively manage the vast amounts of machine-generated data, thereby ensuring application management security compliance.

      We implemented the Splunk Cloud Platform to enhance our customer experience and optimize the data storage costs. We can convert the log data into numerical data points when requested.

      How has it helped my organization?

      The Federated search helps retrieve data in a better way.

      Splunk Cloud Platform simplifies monitoring across multiple cloud environments, providing real-time insights into operational flow. It also streamlines data conversion, reducing the data-driven process for the company.

      Splunk Cloud Platform's machine learning and AI capabilities simplify data management and provide clear visibility into multiple environments.

      The AI makes it easy to integrate with other systems and applications in our environment.

      The Splunk Cloud Platform reporting provides good insight.

      Splunk Cloud Platform significantly boosted our performance and cost-effectively optimized data sets, delivering immediate benefits.

      Thanks to the Splunk Cloud Platform we can make decisions within the organization much faster.

      Splunk Cloud Platform empowers our organization to access data efficiently, ensuring compliance with privacy and regulations through actionable insights.

      Splunk Cloud Platform strengthens our security, particularly in handling complex processes.

      What is most valuable?

      The data management and instant search features are the most valuable ones for us, as they allow us to instantly retrieve information needed for reports and security compliance.

      What needs improvement?

      Splunk should increase the frequency of new feature releases, particularly those related to real-time operational flow monitoring and analytics reporting. It has been over a year since any significant updates were added to the Splunk Cloud Platform.

      For how long have I used the solution?

      I have been using the Splunk Cloud Platform for one year.

      What do I think about the stability of the solution?

      Splunk Cloud Platform is stable.

      What do I think about the scalability of the solution?

      Splunk Cloud Platform is scalable.

      Splunk Cloud Platform's resilience is good.

      How was the initial setup?

      The initial deployment was straightforward. The deployment took around four hours and required two people.

      Which other solutions did I evaluate?

      We evaluated Victoria Experience but it was not suitable for our environment.

      What other advice do I have?

      I would rate Splunk Cloud Platform an eight out of ten.

      We have around 150 users.

      No maintenance is required from our end.

      I recommend Splunk Cloud Platform. It helps monitor all the respective functions.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Chetankumar Savalagimath - PeerSpot reviewer
      Delivery Manager at a tech services company with 1,001-5,000 employees
      Reseller
      Top 5Leaderboard
      Sep 11, 2023
      A stable solution that can be used for security log monitoring and compliance
      Pros and Cons
      • "The most valuable feature of Splunk Cloud Platform is its flexibility and readiness because it's already prebuilt, and everything is click-to-go."
      • "Splunk Cloud Platform should improve its integrations and consider multiple integrations or direct integration with other platforms like Microsoft Azure, Google Cloud, or AWS."

      What is our primary use case?

      The primary use cases of Splunk Cloud Platform are security log monitoring and compliance.

      What is most valuable?

      The most valuable feature of Splunk Cloud Platform is its flexibility and readiness because it's already prebuilt, and everything is click-to-go. Splunk has multiple features, but the cloud feature comes with that. It is built for a smaller organization, but that's how organizations grow. The solution is good for a new budding organizational group.

      What needs improvement?

      Splunk Cloud Platform should improve its integrations and consider multiple integrations or direct integration with other platforms like Microsoft Azure, Google Cloud, or AWS.

      I would like to see more integrations because integration is related to bringing in more data. More integrations would increase the visibility and customer's point of scope. Customers are initially tied to one platform and stick to it because of its feasibility. Integration becomes a major challenge when they want to bring in different solutions.

      Once they have different integrations from Splunk, they need not worry about security, things to monitor, or what compliance they must meet. Everything will be physical, and integration will bring in a lot of things.

      For how long have I used the solution?

      I have been working with Splunk Cloud Platform for one and a half years.

      What do I think about the stability of the solution?

      Splunk Cloud Platform is a stable solution.

      How are customer service and support?

      Splunk Cloud Platform's technical support is good. The support's technical capabilities are always great because everyone who is capable joins in and contributes. However, at a high level, we understand there is always a gap in automation. We have process automation that can be resolved or detected by customers.

      The flaws in our cloud can be fixed. We can send an integration update to the customer and tell them that you must fix this so everything works fine. For a download-compatible system, you can update an older heavy forwarder version to a newer version to grasp the maximum out of it.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I have worked with a lot of other products, but not as a cloud solution. I have designed cloud solutions for other products like what Splunk currently has. I have worked with IBM, which has its own cloud platform, cloud monitoring solutions, and security solutions. Similarly, we have other market solutions that will act as a security solution, but they are in different behaviors. We have designed one for other customers, which monitors other cloud and hybrid solutions.

      Splunk is currently at the top rating because I haven't explored other ones. I started exploring Microsoft Sentinel, which is a good competition for the Splunk Cloud Platform, and it's a healthy competition. I would like to see a very light-flavored source solution integrated with the Splunk Cloud. Once people start tasting source solutions, they will surely explore them more because that's how hunger is created. Other solutions already have the source solution in them. For example, Sentinel has its own source solution, which they give as an integrated part.

      How was the initial setup?

      Splunk Cloud Platform’s initial setup was quite easy.

      What about the implementation team?

      The Splunk team was involved in the solution's deployment.

      What's my experience with pricing, setup cost, and licensing?

      Splunk Cloud Platform's pricing is a little on the higher end. When smaller organizations start their journey of onboarding log sources or security solutions, they think Splunk is quite worth it. But when they start growing, they feel it's quite eating up their budget on security. So, it is fine for smaller organizations. It all depends on how the discounts are provided.

      What other advice do I have?

      Splunk Cloud Platform is used in our customer's company. The solution is deployed on the Spunk Cloud in our organization.

      Splunk Cloud Platform is a very good product in the market, and you can use it wisely. Compared to other products for the cloud solution, you can use Splunk Cloud Platform for a wide range of tools. Splunk Cloud Platform is the best product to onboard for a new startup or a working good industry with a very small number of people. You don't have to sit in an office and work. You can work it from anywhere and integrate the log sources. That's how easy it is.

      The cloud is not for a bigger organization. The one which is sitting in the environment can be used. For example, if you have one terabyte of ingestion per day, that is not what we expect a bigger organization to ingest on a cloud. It would become quite expensive to store, manage, and process.

      It is good for smaller organizations because they have around 25, 30, or 100 GB of ingestion per day. If you want to grow bigger and bigger, you can use a hybrid model. If that model is available, that would be great for bigger organizations. For example, the cloud is integrated into the cloud, and on-premise is integrated into data centers. That should work fine.

      Splunk does the solution's maintenance. From our side, the local integration material has to be maintained as per the cloud instance. It all depends on the customer. If the customer is fully on the cloud, it should not be a problem. We still have to upgrade heavy forwarders, universal forwarders, and deployment servers. However, the rest is taken care of by Splunk itself.

      Our customers monitor multiple cloud environments, which are distinguished in their environment. It is integrated in a different format and not directly integrated. Monitoring multiple cloud environments using the Splunk Cloud Platform’s dashboards is quite easy and reliable.

      It's a standard thing. I don't know about other comparative tools, but the first time I used Splunk Cloud Platform, it was quite good enough and can be used for the current organization.

      I rate Splunk Cloud Platform's integration with other systems and applications in our environment a seven to eight. This is an average rating where you can see that the growth still has to be achieved. Splunk Cloud Platform should work on its integration with third-party products.

      Splunk Cloud Platform has different types of formats, and those are enough. The rest of the reporting, like the presentation, should be done by itself. No one gives those. The reporting that Splunk Cloud Platform currently provides is enough.

      It depends on the industry, but for financial or banking industries, Splunk Cloud Platform plays a major role in decision-making. If I want to rate it, you have to consider ten out of ten as Splunk or any other tool before they make any decision. If they have Splunk already, they should consider Splunk as a major partner to integrate and bring in more services apart from bringing any other solutions. That will create a multiple-glass observation, which will not be an easy decision. If one of our customers has Splunk, they must consider it a priority before bringing in any other solution.

      Splunk Cloud Platform helps our organization access data for compliance and privacy regulations. Right now, Splunk is so feasible that it can integrate with any tool, anytime, and in any data format. So, it should not be a problem. Anyone brings in data in any format, Splunk Cloud Platform will surely meet it. The only thing is they need a good engineer to design it properly so that it brings in data properly.

      An organization that does not have a security posture review is considered a zero, not a negative. We don't know when it becomes negative. The day they bring Splunk into the environment, it will obviously increase their visibility. Every time the security posture increases, they get to know the flaws.

      Their observation of 24/7 monitoring, compliance, log monitoring, and forensics will come into the picture. They can enable everything in a single solution or product.

      Splunk Cloud Platform is a resilient model. SIEM tools can perform post-detection. SIEM is not an EDR tool because it doesn't automatically detect something. A SIEM tool is used for compliance and audit. It is helpful for future investigation because it can record logs and keep them aside.

      However, a SIEM tool does not have an automatic detection module. Although it has a prediction model, it does not have an auto-detection or blocking model. It cannot be a resilient tool, but it can be a vigilant tool.

      Overall, I rate Splunk Cloud Platform a nine out of ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer2239821 - PeerSpot reviewer
      Sr Manager at a financial services firm with 10,001+ employees
      Real User
      Aug 27, 2023
      Reduces troubleshooting time and improves customer experience
      Pros and Cons
      • "It has end-to-end visibility into our cloud-native environment, which is pretty important for us. About 80% of our infrastructure is on AWS."
      • "They can offer more self-service capability to their customers. Currently, most of the things happen behind the Splunk Cloud Platform. As a customer, I do not have an opportunity to see my platform. If they can offer more self-service to see the health of my endpoints and stack, it would be appreciated."

      What is our primary use case?

      We use it for security monitoring and application monitoring.

      How has it helped my organization?

      We monitor multiple cloud environments. We monitor AWS and Oracle Cloud. It is easy to get all the data into Splunk from our AWS and Oracle Cloud. The integration is comparatively easy when it comes to on-prem versus Splunk Cloud.

      It has end-to-end visibility into our cloud-native environment, which is pretty important for us. About 80% of our infrastructure is on AWS. It is pretty important for our digital resiliency to monitor our AWS and Oracle Cloud platforms end to end.

      It definitely reduces our mean time to resolve, but I am not sure exactly how much time it has reduced because as a Splunk Cloud customer, we provide our platform to our application teams. 

      What is most valuable?

      We have Splunk Enterprise Security and our regular Splunk Enterprise. We use Splunk Enterprise Security for monitoring all our security use cases and our regular Splunk Enterprise for application monitoring. We have our own custom digital apps that we monitor on the enterprise cloud, and all our enterprise security monitoring happens on the Splunk Enterprise Security app. There are so many custom applications that we currently support. 

      We do digital transaction monitoring, so when a customer sends some money to a different customer, we monitor the end-to-end transaction of that customer when it happens on the digital platform. It is pretty important for our L1 and L2 teams to monitor that end-to-end transaction. 

      With Splunk in place, we can identify the bottlenecks where transactions are getting held and immediately take necessary actions to release the transaction and reach the customer. That improves the transaction time frame. There is improvement in terms of how many analysts are monitoring how many transactions and how fast transactions are happening from end to end. It improves our performance and customer experience. It is also easy to monitor end to end transactions.

      What needs improvement?

      They can offer more self-service capability to their customers. Currently, most of the things happen behind the Splunk Cloud Platform. As a customer, I do not have an opportunity to see my platform. If they can offer more self-service to see the health of my endpoints and stack, it would be appreciated. 

      Their support also needs improvement. I have had issues with the support team. When I run into issues, it is always hard to get hold of them and get things done with the support team. Other than that, product-wise, it is very good.

      For how long have I used the solution?

      I have been using the Splunk Cloud Platform for more than four years.

      What do I think about the stability of the solution?

      Its stability is 99.5%, but I have had pretty bad incidents in the last couple of years. Last month, we had an outage for the whole day. Support-wise, I am not happy.

      What do I think about the scalability of the solution?

      In typical cloud infrastructure, you can add your EC2 on demand based on the load of your customers, but with the Splunk Cloud, that is not the case. They assign a fixed number of searches and indexes. They have named it as a cloud, but it is still an on-prem instance sitting in their cloud, so in terms of scalability, I do not see much advantage with Splunk Cloud because, at the end of the day, you get approval from your Splunk account team or a management team to add a new instance into your cluster. 

      How are customer service and support?

      The support that we get from Splunk is not always great. Whenever we have issues, we have to chase them to get the answers. When we have an incident, identifying the root cause of that incident with the Splunk Cloud support team is always a pain. The Splunk team should improve their customer support experience. I love the product, but the only issue is getting support. I would rate them a three out of ten.

      How would you rate customer service and support?

      Negative

      Which solution did I use previously and why did I switch?

      We had IBM QRadar, and we moved from IBM QRadar to Splunk Cloud. Cost-wise, Splunk is a premium solution. We pay more, but we get a better experience with Splunk Cloud Platform. It is easy to manage. There is a better user experience. When it comes to identifying issues, it is pretty easy with Splunk. Cost-wise, we have not saved much, but in terms of resiliency and digital experience, we get a lot from Splunk.

      We get a lot of capabilities with Splunk Cloud and Splunk Enterprise Security. We also do application monitoring, and we wanted to embed both solutions into one. That is the whole reason we got Splunk.

      We have a bunch of tools, not just Splunk, in our ecosystem. Splunk is one of our tools for monitoring purposes. We have other tools for alert management, global alert repository, etc. In our ecosystem, Splunk serves the main purpose of detecting and bringing the issues to our analysts to resolve them. Splunk plays a vital role.

      How was the initial setup?

      I was initially involved in the whole migration process. We used to have the Splunk on-prem instance, and only application teams were utilizing it. We bought the Splunk Cloud Platform, and we merged both the application and security into the Splunk Cloud Platform.

      Cloud deployment is pretty easy because you do not have to manage any of your infrastructure. They take care of that. 

      What was our ROI?

      We could see its time to value in roughly one year to sixteen months. We started the migration and moved to the cloud, and in a year to sixteen months, we could see a return on investment.

      The ROI is in terms of the mean time to resolve the issues. We could do all of our security monitoring and enterprise security. We integrated security monitoring with our SOAR platform. We have so many L1 and L2 teams using Splunk day in and day out to monitor the transactions. They definitely have more visibility and reduced mean time to resolve the issues. They can identify an issue pretty fast. 

      What's my experience with pricing, setup cost, and licensing?

      Currently, we have the ingest-based license. They are offering SVC-based licenses as well, but I am not a fan of SVC-based licensing. At the end of the day, I want to predict my budget and how much I am going to pay to the vendor so that I can plan my yearly budget.

      I would always suggest going with the ingest-based license because you can control how much you want to ingest. It feels like you will be paying less when you switch to SVC-based licensing, but this is not true because you cannot control your users and what kind of searches they want to run. If you go for that, you will need a whole lot of manual effort to control your users.

      Which other solutions did I evaluate?

      We evaluated Elasticsearch. We evaluated Exabeam. We evaluated one more solution. Among all the solutions in the market, Splunk is the best.

      The good thing with Splunk is that you can search your data across all the indexes pretty fast. The way the processing language works with Splunk is awesome. Most of my analysts can search the data as quickly as possible, whereas, with the other solution, there was always a lag while searching for data. With Elasticsearch, you have very limited capability to search across the whole platform. It is very easy with Splunk. The secret sauce of Splunk is the way they index the data. That is the main difference between Splunk and its competitors.

      What other advice do I have?

      I would rate the Splunk Cloud Platform a nine out of ten. The product is good. The only issue is the support.

      The primary benefit that I get from attending the Splunk Conference is to be able to see all the new features that Splunk is releasing and how to use them and implement them in my infrastructure, platform, or ecosystem. I also get to know how other organizations are using Splunk to solve their use cases. Another thing is that we have so many vendors utilizing Splunk as their base and building so many new products. I visited one of the booths, and I was very impressed with their booth. They are doing all the content validation, security validation, and simulation of attacks. They are using their tool, and they have integrated it with Splunk. They are bringing all the data into Splunk to showcase how to maintain the hygiene of the content. That impressed me a lot. When I attend Splunk conferences, I get to see how others are utilizing Splunk as their base and building new tools out of that. It gives me some ideas of how to implement it in our organization. Of course, we cannot implement everything, but at least we can see the best fit for our platform.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Splunk Cloud Platform Report and get advice and tips from experienced pros sharing their opinions.
      Updated: February 2026
      Buyer's Guide
      Download our free Splunk Cloud Platform Report and get advice and tips from experienced pros sharing their opinions.