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Terry Cheung - PeerSpot reviewer
Managing Director at a tech vendor with 1-10 employees
Real User
Apr 30, 2022
Quick to deploy, cost-effective, and reliable
Pros and Cons
  • "The solution is cost-effective and easy to manage."
  • "Support could be improved."

What is our primary use case?

We deploy the solution for our customers.

It is a next-generation firewall. It has all the security features and operates as a next-generation firewall for the company.

What is most valuable?

The solution is cost-effective and easy to manage.

It's a stable and reliable product.

The initial setup is straightforward and simple to manage.

What needs improvement?

I can't recall coming across any missing features. 

Support could be improved.

For how long have I used the solution?

We've been using the solution for two years now. 

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Sophos Firewall
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What do I think about the stability of the solution?

The product is stable. the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I'm not sure about the scalability. I've never tried to scale.

However, it's my understanding that you need to replace the firewall if you need to expand.

We have more than ten people on the product.

How are customer service and support?

The Sophos support is bad. It needs to be improved. they are not helpful or responsive enough. The system for support is not that good. Sometimes they are not able to resolve the issue. 

How was the initial setup?

It offers a pretty simple and straightforward setup. It's not hard to manage the process.

The deployment is quick. If you have the skills, the firewall may only take a few minutes to set up.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty reasonable. It's relatively cost-effective. 

There is a licensing fee the customer has to pay. The license is yearly. We have what I believe is a two-year agreement.

What other advice do I have?

I'd rate the solution nine out of ten.

The product is cost-effective and if you're not looking for high speed it's quite good.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Terry Cheung - PeerSpot reviewer
Managing Director at a tech vendor with 1-10 employees
Real User
Feb 4, 2022
Reliable, simple installation, and scalable
Pros and Cons
  • "The scalability of Sophos XG is good."
  • "Sophos XG could improve Data Loss Prevention(DLP)."

What is our primary use case?

Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud.

What needs improvement?

Sophos XG could improve Data Loss Prevention(DLP).

For how long have I used the solution?

I have been using Sophos XG for approximately two years.

What do I think about the stability of the solution?

Sophos XG is a stable solution.

What do I think about the scalability of the solution?

The scalability of Sophos XG is good.

We have approximately 20 users using the solution.

How are customer service and support?

The support is a bit behind compared to other vendors.

How was the initial setup?

The installation is straightforward and only took one and a half hours.

What about the implementation team?

We have one or two people for the deployment and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

My customers pay a license for one or three years to use Sophos XG.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Sophos Firewall
December 2025
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,511 professionals have used our research since 2012.
reviewer1739214 - PeerSpot reviewer
Network engineer at a manufacturing company with 201-500 employees
Real User
Jan 6, 2022
All the features are contained within a single bundle and the solution comes with easy installation and a user-friendly GUI
Pros and Cons
  • "The solution comes with a common bundle which comprises all the feature."
  • "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."

What is our primary use case?

We use the solution for incoming and outgoing computer traffic. It has advanced Samsung features, which means it adds IPS to each of the packets. It creates different zones and manages of each of them individually. It can also be managed from the central cloud solution, known as the super central. It works with most devices. 

The server comes with web server protection and and provides application, email and avenue protection, meaning the solution boasts many features. 

What is most valuable?

The solution is really cool and has a very user friendly GUI. 

It comes with a common bundle which comprises all the feature. There is no need to get one edition, just the license. With Cisco, I must get different bonds and types, but Sophos XG has all the bundles in a single box. 

What needs improvement?

While it is possible to configure between two of the solution's devices in the same model, the high available usually fails. We are talking about when there are two devices running concurrently. When it comes to the traffic, there is a distribution of load balancing and the upworking. This is what is meant by high availability. 

For how long have I used the solution?

I have been using Sophos XG for three years.

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

For sure, the solution is scalable. 

Which solution did I use previously and why did I switch?

We did not use a different solution prior to Sophos XG. 

How was the initial setup?

The installation is extremely straightforward. 

Deployment takes one hour, tops. 

What about the implementation team?

Installation can be done on one's own. 

The same holds true of deployment. 

What's my experience with pricing, setup cost, and licensing?

There is no need to get one edition, just the licensing, as we are talking about a common bundle which encompasses all the features. 

Which other solutions did I evaluate?

Unlike Cisco, which requires the purchase of different bonds and types, Sophos provides all of the bundles in a single box. 

What other advice do I have?

I would recommend the solution to others. 

I rate Sophos XG as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director at a tech services company with 11-50 employees
Reseller
Jan 5, 2022
Nice interfaces and good configuration
Pros and Cons
  • "The most valuable features are its nice interfaces and configuration. The endpoint is also very good."
  • "Areas for improvement would be the access points and the on-premise version, which is very bad."

What is most valuable?

The most valuable features are its nice interfaces and configuration. The endpoint is also very good.

What needs improvement?

Areas for improvement would be the access points and the on-premise version, which is very bad.

For how long have I used the solution?

I've been using this solution for two years.

How are customer service and support?

The technical support is very, very bad.

What other advice do I have?

Sophos is about three or four years behind FortiGate. I would score this solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vimesh Avlani - PeerSpot reviewer
Managing Director at a tech services company with 11-50 employees
Reseller
Top 5
Dec 2, 2021
Provides excellent firewall endpoint and email encryption
Pros and Cons
  • "The solution offers a good firewall endpoint and email encryption."
  • "SD-WAN needs to be improved because it often fails at the network security level."

What is our primary use case?

We are resellers of Sophos XG and I'm the company's managing director. 

What is most valuable?

I like the firewall endpoint and email encryption that Sophos XG provides.

What needs improvement?

As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The stability of this product is good, we've never had any complaints from our customers. 

What do I think about the scalability of the solution?

The scalability is fine. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs for this product are reasonable. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1167909 - PeerSpot reviewer
Owner at a tech services company with 11-50 employees
Real User
Oct 18, 2021
Reasonably priced, stable, easy to setup and has good technical support
Pros and Cons
  • "The most valuable feature of this solution is flexibility."
  • "Scalability could be improved. It could be better."

What is our primary use case?

Sophos XG is used as our firewall.

We are an MSP, and we have a variety of clients with varying needs. It is a solution that is tailored to each of our clients and their specific requirements.

What is most valuable?

The most valuable feature of this solution is flexibility.

What needs improvement?

Scalability could be improved. It could be better.

For how long have I used the solution?

I have been working with Sophos XG for approximately six years.

What do I think about the stability of the solution?

Sophos XG is a stable solution.

What do I think about the scalability of the solution?

It is scalable in the majority of cases. We've had a couple of problems.

Our main application is for medium-sized companies.

Which solution did I use previously and why did I switch?

We are also using FortiGate.

How was the initial setup?

The initial setup is easy, it's straightforward.

What was our ROI?

The technical support is good. We have no problems with technical support.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable but it would be great if it was reduced to half the price.

What other advice do I have?

I would recommend this solution. They all have different strengths and weaknesses, it all depends on the environment.

I would rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Senior Network Security Engineer at a tech services company with 51-200 employees
Reseller
Top 20
Aug 18, 2021
A good price for a manageable solution, but we have encountered bugs
Pros and Cons
  • "A valuable feature involves the solution's manageability."
  • "Even though things work on the back end, we have encountered bugs in the solution."

What is our primary use case?

The solution acts as a filter. 

What is most valuable?

A valuable feature involves the solution's manageability. 

What needs improvement?

Even though things work on the back end, we have encountered bugs in the solution. 

User interface and integration can stand improvement.

For how long have I used the solution?

I have been working with Sophos XG for two or three years. 

What do I think about the stability of the solution?

Owing to the fast and adequate response time we get, we do not have complaints about the stability. 

What do I think about the scalability of the solution?

Scalability is not an issue for us, as we are getting the requisite support, with fast response time. 

What's my experience with pricing, setup cost, and licensing?

The price is good for the moment. 

What other advice do I have?

We are a provider of services to our customers.

I would recommend this product to others. 

I rate Sophos XG as a seven out of ten, owing to the bugs we have come across. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
IT Technician at a mining and metals company with 51-200 employees
Real User
Aug 13, 2021
Useful dashboards, good graphical interface, and scalable
Pros and Cons
  • "The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network."
  • "There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades."

What is our primary use case?

I am using Sophos XG for network security.

What is most valuable?

The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network.

What needs improvement?

There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

There needs to be more tutorials and documentation. I have not done a lot of configuration because I need more training.

Which solution did I use previously and why did I switch?

We were previously using Cyberoam.

How was the initial setup?

The initial setup was not difficult to complete. I have not been trained as a Sophos administrator and it would have been easier if I had training. 

What other advice do I have?

I recommend this solution to others.

I rate Sophos XG a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: December 2025
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