IT Central Station is now PeerSpot: Here's why

ServiceNow CMDB Valuable Features

Principal Consultant at a tech services company with 10,001+ employees

Service Mapping is very useful. We found the APM, which is also part of the configuration, to be helpful. The APM has been pretty phenomenal. 

Portfolio management is very useful for us. The Discovery aspect is great. 

The performance analytics and the health dashboard are amazing to work with. 

The CI Class Manager and its stuff around it; the IRE rules, the Integration/Reconciliation, the classes which are in there in the CI Class Manager are all pretty useful as well.

The data presidencies are pretty useful to me. The Reconciliation Engine appends to it. 

The CMDB Health results, which have been configured by ServiceNow are used out-of-the-box are great. It's pretty useful to us.

We also use a lot of service associations, which help us to do the top-down mapping and understanding of end-to-end aspects if you want to have a chronological view. 

Most importantly, I think I can see the CMDB of ServiceNow aligns very closely and very well with the CSDM model. 

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ServiceNow Developer / Analyst / Administrator

The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people.

You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution.

It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability.

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ITSM Consultant

I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI. We can directly map for the dependencies among your infrastructure, hardware, and software. If you do not have discovery tools, we can still populate the CMDB but for the administrator, it's very hard.

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Buyer's Guide
ServiceNow CMDB
June 2022
Learn what your peers think about ServiceNow CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,518 professionals have used our research since 2012.
Ian Hill - PeerSpot reviewer
Service Architect at IDH Consulting Limited

The Out of the Box (OOB) functionality where you can manage the hardware, asset and the whole stock management is very useful to me. 

As soon as you buy some assets by raising a PO, you can actually track it in the toolsuite. The asset is manage through the whole stock management life cycle. Then the asset becomes a live CI out on the network until it comes back into stock management as faulty or end-of-life. The returning assets it gets managed through stock management and either is re-cycled through repair and staging or follows the disposal route. 

The ServiceNow OOB toolsuite functionality allows you to manage the whole asset life cycle, which is really powerful.

The initial setup isn't too complicated.

The solution is extremely stable.

We've found the solution to be very scalable.

It replaces MS Excel spreadsheets as the tracking tool.

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Solution Sales Consultant at a tech services company with 51-200 employees

It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service.

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Tapan Kumar - PeerSpot reviewer
Solution consultant at smithen nephew

The way the CSDM model we have implemented works is great. They provide good structure and offer excellent services right out of the box, without the need to configure it. 

Our committed CMDB is now growing. Earlier we had only the probes and sensors.

The product is growing a lot and adding in lots of great features. 

The initial setup is pretty straightforward. 

The reliability is excellent. 

The scalability has been excellent in the past.

Technical support has been quite helpful. 

The different tables are available in ServiceNow CMDB are quite good. We don't need to create many custom tables.

ServiceNow is providing the frame only. Whatever you want, you can put it into the frame.

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Massimo Boano - PeerSpot reviewer
Chief Operating Officer at Solve.It

As I work based on the IT governance framework, what I like best about ServiceNow CMDB is ITSM, so incident/service request management. I also like that it can be useful for project portfolio management.

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COO at a renewables & environment company with 1-10 employees

The centralization in general is great. You get one version of the truth when you have a CMDB because it's all centralized.

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Justin Conway - PeerSpot reviewer
Service Delivery Manager at Umicore

All of their features are valuable. I primarily use it for ticket tracking and seeing what the trends are. I go in there and make sure all the work is getting done. Checking and seeing what assets are showing up, what versions of software they have on them. That's kind of how I've been using it lately.

ServiceNow CMDB is also very user-friendly and they offer plenty of good training.

ServiceNow CMDB is extremely customizable.

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Gretchen Niehaus - PeerSpot reviewer
Manager-Server Support at First Bank

It integrates with so many different things.

ServiceNow CMDB assisted us in streamlining multiple processes.

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Tarun Arora - PeerSpot reviewer
Consultant at HCL Technologies.

There is a data mixer that's called Management and Commission and Discovery. What it does is it helps us auto-populate the information directly by pinging that particular CI and capturing that information. That's a very good feature. It makes it so that we don't have to go for manual updates every time.

There is a lot of documentation online regarding CMDB.

The solution is stable. 

The solution can scale to a certain extent. 

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JonathanBarmettler - PeerSpot reviewer
Senior Consultant | Technical Infrastructure Project Manager

ServiceNow was a platform that they wanted to sell as a development platform, but it didn't have a lot of traction there. So, they basically built a ticketing system because Remedy was a sad environment at the time and they built the next great Aon. ServiceNow is basically a go-to when it comes to Remedy and ticket management. The idea is that CMDB is to track all your assets, how you handle them, how you back them up, how you secure them, and which agents you have on them. To be able to do all that, keep it in the CMDB.

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Configuration Manager at a educational organization with 10,001+ employees

The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI.

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Principal Service Managment Consultant at a tech services company with 10,001+ employees

It has helped in tracking hardware and software and reducing overall costs.

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Sunil Satyanathan - PeerSpot reviewer
Technical solution leader at Kyndryl

It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one.

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ServiceNow ITSM/ITOM/SAM/CMDB Technical and Implementation Consultant at Doublelight Technology Limited

The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management.

Whenever there is an issue on statuses, you can quickly resolve it.

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Buyer's Guide
ServiceNow CMDB
June 2022
Learn what your peers think about ServiceNow CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,518 professionals have used our research since 2012.