We use the product to maintain the hardware inventory.
Has the ability to extract the details of organizational hardware and provide the latest setup updates
Pros and Cons
- "The product's most valuable feature is its ability to extract the details of organizational hardware and provide the latest setup updates."
- "The platform's stability needs improvement."
What is our primary use case?
How has it helped my organization?
ServiceNow CMDB helps us maintain hardware. We do not have to proceed manually.
What is most valuable?
The product's most valuable feature is its ability to extract the details of organizational hardware and provide the latest setup updates.
What needs improvement?
The platform's stability needs improvement. They could add a dashboard feature as well.
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ServiceNow CMDB
December 2025
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For how long have I used the solution?
We have been using ServiceNow CMDB for three years.
What do I think about the stability of the solution?
I rate the platform's stability a seven out of ten. It needs improvement.
What do I think about the scalability of the solution?
We have 20 ServiceNow CMDB in our organization. It has good scalability, and we plan to increase the usage.
How was the initial setup?
The initial setup has medium complexity. It can be deployed on the cloud and takes a week to complete.
What about the implementation team?
We implement the product in-house.
What other advice do I have?
I rate ServiceNow CMDB an eight out of ten. I recommend it to other users. I advise others to understand how the product works, different prerequisites for setup, existing network, and rules that need to be activated.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free ServiceNow CMDB Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free ServiceNow CMDB Report and get advice and tips from experienced pros
sharing their opinions.
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