What is our primary use case?
My main use case for Seemplicity is providing vulnerability data to customers via tools like Qualys. Seemplicity helps us run vulnerability data to customers by allowing us to filter all of the data from Qualys directly into the customer's ITSM platforms, enabling them to manage their remediations.
How has it helped my organization?
Seemplicity has positively impacted our organization by allowing us to provide a single viewpoint into vulnerability management and pen testing for our customers. That single viewpoint has changed things for our customers and team by allowing for better updates in terms of vulnerabilities and pen test results, enabling them to better organize how they resolve those challenges and issues.
Seemplicity has contributed to our organization's readiness for regulatory audits by being beneficial for our customers.
What is most valuable?
The best features Seemplicity offers are phenomenal aggregation that reduces the total count of vulnerabilities down by a huge amount, and SEMA, the AI, is very good as well. When it comes to aggregation reducing the total count of vulnerabilities, SEMA stands out to me for its ability to troubleshoot issues directly within the platform while allowing the AI to also query things internally, providing good and accurate responses without having to use guides or third-party solutions. Depending on how it's set up with the customer and their goals, you can reduce total counts from hundreds into under ten tickets that need to be raised very quickly.
Seemplicity has a great library of integrations. Seemplicity's AI capabilities tick all the boxes of what we need it to do in terms of governance and security. In terms of accuracy and reliability of output, I have mainly used Seemplicity for troubleshooting and querying if things are possible within the platform, and it has given good outputs that have worked, so I have no issues with it.
What needs improvement?
If I had to think of one thing that could be even better, it would be auto-remediation for vulnerabilities, specifically the ability to link into solutions that can handle the auto-remediation, translating Qualys's information to another tool that can then do the auto-remediation. The support is great, and I do not see any main reasons or main things for improvement off the top of my head.
For how long have I used the solution?
I have been using Seemplicity for two and a half years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
I have not seen any issues with the scalability of Seemplicity.
How are customer service and support?
The customer support has been phenomenal, with Alon getting responses as quickly as possible, solving issues, and getting on calls if we need them for priority issues. I rate the customer support a nine on a scale of one to ten.
Which solution did I use previously and why did I switch?
We did not previously use a different solution that handled what Seemplicity does.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that pricing and setup costs were not in my area. The setup itself was reasonably smooth. Licensing is also not my area, as I am more of the technical, hands-on person.
What about the implementation team?
Seemplicity is deployed in my organization via Seemplicity themselves, and we manage the platform configuration. I am not sure if it is public cloud, private cloud, hybrid cloud, or on-premises.
What was our ROI?
I have not seen a return on investment since financial figures are not my area. I am a technical person.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that pricing and setup costs were not in my area. The setup itself was reasonably smooth. Licensing is also not my area, as I am more of the technical, hands-on person.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Seemplicity. That was not in my area, as I was just given the tool to utilize.
What other advice do I have?
My advice to others looking into using Seemplicity is to be aware that you will get more information from support than from the documents themselves, and it can take a bit of time after feeding in data to show meaningful results. However, it does show meaningful results in the end. I rate Seemplicity a seven on a scale of one to ten.
Which deployment model are you using for this solution?
Seemplicity is deployed in my organization via Seemplicity themselves, and we manage the platform configuration. I am not sure if it is public cloud, private cloud, hybrid cloud, or on-premises.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.