Radware Alteon Reviews

We use it for balancing all of our services and our servers.

It saves us a lot of work in terms of management since it has tasks already defined automatically. That enables us to better administer our services. It is very dynamic and easy to administer.

Another benefit of using Alteon is the support that Radware, as a company, provides. They are very fast and that is key because the availability of our exposed services is always very important to us.

We realized these benefits immediately, with highly available servers without service interruptions. We have two servers, which, thanks to the virtual services that Alteon has, can be quickly balanced. Our services are always up. The time-to-value was almost immediate. The high availability of services helps avoid losses and any instability that might result in intermittent services.

We have high availability for both our servers and services, thanks to the virtual service that Alteon manages. We have two Alteon teams internally, so if one data center suddenly has a problem, the other data center still functions. That means we have an immediate solution. When one is not there, the other immediately takes control.

We go to the analytics, to the graphs and to the logs, where we can identify problems and failures. We have it configured to send us notifications and alerts when a service is slow or does not respond for some time. With the alerts and the logs, we are able to further verify the graph of the services and their states of health. That helps us a lot to quickly find out if we have a problem and find solutions. We can save 80 percent of the time it used to take to investigate a case because it makes it much easier and simpler for us to find an issue.

The most valuable aspect of Alteon is the availability it provides for our services. The availability of services is very important for any company, and especially for us since we are a port with many internet-facing services.

In addition, the solution is very dynamic and easy to manage.

Another excellent feature is the integrated application protection. It is an excellent product with many features that serve to protect our company. The services we provide are of vital importance, so their availability and protection with Alteon are truly important.

It is a fairly complete service and it is difficult for me to think of what can be improved. A feature that I would like to see included in the next version might be better analysis when working with crypt issues. Right now, it is very manual; you load it into Alteon and it runs. It would be interesting to see a more dynamic process.

I have been using Radware Alteon for about six years.

Alteon is very stable. The equipment has been working for six years. We have a refresh scheduled and we have the new equipment here, but we have not yet made the change. Our old equipment continues to work perfectly. The change is being made because of the company's policy: every five years, all the equipment must be renewed.

It's a very scalable solution. We always have plans to increase usage.

Their technical support is an excellent service. They answer very quickly and you always have their support. Anytime we suddenly have an issue that we don't understand, we go to them and they provide excellent service and technical support. Depending on the urgency of the case, they call or write to you. We do not have any complaints.

Positive

This is our first load-balancing platform.

The deployment is private. We have the Alteon equipment onsite in two physical data centers.

The complexity of the deployment depends on how many and what types of services there are, but it was simple because of the accompaniment and support we had from Radware. Radware itself came in and installed the service; they gave us tutorials too, so it was very simple.

You need to consider what your services are and what you are going to exhibit. It is important to have a work plan. We divided our implementation into three days. On the first day, equipment was installed, on the second day it was configured, and the third day was a day of monitoring.

Becoming familiar with Alteon was very easy. We did the training for a week, but we quickly became familiar with the platform. If you're thinking about Alteon but concerned about the learning curve, Alteon is very dynamic and easy to learn. In addition, Radware's team does not leave you alone. Their technical team is always there to support you on any questions you may have.

Soon we will renew our equipment; we have already bought and received it. And we will go through the same process again, installing, configuring, and monitoring on the third day. It is very fast.

There is no maintenance. The platform works pretty well on its own. It has reduced our maintenance overhead by just about 100 percent because we do not have maintenance related to Alteon.

The people from Radware were the ones who implemented it. On our side, there were two people handling the implementation, the administrator and an analyst.

On the financial side, my understanding is that there has been a return on investment. If we did not have Alteon for service availability, our services could be affected, and, in the end, that would create financial issues.

In the technical area, the return on investment is the availability of our services. It is very important that our availability is optimal for both our internal and external clients. That is the greatest return on investment.

We have a three-year contract with Radware. It is beneficial to have a longer-term contract because you can obtain more discounts. It seems to be a much cheaper alternative.

We use their Gel Elastic License (GEL). It allows us to integrate what we need. With this licensing model, we have a lower cost for using Alteon in our company. Radware does not force us to use everything but only what we really need for our operations. That's why it is quite good. We have saved about 15 percent using the Gel Elastic License, which is actually quite a lot.

We did not evaluate many products since the provider that advises us on cybersecurity issues was the one who recommended that we choose Radware. We saw the benefits and it was chosen. We did not do much comparison with other solutions because we felt very confident in our provider's reasoning. Our provider, E-Global, who suggested Radware to us, gave us complete confidence in Radware.

Don't think about it too much. It's an excellent solution and it's quite reliable.

The most important lesson I have learned by using Alteon is that, thanks to these certified solutions, we can have our services available and we are able to maintain our good name as a company and our reputation in the market.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Lo utilizamos para equilibrar todos nuestros servicios y servidores.

¿Cómo ha ayudado a mi organización?

Nos ahorra mucho trabajo en cuanto a gestión ya que tiene tareas ya definidas de forma automática. Eso nos permite administrar mejor nuestros servicios. Es muy dinámico y fácil de administrar.

Otro beneficio de utilizar Alteon es el soporte que brinda Radware, como empresa. Son muy rápidos y eso es clave porque la disponibilidad de nuestros servicios expuestos siempre es muy importante para nosotros.

Nos dimos cuenta de estos beneficios de inmediato, con servidores de alta disponibilidad sin interrupciones del servicio. Contamos con dos servidores, los cuales gracias a los servicios virtuales que tiene Alteon se pueden equilibrar rápidamente. Nuestros servicios siempre están en funcionamiento. El tiempo de obtención de valor fue casi inmediato. La alta disponibilidad de los servicios ayuda a evitar pérdidas y cualquier inestabilidad que pueda resultar en servicios intermitentes.

Gracias al servicio virtual que gestiona Alteon disponemos de alta disponibilidad tanto de nuestros servidores como de servicios. Tenemos dos equipos Alteon internamente, por lo que si un centro de datos repentinamente tiene un problema, el otro centro de datos aún funciona. Eso significa que tenemos una solución inmediata. Cuando uno no está, el otro inmediatamente toma el control.

Revisamos las analíticas, los gráficos y los logs, donde podemos identificar problemas y fallos. Lo tenemos configurado para que nos envíe notificaciones y alertas cuando un servicio va lento o no responde durante un tiempo. Con las alertas y los logs podemos verificar aún más la gráfica de los servicios y sus estados de salud. Eso nos ayuda mucho a saber rápidamente si tenemos un problema y encontrar soluciones. Podemos ahorrar el 80 por ciento del tiempo que solía tomar investigar un caso porque nos hace mucho más fácil y sencillo encontrar un problema.

¿Qué es lo más valioso?

El aspecto más valioso de Alteon es la disponibilidad que brinda para nuestros servicios. La disponibilidad de servicios es muy importante para cualquier empresa, y especialmente para nosotros ya que somos un puerto con muchos servicios hacia el Internet.

Además, la solución es muy dinámica y fácil de gestionar.

Otra característica excelente es la protección de aplicaciones integrada. Es un producto excelente con muchas características que sirven para proteger nuestra empresa. Los servicios que brindamos son de vital importancia, por lo que su disponibilidad y protección con Alteon es verdaderamente importante.

¿Qué necesita mejorar?

Es un servicio bastante completo y me cuesta pensar en qué se puede mejorar. Una característica que me gustaría que se incluyera en la próxima versión podría ser un mejor análisis al trabajar con problemas de crypt. Ahora mismo es muy manual; lo cargas en Alteon y se ejecuta. Sería interesante ver un proceso más dinámico.

¿Durante cuánto tiempo he usado la solución?

He estado usando Radware Alteon durante unos seis años.

¿Qué pienso sobre la estabilidad de la solución?

Alteon es muy estable. El equipo ha estado funcionando durante seis años. Tenemos una actualización programada y tenemos el nuevo equipo aquí, pero aún no hemos realizado el cambio. Nuestro antiguo equipo sigue funcionando perfectamente. El cambio se debe a la política de la empresa: cada cinco años se deben renovar todos los equipos.

¿Qué pienso sobre la escalabilidad de la solución?

Es una solución muy escalable. Siempre tenemos planes para aumentar el uso.

¿Cómo es el servicio y soporte al cliente?

El soporte técnico es un excelente servicio. Responden muy rápido y siempre cuentas con su apoyo. Cada vez que de repente tenemos un problema que no entendemos, acudimos a ellos y nos brindan un excelente servicio y soporte técnico. Dependiendo de la urgencia del caso, te llaman o te escriben. No tenemos ninguna queja.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución utilicé anteriormente y por qué cambié?

Esta es nuestra primera plataforma de balanceo.

¿Cómo fue la configuración inicial?

El despliegue es privado. Contamos con Alteon en dos centros de datos físicos.

La complejidad del despliegue depende de cuántos y qué tipos de servicios hay, pero fue sencillo gracias al acompañamiento y soporte que tuvimos por parte de Radware. El propio Radware vino e instaló el servicio; También nos dieron tutoriales, así que fue muy sencillo.

Debes considerar cuáles son tus servicios y qué vas a exhibir. Es importante tener un plan de trabajo. Dividimos nuestra implementación en tres días. El primer día se instaló el equipo, el segundo día se configuró y el tercer día fue un día de monitoreo.

Familiarizarse con Alteon fue muy fácil. Hicimos la formación durante una semana, pero rápidamente nos familiarizamos con la plataforma. Si estás pensando en Alteon pero te preocupa la curva de aprendizaje, Alteon es muy dinámico y fácil de aprender. Además, el equipo de Radware no te deja solo. Su equipo técnico está siempre ahí para apoyarte en cualquier duda que puedas tener.

Pronto renovaremos nuestro equipo; ya lo hemos comprado y recibido. Y volveremos a realizar el mismo proceso, instalación, configuración y monitorear al tercer día. Es muy rápido.

No hay mantenimiento. La plataforma funciona bastante bien por sí sola. Ha reducido nuestros gastos generales de mantenimiento en aproximadamente un 100 por ciento porque no tenemos mantenimientos relacionados con Alteon.

¿Y el equipo de implementación?

La gente de Radware fueron quienes lo implementaron. Por nuestra parte, había dos personas a cargo de la implementación, el administrador y un analista.

¿Cuál fue nuestro retorno de la inversión?

En el aspecto financiero, tengo entendido que ha habido un retorno de la inversión. Si no tuviéramos a Alteon para la disponibilidad del servicio, nuestros servicios podrían verse afectados y al final, eso crearía problemas financieros.

En el área técnica, el retorno de la inversión es la disponibilidad de nuestros servicios. Es muy importante que nuestra disponibilidad sea óptima tanto para nuestros clientes internos como externos. Ese es el mayor retorno de la inversión.

¿Cuál es mi experiencia con los precios, el costo de instalación y las licencias?

Tenemos un contrato de tres años con Radware. Es beneficioso tener un contrato de mayor duración porque puedes obtener más descuentos. Parece ser una alternativa mucho más económica.

Usamos la licencia Gel Elastic (GEL). Nos permite integrar lo que necesitamos. Con este modelo de licencia, tenemos un menor costo por usar Alteon en nuestra empresa. Radware no nos obliga a utilizar todo sino sólo lo que realmente necesitamos para nuestras operaciones. Por eso es bastante bueno. Hemos ahorrado alrededor del 15 por ciento con la licencia Gel Elastic, que en realidad es bastante.

¿Qué otras soluciones evalué?

No evaluamos muchos productos ya que el proveedor que nos asesora en temas de ciberseguridad fue quien nos recomendó elegir Radware. Vimos los beneficios y fue elegido. No hicimos muchas comparaciones con otras soluciones porque confiábamos mucho en el razonamiento de nuestro proveedor. Nuestro proveedor, E-Global, que nos sugirió Radware, nos dio total confianza en Radware.

¿Qué otro consejo tengo?

No lo pienses demasiado. Es una solución excelente y bastante confiable.

La lección más importante que he aprendido al utilizar Alteon es que, gracias a estas soluciones certificadas, podemos tener nuestros servicios disponibles y podemos mantener un buen nombre como empresa y nuestra reputación en el mercado.

We use Alteon as a web application firewall and also for load balancing. It has an integrated firewall inside of Alteon that we use for our public-facing web servers. The Alteon hardware is deployed at one location, but we use virtualized appliances in our DR environment. The company has around 5,000 employees and about 150,000 customers. We have about $7 billion in revenue annually. 

They have different lines of the same series. I believe we're on 6024, so ours is an older line. We can't get some of the features because it doesn't have the hardware to support them. However, the code is seamless across the platforms. The D Line is the new one.

When our companies separated, we converted an F5 config to Radware, which is much easier to operate overall. The upgrades were smooth with F5, but Alteon works better for our small team. Operationally, the care and feeding process is more straightforward, and it's easier to learn how to use the load balancer side of the tool. The AppWall portion is a little more complicated, but the load balancer is effortless to learn. 

With Alteon, the load-balancing options are practically unlimited. We haven't had any issues with offloading, decryption, putting in cookies, or any other load-balancing features. We can check URLs, etc., on the backend for load balancing instead of running a TCP check. We're also doing some certificate stuff on there. Alteon covers all of the standard load-balancing techniques, and we employ most of them daily. 

I've used the application performance monitoring features 100,000 times to get backup captures out of it because it's offloading some traffic. It helped several times because I can take a packet capture out of it and analyze it myself. I don't know if the load balancer did anything for me besides allowing me to take those static captures, but it helped in those aspects.

The integrated application protection could be better. It works well overall, but the reporting isn't great, and the GUI is somewhat quirky. We had to have Java at first, but now we don't need to have it anymore. It's still a little clunky. I also wish the updates went a little easier. When you upload a new code to it, there are some optional boxes that you need to uncheck. You'll waste an hour doing it, but it does nothing.  

We took a training class because only those who work for Radware know how to do this out of the gate. It's fine once we got the hang of it. There are lots of options, and every technology has its learning curve. 

We don't integrate anything with it because most applications don't integrate with Radware. If it were F5, we could integrate it. We can integrate F5 with practically anything that integrates with a load balancer, but that's not the case with Alteon. 

If you get the D Line, you can use some of the more advanced reporting features that come standard. The reporting on our current version is atrocious. It doesn't have anything unless you buy the license. It has a lot of data, but the reporting could be a little.

We have been using Alteon for seven or eight years. My company was one of the first in North America to adopt the platform. 

Alteon is tremendously stable. We've had issues with the code, but none of it affects the data plane or anything operationally. When we've had failures, Alteon failed over seamlessly. 

Adding some SSL licensing and upgrading the RAM was fast and easy. I don't see why it wouldn't scale. I haven't scaled it, but I don't think it would be difficult. 

I rate Radware support a nine out of ten. Our salespeople were excellent, and their engineering team is highly responsive. Sometimes, we need to press for the right classification when we're raising a ticket, but I don't have any complaints. 

Positive

We started on Radware, but we used F5 previously. We switched to Alteon primarily because our team didn't like the amount of care, and feeding F5 required to get it to where it needed to be. F5's upgrade process was challenging. We never had that problem with Alteon. 

Alteon is a hardware-based platform. We have two Alteon 6024s that run in active-active or active-passive modes. Each VX runs seven virtualized load balancers. The deployment process was terrific. Radware's sales engineers took our F5 code and converted everything for us. We built it, installed it, and turned it on. 

We had to go back and double-check a few minor things like sessions, retention, etc. Overall, it was a seamless transition from one platform to another. Getting the team trained on the AppWall feature took a few months. Our documentation is excellent, and the support team is great. We learned it quickly.

I deployed Alteon with one other person from my company, but we also had Radware's support team assisting us. We didn't pay for the implementation. They helped us convert the code. Then we did it ourselves with their guidance. 

Alteon paid for itself quickly. We spent an entire week in the data center getting this product operational. The hardware lifecycle is 10 years, which is unheard of in IT today. The licenses for software and support are reasonable. Overall, I'd estimate we've seen a tenfold ROI. Some competitors in the space cost twice as much. It's a good investment for a mid-sized company with 3,000 to 5,000 employees. 

We started seeing benefits immediately with the built-in AppWall. You only have to pay for a license, which is super cheap. Having the built-in web application firewall made things effortless because the load balancer was catching a lot of our front-end traffic and moving in web servers. We looked at other products that cost 10 times as much when we were still growing. 

The return on investment was almost immediate. Everything else in the space was twice as much and required additional hardware. The stability, upgrades, and maintenance are all excellent. You don't need to learn to code, but you need to know a lot to use F5. 

Alteon's price is excellent compared to other solutions. F5 costs around twice as much. We still have about three years left before this hardware reaches the end of its life. We're migrating to the cloud, and phasing some of this out, but it's nice that they've given us a long window to keep their hardware in place.

We also looked at A10. It was not financially sound, so we removed them from the table. Alteon was a better fit for our business size. 

I rate Radware Alteon a nine out of ten. Give Radware a try. Don't just pick F5. The learning curve shouldn't be an issue. If you can use F5, you can work on a Radware device. Someone who used a similar platform can use Radware with ease. It's fairly intuitive, so it should be a super easy transition if you already know how to use this type of device.

We are using Radware Alteon in our data center as a link load balancer, service load balancer, and ADC.

In our data center, the biggest problem was handling the traffic. We have more than 9,000,000 consumers or electricity utility users. Handling the traffic was a little difficult, and the site was going down every one or two hours. We connected with multiple load-balancing companies such as RA Network, F5, Radware, etc. We found Radware Alteon to be the best because of three things. The first one was the product. The second one was the solution they provided, and the third one was the support team. The security features were also good, and we could use Pulse Secure for third-party SSL integration. The availability of the product was very quick. These were the main benefits of why we went for Radware Alteon 6420s.

Radware Alteon helped us to balance the links. Our data center is connected to almost 519 locations, and we have more than 9,000,000 users. Radware Alteon helped us to do the perfect load balancing so that the MPLS link and the ILL link that we are using in the data center get perfectly utilized, and there is no downtime. We have reduced the downtime for customers.

I like the ADC feature and the global certificate feature.

There are a few areas of improvement. It can be improved by combining the web application firewall (WAF) facility. 

The sandbox feature should be there. We have previously used an RA Network product for load balancing. They have a feature called Sandbox, but that feature is not there in Radware Alteon. This feature helps us to improve performance and security for application delivery.

Its GUI can be improved. Its GUI is a little old. 

We are based in India, but we get better support in other time zones. If Radware can establish a bigger support center in India so that we get support in Indian time, that would be helpful. In the international time zones, we get perfect support, but during the Indian time zone, we face a little bit of difficulty. There is a lot of waiting time. The turnaround time is also high during the Indian time zone, but during the international time zones, we get immediate support.

The scalability and reliability of the product are very good. Not much improvement is required there, but some security features can be improved.

We have been using Radware Alteon for the last four years.

Its stability is good, but it could be better.

There are add-on facilities for integrating with third-party SSL for security purposes. These facilities make this product scalable. Link load balancing, service load balancing, and the ADC part have scalability. If we do not have the physical nodes, we can get the virtual nodes, so this product is highly scalable.

I have taken the help of the experts and support multiple times. One instance was related to the upgrade to the Golden OS version, and one instance was related to the sanity check of the Radware configurations. I have also taken support for SAP link load balancing and implementation of third-party SSL. The support from them was great.

I would rate their support an eight out of ten. I have reduced two points because of the issue of support during Indian work hours. Their support during international times is very quick. Another issue is the email response time during Indian hours. It takes almost four hours. Radware is our hyperactive device, and in case it goes down, because of the delay in response, we might cross the SLA, but fortunately, it has never been down because we have the infrastructure in HA mode. We have one Radware, and there are active and passive nodes.

Positive

We were using F5 as a load balancer. We switched to Radware Alteon because it was very cost-effective. Another reason was its reliability and robustness. F5 was only doing the link load balancing, but with Radware Alteon, we got three features in the same product. We got ADC, link load balancing, and service link load balancing in a single package. The security feature for integrating a third-party SSL was also available. It helped us to implement all the demands of the customer for whom we implemented the data center.

In terms of the deployment model, it is a private data center, and the cloud provider is AWS.

Its deployment was straightforward. There was no complexity. We received multiple training sessions from the Radware team on configuration, taking backups, etc. We had also used the Alteon product previously for other engagements, so it was not a critical task. It was just a one-day or two-day learning process to get familiar with the environment. We already had the product knowledge.

We got an integrator called Robert Bosch. We had three people for deployment. You need only three people. One person is enough to do the mounting and hardware installation. You need one person who has good knowledge of application load balancing and how ADC works. You also need one person as a backup. These three people are enough to do the deployment of a single small site.

In terms of maintenance, it does not require much maintenance. It requires regular preventive maintenance such as OS upgradation or patch degradation, which we have done on our own. We have not faced any challenges compared to the other products that I have used in previous engagements, so in terms of maintenance, this device is good, and it has the ability to manage temperature and humidity. At the physical and configuration level, we have not found much difficulty in maintenance. The cooling system and the fan are perfectly placed. We have not had any hardware faults. It is a good product, and we are able to manage the product well.

Its pricing is very good. It is very competitive. Radware Alteon is the leader in the market. At a lesser price, we get a good product and also good support. Other vendors who provide load balancers charge separately for two items. You have the hardware cost, and you have the support cost, whereas, in the case of Radware, you get both in a single package.

We got a margin of up to 25% on the product. We got support almost free of cost. It was a very good deal with Radware. It was a win-win situation at both ends.

We did not evaluate other products. Radware Alteon was the first option given by the client. The client had specified Radware Alteon specifically because it had all three features. It was a bid requirement.

We found it valuable even before the purchase because of its specification or datasheet. When we compared the datasheet of Radware Alteon 6420s, it was a lot more attractive. It had more features than its competitors, so we realized its importance before the bid, but after using the device, we found it easier to implement as compared to other products.

I have already recommended it for multiple projects in our organization. I would advise selecting a proper model of Radware and also evaluating the specification. That is because if the specification is different and the model chosen is different, things would not work. That is the first point. The second point is that before purchasing the product, refer to the datasheet of the Alteaon product. I would also advise connecting with their presales team. During the purchase, we got connected with the Hyderabad office of Radware, and we got a lot of knowledge. 

In the PoC model, if we go for any Cisco product, we have the GNS3 tool or a web synthesizer. Similarly, if Radware can have a web synthesizer before buying the product that can be implemented in a virtual environment or in a testing environment, that will help us evaluate which product suits us the best. The second is the proper guidance from the SMEs. These two things will improve Radware sales and help with expansion.

We have used the out-of-the-box integration feature. We use OpenShift, but I have not worked with the automation script libraries for the orchestrator. With Radware Alteon, my role was to finalize the vendor and do the commissioning of the hardware. Most of the configuration part was done by another team from my company. My role was to select the product, get it connected to the Internet, and then do the setup of the network part. It was more of link load balancing.

I would rate Radware Alteon a nine out of ten.

Alteon is used in our environment for the application traffic from the customers. The traffic is coming from outside the network. It then comes to the firewall. From the firewall, it goes to the load balancer which sends the traffic to different application servers in a distributed environment.

There is no lack of connectivity. The traffic is going smoothly. The handshake is happening. SSL offloading is happening perfectly on the device, and it is going to the application server. The response is being sent to the customers within milliseconds. We have done a hardware refresh. Earlier, we were using the 6 GB memory box, and we are now using a 12 GB memory box with the same features.

The downtime is minimal. The product is robust, and there are no issues that we have faced. We are running N-1 releases or the latest releases. The support from Radware is fantastic.

The downtime is very little. We have not faced any issues. Because we are using it in a cluster environment, we have redundancy built in there, so we do not face any issues.

Alteon’s analytics have saved us time when troubleshooting. We understand the traffic coming from various customers and analyze it. It has saved about 15% to 20% of our time.

SSL offloading feature is one of the most important features. Traffic distribution is also done very well by Radware.

Radware should work on the vulnerabilities part. There are third-party security solutions that do the security vulnerability assessment (VA). The assessment part needs to be worked on and improved. There should be more solutions. If any issue comes up and if any vulnerability is reported, the Radware team should do an R&D on that and work on that. They should give the solution to the customer.

Everything else is perfect. We are not facing any issues with the product.

We have been using Alteon in our environment for almost seven to eight years. We have done a hardware refresh. Earlier, we were using the 5208 XL model, and now, we are using the 5208S model.

The stability of the box is a ten out of ten.

The solution is scalable. There is no problem. I would rate it a ten out of ten for scalability.

It is being used at multiple locations. About three to four people are working with Alteon, but for the application, we have a big team. Our customers are enterprises.

Their technical support from India is very good. However, when it is nighttime in India, it is a bit challenging because their support comes from outside India, most probably Israel. Sometimes, we face a challenge when the support is given by the team out of India. It takes time. Due to the language issues, it takes time for them to understand the issue, so the time to resolve the issue or work on an issue increases.

Positive

We were previously using the F5 load balancer, and then we switched to Alteon. Alteon is working fine for us, and we have not faced any issues with it.

We switched because of the features and pricing. Pricing plays the most important role in procurement. Alteon's pricing is competitive, and that is why we have moved on from F5 to Alteon. F5 is also not as flexible as Alteon.

It is an on-prem solution. Its deployment was straightforward. It was not complex.

We were able to migrate from old devices to new devices in minutes. We just copied the configuration from the old box and replicated it to the new box. It does not take much time. The releases and the patches that we deploy are also very efficient.

Replicating to a box took 20 to 30 minutes. Putting the operating system and replicating the configuration does not take more than 30 minutes.

It requires maintenance. When a new patch comes, we implement it. We plan a downtime and implement it. Even though we have a redundant node, we take downtime to be on the safer side. 

The solution has a minimum downtime, and the maintenance window is also short. It is not big.

We did not receive training from Radware on how to use Alteon. We are doing it by ourselves. It is an on-the-job kind of training.

Overall, two to three people were involved.

It is difficult to calculate the ROI because the Alteon load balancer is one part of the investment. There is the whole network and server infrastructure. We have not calculated the ROI, but it plays a very key role. The traffic is seamlessly distributed to the application servers. The application processes it and gives a response.

It is cost-efficient. That is why we have gone with Alteon. As a product, it is efficient and robust. We have not faced any issues with the device.

I would recommend Radware Alteon because it is a very smooth solution. Someone who wants to deploy an application load balancer in their environment can go for this box without any thoughts or concerns. The box is very scalable. It is a very smooth system. It handles the traffic very comfortably. You will not face any issues with the box.

Our application is an in-house application. It does not go over the Internet. We do not have any cloud connectivity. We also do not have out-of-the-box application integrations in our environment. Alteon is supporting the SNMPv3 standard for sending the SNMP trap to the outside box. That is the only integration we have done, and it is working fine. We have not integrated with OpenShift, Ansible, etc.

I would rate Radware Alteon a nine out of ten. There are only two areas of improvement. The vulnerability part needs improvement and the support given at night time from outside the country needs improvement. It takes longer to get an issue resolved with the support team located out of India.

We use Alteon for application load balancing, channel balancing, and high availability of applications through LDT in the cloud.

Radware has helped us to solve problems by providing optimal capacity.

It has also helped with the issue of migration to IPV6, thanks to its features and the way it is integrated into the network.

The most valuable feature of the solution is its stability. During the time that I have been using it, it has not undergone a service failure. In a large infrastructure like ours, there are always failures. But in our case, those failures are usually related to third parties and never due to Alteon Radware.

And with the integrated application protection, we have not suffered from attacks anymore.

Radware's visualization tool, Vision, also provides a lot of information in case of failures. It has helped us to understand very complex problems in one or two hours. It is very agile.

At the security level, it also contributes a lot. It has many security features and is very elastic and adaptable. If, for example, you have in-house security implemented, or you want to migrate it to the public or private cloud, it's very easy to change the licensing and integrate it.

I would like the solution to display and help visualize the reference map more easily. I would also like to better understand where queries come from and know which users are consulting the application, along with which app.

I would also like the next version of Alteon to include better traffic monitoring within the Vision feature.

I have been using Radware Alteon for about eight years.

So far, we have not had any network outages. The stability is quite good.

It is possible that we will increase the use of Radware in our company. It depends on what our clients require. Right now, we are implementing new channels so there is a high possibility that we will increase our use of the solution.

One of the benefits of using Radware is the support. If we have any doubt or a failure that we need to consult about with specialized support, the attention is immediate. They also answer in Spanish, which is the language we operate in. Sometimes, when support is in English, it is difficult for us to understand answers. Spanish language support obviously facilitates the resolution of problems. 

Overall, their support is very good and very agile. It is very specialized and efficient. They have helped us resolve issues very quickly.

Positive

Our deployment model is private cloud and we have Alteon set up in different locations. The initial deployment was simple. The migration was done without affecting our services and the implementation took about 15 days.

As we already had hardware services, we migrated the services to the backup, the main service was installed and, when it was established, the services were migrated and, thus, the backup was also migrated.

The monitoring team simply informs us of the health status of the equipment. If a change is reported in the firmware version, a change that affects us, we do an update. Otherwise, there is not much maintenance. Right now, we only have three people who work with Alteon.

We used Radware Professional Services. The deployment involved the Radware engineer and one person from our company's technical team.

We received training from Radware on how to use Alteon, but our team has been using Radware for eight years and we had previous experience. If someone is considering switching to Alteon but is concerned about the learning curve, Radware has a free training portal where it explains things very well. That could decrease the learning curve very quickly.

We see ROI in the reliability and in the support to which we can turn in case of failures.

Not only have we seen time to value from the solution, but I have seen information about events on Radware's social networks where they show how they protect environments in real-time attack situations. They talk about cyber attacks that hackers attempted in Ukraine. Radware is very immersed in that situation and that shows they are at a very high level. Ever since we implemented this protection solution, we have not seen the anomalies that occurred before.

From the moment we started to work with Radware, we understood that it is a high-level platform.

Right now we use a private cloud in data centers. An internet provider maintains our protection with an antivirus shield. We are evaluating the possibility of using Radware to protect public cloud services, such as AWS and Azure.

My advice is that it is necessary to add Radware's Vision solution for greater visibility into what is happening in the system. Also, increase the traffic lock, which is a feature that brings good visibility into all the traffic on the network.

With Radware, I have learned the importance of knowing the characteristics of your product very well and using them in the best possible way.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Usamos Alteon para balanceo de carga de aplicaciones, balanceo de canales y alta disponibilidad de aplicaciones a través de LDT en la nube.

¿Cómo ha ayudado a mi organización?

Radware nos ha ayudado a resolver problemas proporcionando una capacidad óptima.

También ha ayudado con el tema de la migración a IPV6, gracias a sus características y la forma en que está integrado en la red.

¿Qué es lo más valioso?

La característica más valiosa de la solución es su estabilidad. Durante el tiempo que llevo usándolo no ha sufrido ningún fallo de servicio. En una gran infraestructura como la nuestra, siempre hay fallas. Pero en nuestro caso, esos fallos suelen estar relacionados con terceros y nunca debido a Alteon Radware.

Y con la protección de aplicaciones integrada, ya no hemos sufrido ataques.

La herramienta de visualización de Radware, Vision, también brinda mucha información en caso de fallas. Nos ha ayudado a entender problemas muy complejos en una o dos horas. Es muy ágil.

A nivel de seguridad también aporta mucho. Tiene muchos elementos de seguridad y es muy elástico y adaptable. Si, por ejemplo, tiene implementada la seguridad interna o desea migrarla a la nube pública o privada, es muy fácil cambiar la licencia e integrarla.

¿Qué necesita mejorar?

Me gustaría que la solución mostrara y ayudara a visualizar el mapa de referencia más fácilmente. También me gustaría comprender mejor de dónde provienen las consultas y saber qué usuarios están consultando la aplicación, junto con qué aplicación.

También me gustaría que la próxima versión de Alteon incluyera un mejor control del tráfico dentro de la función Vision.

¿Por cuánto tiempo he usado la solución?

He estado usando Radware Alteon durante unos ocho años.

¿Qué pienso sobre la estabilidad de la solución?

Hasta el momento, no hemos tenido ningún corte de red. La estabilidad es bastante buena.

¿Qué opino de la escalabilidad de la solución?

Es posible que aumentemos el uso de Radware en nuestra empresa. Depende de lo que requieran nuestros clientes. En este momento, estamos implementando nuevos canales, por lo que existe una gran posibilidad de que aumentemos el uso de la solución.

¿Cómo son el servicio de atención al cliente y el soporte?

Uno de los beneficios de usar Radware es el soporte. Si tenemos alguna duda o falla que necesitemos consultar con soporte especializado, la atención es inmediata. También responden en español, que es el idioma en el que operamos. A veces, cuando el soporte es en inglés, nos cuesta entender las respuestas. El soporte en español obviamente facilita la resolución de problemas.

En general, su soporte es muy bueno y muy ágil. Es muy especializado y eficiente. Nos han ayudado a resolver problemas muy rápidamente.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Cómo fue la configuración inicial?

Nuestro modelo de implementación es una nube privada y tenemos instalado Alteon en diferentes ubicaciones. El despliegue inicial fue simple. La migración se realizó sin afectar nuestros servicios y la implementación tomó alrededor de 15 días.

Como ya teníamos servicios de hardware, migramos los servicios a la copia de seguridad, se instaló el servicio principal y cuando se estableció, se migraron los servicios y por lo tanto, también se migró la copia de seguridad.

El equipo de monitorización simplemente nos informa del estado de salud del equipo. Si se reporta un cambio en la versión del firmware, un cambio que nos afecta, hacemos una actualización. De lo contrario, no hay mucho mantenimiento. En este momento, solo tenemos tres personas que trabajan con Alteon.

¿Y el equipo de implementación?

Utilizamos los servicios profesionales de Radware. El despliegue involucró al ingeniero de Radware y a una persona del equipo técnico de nuestra empresa.

Recibimos capacitación de Radware sobre cómo usar Alteon, pero nuestro equipo ha estado usando Radware durante ocho años y teníamos experiencia previa. Si alguien está considerando cambiarse a Alteon pero está preocupado por la curva de aprendizaje, Radware tiene un portal de capacitación gratuito donde explica las cosas muy bien. Eso podría disminuir la curva de aprendizaje muy rápidamente.

¿Cuál fue nuestro Retorno de la Inversión?

Vemos el retorno de inversión en la confiabilidad y en el soporte al que podemos recurrir en caso de fallas.

No solo hemos visto el tiempo de valor de la solución, sino que hemos visto información sobre eventos en las redes sociales de Radware donde muestran cómo protegen otros entornos en situaciones de ataque en tiempo real. Hablan de los ciberataques que intentaron los piratas informáticos en Ucrania. Radware está muy inmerso en esa situación y eso demuestra que están a un nivel muy alto. Desde que implementamos esta solución de protección, no hemos visto las anomalías que ocurrían antes.

Desde el momento en que empezamos a trabajar con Radware, entendimos que es una plataforma de alto nivel.

¿Qué otro consejo tengo?

En este momento usamos una nube privada en los centros de datos. Un proveedor de internet mantiene nuestra protección con un escudo antivirus. Estamos evaluando la posibilidad de utilizar Radware para proteger los servicios de nube pública, como AWS y Azure.

Mi consejo es que es necesario agregar la solución Vision de Radware para una mayor visibilidad de lo que sucede en el sistema. Además, aumenten el bloqueo de tráfico, que es una característica que brinda una buena visibilidad de todo el tráfico en la red.

Con Radware he aprendido la importancia de conocer muy bien las características de tu producto y utilizarlas de la mejor manera posible.

We are a data center company, and we need load balancers at our end so that the load is balanced. These are network load balancers, and they are helping us to balance the overall traffic at our end. Because we are a data center company, we host a lot of customers. We host more than 800 customers in our data center, and that itself is a big use case. Earlier, we were using it only in one data center, but now, we are using it in two data centers, so we have two load balancers, one at each site, and we are about to configure global load balancing between both of them.

We are a data center company, and we used to see a lot of traffic management issues. Since the implementation of Alteon two and a half years ago, we have been able to load balance the entire traffic that is coming in. It gives our customers good performance. Customers are happy with the traffic management and the load balancing feature. The customers are more satisfied now than before it was implemented.

The integrated applicant protection is extremely good. Integration with third-party applications is easy in the case of Radware Alteon. This is a critical feature, and Radware has made it very simple.

We have also used the out-of-the-box integration feature, and we have also customized some integration with the help of our Radware partner. We have integrated with vRA/vRO. Ansible is going to be used along with my OpenStack in the new load balancer that we have attached.

The automation script libraries for each orchestrator are good. That is the reason the integration is simplified. If these automation scripts were complicated, integration would have been difficult, but because of these automation scripts, integration has become so easy, robust, and simple, and we are able to integrate third-party applications within a very short period of time.

The best part is that we are able to manage it easily. It is easy to manage and easy to integrate with third-party applications. It is also easy in terms of overall support. The installation itself was very easy. These are the most likable features about Radware load balancers.

Their support can be better. The Radware management is very proactive. We can connect to anybody in Radware Management in India. We can even connect with the MD of Radware India. However, their lower level staff should be more proactive towards the customers.

In terms of features, we have had issues with SSL in version 5208, and we asked them to improve it on the SSL front. They have improved the new one. Currently, we are using 6024. In this version, SSL integration and the integration layer are a lot more simplified and secure. This was missing in the earlier version, but in the new version, it is simplified and resolved. In the earlier version, firmware upgrades also used to take slightly more time, whereas, in the new version, there are no issues at all.

We have been using Radware Alteon for almost two and a half years.

It is stable. I would rate it a nine out of ten in terms of stability.

It is scalable. I would rate it a nine out of ten in terms of scalability.

I would rate their support an eight out of ten. It can be better.

Positive

We did not use anything before Alteon. We were without a load balancer when we started the operation. It was becoming very difficult to manage or load balance the traffic. Since we implemented it, life has become simple for us.

It is a hybrid model. In the first implementation, we did not face many issues. There were some traffic issues related to utilization, but they got resolved. We are now implementing the second one, and we are also going to implement global load balancing. Overall, things are much simpler now. They have improved its simplicity.

Its maintenance includes only firmware upgrades and nothing else. We do not see any maintenance issues.

We have a Radware partner. This partner is called RAH Infotech. They do the implementation along with our team. There were two people from the partner side and four of our team members. There were six people.

We did not receive training from Radware on how to use Alteon. It is also not required. It is very simple. We did not need any training. When our partner implemented it, we learned it along with that.

The return on investment is directly proportional to the improved satisfaction of the customer. Earlier, the customers were not satisfied, whereas now, customers are extremely satisfied because their traffic is balanced. They know that they are getting the best performance. The throughput is the best. When the customers are satisfied, the ROI of the system is already achieved.

We could see its value in two months from the date of purchase. It took almost three weeks to implement. After that, in two to three weeks, we started observing. We started seeing the value from eight weeks onwards.

It is the best in the industry. It was better than the competition, and that is what made us go ahead with them. In any product, we look for features and functionalities, product support, management connection, and pricing.

We looked at F5, Citrix, and Array solutions. We went for Alteon for four reasons. I have 30 years of experience, and at least for the last 15 years, a load balancer meant only Radware. We never heard about other products, so we were aware of Radware load balancers. This was the first reason. 

The second reason was the management connection. If you have a management connection at the topmost level, things become much easier, so the product is good, and the management connection is there. We have signed for the highest level of support from them.

Another important factor was the market buzzword. People believe that in the CISO platform category, Radware is among the best products in the market today.

The cost was another factor. We were able to get the best rate from them as compared to other competitors.

It is the best in the market. It is simple. It is not complex, and pricing is also very competitive, so you can go ahead with it.

Overall, I would rate Radware Alteon an eight out of ten. There is always room for improvement.

We use it as a source for the delivery of services and we have many applications. It is the core of our business in terms of supporting those applications.

It has improved our organization in terms of the availability of our critical systems by increasing the level of protection for those systems. We are a critical-infrastructure company, and the services have many internal clients that have experienced that improvement.

Our Alteon system is configured in high availability and it helps us have a very productive system. We have it on one device that is in contingency for when we want to apply changes. For example, we can do new parameterization that can be applied to the device that has Alteon in backup, do tests there, and almost automatically synchronize the changes with our main Alteon. In other words, we have a very versatile and high-availability solution.

In addition, the health status information, with its highly detailed reporting, has saved us time on troubleshooting. We have the precise information needed that helps us find different types of situations. It has saved us about 50 percent of our time when troubleshooting.

At the corporate level, it is a very effective tool and it’s very simple. It shows us reports on the state of health of the services that we have configured, in terms of load balancing.

It really seems to us that Alteon meets expectations. It is not a solution that needs a high level of expertise. Although certain functions can become complex, only a minimum level of knowledge is needed.

Recently, our team was talking about the things you can customize in Alteon and the level of programming that doing so demands. I would like to see more information on how to customize the programming and troubleshoot.

I am new to the company and have been using Radware Alteon for six months, but the tool has been in use for about five years.

It is completely stable.

In our company, it is implemented in multiple services, multiple applications, and multiple physical sites.  Alteon functions in high-availability mode, in separate data centers.

We always have plans to expand our use of it for new applications and services.

In the time I have been with this company we have had to open one customer service ticket. It was handled well and immediately. They serve you quickly.

Positive

I wasn't involved in the initial deployment, but I received virtual training from someone at Radware when I started working with this company. A month later, I did the basic Alteon certification. It took me about two months to understand the magnitude of the benefits we have from using the Alteon load balancers.

My colleagues who were here before Alteon told me that it took them five or six months before they received any formal training, and when they received the training, they became more familiar with and had a deeper understanding of the Alteon operating model.

If you are thinking of switching to Alteon but worry about the learning curve, Alteon's management is very simple and intuitive after you acquire a certain level of basic knowledge. The most complex part is the configuration, but that is usually done by the supplier, so I don't think that that would be part of the learning curve. Overall, the platform is easy to learn when it comes to managing it.

The solution doesn't require almost any maintenance on our side. It is not constantly in preventive maintenance, so it has reduced our maintenance overhead. There might be some version update scheduling, but there is not much to do.

I am not in the financial area where I can talk about the return on investment in numerical terms, but from a technological point of view, we believe that the investment made in Alteon can be justified. I believe that investment was recovered in the first year. Its service is so satisfactory that the new budgets are being pre-approved for Alteon's renewal. The fact that we continue to use it also says something about the benefits from our investment.

The price conforms to what the tool provides. It is not an inexpensive tool and not all companies can afford an ADC solution such as Alteon. However, it justifies its price with the options it offers. And there are no additional costs other than the standard rates, renewal, and maintenance.

Although I wasn't working for this company at the time, they told me that they evaluated F5. From what I understand, the differences were in the functionality and accessibility of Alteon’s assets. I don't know about the cost comparison and value, but after doing the proofs of concept, our company was happier with the functionality of Alteon.

If you are evaluating Alteon, it is because you are thinking about having an ADC for service delivery. It's a tool that is essential for increasing the availability and performance of critical systems and the delivery of critical tools. Alteon definitely balances performance between applications.

The greatest lesson I have learned from using it has been discovering that it is essential for the availability and performance that applications require. It is not only simply about looking at the disks; you also need to deliver load balancing and increase availability, and that is what tools such as Alteon deliver.

Alteon has met the expectations we had for it. In fact, we are already thinking of an update, a renewal for next year. It is a solution of critical importance for us. It is effective and complies with what we need when it comes to the protection and balancing of the systems.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Lo usamos como fuente para prestar servicios y tenemos muchas aplicaciones. Es el núcleo de nuestro negocio en términos de soporte para esas aplicaciones.

¿Cómo ha ayudado a mi organización?

Ha mejorado nuestra organización en términos de disponibilidad de nuestros sistemas críticos al aumentar el nivel de protección para esos sistemas. Somos una empresa de infraestructura crítica y los servicios tienen muchos clientes internos que han experimentado esa mejora.

Nuestro sistema Alteon está configurado en alta disponibilidad y nos ayuda a tener un sistema muy productivo. Lo tenemos en un dispositivo que está en contingencia para cuando queramos aplicar cambios. Por ejemplo, podemos hacer una nueva parametrización que se puede aplicar al dispositivo que tiene Alteon en la copia de seguridad, hacer pruebas allí y sincronizar los cambios casi automáticamente con nuestro Alteon principal. En otras palabras, tenemos una solución muy versátil y de alta disponibilidad.

Además, la información del estado de salud, con sus informes muy detallados, nos ha ahorrado tiempo en la resolución de problemas. Tenemos la información precisa necesaria que nos ayuda a encontrar diferentes tipos de situaciones. Nos ha ahorrado alrededor del 50 por ciento de nuestro tiempo en la resolución de problemas.

¿Qué es lo más valioso?

A nivel corporativo es una herramienta muy efectiva y muy sencilla. Nos muestra informes sobre el estado de salud de los servicios que tengamos configurados, en cuanto a balanceo de carga.

¿Qué necesita mejorar?

Realmente nos parece que Alteon cumple con las expectativas. No es una solución que requiera un alto nivel de experiencia. Aunque ciertas funciones pueden volverse complejas, solo se necesita un nivel mínimo de conocimiento.

Recientemente, nuestro equipo habló sobre las cosas que puede personalizar en Alteon y el nivel de programación que exige hacerlo. Me gustaría ver más información sobre cómo personalizar la programación y solucionar problemas.

¿Por cuánto tiempo he usado la solución?

Soy nuevo en la empresa y he estado usando Radware Alteon durante seis meses, pero la herramienta ha estado en uso durante unos cinco años.

¿Qué pienso sobre la estabilidad de la solución?

Es completamente estable.

¿Qué opino de la escalabilidad de la solución?

En nuestra empresa está implementado en múltiples servicios, múltiples aplicaciones y múltiples sitios físicos. Alteon funciona en modo de alta disponibilidad, en data centers separados.

Siempre tenemos planes para expandir nuestro uso de él para nuevas aplicaciones y servicios.

¿Cómo son el servicio de atención al cliente y el soporte?

En el tiempo que llevo con esta empresa hemos tenido que abrir un ticket de atención al cliente. Se manejó bien y de inmediato. Te atienden rápido.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Cómo fue la configuración inicial?

No participé en la implementación inicial, pero recibí capacitación virtual de alguien en Radware cuando comencé a trabajar con esta empresa. Un mes después, hice la certificación básica de Alteon. Me tomó cerca de dos meses comprender la magnitud de los beneficios que obtenemos al usar los balanceadores de carga de Alteon.

Mis colegas que estuvieron aquí antes de Alteon me dijeron que les tomó cinco o seis meses antes de recibir una capacitación formal, y cuando recibieron la capacitación, se familiarizaron más y tuvieron una comprensión más profunda del modelo operativo de Alteon.

Si estás pensando en cambiarte a Alteon pero te preocupa la curva de aprendizaje, la gestión de Alteon es muy sencilla e intuitiva una vez que adquieres un cierto nivel de conocimientos básicos. La parte más compleja es la configuración, pero eso generalmente lo hace el proveedor, por lo que no creo que sea parte de la curva de aprendizaje. En general, la plataforma es fácil de aprender y es muy fácil de administrar.

La solución no requiere casi ningún mantenimiento de nuestra parte. No está constantemente en mantenimiento preventivo, por lo que ha reducido nuestros gastos generales de mantenimiento. Puede haber alguna programación de actualización de versión, pero no hay mucho que hacer.

¿Cuál fue nuestro retorno de inversión?

No estoy en el área financiera donde pueda hablar del retorno de la inversión en términos numéricos, pero desde un punto de vista tecnológico, creemos que la inversión realizada en Alteon puede estar justificada. Creo que esa inversión se recuperó en el primer año. Su servicio es tan satisfactorio que ya se están pre aprobando los nuevos presupuestos para la renovación de Alteon. El hecho de que sigamos usándolo también dice algo sobre los beneficios de nuestra inversión.

¿Cuál es mi experiencia con los precios, el costo de configuración y las licencias?

El precio se ajusta a lo que ofrece la herramienta. No es una herramienta económica y no todas las empresas pueden permitirse una solución ADC como Alteon. Sin embargo, justifica su precio con las opciones que ofrece. Y no hay costes adicionales aparte de las tarifas estándar, renovación y mantenimiento.

¿Qué otras soluciones evalué?

Aunque yo no estaba trabajando para esta empresa en ese momento, me dijeron que evaluaron F5. Por lo que entiendo, las diferencias estaban en la funcionalidad y accesibilidad de Alteon. No sé acerca de la comparación de costos y valor, pero después de hacer las pruebas de concepto, nuestra empresa estaba más satisfecha con la funcionalidad de Alteon.

¿Qué otro consejo tengo?

Si tu empresa está evaluando a Alteon, es porque está pensando en tener un ADC para la prestación de servicios. Es una herramienta esencial para aumentar la disponibilidad y el rendimiento de los sistemas críticos y la entrega de herramientas críticas. Alteon definitivamente equilibra el rendimiento entre aplicaciones.

La mayor lección que he aprendido al usarlo ha sido descubrir que es esencial para la disponibilidad y el rendimiento que requieren las aplicaciones. No se trata simplemente de mirar los discos; también se necesita ofrecer equilibrio de carga y aumentar la disponibilidad, y eso es lo que ofrecen herramientas como Alteon.

Alteon ha cumplido con las expectativas que teníamos para él. De hecho, ya estamos pensando en una actualización, una renovación para el próximo año. Es una solución de importancia crítica para nosotros. Es eficaz y cumple con lo que necesitamos en cuanto a la protección y el equilibrio de los sistemas.

We implement the load balancer for everything related to the input and output of connectivity services to or from the internet. We have two channels of connectivity to the internet through which we publish services.

With load-balancing, we have the ability to receive traffic using both channels, through Alteon, and when one of them is affected, we're able to access the internet through the other. We already have that part configured.

We also use it for security issues regarding the WAF, trying and applying policies for companies, so that our web applications published to the internet are covered by that security layer.

The two use cases I mentioned are very valuable for our port activity. We must have our applications and services running 24/7 and balance the connectivity and the applications. Also, in terms of security, using Alteon means our services are available, with high quality, to external and internal users. This is one of the reasons I give a high rating to the abilities we have with Alteon.

It has enabled us to have high availability and fault tolerance in operating our applications securely. This has created a lot of value in our IT area around the services we provide to the organization.

Time savings are another area where the solution has helped us a lot. In particular, the visualization has been important for troubleshooting and error resolution. We have been able to find clearer information or more details that are important to solving these issues when they arise. It has reduced our troubleshooting time by about 50 percent.

The time to value was practically immediate. The issues with load balancing of the applications, and the balancing of the internet service and the services provided, changed quickly. They were things that could be identified by our clients immediately. We started to see results from the implementation of the solution within a month, and in some cases, within 15 days or less. For example, the load balancer started acting immediately. We have great confidence in Radware solutions.

The integrated application protection provided by Alteon is very good. It really helps to avoid false positives in some cases. It provides important granularity to avoid a situation in which security or cybersecurity scenarios escape us. We are able to define policies and use techniques to contain these types of situations when they arise. As a security tool, it is very important.

Radware's solutions are very complete, and the integration among some of them—which, in some cases, we have not yet implemented but plan to—has given me peace of mind, knowing we have a robust tool with suitable solutions for all company cybersecurity issues.

We are in the process of updating our version of the solution, so judging what should be improved is difficult. But in some cases, the visualization takes a while, especially for mapping issues. I don't know if that issue will be corrected in the updated version, but that is an area where it could be improved.

We have been using Radware Alteon for more than two years.

It is a totally stable platform.

We are analyzing a possible integration of Alteon with another Radware product. Integrating another Radware product and being able to automate things is in line with the vision we have for the future, and we see that it can be done with Radware technology.

The solution’s customer service and technical support are very good.

The only small problem was in the implementation. We had to wait for the availability of the implementers from Radware at one point. Things were a bit complex in the region in which they were traveling, so we had to postpone the implementation a little. It was a small problem that didn't have much impact.

Positive

I have used other solutions at different companies, and there is a difference for the better with Alteon. I prefer it because of its policies, tools, and the methods it uses. It seems better from my point of view.

In my current company, we have not used any solutions other than Radware Alteon. We decided on Alteon because it offered us more granularity. Radware gives you more options when selecting the necessary features in terms of display, and allows you to fix or find bugs. Those were the big differences.

We have definitely seen ROI. The operation of the port has been a positive change. If there were a drop in internet service for one hour, we could lose quite a lot of money. Avoiding this type of situation with Radware Alteon, for a total of two or three hours, means our investment is fully recovered. Overall, in the past two years, failures have decreased.

The solution has allowed us to operate calmly and have a higher level of technological maturity with the controls it provides. It's not only we who feel that satisfaction, but our customers do too.

The pricing seems reasonable to me for what the solution provides. It is within the parameters of this type of solution.

We have two teams using the solution in separate locations. Apart from the administration that we do on the equipment, we have a support and maintenance contract for the solution. Currently, we have one person in charge of this area and another as a backup. Both are cybersecurity analysts. While it hasn't really reduced our maintenance, it has helped avoid generating additional costs.

I would advise you to focus first on service and then on important functionalities that can help your organization solve the problem of high availability of critical services. Radware Alteon can provide security for those same critical services.

Before Alteon, we believed that we had control of our security. With the implementation of its tools, we realized that we did, in fact, have a good security layer, but with the help of this tool, we have been able to go further and have a little more certainty and control in certain situations, especially around our web applications.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Implementamos el balanceador de carga para todo lo relacionado con la entrada y salida de servicios de conectividad hacia o desde internet. Contamos con dos canales de conectividad a internet a través de los cuales publicamos servicios.

Con el equilibrio de carga, tenemos la capacidad de recibir tráfico usando ambos canales, a través de Alteon y cuando uno de ellos se ve afectado, podemos acceder a Internet a través del otro. Ya tenemos esa parte configurada.

También lo usamos para temas de seguridad con respecto al WAF, tratando y aplicando políticas para las empresas, para que nuestras aplicaciones web publicadas en internet estén cubiertas por esa capa de seguridad.

¿Cómo ha ayudado a mi organización?

Los dos casos de uso que mencioné son muy valiosos para nuestra actividad portuaria. Debemos tener nuestras aplicaciones y servicios funcionando las 24 horas del día, los 7 días de la semana y equilibrar la conectividad y las aplicaciones. Además, en términos de seguridad, usar Alteon significa que nuestros servicios están disponibles, con alta calidad, para usuarios externos e internos. Esta es una de las razones por las que doy una calificación alta a las habilidades que tenemos con Alteon.

Nos ha permitido tener alta disponibilidad y tolerancia a fallas al operar nuestras aplicaciones de manera segura. Esto ha creado mucho valor en nuestra área de IT en torno a los servicios que brindamos a la organización.

El ahorro de tiempo es otra área en la que la solución nos ha ayudado mucho.

En particular, la visualización ha sido importante para la resolución de problemas y errores. Hemos podido encontrar información más clara o más detalles que son importantes para resolver estos problemas cuando surgen. Ha reducido nuestro tiempo de solución de problemas en aproximadamente un 50 por ciento.

El tiempo que nos tomó para ver estas funcionalidades fue prácticamente inmediato. Los problemas con el equilibrio de carga de las aplicaciones y el equilibrio del servicio de Internet y los servicios proporcionados cambiaron rápidamente. Eran cambios que nuestros clientes podían identificar inmediatamente. Empezamos a ver los resultados de la implementación de la solución en un mes y, en algunos casos, en 15 días o menos. Por ejemplo, el balanceador de carga comenzó a actuar de inmediato. Confiamos mucho en las soluciones de Radware.

¿Qué es lo más valioso?

La protección de aplicaciones integrada proporcionada por Alteon es muy buena. Realmente ayuda a evitar falsos positivos en algunos casos. Aporta una granularidad importante para evitar una situación en la que se nos escapen escenarios de seguridad o ciberseguridad. Somos capaces de definir políticas y utilizar técnicas para contener este tipo de situaciones cuando se presentan. Como herramienta de seguridad, es muy importante.

Las soluciones de Radware son muy completas, y la integración entre algunas de ellas, que en algunos casos aún no hemos implementado pero planeamos hacerlo, me han dado tranquilidad al saber que tenemos una herramienta robusta con soluciones adecuadas para todos los problemas de ciberseguridad de la empresa.

¿Qué necesita mejorar?

Estamos en el proceso de actualizar nuestra versión de la solución, por lo que es difícil juzgar qué se debe mejorar. Pero en algunos casos, la visualización tarda un poco, especialmente por problemas de mapeo. No sé si ese problema se corregirá en la versión actualizada, pero esa es un área donde podría mejorarse.

¿Por cuánto tiempo he usado la solución?

Hemos estado usando Radware Alteon durante más de dos años.

¿Qué pienso sobre la estabilidad de la solución?

Es una plataforma totalmente estable.

¿Qué opino de la escalabilidad de la solución?

Estamos analizando una posible integración de Alteon con otro producto de Radware. Integrar otro producto de Radware y poder automatizar las cosas está en línea con la visión que tenemos para el futuro, y vemos que se puede hacer con la tecnología de Radware.

¿Cómo son el servicio de atención al cliente y el soporte?

El servicio de atención al cliente y el soporte técnico de la solución son muy buenos.

El único pequeño problema fue en la implementación. Tuvimos que esperar la disponibilidad de los implementadores de Radware en algún momento. Las cosas estaban un poco complejas en la región en la que viajaban, por lo que tuvimos que posponer un poco la implementación. Fue un pequeño problema que no tuvo mucho impacto.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución usé anteriormente y por qué cambié?

He usado otras soluciones en diferentes empresas y hay una diferencia positiva con Alteon. Lo prefiero por sus políticas, herramientas y los métodos que utiliza. Me parece mejor desde mi punto de vista.

En mi empresa actual, no hemos utilizado ninguna solución que no sea Radware Alteon. Nos decidimos por Alteon porque nos ofrecía más granularidad. Radware le brinda más opciones al seleccionar las funciones necesarias en términos de visualización y le permite corregir o encontrar errores. Esas eran las grandes diferencias.

¿Cuál fue nuestro Retorno de la Inversión?

Definitivamente hemos visto el retorno de inversión. La operación del puerto ha cambiado de manera positiva. Si hubiera una caída en el servicio de Internet durante una hora, podríamos perder bastante dinero. Evitar este tipo de situaciones con Radware Alteon, durante un total de dos o tres horas, significa que nuestra inversión se recupera por completo. En general, en los últimos dos años, las fallas han disminuido.

La solución nos ha permitido operar con tranquilidad y tener un mayor nivel de madurez tecnológica con los controles que brinda. No solo nosotros sentimos esa satisfacción, sino también nuestros clientes.

¿Cuál es mi experiencia con los precios, el costo de configuración y las licencias?

El precio me parece razonable para lo que ofrece la solución. Está dentro de los parámetros de este tipo de soluciones.

¿Qué otro consejo tengo?

Tenemos dos equipos que usan la solución en ubicaciones separadas. Aparte de la administración que hacemos de los equipos, tenemos un contrato de soporte y mantenimiento de la solución. Actualmente contamos con una persona a cargo de esta área y otra como respaldo. Ambos son analistas de ciberseguridad.Tal vez no ha reducido realmente nuestros costos de mantenimiento pero ha ayudado a evitar generar costos adicionales.

Les aconsejaría que se centren primero en el servicio y luego en las funcionalidades importantes que pueden ayudar a su organización a resolver el problema de la alta disponibilidad de los servicios críticos. Radware Alteon puede proporcionar seguridad para esos mismos servicios críticos.

Antes de Alteon, creíamos que teníamos el control de nuestra seguridad. Con la implementación de sus herramientas, nos dimos cuenta de que efectivamente, teníamos una buena capa de seguridad, pero con la ayuda de esta herramienta, hemos podido ir más allá y tener un poco más de certeza y control en ciertas situaciones, especialmente alrededor de nuestras aplicaciones web.