The initial setup is straightforward.

The initial setup was easy.

I don't personally do installations. This is done by company IT with the help of Quadient. I only use it once it is installed. I would say you need a competent integrator to properly set up all of the possible parts. 

Given that this was a significant change this was a smooth process. Thanks in part to the intuitive structure of the product itself, and also to the help we received from the provider, this process went much more smoothly than might have been expected. It was only when we had to move the legacy jobs from Pres to Quadient we saw a time impact but this was inevitable.

Given that this was a significant change in what we were doing then, it was inevitable that there would be a challenging period of transition. Thanks in part to the intuitive structure of the product itself, and also to the help we received from the provider, this process went much more smoothly than might have been expected. It is only to be expected that complexity will increase with time as we appreciate what the solution is capable of and that in turn will improve the level of service to our clients.

Setup was complex from an internal perspective given disparates of legacy platforms and taking a 'like-for-like' approach to migration. Also, not taking the advice of the vendor contributed to complexity.