Oracle Fusion Cloud ERP Reviews

Especially, if you look at today's world, the cloud is the important feature we are looking at. There is not much cost involved, especially with cloud. I get to pay for whatever I'm consuming. I don't have to pay for the vast infrastructure and all. That's one of the important things.

Specifically, from a back office systems perspective – storing from financials or from manufacturing systems, or to store an order to cash process – it is a complete suite; end-to-end application.

That's what we feel is very helpful for our organization.

Especially on the CRM side, the CRM modules are a bit weak compared to the financials. Traditionally, Oracle is known for Oracle financials, as opposed to the manufacturing, service or sales sides of the house. Sales and service are the areas where Oracle has to catch up.

Deployment is fairly straightforward, but we haven't seen many successes with the cloud. That’s not because of Oracle; it’s because of the customers themselves. They are hesitant in terms of moving everything to cloud. They are doing it in bits and pieces, in terms of very few systems to start with; the financials cloud, the HCM Cloud or the supply chain cloud. They are still testing the waters.

Technical support is good. Most of the time, the response is good, especially if you have any priority issues. Sometimes it depends on what kind of support agreement you have with Oracle; depending on whether you have the heightened coverage, Gold or Platinum. Having mentioned that, there are certain cases where we got very minimal support, especially during the quarterly reports and all, which are very big for us from a revenue standpoint. From a support standpoint, there is some improvement that needs to be made.

Just go with the baby steps in terms of starting to move peripheral systems onto cloud, and then slowly picking up. For example, HR is one area where you can quickly move to cloud. Similarly, then you can look at the financials, then you can look at the manufacturing, and so on with other applications.

They are supporting very well the migration itself from on-prem to cloud, especially because they are partnering with the customer. If you are having an implementation, doing it for a customer, Oracle is partnering with it, and we are jointly doing that.

The security is the most valuable feature. If you didn't have the PIN, you can’t actually get into the system, to work. It reduces the possibility of somebody coming in who doesn’t have the credentials, to actually get into the system. I think the security is probably the most essential part of it.

As I’ve mentioned, the security prevents the possibility of someone coming in without having the credentials and getting into our system.

For some reason, we had a problem: We gave PINs out to everybody and for some people, the PIN didn't actually work for some reason. We never really found out why, and we went away from the PIN because we had a lot of our functional areas that were complaining. The technical area, where we work at, we didn't have a problem. The functional areas were having problems.

We had issues as we added more users. That was the problem. We rolled it out with just the security staff, the IT staff, and then we rolled it out to the end users. That's when we ran into problems. They were having problems.

Before choosing this product, I did not evaluate other options. By that point, when we went to Oracle, Oracle was our host, we were just taking everything they were offering; we were just jumping on it. Now, we're using Sierra-Cedar.

Conduct a little more due diligence before rolling it out; not necessarily roll it out with the technical staff first. Roll it out to the end users, and see what kind of reaction you get from them. You can always come back to the technical. We have more security than anybody else anyway. Roll it out with the end users first.

I have rated highly because I didn't have any problems. I felt really good, because I know nobody could actually access my system without my PIN. As far as university-wide, I would not rate it as highly, because a lot of the end users were having issues. They were critical parts, like student financials, which is a very critical part of the university. When they were having problems, they couldn't get on the system. We had to override it, and it got to the point where it wasn't worth it. We had to continually override it. What's the point of having it, if you have to override it?

The financial features are pretty good. The users love them.

The finance users would like to be able to drill down into all of the details. Right now, we have to consider third-party software for drilling down.

We have been using it since 2005, 11 years.

It has never crashed.

We have made some customizations. It has totally met the needs for the financial department.

Initial setup is complex. We hired an outside consultant to do the implementation for us.

We chose Oracle because we think it is a big, stable company. We don’t want to find ourselves down the road, and the company is suddenly gone and we are left without any support.

This Oracle product is definitely good for at least mid-size companies. For smaller companies, it's too expensive. For bigger companies, it's very good.

Oracle ERP Cloud has a very strong, powerful, and secure database. It is one of the premium choices of the customer when they want to go for a secure database. Oracle has its own local platform called Oracle Apex. I used Oracle ERP Cloud as an ERP platform to build a lot of applications for big e-commerce applications like PepsiCo and other companies.

I like that Oracle ERP Cloud has a lot of ready-to-use products, making it easy to adopt.

You need a lot of knowledge to set up Oracle ERP Cloud.

I have been using Oracle ERP Cloud for around six to seven months.

I rate Oracle ERP Cloud a nine out of ten for stability.

Oracle ERP Cloud's installation depends upon what kind of feature you are installing or setting up, but its initial setup is pretty easy.

Oracle ERP Cloud is not a cheap solution. I rate Oracle ERP Cloud a seven out of ten for its pricing.

I would recommend Oracle ERP Cloud to other users.

Overall, I rate Oracle ERP Cloud a nine out of ten.

Our company works with customers in the finance domain who use the solution for recording financial transactions. 

Built-in business intelligence has real-time reporting features that are quite handy. 

Invoice scanning and one-time payment processing are valuable.

The expenses mobile app calculates different mileages than the URL version for the same user and single log-in. We have asked Oracle to look into this issue. 

Additional features could be added to the invoice scanning tool.

Navigation is not simple so configurations are time consuming until you get used to the format. 

I have been using the solution for three years. 

The solution has stable performance. 

The solution is scalable. 

Technical support is not swift so should leverage their access level. In the cloud environment, support has access to our system and could pull data instead of asking us to provide diagnostic tests to them. 

The setup is quite easy because you have access to handy features like rapid implementation files, spreadsheets, data migration files, FBDI, and ADFDI. 

Configurations do not take much time once you are used to the navigation. It is quite easy to upload files because templates are provided. 

We implemented the solution in-house. Time for deployment depends on the project scope and features selected. 

It is important to engage end users in the change process as early as possible. Users will be entering source transactions so they need to be at the forefront and should thoroughly familiarize themselves with the system in advance. 

I rate the solution a seven out of ten.