it_user521772 - PeerSpot reviewer
Vice President, Global Technology at a financial services firm with 1,001-5,000 employees
Vendor
Performance is the key point for us, keeps us within SLA and increases customer satisfaction

What is most valuable?

  • High availability 
  • Performance 

Those are the topmost.

How has it helped my organization?

Because we're servicing end clients, I need to have the SLA. The performance is the key point for us. When a customer logs in to the website, it needs to be within a few seconds, SLA. So that's how it's helping us, improved performance and, ultimately, gaining customer satisfaction. 

What needs improvement?

Right now, the version that have is just one version lower than what's available. I'm looking forward to upgrading to that version, especially the container-based database. That's what I'm looking forward to.

There is always room to improve. New stuff coming in.

What do I think about the stability of the solution?

It is a very stable product, especially the RAC, node clusters, so if one goes down it's very seamless. You have other nodes backing it up.

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What do I think about the scalability of the solution?

It's easy to scale. You can add more memory, more storage. If you need to scale horizontally, you can add one more node. It's a pretty scalable product.

How are customer service and support?

We use it when we have issues. It's pretty good. They have a very good support model. You create a service request and, depending on the priority, they call you back. It's pretty good support.

Which solution did I use previously and why did I switch?

No, we've been using this one. It's a robust product, very solid; better features. That's why we chose it.

How was the initial setup?

It was complex. It was all set up but it is very complex. Day in, day out, it's very complex work.

What other advice do I have?

The most important criteria for us when selecting a vendor are the support model and their willingness to work with us.

I would definitely encourage checking out this solution. Work with Oracle and you'll find out whether you can use it. They're pretty good at coming to your site and giving demos and all that kind of stuff.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user522093 - PeerSpot reviewer
DBA at CSG
Vendor
Containers and pluggable databases give us more control of resource levels and planning

What is most valuable?

The most important features are container and pluggable database. Now we have more control on the resource level, resource planning, where we can segregate our application based on the pluggable database and utilize the resources better.

How has it helped my organization?

The hardware cost and the maintenance cost, because we don't need to buy multiple servers. We don't need to engage so many DBAs. Instead we can put multiple databases in one container database.

What needs improvement?

Stability features should be there. And the performance, we are not expecting better performance as of now. They must include bug fixes and release a better version of their 12c Database.

What do I think about the stability of the solution?

It is pretty stable, but since it's only the very first version they released, I would say probably they're going to fix it in release 2.

What do I think about the scalability of the solution?

It scales well so far, no issues at all, but some of the advanced features are pretty expensive, especially on engineered systems like Exadata.

How is customer service and technical support?

We are getting good results for service requests, but sometimes we see too much delay. Sometimes we see their investigation is going in the wrong direction. They have to improve a bit in order to provide support. 

For example, I have three or four service requests going on with Oracle, and I have seen so many delays, and asking unnecessary questions, which I would not have expected from Oracle.

How was the initial setup?

Upgrading is not an issue. As long as our application is supporting the upgrade. We can upgrade from 11g to 12c without any issues. 

But we have seen issues where we are upgrading our databases from 8i or 9i to 12c. Those versions are still not very compatible with 12c.

Which other solutions did I evaluate?

We have been with Oracle Database for a long time. Our products are stable on Oracle Database except some performance issues.

What other advice do I have?

My advice is to check the application side, what applications they are going to attach to Oracle Database. Make sure the applications are fully compatible with the Oracle Database.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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April 2024
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it_user521847 - PeerSpot reviewer
Territory Manager at a financial services firm with 1,001-5,000 employees
Vendor
The most valuable features are security and stability.

What is most valuable?

The most valuable features are security and stability.

What needs improvement?

I would like to see advanced compression and multi-tenant. We need to have multiple versions of our database. We don't know much about multi-tenant, but what they are announcing about it, seems interesting and would solve our problems. We need more of a focus on compression.

For how long have I used the solution?

We have been using Oracle database for almost 15 years.

What do I think about the stability of the solution?

In terms of stability, there is no downtime. The times when we need to shut it down, it's because we want to shut it down, not because the product crashes. It is very reliable.

What do I think about the scalability of the solution?

Scalability is good. I wouldn't implement some features if it weren't stable. We're interested in database in the cloud. We had good results with database on premises, so we want to test the same results in the cloud.

How are customer service and technical support?

The premier support isn't enough. Oracle ACS is expensive. We would like to train our DBAs to work better than premier support. They know their stuff, but the time response is not good.

The time frames are not the same from our country, so when we open a service request the analyst doesn't know exactly what's going on. He tries to change to another analyst and we have to tell him the whole story again. That is what we don't like from premier support.

Which solution did I use previously and why did I switch?

When looking for a vendor, I want them to be reliable and to have local support.

How was the initial setup?

The setup was easy. I think it's easy to follow the steps to get it done.

What other advice do I have?

The product sells itself. It's a good product. We had it since version 8. We're currently on Version 12C, release 1, and the product is not bad. It's a good product. It's the support that we have some questions about.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user515451 - PeerSpot reviewer
Vice President of Global IT at a logistics company with 5,001-10,000 employees
Vendor
It has given us the ability to scale.​ I would like to see lower costs.

What is most valuable?

It has given us the ability to scale.

What needs improvement?

I would like to see lower costs. It has expensive annual maintenance.

For how long have I used the solution?

We have been using this solution for three years.

What was my experience with deployment of the solution?

There were no issues during deployment, but there was some occasional locking.

What do I think about the scalability of the solution?

It has excellent scalability.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is very good. They are responsive and meet our SLAs.

Which solution did I use previously and why did I switch?

We did not have a solution prior to this one.

What about the implementation team?

We implemented this solution in-house.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

Which other solutions did I evaluate?

We did not evaluate other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user75741 - PeerSpot reviewer
IT Admin at a tech services company with 1,001-5,000 employees
Consultant
The data miner automates creating and testing several models. The warehouse builder offers the best data modeling implementation tools for multi-dimensional schema.

What is most valuable?

For both versions:

  • Oracle data miner: automation of created and tested several models
  • Warehouse builder: the best data modeling implementation tools for multi-dimensional schema, spatial data, robust ETL implementation
  • Fusion middleware: information systems integration and process management
  • Data integrator: bulk movement; good connectivity to the other databases, even hierarchical databases; simplicity in ETL implementation
  • WebLogic: JDeveloper bundling as a new feature
  • BI publisher: showing the best images of data and resources with quality reports, managing the reports, robust report designer
  • Application development framework: rapid training and development, excellent deployment, simplicity, map integration

How has it helped my organization?

The product has improved organizations by developing BI applications for banks such as a banking data warehouse, fraud detection, incident detection, ad-hoc BI reports shown on maps with drill-down features, data quality process and ETL.

What needs improvement?

We are hoping they make improvements in the following areas

  • Data mining
  • Big data analytics

Because we need to find economic models and buying behavior by improving the data mining process and integration with structured and unstructured data for accurate analysis and effective decision-making.

What do I think about the stability of the solution?

I regularly encounter stability issues.

What do I think about the scalability of the solution?

I regularly encounter scalability issues.

How are customer service and technical support?

I rate technical support 9/10.

Which solution did I use previously and why did I switch?

Our first solution was Microsoft’s solution. We switched to Oracle because of data volume, switch to big data in the future, security and other features.

How was the initial setup?

Initial setup was complex. There was a limitation regarding access to the product, because of sanctions on Iran.

Which other solutions did I evaluate?

We also evaluated Pentaho, Talend, and Microsoft’s solution.

What other advice do I have?

Make your best estimate regarding project size and data volume. Fully understand all of the products available.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user516453 - PeerSpot reviewer
it_user516453Works at a tech company with 10,001+ employees
Real User

Hope Oracle is meeting all your business needs and feel free to get in touch

See all 3 comments
it_user486549 - PeerSpot reviewer
President & Founder at OraPub, Inc.
Consultant
The most valuable feature is the high concurrency in terms of transactions.

Valuable Features:

The most valuable feature is the high concurrency in terms of transactions. The second most valuable feature is that from a diagnostic performance standpoint, I can tell exactly what is going on. It is really good at helping to solve problems.

Improvements to My Organization:

The organizational improvements go back to the high concurrency. There are a lot of database products out there, but it is difficult to have a lot of simultaneous actions from a business perspective in the database. They have to happen very fast, and Oracle just shines at that.

Room for Improvement:

I would like Oracle to instrument the CPU consumption of Oracle sessions. Right now I can tell how much CPU Oracle consumes, but I have no idea what it's doing when it's consuming the CPU. I can infer that, but I don't have the authority that I would like to when I speak about it.

Use of Solution:

We have been using the product since 1989.

Stability Issues:

It’s a software product, so there are some bugs. When I have issues, they tend to be from an unusual or intense workload that is stressing the system.

Scalability Issues:

It rocks. You can tweak Oracle so it will use up all available computing resources. That's powerful. That way, you can use your investment and your capacity.

Initial Setup:

You always have to be careful about stability when applying patches. A patch could fix one thing but hurt something else, so you really have to be conscientious and do your homework first.

Other Advice:

You need to get a good overall understanding before you drill down. There is too much to learn, so get a basic fundamental understanding and then let the problems guide you in learning more.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user436107 - PeerSpot reviewer
Sr DBA at a energy/utilities company with 1,001-5,000 employees
Vendor
It allows you to drill down to a very small level inside the database and return a result that you want. The way it tries to maintain all the data integrations is not necessary.

Valuable Features

The main, most important feature is the integration of the database, security, and performance. Those are the three main features. They have evolved it very well since version 6. It used to be rule-based, now it's cost-based, which is great because there are so many routes to bring in the data. It's a really complex architecture, and the way Oracle has done it is really good.

I work with a couple of other databases too, but with Oracle, it allows you to drill down to a very small level inside the database and return a result that you want. That's another pretty good feature.

Also, Database has low-level security through a virtual private database. Within the same database, we can show two businesses simultaneously without having a different architecture. This really helps us.

A lot of things like a low level security. One of the features that we use virtual private database, which is a low level security. Within the same data base we can show two businesses at the same time, without having a different architecture. It actually helps us.

Improvements to My Organization

It's beneficial for our organization because we have a lot of financial data where it has to make sure that something came before on the master data layer. You have to have a node created before you insert the data that leads it to the node.

Room for Improvement

When there is the high insertion of data and bursts of insertions, Database has to manage the integration, but the way it tries to maintain all the integrations is not necessary. There's a way to de-normalize all this, but not if an application is already downloaded. Database has a lot of limitations, especially when you have a huge data insertion that you're trying to query. That really becomes a limiting factor with Database.

Use of Solution

I've been using Oracle products for 22 years.

Deployment Issues

We have no real issues with deployment.

Stability Issues

It's one of the most stable database that I work with. They have been improving with every version. As far as stability goes, I give a very high marks to Oracle.

Scalability Issues

There are ways you can scale it, but one of the limiting factor is the way Oracle licensing works. The moment you try to out scale it vertically or horizontally, you multiply the Oracle licenses, and a lot of customers are looking into that. How do we optimize those with the performance that you need?

Customer Service and Technical Support

The problem is the way the technical support works. A lot of people try to pass the ball around, and that's a lot of challenge with management of all that. Most of the time, if you really want to work on something you have to raise it to Level 1. You've got to escalate, otherwise things doesn't get worked on. If it's a critical thing, there's no other option.

Initial Setup

The initial setup was straightforward, but maybe I'm so experienced that I don't have many issues with it. A new DBA may have a different view of the setup. I would suggest, however, that Oracle should develop a feature in Database that lets you know which products you have a license for and which ones you don't during the setup.

Implementation Team

We implemented it with our in-house team.

Other Advice

It's a good, stable system. When it comes to Oracle, you need to understand what to use, how to use it, and look into the cost of it, which is very important.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user436155 - PeerSpot reviewer
DBA at a insurance company with 51-200 employees
Vendor
It performs automatic backup recovery and database management, both of which are useful.

Valuable Features

It's enterprise-wide and can handle big databases. Also, it performs automatic backup recovery and database management and monitoring, both of which are extremely useful.

Improvements to My Organization

We've reduced our time monitoring the database and, instead, spent more time researching and improving our system.

Room for Improvement

The portal site needs to be improved, as sometimes it's very slow. They also need to improve their critical problem resolution, especially error ORA-60000. I hoped that they'd be able to reduce those types of errors by now.

Deployment Issues

We've had no issues with deployment.

Stability Issues

We very seldom have stability issues. It's been really stable so far.

Scalability Issues

It's a scalable solution that comes at a cost.

Customer Service and Technical Support

Issues are registered through their portal where we login our tickets. Sometimes, it's a bit slow and their response is a bit average unless it's Severity One, in which case the response time is really quick, about 1 or 2 hours. Otherwise, if it's Severity Three or below, it can probably take up to one day. Sometimes the development team needs to look into the issues.

Initial Setup

Database was already set up when I joined, but I haven't heard that it was particularly complex.

Pricing, Setup Cost and Licensing

Oracle needs to reduce the licensing cost as it's getting more expensive.

Other Advice

You have to really know the Oracle version type that you're working on, especially with the new Oracle chassis which is running on multi-tenant architecture. That is very important if you are, just like our company, on MTA, multi-tenant architecture. We have to really know the inside out how it works before we can actually support and maintain it. So be well prepared for it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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