NETSCOUT InfiniStreamNG Reviews

We use it for monitoring subscribers.

It provides you with your Internet traffic volume, like Facebook, and where your biggest source of volume is coming from.

The single pane of glass feed still needs work. I do feel for what we have that it's fine.

I would like them to simplify the interface when you go into nGeniousONE. When you look at your interfaces, they should combine them all, and instead of looking at an interface, have you look at events. Combine everything into one view.

It is very rock solid. We hardly have any hardware issues.

To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back.

I don't directly interface with the technical support. There is another group which does that in my company.

In my environment, any installation is complex. There was a lot of dotting the i's and crossing the t's. Also, getting the maintenance to do the work for the install required scheduling.

We deployed in-house.

The solution is not great, but it is not bad. It is just a monitoring device. It is an okay tool, but it's not the end all, be all of all tools.

The engineers in our core use it a lot more than we do. They have seen a measurable decrease in MTTK and MTTR, plus a reduction in their troubleshooting time.

The primary use case is for troubleshooting customers' connectivity.

This solution provide us with increased visibility when conducting an IT deployment. We are able to look back in our history of logs and see what is communicating to what resources. That is very helpful. It shows visuals of what is being connected and communicated.

The ability to troubleshoot customers' connectivity has been very beneficial.

The tool has the ability to look back within a month's data. It is very easy to navigate within the tool and troubleshoot the problem, compared to other solutions that we've used in the past.

This solution helps us get to root cause very quickly.

We don't use the single pane of glass view. It's something that we are looking into since we do own it. We just don't use it at this time.

The tool has been great. We have never had an issue with it. It has been running for many years.

It is a great, architecturally designed product and very scalable for our solutions.

The technical support is good. Every time that we reach out to NETSCOUT, they have responded quickly. The engineers are very well educated on what they need to do to help us.

An issue that used to take days is now fixed within minutes to an hour.

The solution has helped to increase your application/network uptime.

Reach out to NETSCOUT. They give great demos with good overviews on the product and how it works.

I am overall pretty satisfied with the product. It helps with our troubleshooting needs.

We haven't got to the dependency mapping yet, which is in the nGeniousONE client, but we are looking forward to getting there.

We use it for a lot of things. Application performance would be our primary use case.

We also use the solution for proactive monitoring of remote sites, as we have several remote sites across the country. We have probes in those sites that allow us to see the traffic on the local area network, and then send that back up to nG1 so that we can decipher it.

The solution provides us with increased visibility when doing an IT deployment. For example, if our application developers roll out a new application on the network and it's not performing well, we use the solution to help them diagnose and troubleshoot the problems.

In general, the solution has helped to increase application and network uptime, depending on what it's being used for. If we find a problem with application performance, we can show the developers exactly what's going on in the network and help them to improve their application so that it works better.

In addition, it has reduced our mean time to repair significantly with application issues and network issues. Everybody always points to the network and says that it's a network problem, and we can very easily decipher whether it is or if it's actually something wrong with the application.

We can get to root cause quickly. It affords us the opportunity to see things on the network that we would otherwise be blind to and helps us reduce that mean time to repair. That brings the customer back into service more quickly.

We use the solution for unified communication application performance and, while it doesn't help so much with uptime, it does help us with end-user experience.

The solution has also cut our overall troubleshooting time. It can take an hour's worth of troubleshooting and take it down to five minutes.

One of the most valuable features is the ease of use.

And I love the single pane of glass view. It makes it easier to not have to navigate everywhere. It allows more simplistic visibility, without having to go from tool to tool to tool, or from window to window to window.

The Dependency Mapping the solution provides is also great.

Regarding additional features, there is a competitor's product that has a feature that I wish NETSCOUT could employ. A company called Riverbed bought another company called OPNET, and OPNET had a technology that was fantastic in what it did and how it did it. One of the components of that OPNET product was called ACE, and if NETSCOUT could do something like that, it would be fantastic. That would give us the opportunity to look at what's called a Tier Pair Circle and see, in a more graphical way, what hosts are communicating with other hosts. That would be nice.

In terms of room for improvement, the NetFlow Collectors could handle more flows per minute.

The only other thing would be the packet flow switch being overrun, but that might be because we bought the wrong model packet flow switch. Instead of a 6000-series, we bought a 5000-series, so that very well could have been us. We didn't know exactly how much traffic was on the network until we put the tools in.

It seems rock solid. The only problems we've had are with some 6995s, which are really old and out of service and I had a couple of drives go bad. But they were replaced and everything's good. It seems solid.

So far, so good in terms of scalability. We're running into a couple of issues with the packet flow switch being overrun in part of our data center, but we're just sending it too much traffic. It's a matter of recalibrating things. It seems scalable.

So far, so good with technical support. We really haven't had to engage them very much. We have an SE and an RSE who help us out with any of the technical issues, but anytime I've had to call support they've been great.

We used Riverbed ARX, and we are still using it, but it's being phased out in favor of the NETSCOUT, because of the total package of availability. The product availability and features of NETSCOUT mean we don't have to go to a separate retailer like Gigamon for a packet flow switch solution. nG1 does a lot of things that other tools did, and we don't have to have disparate vendors and resellers.

The initial setup is relatively straightforward. There are some nuances that you need to know, but it's relatively intuitive.

We did the deployment ourselves.

Try to find a better product, because I don't think you will.

I would rate the solution at a nine out of ten, at least. I just don't see very many flaws in it. It really works well. It does what it advertises that it does. It does more than a lot of people think that it does. It's been a good investment for our company. We've really gotten our money's worth out of it.