Citrix NetScaler is an Application Delivery Controller which we use to manage our gateway load balancing and web solution.
Technical Support Engineer at Greenware Technologies LLC
A complete solution that is customizable, easy to configure, and has the most features
Pros and Cons
- "The maintenance of the solution is not complex."
- "The vendor provides frequent patches, however, the security of the website has room for improvement."
What is our primary use case?
How has it helped my organization?
Citrix NetScaler supports our virtual appliance solutions.
What is most valuable?
Citrix NetScaler is a complete solution that is customizable, easy to configure, and has the most features.
What needs improvement?
Citrix NetScaler has stopped supporting the older versions and that has made it difficult for some of our clients. I would like to have continued support for older versions of the solution.
The vendor provides frequent patches, however, the security of the website has room for improvement.
The cost of the solution has room for improvement.
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For how long have I used the solution?
I have been using the solution for almost six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The tech support is good.
How was the initial setup?
The older version was complex to set up but now the solution's GUI is easy to configure.
The deployment consists of going to the storefront and configuring Citrix NetScaler on-premises.
The deployment does not take long but after the basic configuration, we have to customize based on the customer's requirements.
What about the implementation team?
The implementation is completed in-house.
What was our ROI?
Our clients have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
I give the price of the solution a seven out of ten.
What other advice do I have?
I give the solution an eight out of ten.
The maintenance of the solution is not complex.
Citrix NetScaler is the best Application Delivery Controller on the market and I recommend it to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Network Engineer at a legal firm with 201-500 employees
A stable solution to facilitate Citric remote access, with a very complicated configuration process
Pros and Cons
- "We appreciate that this solution facilitates our access to Citrix internet."
- "We would like to see some fairly large scale improvement in the configuration process for this solution."
What is our primary use case?
We solely use this solution for Citrix remote access.
How has it helped my organization?
This has allowed us to secure Citrix remote access from the internet, as it is currently the only solution available that enables this.
What is most valuable?
We appreciate that this solution facilitates our access to Citrix internet.
What needs improvement?
We would like to see some fairly large scale improvement in the configuration process for this solution.
This solution carries a high price point, which we would like to see some reduction in.
For how long have I used the solution?
We have been using this solution for 10 years now.
What do I think about the stability of the solution?
We have found this to be a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution in our experience.
How was the initial setup?
The setup for this solution is fairly complex.
What other advice do I have?
We would rate this solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
NetScaler
March 2026
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884,976 professionals have used our research since 2012.
IT Consultant at a financial services firm with 11-50 employees
Straightforward and basic deployment, excellent scalability, and good stability
Pros and Cons
- "The most valuable features are for the ADMs and the overall monitoring environment."
- "I would like to see the virtual and desktop license included in the pricing."
What is our primary use case?
The primary use case is for troubleshooting how users are experiencing the Citrix environment.
What is most valuable?
The most valuable features are for the ADMs and the overall monitoring environment.
What needs improvement?
I would like to see the virtual and desktop license included in the pricing.
For how long have I used the solution?
I have been working with Citrix ADM for a number of years.
What do I think about the scalability of the solution?
I have found the scalability to be acceptable.
How was the initial setup?
The initial setup was straightforward and simple. The installation took about an hour.
What about the implementation team?
I did the installation in-house.
What's my experience with pricing, setup cost, and licensing?
The pricing could be lower. The actual device itself is included in the license, so the fact that you have to license virtual machines on it is the price point that could be lower.
What other advice do I have?
I would rate Citrix ADM an eight on a scale of one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at a tech services company with 1-10 employees
Scalable, stable, and provides great technical support
Pros and Cons
- "What I like most about Citrix NetScaler is its stability, and I didn't see a lot of issues with it."
- "The setup for Citrix NetScaler has room for improvement. It could be easier."
What is our primary use case?
We use Citrix NetScaler as an access gateway for many virtual apps and desktops. We're also using the solution for load-balancing and content-switching purposes.
What is most valuable?
What I like most about Citrix NetScaler is its stability, and I didn't see a lot of issues with it.
What needs improvement?
The setup for Citrix NetScaler has room for improvement. It could be easier.
For how long have I used the solution?
I've been working with Citrix NetScaler for five years.
What do I think about the stability of the solution?
Citrix NetScaler is pretty stable.
What do I think about the scalability of the solution?
Citrix NetScaler is a scalable solution.
How are customer service and support?
I found Citrix NetScaler support great.
How was the initial setup?
The initial setup for Citrix NetScaler is complex.
How long it takes to deploy Citrix NetScaler varies from one day to one month, depending on the customer's environment. Deployment time is different every time.
What's my experience with pricing, setup cost, and licensing?
The client pays for the Citrix NetScaler license annually.
What other advice do I have?
I have five hundred to six hundred clients using Citrix NetScaler.
I recommend the solution to other people who want to use it.
My rating for Citrix NetScaler is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Enterprise architect at Kyndryl
Is easy to use and manage but needs to integrate better with third party applications
Pros and Cons
- "I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications."
- "Integration with other third party providers and third party applications could be better because it can be a bit complex at present."
What is our primary use case?
We use it for our clients' the desktops for their virtual machines.
What is most valuable?
I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications.
What needs improvement?
Integration with other third party providers and third party applications could be better because it can be a bit complex at present.
Screen resolution needs improvement as well.
For how long have I used the solution?
I've been using it for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
Technical support has been helpful.
How was the initial setup?
Citrix ADC is quite easy to set up, and the deployment took us about four to five days. However, if all factors are available it should take a couple of hours.
What other advice do I have?
I would suggest that you use Citrix ADC, but you may need to watch out a bit for possible latency issues when you use some of their virtualization solutions. However, it's still good, compared to some other products.
I would rate Citrix ADC at seven on a scale from one to ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Founder at ASSISTA
Effective firewall, highly scalable, and useful load balancing
Pros and Cons
- "The most valuable features of Citrix ADC are load balancing and application firewall."
- "Overall the price of Citrix ADC could be more competitive."
What is our primary use case?
We are using Citrix ADC for SSL offloads and security, secure remote access, loads balancing, and application firewall, web application firewall.
What is most valuable?
The most valuable features of Citrix ADC are load balancing and application firewall.
What needs improvement?
Overall the price of Citrix ADC could be more competitive.
For how long have I used the solution?
I have been using Citrix ADC for approximately 10 years.
What do I think about the stability of the solution?
The stability of Citrix ADC is good.
What do I think about the scalability of the solution?
Citrix ADC is highly scalable. You can upgrade it and put increase the bandwidth or add more security features. You can start from the basic standard version, up to the Platinum version.
How was the initial setup?
Citrix ADC's initial setup was simple. The full process took approximately a half-day.
What about the implementation team?
We did the implementation of Citrix ADC in-house because we have the Citrix consultancy services for our customers. They utilize our services on-premise, and in-house. However, typically, the end-user customers, for private/public cloud, have to have some deep technical knowledge. It's not for every IT person to implement. That's why the consulting team is needed to implement these kinds of solutions because they're very sensitive and high critical position in terms of application firewall, et cetera.
We have one person who handles the support of our Citrix ADC. For our customers, we use one person for their support.
What's my experience with pricing, setup cost, and licensing?
Citrix ADC could improve the price and make it less expensive, other competitors have a better prices. This would allow Citrix ADC to keep dominating the market.
What other advice do I have?
It is a very good solution.
I rate Citrix ADC a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Business Consultant at a tech services company with 10,001+ employees
Excellent for application delivery and security; improves performance
Pros and Cons
- "The solution improves security performance."
- "This is an expensive solution."
What is our primary use case?
Our company is based in Ecuador. I'm a key account manager and a business consultant.
What is most valuable?
With Citrix ADC, our clients can improve their security, performance, and they can escalate when they need it. It's a complete solution for application delivery and security.
What needs improvement?
When it comes to all Citrix products, price is an issue, because all their products are complete solutions. They have all the characteristics that our clients require, but it almost falls down when we are competing with less expensive solutions.
In Ecuador, people don't just rely on the functionalities of a solution, the price point is very important, even though they know that Citrix is a better product. I'd like to see a different licensing model that would take all that into account.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable and flexible.
How are customer service and support?
Most of our clients don't require support for the product. We manage the solution and organize periodical maintenance. If there are any firmware updates or a patch that Citrix has released, we install them.
How was the initial setup?
The implementation is quite difficult. We have one person who is certified in the solution and has a lot of experience with the products. Our other technicians don't have as much experience and implementation of ADC is complex for them.
What other advice do I have?
Citrix ADC is one of the main elements of the SEA approach that Garner has released. Users can manage their applications, as well as monitor and improve all the security that they need.
I rate this solution 10 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Security Consultant at a tech services company with 11-50 employees
Seamless virtual desktop integration, but not suitable for largescale enterprises or complicated uses
Pros and Cons
- "The feature that I have found most valuable is its load balancing."
- "In terms of what could be improved, I would say the user interface because sometimes it can be complicated."
What is our primary use case?
We are only using it for load balancing and application firewalls.
What is most valuable?
The feature that I have found most valuable is its load balancing.
Citrix ADC is actually not the most preferable product from our perspective but for the virtual desktop use it is very efficient. It's very integrated with the virtual desktop. It has a seamless integration and that is the most valuable part.
Since it has a significant integration with its virtualization, that has improved the usability access of the virtual desktops.
What needs improvement?
In terms of what could be improved, I would say the user interface because sometimes it can be complicated.
In the next release, I would like to see advanced language support for managing the traffic, rather than only the RegEx. That would be helpful.
For how long have I used the solution?
I have been using Citrix ADC for about five years.
What do I think about the stability of the solution?
In terms of stability, it is not as good as F5.
What do I think about the scalability of the solution?
It is not as scalable as F5.
There are three people using it, and they're all engineers.
It takes one staff member for the deployment and maintenance - also an engineer.
We have a static user base in our organization, but for our customer base its use is going to be expanded.
How are customer service and support?
The technical support is not bad.
Which solution did I use previously and why did I switch?
We are using most of the solutions together, so there is no switching between the products. We are currently using F5, too, and we always prefer that first. But it depends on the deployment and it depends on the needs. For deployments we choose Citrix.
How was the initial setup?
The initial setup is straightforward. It took two hours.
Our strategy is just deploy and use it. It's a simple process for us.
What about the implementation team?
We are the integrators.
What other advice do I have?
If they are going to use it with the VDI, it is a very good product, but it has weaknesses in application firewall development. So if they are going to only do load balancing in an SMB solution, it is a good product. But if they're consulting as an enterprise product and in a very large scale deployment enterprise, Citrix is not a complete solution. But for an SMB product and a basic cloud balance, it is a good product.
On a scale of one to ten, I would give Citrix ADC a seven. It does what it does. It is a product for some simple tasks, but just not suitable for the complex tasks.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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