N-able Cove Data Protection Reviews

For almost all my customers, critical data is what we're backing up and that's a total of something like 20 terabytes in total. It's nothing, however, it's a lot more than I would want to have to recreate in terms of data. We had our own in-house solution previous to that, and we abandoned it for something more robust. We have everything from lawyers, and doctors to auto repair shops, and investment or real estate management companies on the solution, and it works well for all of them. 

We only backup data. We don't ever anticipate doing a bare-metal restore. Usually, if a server blows a raid card or motherboard, bare metal is not going to help us on it; it's not going to save us anything. We could more easily generate up an operating system on a new box. We're not a Fortune 500 provider that might have to have spare machines lying around. 

There's no special hardware, although they're all migrated to the cloud now, however, the net-net of it is our idea with getting things back up and rocking again, are by using things that are common.

We keep all the customer data current. We can rebuild a server in a heartbeat. We don't need to be able to come back in 10 minutes. If we did, there would be a virtual situation, and it would be on a virtual server.

A bunch of my customers had been ransomwared and we used this product to successfully recover items.

The solution is good at verifying proof of backup. For example, a customer might say "I've deleted this file. I need yesterday's version for me, please put it back in the same place" and we can do so.

It used to take a couple of hours to turn up a new client with our previous product and now, I could do it and I could have the instance ready and everything rocking in probably 15 minutes. It's fast.

Most of that's just backroom billing information. That I can reconcile properly. Our system, our previous system, was pretty flexible, however, it was manual mode and restoring was an absolute disaster on our old system. This stuff on this is child's play.

The backup times are also reduced. Although our backup previously compressed like this solution's, and it reviewed, it didn't send over stuff that it didn't need to send over. It operated pretty efficiently. We ran our operation on 150 megabits per second pipe without ever stressing it previously. The only nice thing about the old way was if I got a complete failure and I needed to dump a drive, I could. I could have it restored at LAN speed, gigabits per second. Whereas now, we have to download it, and that could be a couple of hours. However, usually we'll kick off the download while we're rebuilding the server. That way, by the time we're all done, we're ready to rock and roll.

The solution has also reduced the amount of time that we spend on backup administration. While previously, we were looking at about an hour or more a day, now, it's maybe 15 minutes. It's gotten much faster and we are saving a lot of time.

I'm able to benefit from the backup-related costs. I haven't changed what I am charging customers, however, my costs have become external, and in that sense, I have given myself a raise.

Overall, our team is much more satisfied. I don't have to bite my fingernails every morning wondering "What happened here?" Pretty much when things don't back up, it's usually either a machine failure or their network went down or something else is screwed up. For example, maybe somebody decided to reboot something on me and didn't let me know about it. In one case, somebody was actively getting hacked, and we noticed that and we were able to shut everything down before life totally went to pieces, and we had them back up and rocking the next day. It happened at four or five o'clock on one day, and we had them bright and early in the morning back and operational again.

The fact that I have a single pane of glass that I can look at in the morning and I can look at 80 plus instances in, probably more than 80 now, in under five minutes, I can verify that everything's current, that's a great advantage. If it isn't current, I can understand in a second why it's not current and dispatch out, either tickets to my guys to fix something or an email to a customer to please give us access to a couple of servers that we don't have access to.

There is a very, very small learning curve. It's kind of like getting a new car. Once you get the muscle memory going, its piece of cake. It was just a couple of things that switching over from our in-house product to their product took a little bit of getting used to, however, it was pretty simple. I asked a bunch of questions like, Hey, what do I do for this? How do I find this out or that out? And then, we were good to go.

It's their cloud, it's their storage. I don't have to buy a space on Amazon or Google's cloud and then use their software to push it. That works well for me. This way, I don't have to worry about another option or the opportunity that there might be a credential leak.

I know on the backup side it runs extremely well. The recovery side, the restore side, could be a little more optimized, however, the amount of time that we spend in restore mode is maybe a couple of weeks out of five years. On the other hand, backups happen every night. They happen all the time. We get a new customer, we have to onboard them, and they give us a couple of options for onboarding and all of them are excellent. That said, in most cases, we're not onboarding a terabyte right out of the get-go.

Currently you can't dump the files that were backed up. You have to use the web interface and you can only see 30 files at a crack. If I'm looking for a particular file, it would be easier for me just to dump down the catalogs and suck them into a spreadsheet and do my cut and slice in that way. I'd be able to figure out "Oh, this file changed on this day. Therefore, I want this version." This is critical, as the customer is not only telling me, they're going to tell me Mary Sue left on the 12th and the last day was the day she broke it, or Mary Sue was working on that before she left and I'm not sure when she last made the change. I can't pin it to any particular day which means I either have to sift through it from the web interface or I have to reload. That means I will have to download one or more files manually and then compare them that way. If I could get the catalogs dropped to me in a CSV format, that would be very, very helpful. As it is now, it's not only cumbersome, it's also a slow drawn-out process.

I've been using the solution for about five years or so at this point.

There was only one day that I couldn't do backups due to the fact that they had a node failure. I thought that maybe this was a bad omen of things to come, however, now, if I look back, one day out of five years is a pretty good run. I'm happy with the stability on offer. It's reliable.

We've grown from, when we started, around seven terabytes or six terabytes. We've grown to almost 20 now. Not a single time did I get a note from them saying, "Hey, you have to do something to have more data." Nothing like that. We've added customers and taken away customers. Occasionally we have customers quit, or retire old servers, or somebody got his own local backup machine. It's scaled with every change.

Every customer that we bring onboard for our other consulting work, I tell them about what are we doing for offsite backups. They'll say something like, "Oh yeah, I just put it up on my OneDrive or my Google cloud". I warn them that they don't back anything up for you. I'll ask "What do you do when such and such happens?" Sure enough, they become a backup customer. We sell it with everything that we do, however, we're an easy-going kind of company. They say, "Oh, no. I don't want to pay for that. I'd rather just go with my OneDrive." We won't pressure them. We'll just say "Knock yourself out. You can always start going with us after your situation, or if your solution doesn't work. I won't say I told you so. Promise." Then they'd look at me and say, "Okay. It's not that much. Go ahead and throw it on." I'm glad when they don't nickel and dime themselves. In any case, as we add, the solution accommodates. We never have to worry about having space for one more client.

The tech support group is spot on. I ended up just emailing the head person and saying, "how is this supposed to work?" And he emailed me back with the directions to find exactly what I needed.  

I don't need a whole lot of support, however, when I do, I just send them an email and they respond back to me. I remember one time I was told, "Please open a ticket for this". And my next question was, "How do I do tickets?" And they realized that I don't take a lot of hands. I don't need a lot of handholding.

I'm quite satisfied with their level of service. They're great.

We previously used an in-house homemade solution with a couple of other things cobbled together to make it work.

We had to level up to something better. I couldn't grow it for our customer base. It was okay. It worked fine and I could grow a little bit, however, then I would have to get more hardware and I just thought I was managing it is more than I really wanted to. I don't want to run a server farm. Therefore, I pressed the change and I did a little cost analysis and found their software was way more flexible and the restorer was painless compared to ours. 

The initial setup is extremely straightforward. I was up and running in an hour.

I knew what is going to be backed up due to the fact that we had our in-house system. I used the information about what was being backed up on the server. I already had lists of servers and IP addresses, et cetera. I wasn't reinventing the wheel from scratch.

For maintenance, it's just me. There are five of us in the company, however, I take care of it personally, myself. It's maybe a 15-minute job. It's one of the first things I do when I sit down at my desk.

I did not work with any third-party integrator or consultants for the deployment.

My salesperson basically walked me through it. Once I got a couple of our servers going, I then added one of my customer's servers and he showed me how to keep things separated. That way, in reporting, I'd be able to easily manage it. The deployment probably wasn't even an hour. It's way easier than how we used to do it previously.

The ROI is pretty good. It allows us to respond quickly. We were able to respond to a customer's requests, for example, whether it is for a ransomware attack that we recovered them from, or if an employee accidentally erases a whole bunch of sub-directories and they need to be recovered. Any time a customer is satisfied with how things turn out,I consider that as a return on investment.

In terms of metrics, if I look at what my profitability is, that has a good return on investment in general, however, I've never sat down and said, "Okay, so my old system costs me X dollars a gigabyte. This cost me X minus 20 cents a gigabyte. Okay. I'm making more money on it." I'm not that much of a bean counter. I look at the end of the month and say, "Hey, there's money in the checkbook. This is a good month." I'm a computer guy. I'm not an accountant.

If I would have to estimate, I'd say that the Return on Investment is almost 100% due to the fact that you only pay for what you use. It's kind of like using virtual machines. There is no upfront cost, at least not with my contract. I don't know what everybody else's contracts look like. Maybe I got a good deal. Maybe I negotiated well. 

The terms for their contract, they were pretty loose in that. They allowed us to give it a try for a couple months. If we didn't like it, they'd let us out. If I recall correctly, the first term was one year. That meant my maximum exposure was pretty limited.

They did change their billing method or their computation method at one point. They might not have adequately gotten everybody on board as to how that was changing, and it upped the bills a bit. We didn't understand the billing computation. It had to do with high watermarks as opposed to just purely what it was on the last day of the month. We've since sorted out the confusion.

There is no per node cost, at least not the way I am doing it. I am on bulk. New customers can be set up on a trial, where they can get things all squared away, then they can switch over to being a billed customer.

At the end of the day, there aren't any costs in addition to their standard licensing fees.

We did evaluate some other options, however, we landed on this product mostly due to the pricing. We found it would be more consistent, billing-wise, and that was a huge selling point. 

We are just a customer and an end-user.

We use a variety of different versions, including 21.1, 21.2, 21.3, and all the way back to 20.10.  

We do not use its automated recovery testing. I do it manually. I know there is an automated feature, however, I don't want to use it. I prefer keeping everything inside my own box. I want to maintain all my keys. Therefore, I test the keys myself, to make sure that the files are recoverable.

I would advise those considering the solution to look at the total cost of ownership. That would be my big takeaway from this. It's just not the amount of money that you're spending on your bill today, but what are you getting out of it down the road. There may be intangibles that you haven't factored into it yet. Whether it's archives are included in the costs or the fact that I have tech support people that are available to help me manage my platform so that I pay the least amount of money on it. If there's optimization that needs to happen and they'll help me with it, that's great. It all factors in. You need to measure it in its totality. 

On a scale from one to ten, one being the worst and 10 being the best, I would rate the solution at a ten.

It has all the notifications, all the bells, and whistles. I could sit down and look at the pane of glass or I can have it send me 5,000 emails a day if that's what I prefer. It's flexible, whichever way you want to go. I particularly don't want a whole bunch of emails. I want to be able to sit down and look at things myself and analyze them myself. It makes it easier to find the needle in the haystack - and I'm happy that it gives me the option.

Our primary use case is for offsite backup of our client's and our data. We use it to backup files & folders, Exchange, and SQL databases. If  you need to do a disaster recovery, it has the option to restore your system to a VHD. If a customer has an issue that they just need some files or folders restored, or their SQL database, or a single email restore, you have the flexibility to restore whatever you need to. We can go down to item level if we need to.

SolarWind's reliability has improved our organization as we can offer a reliable backup solution to our customers. We have customers who were with other companies who were using a different backup solution, and when it came time to restore their files they were unable to restore what they were supposed to be backing up. We have never had that issue with all the times and situations that we have had to restore data. We have had no problems or issues.

In terms of its efficiency of resource and bandwidth use, we usually schedule our backups to be done after normal business hours when there is less network traffic and bandwidth is usually better. The backups don't take long at all as only the changed data from the previous backup is transferred. With the archiving feature, you can go back to any archive and restore what you need to from that backup.

I've been in IT for over 40 years, and I've tested and tried about every backup solution out there. The thing about SolarWinds backup, is that if they say it backed it up successfully, I know confidently that the data is safe and will be able to be restored if needed. The reliability and the confidence that we have in this product is extremely high. We've had customers have ransomware, data corruption, employees destroy their data, and as long as it's been backed up, I know that we can get it restored back and I know we have nothing to worry about.  

I would rate their ease of use a nine and a half out of ten. It's super easy, very intuitive, and it's very well done. They have a great product.

The standalone and the RMM are priced differently and each have their own dashboard. Once you load from either dashboard into the software, the software itself is the same. This makes backup operations great. It's so easy to manage and you can do it all from within each dashboard. The difference between the 2 models is one is priced per MB and one is per device.

The speed of the restore is dependent on the configuration. With their solution, you can just store it in the Cloud or you can store it in the Cloud and have a local speed vault. The local speed vault is a NAS, SAN, or mapped network storage on the local network. If you have a local speed vault, your restore is going to be as fast as your network is, or as good as your internet connection if you're restoring from the Cloud. They push it up and down as fast as you have a pipe for. There is really no latency in terms of software, and any slowness is going to be from your hardware or your internet connection.

Cloud storage is nice because a lot of places have local backup. Cloud backup also gives you an offsite location that if something happens to your physical site, someone forgets to put a tape in, or your place burns down, you lose all your stuff. The Cloud gives you a secondary place to backup to.

We've never even had to consider anything else for any situation for our customers. It restores well. It's hard to say anything about improvement because we're just so happy with it. Their support people are second to none. 

The one thing that could use some improvement is their Linux backup. Their Linux backup us a files/folders backup and you are not able to to a system restore. I have another product that I use for our Linux servers, but it would be nice if they had that flexibility on the Linux side. 

We have been using SolarWinds MSP Backup & Recovery for six years. We're using the standalone version as well as the RMM version, which are basically the same. The RMM version is integrated into their RMM package. 

In terms of stability, it runs. We were using it on a 2003 Exchange server and it runs on that. We've got it on an XP machine. We're running a lot of 2019 SQLs and 2019 Exchanges. It runs from top to bottom. It just runs. The only problem that comes up from time to time - but I don't feel it's under their control - is when you are backing up a workstation. The problem is when we're backing up a workstation, and there's a Windows update that comes down, it will shut their backup service off. It will then do the Windows updates, but won't turn that service back on unless the workstation is rebooted or the service is manually started.

 I don't think that's an issue of theirs but that's something that we're aware of. 

Solarwinds backup support guys are second to none! They are the best!  They are a great bunch of guys that are always great to talk to.

We used Vembu for a while until we had one instance where they couldn't restore the data that they said they backed up. We had Remote Backup Systems for a while and we ran into a problem with them not being able to restore data for a customer. We used Symantec backup for many years as a local backup, but only RBS and Vembu for Cloud and offsite. We have used Acronis, Veritas Backup Exec, Veeam, Arcserve, Symantec, as well as others over the years. We switched to SolarWinds because their cloud backup as well as local storage option coupled with their reliability was something that worked all the time along with no consumable or physical media issues you have with the other solutions. Since we had several bad experiences with not being able to restore data for customers when they needed it, we needed to find a solution that we could count on 100% of the time. There doesn't have to be any other reasons other than that. 

The initial setup was straightforward. You create your customer in your dashboard,  you right-click and add your device, give your device a name, and deploy it. It's so simple. From the RMM you can create an installation package that has all the client's info and then just run it. It has all the encryption and Cloud information in it. You just click "Create My Installer," it creates the installer, you copy that to the customer site, you run it and you don't even answer anything in that one. It has it all in there from the dashboard. 

From beginning to end, the deployment takes five minutes. 

We have definitely seen a great ROI on our Solarwinds backup solution.

Pricing-wise on the standalone is fair. The problem is that their RMM package is priced per device. Each device is allowed 500GB storage for $XX.XX. It's been like that for the past six years since we've been with them. If you go back five, six, seven years ago, 500GB was a lot, but as times change storage has increased. Operating systems are taking up more disk space, programs are taking up more disk space, updates are taking up more disk space, and people are storing more data. I know the storage (disk & cloud) part of it has gotten cheaper over the past six years, but the amount of storage you are allowed per device hasn't changed - it is still the same as it was six years ago. I'm not saying that they need to lower their per device fee, but I think it would be nice to see them allow more storage per device for that monthly per device fee.

Their pricing is still fair. Are they the cheapest? No. Are there other products out there that are as reliable as them? Probably somewhere, some product, but I'm not willing to take that chance because we developed a comfort level and we know if our customers get get corrupt data, need a deleted file restored, or get ransomware, we can get all their data back. That's where it's at. 

There aren't additional costs. You have your per device - you're allowed up to X amount and then you have overage charges, whatever per-gig over that you are. The billing is pretty straight up. If you have a stand-alone, it's however much all your clients are backing up by X amount, that's your bill.  As far as the billing, that's all pretty straightforward.

We looked at many different options as previously mentioned.  As far as ease of use, we looked at Veeam. Veeam is a nice product, but it is expensive. We also looked at the Barracuda backup solution, but that requires a physical appliance at each client's location. We've had two customers that were using a competitor's backup solution where they couldn't restore their data. We just don't have that problem with SolarWinds. for our customers that are concerned about internet/cloud restore speed, we just configure them with a local speedvault.

Everyone knows that the good backups and a good backup plan are the only safe haven from ransomware. If you've got a good backup, you don't have to worry about anything and that's where we're at. We've had three clients now in the past three months who had ransomware but were back up in no time with no data loss. 

Reliability and ease of use are was distinguish SolarWinds. 

I know there are a lot of companies out there that it's hard to switch from what you're doing. I would be willing to sit in a room with people that have evaluated as much as I have in terms of backup products over the years and talk and round table with them. 

I feel that SolarWinds had some issues with their per device charge and how much you are allowed with their RMM product, but as far as their backup products, they are rock solid. We've had no issues. None. I realize the backup is just part of their RMM thing, but that is the one part that there's just no question about.

Their product is reliable, easy to use, and fairly priced. It's not the cheapest, so if you're looking for the cheapest, then SolarWinds is not it. If you're looking for a quality solution that lets you sleep at night, knowing that you're not worried about your backup, your customer's backup, anything like that; I would definitely say, this is something you should really investigate and look into.

I would rate SolarWinds MSP Backup Recovery a ten out of ten.

Our primary use case is for all of our backup needs for the companies that we support throughout our area. Anybody who's looking for some sort of a trusted offsite backup solution, this is what our lead product is. It supports all bare-metal, offsite, cloud replication, the whole deal.

SolarWinds has improved my organization due to the way that we've been able to recover and not have any problems or issues within recovery. This has been key in making sure that we can get our clients back up working correctly, as well as making sure that the data is recoverable at any point in time.

It has reduced the amount of time that we spend on a day-to-day basis, as far as the admin side of the backup. We've probably been able to save a couple of hours per day, making sure that everything is working and working correctly the first time.

It has also reduced recovery times, as well as backup to the cloud itself. We've been looking at the recovery times. We have been able to save around eight to 10 hours per recovery, around an hour or two per week. And then as far as backup goes, we've been able to save around four to five hours. 

The most valuable feature is the recovery piece itself. Our ability to recover full systems correctly and properly the first time is what makes SolarWinds our most important piece.

The overall ease of use is fantastic. We have people who have very little knowledge who we've been able to teach how to do recoveries. Making things work has been very easy for us.

It provides a single dashboard for all types of data protection, we monitor everything through a single dashboard. It simplifies everything overall. It allows us to see everything, whether passing or failing any issues, any problems through a single pane of glass that we don't have to click through or adjust as we go forward.

We've noticed no difference between managing a simple or a complex backup or recovery, which is another reason why we liked the product so much. There have been no problems or changes as far as speed goes. We think that it's definitely an adequate or amount of time to recover those situations.

The efficiency of the resource and bandwidth use when it comes to both backup and recovery has been excellent at this point. We have not noticed any problems, issues, or changes within bandwidth and our ability to manipulate the amount of bandwidth that's taken at any point in time is another great feature.

The cloud storage feature has made us much more efficient, as well as profitable because of the ways that the software changes and deduplicates the amount of storage that is used at any point in time.

The reporting feature and functionality need improvement. We would like to see a little bit more detailed reporting that offers more CEO or C-level focused reporting options.

We have been using SolarWinds Backup and Recovery for roughly four years. 

I am very impressed with the stability. I haven't seen any problems or issues as far as corruption, stability, or anything along those lines.

It's very scalable and very friendly as far as scalability goes. It allows us to use whatever hardware we like and work in a variety of different situations.

Internally, we have about five or six dedicated technicians that we have using the solution. They are fully responsible for all deployment and maintenance.

In our organization, SolarWinds is used very extensively. All new backup opportunities go through and are sold as the SolarWinds Backup Recovery product.

Before SolarWinds, we used Barracuda Backups. The biggest reasons we switched to SolarWinds are because of the price, flexibility, and scalability.

The initial setup was very straightforward. It was very easy to use, very easy to understand, to sell, and to maintain.

We spent around a day or two learning how to back up, how things worked, how things got onsite/offsite. Then, just over time, we are continuing to look at ways to improve so, we spend a couple of hours per month learning new ways of doing things.

Our initial strategy was based on a cost-competitive situation and we were looking at something that was straightforward, easy to use, but also relatively inexpensive. This fit the bill for what we were looking to do. The strategy was to provide an offsite backup solution that would work for a client, in terms of a tape backup.

We had done the deployment ourselves. Any help that we needed, we got directly from SolarWinds. They were very good, very easy, and very willing to help. They're still very willing to help as we work through any hiccups or things that we see that are abnormal.

We have seen ROI. When we get a much more quick and scalable solution where everything works. We have been able to definitely increase our profitability within that.

We're about 40 or 50% more profitable than we were before.

The total cost of ownership given the inclusion of cloud storage and the absence of proprietary appliances has been great so far. The costs that they have in place are very fair and very justifiable.

The best thing about the SolarWinds solution is the ability to price or scale on a case by case basis. You're not buying into a full block of how many licenses you need. You're not signing up into a contract where you have to buy so many licenses, which has been great for us so.

If you're looking at doing a local storage device, then that is a one-time cost that you usually source from a third-party. They're outside of the initial software costs. There's nothing else that goes along with it.

The only solutions we looked at were Barracuda and Symantec Tape Backup solution. It wasn't very competitive. For Barracuda, the biggest pro for us at the time was our experience with it. We've worked with them for a number of years and a couple of different opportunities and situations. The con was the pricing. Then it was also the scalability where we were able to look at something that would allow us to grow along with the product versus having to buy an expensive piece of hardware. For Symantec Backup Exec, it was a pretty easy situation where it's either an onsite tape backup or an offsite cloud-based, more secure solution.

If you're looking for something that's going to be easy to use, cost-effective, but also provides a great backup and more importantly, a recovery solution, this is definitely something that you should look at and keep in mind. It's a great product. It works very well and I don't have to worry about if a backup is working or not.

Make sure that you don't undersize things. It's okay to oversize a local storage device. It's easier to come and oversell the opportunity or the option versus underselling it.

I would rate SolarWinds MSP Backup & Recovery a nine out of 10. I'd give it a 10 if we had a little bit better reporting. For the functionality and the feature set within it, I would give it a 10.

We have an RDS farm and we use SolarWinds for backing up the central storage. We also use it to back up the profiles and other related data.

The most valuable feature is the automation.

The monitoring makes it very easy to check whether a backup has gone bad.

The performance has been pretty good.

The recoverability seems to be fairly good.

Integration with a hybrid cloud is something that I found complicated. Ultimately, we backed away from this approach because of the difficulty that we were having. It may have been related to the firewall setting or other things, but we did not figure it out because it was too complicated for the amount of time that we had budgeted to work on it.

There have been a couple of times when we noticed that it is consuming too much CPU time, although we have been able to mitigate that.

I have been using this backup and recovery solution for between two and three years.

Adding another virtual server is very easy to do.

I have not been in contact with technical support myself.

For us, the initial setup was pretty straightforward. We do not host this solution ourselves. We use a service that is hosted by our provider.

The pricing of SolarWinds seems to be fair compared to the rest of the industry.

For us, this product works well. Our use case is fairly simple and it covers exactly what we need. I recommend using it, especially for an on-premises deployment. My advice for anybody who is implementing this solution is that it might be perfect as a cloud-based solution, but you may need some time to figure it out. I think that it should be just as easy on the cloud as it is on-premises. As a hybrid model, I think that it makes sense.

I would rate this solution an eight out of ten.

We use this solution to provide a simple, easy to manage backup solution for our clients

This solution has allowed us to expand our services offering.

The most valuables feature is the alerts and monitoring that catches the failed backups.

We would like to have better reporting.

We have been using SolarWinds MSP Backup & Recovery for three years.

Speed of transfer and upload to the cloud, excellent monitoring.

With the monitoring it enables us to keep track. It's more efficient, so it enables us to spend less time fixing backup issues for our customers.

It's tough to answer that because compared to most we've used it does everything well. File uploads. That can always be faster.

Six months.

Absolutely not, that's what's great about it.

Oh yeah. We actually have it on over 170 computers right now in service. And we're managing them all with one person.

We call or we chat, and so it's super fast response.

We had our customers using Carbonite and, with larger backups, it would say that it would back something up, and then if we needed some files from backup they weren't there. So we searched for a new solution to best to serve customers.

Straightforward. It could be done remotely very easily. Software that could be installed right from the client. So very basic, very easy. It's not complex.

One was Veeam, that's probably the best one out there. But, because we handle mostly mid-size customers, so while Veeam is probably the best, it's also the most expensive. Because of the size customer we have, it's too expensive.

And the other one was Acronis. It was slow uploading files and it wasn't the easiest of tools.

We use the product to back up Office 365 applications, including mailboxes, Team’s chat, and OneDrive.

The product is simple to use and manage. The customers have access to verify the backups.

There could be a possibility to create a local NAS backup for infrastructure.

We have been using N-able Cove Data Protection for six months or less.

I rate the product’s stability a nine out of ten. I encountered an issue related to an email report. The support team solved it in four hours.

We have 50 N-able Cove Data Protection users in our organization.

The technical support services are good.

Positive

The initial setup is simple.

A colleague and I conduct system integration for our end customers.

I rate N-able Cove Data Protection an eight out of ten.