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Mule Anypoint Platform Room for Improvement

Sr. Enterprise Architect at Teranet Inc.

As far as improvements, the runtime management in MuleSoft can be much better. It has some issues, or we have issues with it.

As for additions, the first thing that I want is for them to create their own connectors. That is very important. Other things beyond that are hard for me to imagine right now especially because they have a lot of features already that we are not yet using. 

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Senior Technical Architect at a tech services company with 11-50 employees

One should have hands-on experience on the DataWeave. If somebody knows MuleSoft and is planning to work closely with the solution, they should be comfortable with DataWeave.

Pricing is one aspect of the solution that is troublesome. There should be a lot of improvement in general, as this is a premium product, I can say. Most of the customers like to go ahead with MuleSoft implementation, but at the end of the day what is happening is when they go ahead and see the pricing, they get scared.

Performance-wise also they need to improve a lot. Basically, the number of ports is lacking.  When you have ETL kind of transformation, ideally it will be supported, however, we end up using a large number of ports. That will drastically increase the cost to the customer, however. They need to be able to allow for an increase in ports without expanding the price.

Everybody's now integrating with AI and ML kinds of features. They need to add more of these features into their offering as well.  

The scalability on offer could be better.

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Chief Digital Transformation Officer at a consumer goods company with 501-1,000 employees

I don't know if there are any real pain points per se. 

The terms of use and how it's priced has become very difficult to manage, which is forcing us to look for alternatives already - and we haven't even been using it for that long just yet.

The initial setup is rather complex.

There should be more templates associated with a standard to large ERP. There are 18 interfaces required between HighJump to SAP, our warehouse management system. Those templates are standard. Everybody that has HighJump and that has SAP would have to do those 18 interfaces and they should be in a template - yet those templates don't exist. Due to that, there's too much API building from scratch. They should be able to build an API library.

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Learn what your peers think about Mule Anypoint Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.
Software Engineer at Tkxel

In terms of improvement, customer support is a bit slow. I emailed the sales team for a pricing comparison, still no response. The developer community is far more generous on the other hand. Pricing model is very expensive, Mule should consider Pay as You go model. It will help on-boarding new clients in Asia region. 

Mule should have better B2B integration. Mule supports the idea of API Led Architecture and system of records approach. When it comes to broad perspectives such as B2B, competitive tools have better EIPs. 

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Solution Architect at a tech services company with 501-1,000 employees

It has different types of subscriptions. For platinum or lower subscriptions, there are not too many things that can be done. We don't see many features. They should release a basic version that has logging and monitoring features. These features should come with Mule Anypoint Platform for free instead of making customers pay separately for these features.

Its dashboard can be improved to have a lot of charts so that it is easy to visualize information. The utilization part can be improved. The dashboard is good currently, but it can be better. Other solutions like Elastic have a good dashboard, and they allow you to administer the product from the UI. Currently, for RTF, there is a different dashboard or utility. It would be good to include the same utility in the cloud solution.

It would be good if there is a centralized repository that includes the links to the information about various troubleshooting issues. The documentation is there currently, and it is good, but the troubleshooting information is too scattered. We have to go to different links to find troubleshooting information. This kind of centralized repository would be helpful for new customers who are implementing this solution. It will be helpful to see different kinds of issues that can occur.

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Owner at Skyward Tech

One of the issues I have is that Jira tries to be more than an API-based integration platform and it encourages writing of Java-based applications underneath the cover, even though it's not meant to be an app service, so it's slow. That's how they try to sell it. The solution has three layers; the experience layer, the process layer and the system layer. The system layer is used to connect the systems; the process layer can be used to create processes like transformations, logic, etc.; and the experience layer is used to interface with whoever's going to consume it. The problem is that the process layer is not efficient. It acts like an interpreter and interpreters are slow, and if you give it some path like converting to a 100 kilobyte file, it takes 15 times more memory than if I just wrote a program 

When you try using it for the processing layer, it doesn't work well. We ended up pulling back to .NET for our own internal microservices that do a lot of processing. We use the .NET microservices as the process layer, because we know it's faster. Then we plug it into Mule to experience the API interface and that's when we need to make a choice, do we put our system APIs right through our microservice, or do we use Mule as a system API layer, but then let it interface with our process API. We just had to make choices.

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Technical Architect at a tech services company with 10,001+ employees

With regard to the integrations, I'd like to see something similar to the features you find in Dell Boomi related to the intelligent management data and intelligent mappings. Those would be helpful improvements that would help developers. For beginner users with little technical knowledge, some low code would help. 

The solution is Java oriented but doesn't require Java knowledge which is good. But when you are debugging something or when you have other issues, it's important to know a little bit about that. I'd like to see some simplification. Anything that can be automated in the Data V area would also be helpful. 

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Director of Innovation at a tech services company with 51-200 employees

The solution is very expensive. They need to work on the pricing.

Technical information is not always easy to find. They should work to make it more accessible. 

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Content strategist at a tech services company with 11-50 employees

Better documentation, in particular with respect to the initial setup, would be helpful.

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Solution Architect at a tech services company with 10,001+ employees

Overall, I think they're keeping pace with the changes that are happening. I don't have any complaints about anything. They could just improve implementing the integration.

I would also like to see some kind of monetization of A-P-S. That's important.

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IT Director - Data and Analytics at a mining and metals company with 10,001+ employees

Its documentation needed a little bit of work to make it more usable. It is a platform that is used mainly by developers and other people for connecting systems. Its documentation was confusing in some areas and was not very helpful in other areas. I had to go to a consultant to get some work done, which ideally shouldn't be required.

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R&DS IT EL - Digital at a healthcare company with 10,001+ employees

Mule Anypoint Platform could improve by having more up-to-date adapters to do work in a digital space.

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Learn what your peers think about Mule Anypoint Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.