Coming October 25: PeerSpot Awards will be announced! Learn more

Meraki MS Switches Room for Improvement

Jóhann G. Thorarensen - PeerSpot reviewer
IT Manager at Sund Upper Secondary School

What could be improved in this product is the price. It could be cheaper.

Gaining a deeper access or deeper understanding of certain things, and being able to look further into the workings of Meraki MS Switches, is something I'd like in the next release.

Having bundles in relation to price would also work perfectly for us.

View full review »
Senior Network Engineer at a tech services company with 51-200 employees

In my opinion, there's room for improvement cost-wise. With Meraki's licensing terms, you're required to pay an annual licensing fee, which can be for a one-year license or perhaps a five-year license. But if you analyze the costs involved, there are huge expenses incurred as far as the licensing is concerned. It's very costly.

When you see the cost of the device and the cost of the license, they're almost the same. So let's say, for example, a device costs $4,200 and you go for a three or four year license, it will cost you the same. And that's for everything; for the wireless, the switches, the firewalls, everything.

Of course, the total costs depend on several factors, including the customer requirements, the service provider, and the service integrators (which may have their own partnership bias). With Cisco partners, there are gold level partners which will have different discounts to the silver partners, for instance. Given these factors, I always try to get the maximum discount from the vendor so I can offer a solution to my customers at the lowest margin.

Apart from costs, one improvement that I would like to see in terms of features concerns the mobile application. Most users of our switches are now on the web-based interface and I feel it's time for Meraki to start developing the mobile app more seriously, because it's currently not up to standard and a lot of people aren't using it.

View full review »
User at Baseline Consulting, LLC

The documentation could be more extensive. For example, it could describe more scenarios.  It would be great if they could incorporate AI engines into the switching infrastructure and firewall so you can configure it to prevent intrusion. They have intrusion prevention and detection, but they could enhance it by incorporating AI into their firewall.

The switching infrastructure doesn't need AI so much, but it would undoubtedly benefit their firewalls. That would be enormously helpful in creating the secure infrastructure most clients want. Hacking is a significant concern as the country becomes increasingly dependent on digital infrastructures.

View full review »
Buyer's Guide
Meraki MS Switches
September 2022
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.
Supervisor of IT Infrastructure & Cybersecurity at a tech consulting company with 51-200 employees

Meraki MS switches are great for pretty much all SMB networks and most enterprise networks. However, there are some higher-end functions that larger enterprise networks with full access, distribution, and core switch stack may find limiting.

One of the most challenging things to get used to is the delay in the time it takes for changes to be implemented. With a locally managed switch, you make a change and it is pretty much immediate. With the nature of cloud management, you make a change and it may take 1-3 minutes before that change makes its way to the device and takes effect. It's not a problem once you get used to it but when we first started working with Meraki I found myself making a change and immediately assuming it didn't work so I would change it again. Patience is your friend when making changes. They have a field on the dashboard that lets you know when the config is up to date. I'm not sure if this delay could be reduced or not by prioritizing communications but it is by no means a show stopper.

View full review »
Samir Shah - PeerSpot reviewer
CEO at Infinity Access Technologies Pvt Ltd

They need more variety in terms of models to satisfy different customer requirements. There are very limited models right now. The range of models could expand.  

They need to work on prioritizing different types of data on the network, whether it's voice, data, video, et cetera. Video needs to be prioritized in a much better way, for example.

If there are certain search protocols added to these switches that make for better network trafficking, that would be ideal.

The lack of availability of hardware is causing issues and bottlenecks. 

We'd like interoperability to continue to be improved. 

View full review »
Devanand PR - PeerSpot reviewer
IT Support Executive at a healthcare company with 51-200 employees

We had some dashboard licensing issues, maybe because their method of collecting data from the user needs to be more streamlined. It seems that they have collected information from the vendor, but perhaps there is not a proper SOP regarding this.

They collected some vague information that was registered and when it came to us, we found out that they didn't use our proper email address. As a result, licensing became an issue. It was only resolved after we contacted them and changed the details of the registration. Consequently, there was a long delay before we started using it.

When I registered the system in India, there was no problem. However, in the UAE, the vendors were not collecting and properly verifying the details. The need to streamline the licensing data collection process to fix this.

As a manufacturer, or OEM, they might be doing their part correctly, but the vendors might be losing the data. So, they need to be strict on their vendors to collect the information properly. Or, they need to at least contact the people, the end-users, and verify that it is correct. As it is now, they just depend on the vendors' data. Before they register it, they need to contact the customer directly with the data and verify it. Ideally, some kind of SOP should be there.

With no SOP in place, the question becomes one of what happens when Cisco takes the data from the vendor and registers the product, but doesn't verify it by contacting the customer. This can happen in cases where the vendor is in a hurry to sell the product. In fact, they might fill in bogus data and give it to Cisco. Then, once the customer gets the product and starts to configure it, they get the licensing issue like we did, which is the first step in the process. The fails only because the data given by the vendor is wrong, and it's not the fault of the customer.

If instead, Cisco verified the details with the customer again, once they receive the data, it would be better. As I suggest this, it might seem like a slow process, but in today's world, it is not. They can contact the customer directly, using the provided email or mobile number. They can call them, verify the details, and it will be good for both Cisco and the customer.

View full review »
Consulting Engineer at IV4

It would be good to include the command-line access someday.

View full review »
Owner at a consultancy with 1-10 employees

The biggest area that they fall short on is comparing the performance. I don't have the articles in front of me, but the performance of a Cisco Meraki Switch versus some of the other devices that are more expensive or are equally as expensive as Meraki, they're falling short on the performance, because you're paying so much more money and they're not performing better.

That is a big problem when you talk to clients who've researched this. If ease of use and flexibility is important, I usually forego the high-end performance for the money. The performance is not bad, but let's say I bought one of the other Cisco switches or Juniper switches — they perform better for the same amount or even less money. That's a big drawback.

They need to work on the performance. Maybe the chipset that they're using is not as good as Juniper, for example. But their goal is not performance, it's consistency. If you're about consistency and ease of use, Cisco is definitely better. If you're about performance, that's where they fall short.

Keep in mind, that's my opinion; someone may argue differently with me — that Meraki is not better. It's not slower or less performance-optimized, but it's something I come up against when I discuss it and offer it as a solution versus Juniper or some other devices.

I want to use Meraki because I want to be able to plug it in and set it up in 15 minutes. Then when I have to troubleshoot something, it's easy. When I have a problem with the network, I call them up and they help. They actually help. You call up some of these other vendors, they're like, "Huh? Oh, you got to do all this stuff." I'm like, "No, no, no. Let's look at the logs together. Then you tell me what you see. And then I'll fix, or I'll adjust, or we'll replace." I don't want to go through this whole story and song and dance as I did with HP. So it's a problem.

Cisco overcomes that, but performance is where they get hurt. When you talk to any of the other guys that do network architecture, they're like, "Well, we're not going to pick Cisco Meraki. We're going to pick the other Cisco switches, or we're going to pick Juniper, or we're going to pick something else, but we're not going to go with Meraki." I'm like, "Okay." But in a small to medium-sized business, you can't beat them. 

View full review »
IanMacfarlane - PeerSpot reviewer
ITSM SME at Valencia Advisors IIP

It would be great if they can get the price down for small businesses.

View full review »
Dan Brunnquell - PeerSpot reviewer
Director Of Information Technology at a financial services firm with 11-50 employees

I don't see any need for any improvements for my particular use case. 

They could lower the price.

View full review »
JoelCloutier - PeerSpot reviewer
Engineer - Operations Technologies Individual Contributor at Innergex

We didn’t like the performance, which is why we ended up stopping usage.

We had issues with the stability, issues with the pricing, and the total cost of ownership.

The feature set is less attractive than other or similar equipment from other companies.

You can’t really scale the solution.

We’d like to have on-premises management in the future versions of the product.

It would be great if there were industrial protocols with more on them for an IT environment.

View full review »
Paul Woods - PeerSpot reviewer
Founder at SDWAN Clan

It can have better security. It needs more security enhancements, and in particular, a zero-trust element. If we could have external and internal users vetted in the same way as a zero-trust network, that will be handy.

View full review »
Consultant at Decathlon International

The switch capacity needs to be improved. Today we deploy some MS switches for the data center. Previously, it was a small data center and we get the most powerful device into the portfolio of Meraki to respond to this subject. However,  it could be great to have a better capacity with 10 gigs or 40 gigs, for example.

As a physical device, it's not extremely scalable.

View full review »
Director, Network and Telephony at a healthcare company with 1,001-5,000 employees

I would like to add a voice capability to Meraki, to make a call or receive a call. It can be done in the software or some type of hardware.

The switches have wireless, routers, firewalls, and SD-WAN. They have also added cameras to their product lines, as well as the sensors in their product lines.

I like to see to add some voice capability to complete the circle. That would make them complete in terms of having the ability to make a phone call. For example, if I am buying their products and I need a phone, then I would have to go buy a phone from another vendor. 

It would be nice because if I had a phone added then I would need to go to any other vendor. 

I would have one dashboard where I could see my sensors, my firewall, my switches, my wireless, and I can see the switch, I could see everything. I wouldn't need to go to the dashboard to look at my phone activity. It would all be on one dashboard and involve one vendor.

View full review »
Majid Yousuf - PeerSpot reviewer
Sales Engineer at Logicom

Clients are very confused by technical support. They seem to have trouble reaching Meraki to get the assistance they need.

I'd prefer if they'd go for Layer 3 features. We do not have access to these yet. Aruba, for example, offers full Layer 3 features.

View full review »
Corey Taub - PeerSpot reviewer
Senior Network Administrator at RS&H

As far as the downside, I would say that they're not data center ideal. They're definitely missing some of the higher end data center Cisco features, but I'm sure those are coming down the road. Probably the only other downside I see to these is that they're very limited in their GUI for the initial configuration. 

View full review »
Lead Engineer at a tech services company with 51-200 employees

In this solution, you are lacking a feature that Cisco Classic has that allows you to save your configuration with a serial cable.

In some deployments, I would like stacking to act like RAID 1 but not if you are updating the firmware of one switch in a stack. Stacking and switches with Meraki, they need to improve on this. I had a different experience with Extreme Networks which behave completely different.

View full review »
Joel Masocha - PeerSpot reviewer
IT Manager at a construction company with 10,001+ employees

I wouldn't say I'm in a position to talk about any improvements because I'm still learning. We're still on the learning curve, so we have not implemented a lot of the things that we can do with the other switches. But I'm sure that maybe during the course of the next month or two, we'll be able to replace enough of these switches to see how well they work.

View full review »
Sid Roy - PeerSpot reviewer
Vice President - Operations & Client Support at Scicom Infrastructure Services

Performance is an area in need of improvement. Other systems, such as Juniper switches, perform better for the same or less money. For consistency and ease of use, Cisco is definitely better, but performance is where things fall short. 

Price to performance value when compared with competitors is a feature that should be addressed in the next release. 

View full review »
Neal Arwood - PeerSpot reviewer
Principal & Director of Operations at Net3IT

On the switches, I don't know a whole lot that I would change. Different levels of switches have different layer 2 and layer 3 functionality. It's always nice to have layer 3 functionality across the board if you can, but that drives up the cost. 

They've got different lines for different amounts of layer 3 functionality. However, on their models that do include full layer 3 access, when you choose to use layer 3 on a switch, it doesn't have the full functioning routing capabilities of an MX firewall. It can be limiting in some of those aspects. I have found myself in a situation where I thought I was going to have the ability to do all the routing from an MX firewall, but even on their fully functional layer 3 switches, you don't have that. There are drawbacks. So, it is not just a, "Oh, I can use a switch instead of a firewall for the routing part of it." The answer is, "That's probably not a good way to think about that."

View full review »
Senior IT Consultant at a tech services company with 11-50 employees

A while back, there were some update problems.

Pricing is higher than other options.

Technical support hold times seem to be getting longer. 

View full review »
Anoop-Kumar - PeerSpot reviewer
Video conferencing Admin at Akshara Enterprises India Pvt Ltd

The throughputs, especially the throughput path, can be improved on the core switches. I think they should improve the throughput in the core switches to enable higher throughputs. A little bit of training for customers like online training would definitely help us.

View full review »
Antra Andrianarivo - PeerSpot reviewer
Technical Manager at Nexthope

Since 2019, we have not encountered any problems with the switches. On our servers, there are occasionally some bugs or some problems with some features that need Meraki support; however, everything works well with Meraki Switches. 

We aren't missing any features. 

View full review »
Mike-Robinson - PeerSpot reviewer
Owner at Mar Consulting Services

Mandatory maintenance is an area that needs improvement.

View full review »
Tech Engineer at Wipro

Sometimes, when we plug the new switch into the internet, they will upgrade there and it'll take time. At times, we didn't know whether the switch was operating or not so we have to take the console and we have to do some troubleshooting. In the console, we can find out there if the Cisco Meraki switch is not connected with the Meraki cloud. 

The MG21 is not working on a 5G SIM card. It requires 4G SIM cards. Therefore, we are using two links, an internet broadband link and one for MG21 that is on SIM card based for small sites. We all suffer a lot of issues for MG21. 

View full review »
Joseph Sidhom - PeerSpot reviewer
Telecommunication Group Leader at SCG

Meraki's support for outdoor switches is something that we're facing problems with. This is an area that needs to be improved.

Meraki should include an application to assist users with the design of access points.

View full review »
Vice President of Information Technology at a non-profit with 51-200 employees

The licensing model needs to be improved. The way they license their products, I'd rather just pay for a device by the device, and not have to pay annual subscription fees.

View full review »
Sambasiva Rao Venigalla - PeerSpot reviewer
Technical Manager at a tech services company with 11-50 employees

The pricing could be cheaper.

There should be a focus on the emerging markets to offer better pricing. In India, they are offering it at better pricing for the emerging markets.

View full review »
It specialist

We have dealt with a few minor bugs. 

We would like the solution to lower its costs. 

View full review »
Fabio Palme - PeerSpot reviewer
Solutions Architect at Ingram Micro

The price of Meraki MS Switches should come down, particularly for the Layer 3 switch, which is the most expensive switch. 

Because we have Wi-Fi 6, which is 2.5 or sometimes 5 Gigabits, we want the biggest ports in the lowest, entry-level switch. Sometimes we have to provision the equipment because there are some gaps.

I would like to see improvements to the dark mode in the next release, as I prefer the dark mode.

View full review »
IT Engineer at a printing company with 201-500 employees

It would be great if the switch can identify the IP address connected to the network port. It seems most of the switches cannot identify the IP address. They can identify the MAC address but not the IP address.

View full review »
Dhanushka Chaitanya - PeerSpot reviewer
Manager - Enterprise Networking Solutions at a tech services company with 201-500 employees

Their subscription model could be better. Some of our customers prefer a one-time payment to a monthly or yearly subscription model, so they don't buy the product. Technical support could also be better.

View full review »
IT Manager at a hospitality company with 201-500 employees

They tend to have some weird issues with fiber uplinks.

View full review »
Mansukh Bhesania - PeerSpot reviewer
MD and CEO at Aster Networks Pvt Ltd

I don't think that the cost is a problem, but sometimes the price requires convincing the customer of the value.

View full review »
MuhittinAkar - PeerSpot reviewer
Hardware and Networks Support Executive at a manufacturing company with 501-1,000 employees

Meraki MS Switches could improve the process of installing firmware.

View full review »
AkshayPrakashan - PeerSpot reviewer
Network Consultant at Redington

There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch.

View full review »
Sara Coronel - PeerSpot reviewer
Senior Consulting and Design Engineer at Claro Ecuador

I think the cameras should be better integrated so that clients can review real time images on the dashboard. That's a basic feature.

View full review »
CIO at U.S. Metals, Inc.

I've had some hardware failure issues on the POE side on several switches across the years. There seems to be a problem with the POE ports of their unit system.

View full review »
Enzo Bastianello - PeerSpot reviewer
CECEO, ICT & Privacy ConsultantO at CHIP COMPUTERS S.r.l.

This is quite an expensive solution so I'd like to see the cost reduced. The complete installation can be very expensive because the switch doesn't have an option to perform fiber connectivity.

View full review »
Director at a tech services company with 201-500 employees

The scalability and integrative abilities with on-premises systems could stand improvement. 

I am talking about the monitoring features and those directly concerning the internal management systems. The stock switches should be more reliable. 

The solution is a bit on the pricey side. 

View full review »
IT Infra Head at a consumer goods company with 1,001-5,000 employees

The traffic reporting should be better in Meraki MS Switches. We want to be able to see all the traffic and where it is going. Additionally, detailed device utilization information would be very helpful for the security personnel.

The solution VPN is based on Windows features. They have to come up with their own solution because of what is happening, sometimes it is connecting and sometimes not. If they had their own tool, these types of issues can be mitigated.

View full review »
Luiz Kazan - PeerSpot reviewer
Corporate Head of Digital Solutions Development Strategy | Smart Cities and 4.0 Industry at a comms service provider with 10,001+ employees

This product doesn't enable a local configuration without internet access. If you compare this product to Fortinet the granularity of blocks that you can do related to the firewall and reports that you can deliver and control about blocking all access on Fortinet is more than Meraki. And when you talk about number of WANs that you can put on the device, Meraki can have only two WANs and when you have Fortinet you can have at least six sources of WAN.

View full review »
Raul_Morales - PeerSpot reviewer
Preventa TI at a tech services company with 51-200 employees

The solution does not fit all use cases. 

View full review »
Buyer's Guide
Meraki MS Switches
September 2022
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.