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PeerSpot user
Senior Manager of IT at a recruiting/HR firm with 51-200 employees
Vendor
Provides centralized virus signature and patch updates.

What is most valuable?

I like the following features:

  • Centralized virus signatures and patch updates.
  • Reports of signature update status.
  • HIP management and automatic product deployment.
  • Allows virus signatures and VirusScan Enterprise patch updates via McAfee agents installed on the user's PC.

Before this solution, I had to do the following:

  • Set up daily virus signatures and product updates on each PC in the office. These are the configurable parameters in the McAfee VirusScan Enterprise application.
  • Perform regular spot checks on some PCs to make sure the virus signatures are being updated. As the number of PCs increases, I needed to find a solution to handle this task.

With this solution, all I have to do is install the McAfee Agent on a PC. When the McAfee agent communicates with the ePO server, ePO checks if VirusScan Enterprise is installed on the PC.

If it is not installed, it will start the deployment, patch updates, and virus signature updates. The ePO server is configured to send me a report of virus signature versions and VirusScan Enterprise patch levels of all connected PCs by email on a daily basis. This saves me a lot of my time, as I don’t have to check this information on all PCs manually. I end up with a beautiful report to show my auditor about how the anti-virus software is implemented.

How has it helped my organization?

This solution reduced a lot of effort to check and confirm that all PCs are running the latest anti-virus signatures and patch levels. It also helps the IT admin to find the mapping between the logged-on user ID and the PC name which Windows AD doesn't provide.

What needs improvement?

I would like to see the solution provide a function to roll back patch deployment and alert the administrator about which system is not supported per patch level. It should retain all previous patches in the system to support legacy systems, including the latest patch that was checked in the system.

For how long have I used the solution?

We have been using this solution for over six years.

Buyer's Guide
McAfee ePolicy Orchestrator
May 2025
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

The system is quite stable and works as expected.

What do I think about the scalability of the solution?

There is no built-in or easy upgrade of the system. When I upgraded the system from a 32-bit version to a 64-bit version last year, I basically reinstalled the whole environment.

How was the initial setup?

The initial setup is very straightforward. The IT administrator can install and setup basic functions of the system without a user manual.

However, for some complicated functions like drive encryption, it is better to read the user manual before deployment.

What's my experience with pricing, setup cost, and licensing?

Make sure you understand the following:

  • The license terms and how they are applied to the user or device.
  • What products are covered.
  • The dates of the license period.
  • Whether or not the agreement will be automatically renewed with an increase in price.
  • Whether the price is different when running on a server or on other special devices.
  • The support SLA and if there are any additional charges if the problem is complicated. If you do this, you won’t be surprised when you call support.

What other advice do I have?

I would suggest the following:

  • Set up a test environment. Test all products you are going to deploy on all platforms you have before actual deployment.
  • The testing environment should be retained since new patches may impact some legacy systems.
  • Plan your implementation and application deployment. Write down all parameters you put into the system configuration. Link this with Windows AD for user authentication.
  • Prepare your SMTP server for an email setup alert.
  • If you are going to use it to manage McAfee VirusScan, make sure you set it with up-to-date virus signatures from McAfee, at least on a daily basis. This is not enabled by default.
  • Consult your IT vendor for best practices.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Security Professional with 501-1,000 employees
Consultant
Top 20
With it, I was able to make an MSS (Managed Security Service) solution.

What is most valuable?

  • Centralized management
  • The scalability
  • The report engine

How has it helped my organization?

I made an MSS (Managed Security Service) solution based on the ePO and McAfee Endpoint products.

This was before all the vendors made it themselves, and when I researched the major vendors, this was the best product for the project.

What needs improvement?

The fact that it uses MSSQL, and cannot be deployed on anything other than Windows, can be a problem. The system can get slow at times when you do big searches and reports.

For how long have I used the solution?

I've been using it since 2007.

What was my experience with deployment of the solution?

We had some issues with deployments as this product was not made to be set up as an MSSP solution but we had a lot of help from McAfee, and fixed them all.

What do I think about the stability of the solution?

The problems with stability as never in the ePO but in the Operative system (Microsoft Windows) and the database server (Microsoft SQL).

What do I think about the scalability of the solution?

The scalability is very good.

How are customer service and technical support?

Customer Service:

We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting the support we needed.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

F-Secure, but their product did not scale, and there are so many more endpoint products, that the ePO can handle than F-Secures Central management system.

How was the initial setup?

It was not the easiest projects I did, but with help from McAfee it was not that difficult.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

We were a managed service provider, so the licensing was not what most customers have. We report in what we use, and pay after.

Which other solutions did I evaluate?

We looked at several options.

What other advice do I have?

If you use any McAfee endpoint solutions in the enterprise you need to use the ePO, as there are no other options.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, vendor and consulting.
PeerSpot user
Buyer's Guide
McAfee ePolicy Orchestrator
May 2025
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Antivirus Support Team Lead at a insurance company with 1,001-5,000 employees
Real User
Centralized security management software that allows management of various McAfee products on the client computers.

What is most valuable?

Easy interface, reliability, scalability, built-in reporting.

How has it helped my organization?

We integrate more and more client computers from different supported businesses across the globe into a single ePO environment managed by a single support team, thus reducing support staff and unifying security policies across organization providing the anti-malware protection to the endpoints (both to servers and to workstations).

What needs improvement?

a. Reporting: The pre-canned ePO queries can be improved

For how long have I used the solution?

We use different versions of McAfee ePO for the last 10 years (v. 2.5 through v. 4.6).

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated to McAfee Level 3 or to McAfee software developers.

Which solution did I use previously and why did I switch?

We used to use Computers Associates AAO software till 2003. The McAfee manageability and price was much better.

How was the initial setup?

Straightforward

What about the implementation team?

We invited the vendor team. I’d rate their level of expertise 4 out of 5.

What other advice do I have?

I like McAfee ePolicy Orchestrator software. It is great centralized security management software that allows management of various McAfee products on the client computers. McAfee ePO makes risk and compliance management in the organization simpler and more reliable.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Manager of System Security with 5,001-10,000 employees
Vendor
Although it has the ability to auto create service tickets, it needs to expand to allow more products this ability.

What is most valuable?

Automatic workflow remediation

How has it helped my organization?

By setting up automatic workflows for specific tasks by the use of property tags there is less hands on intervention needed.

What needs improvement?

Although it has the ability to auto create service tickets, it needs to expand to allow more products this ability. It also seriously needs a better way to direct connect to remote users not located within the network.

For how long have I used the solution?

12 years

What was my experience with deployment of the solution?

Yes, someone who doesn’t understand their environment and the configuration needed cannot just turn everything on and let it go.

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No, we were able to scale this from a single location within the US of 100 endpoints to 5,000+ globally within a week with only 10% of the systems having a problem that needed to be addressed because of a specialized configuration.

How are customer service and technical support?

Customer Service: 8 out of 10Technical Support: 8 out of 10

Which solution did I use previously and why did I switch?

Kaspersky, the management console is very cumbersome and difficult to manage and doesn’t allow for the fine grained control of ePO.

How was the initial setup?

It’s straightforward until you get to some of the advanced components such as a DMZ and agent handler deployment.

What about the implementation team?

In-house, I personally did the implementation, configuration and management.

What was our ROI?

Saves a company 20 man hours a week. The true dollar value ROI is going to be based on the cost of the product for a particular company, since that can vary depending on the negotiated contract terms.

What's my experience with pricing, setup cost, and licensing?

This product will take 40 man hours for setup, configuration and deployment once the environment information is gathered.

Which other solutions did I evaluate?

Yes, Trend Micro

What other advice do I have?

There is no other product out there with the control and overall security components that can do what ePO can.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user3372 - PeerSpot reviewer
Senior Manager of IT at a government with 1,001-5,000 employees
Vendor
Thinking Outside of the Cloud: A Holistic and Strategic Approach to Enterprise Security

Cloud computing is one of the next significant stages in the Internet’s evolution, providing the means through which everything – from computing power to computing infrastructure, applications, business processes to personal collaboration – can be delivered to us as a service wherever and whenever we need.

Whether it’s Software as a Service (SaaS), Infrastructure as a Service (IaaS) or Platform as a Service (PaaS), cloud computing has been with us long before the media had a catchy name for it.

The landscape of a typical business no longer reflects ones that were operating several years ago. The advancements in communication, collaboration, information and/or currency exchange/processing and the speed in which they are done have truly created new opportunities to the modern enterprise. But these benefits have unearthed many questions and challenges-especially to the overall security of an enterprise whose reach is no longer just the extent of their firewall.

I have dedicated the more than 15 years of my career managing DOD business technology risk in large and small organizations. I’ve served in a variety of roles across heavily regulated industries, successfully leading all aspects of IT security programs, including policy and procedure management, oversight and control, strategy, architecture, development, and training.

During this period one of the greatest challenges have been end-to-end enterprise security, primarily protecting sensitive information from unauthorized manipulation and disclosure by B2B and B2E who pose a substantial threat due to their knowledge and authorized access to corporate internal systems and data.

Training and education is a critical step towards the reduction of insider threats, but alone it’s simply not enough.

Once I understood the nature of the security threat within my organization’s enterprise, I was ready to minimize its effects. The primary objectives during containment activities were to mitigate personal risk to employees and customers then mitigate risk to the organization.

Fortunately, many years ago my organization adopted a top-down Host Based Security System (HBSS). This security baseline is a flexible, commercial-off-the-shelf (COTS)-based application. It monitors, detects, and counters against known cyber-threats to my organization’s Enterprise. At the heart of HBSS is McAfee’s ePolicy Orchestrator (ePO).

McAfee ePolicy Orchestrator (ePO) is widely acknowledged as the most advanced and scalable security management software in the industry. It has enabled me to connect industry-leading security solutions to my organization’s enterprise infrastructure to increase visibility, gain efficiencies, and strengthen protection.

Whether it’s securing the mobile workforce, the virtualized data center, complex applications, or the distributed enterprise, security has never been more challenging or important. McAfee ePolicy Orchestrator (ePO) Networks has allowed me to balance security with access to network resources, information sharing and remote connectivity.  Additionally its end-to-end security solutions has helped my team and I connect, protect and manage across the entire network infrastructure, from the endpoint device all the way to the data center, and allowed us to maintain total control.

Finally, enterprise security has been simplified by leveraging a holistic Information Assurance approach, McAfee ePO fills the gap that few enterprise and cloud assurance platform fills by bridging business and technology concerns that aligns IT-GRC and Enterprise GRC.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1404912 - PeerSpot reviewer
Cyber Security Consultant at a computer software company with 51-200 employees
Real User
Useful tool to detect any pattern, and one can add or remove any servers as required
Pros and Cons
  • "McAfee ePolicy Orchestrator has a built-in advanced pattern, which is very useful because it can detect any pattern."
  • "I would like to see McAfee reduce the amount of manual work required."

What is our primary use case?

We use McAfee to detect patterns. For example, if we detect credit cards, we can use the advanced pattern. 

To maintain the solution, we require two individuals that are knowledgeable in SQL and DLP.

What is most valuable?

McAfee ePolicy Orchestrator has a built-in advanced pattern, which is very useful because it can detect any pattern.

What needs improvement?

McAfee ePolicy Orchestrator requires a lot of manual work. For example, if you use Symantec DLP, only one policy is needed, and you can apply it to all of the channels that are an endpoint, like the web or email. With McAfee, you need to create separate rules for all of those channels. One policy for email, one policy for web, and so on. I would like to see McAfee reduce the amount of manual work required.

In the next release, I would like to see an integration with third-party solutions for classification. We find that implementation is limited for some products. I would like an open API that we can integrate with other classification tools. 

For how long have I used the solution?

I have been using McAfee ePolicy Orchestrator for two months.

What do I think about the stability of the solution?

The stability of McAfee is user-friendly and stable.

What do I think about the scalability of the solution?

The solution is scalable. You can add and remove servers as required.

How was the initial setup?

The initial setup was straightforward, not complex.

What about the implementation team?

The implementation was done by me within a test environment. 

What's my experience with pricing, setup cost, and licensing?

We are using a free trial version of McAfee ePolicy.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Implementation Engineer at a tech vendor with 201-500 employees
Real User
A stable and scalable solution
Pros and Cons
    • "As for improvements, I think that putting everything on a cloud and one console would be a great idea and would be useful for customers."

    What is our primary use case?

    The use case differs based on each customer. I work with customers and try to understand their requirements, use cases, security challenges, and then I work on the project plan or design documentation so that I can help them configure their product. 

    What needs improvement?

    As for improvements, I think that putting everything on a cloud and one console would be a great idea and would be useful for customers. 

    For how long have I used the solution?

    I have been working with McAfee for about two years now. 

    What do I think about the stability of the solution?

    This solution is stable. 

    What do I think about the scalability of the solution?

    This solution is scalable. 

    How are customer service and support?

    McAfee's technical support is actually fine. 

    How was the initial setup?

    The installation process is straightforward. 

    What other advice do I have?

    I don't have much exposure to other similar products, like Netskope or Palo Alto, but overall, looking at security, I would give this solution a seven out of ten. I recommend this solution to others. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer2095398 - PeerSpot reviewer
    Technical Engineer at a tech services company with 1,001-5,000 employees
    Real User
    Easy to manage but needs to upgrade some features
    Pros and Cons
    • "The best part is management in McAfee ePolicy Orchestrator."
    • "McAfee ePolicy Orchestrator needs to upgrade the technology; it's like their area function is not quite as good as compared to other market vendors."

    What is most valuable?

    The best part is management in McAfee ePolicy Orchestrator. It's very easy to manage agents.

    What needs improvement?

    McAfee ePolicy Orchestrator needs to upgrade the technology; it's like their area function is not quite as good as compared to other market vendors. So they have to work on it.

    For how long have I used the solution?

    I am not using it, but I know the capabilities of McAfee ePolicy Orchestrator. I work for a security integration company that sells OEMs in terms of endpoint security, including McAfee and other solutions.

    What do I think about the stability of the solution?

    The stability of the solution is good. I would rate it a seven out of ten.

    What do I think about the scalability of the solution?

    I would rate scalability an eight out of ten. McAfee ePolicy Orchestrator is a scalable solution.

    How are customer service and support?

    I had some technical issues, which were not known by the vendor itself.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is neither easy nor difficult, and I would rate it a five out of ten.

    What other advice do I have?

    Overall, I would rate McAfee ePolicy Orchestrator a six out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free McAfee ePolicy Orchestrator Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free McAfee ePolicy Orchestrator Report and get advice and tips from experienced pros sharing their opinions.