Try our new research platform with insights from 80,000+ expert users
Rohit Nagar - PeerSpot reviewer
Pre-Sales Solution Engineer at Amrut software pvt ltd
Reseller
Top 5Leaderboard
An exceptionally stable tool for portfolio and project management requiring an easy setup phase
Pros and Cons
  • "In general, the valuable features of the tool are its capabilities concerning dependency reports and task status."
  • "The team-centric view is slightly weaker in JIRA compared to its competitors, especially considering how I can evaluate how each resource has been placed, not just in one project but across JIRA."

What is our primary use case?

JIRA Portfolio gets used by my company's customers for its capabilities, like portfolio management, project management, and generating high-level project reviews for their CXOs.

What is most valuable?

The most valuable features of the solution for my customers are the product's ability to generate dependency reports and provide the basic view where they evaluate the task status, like to which team it got assigned with respect to certain versions and how they are placed.

In general, the valuable features of the tool are its capabilities concerning dependency reports and task status.

What needs improvement?

The team-centric view is slightly weaker in JIRA compared to its competitors, especially considering how I can evaluate how each resource has been placed, not just in one project but across JIRA. JIRA fails to showcase particular information missing, including how resources are placed and the capacity in the coming weeks or in a particular time zone.

The product's scalability should be improved in the future. The big setback when I look at JIRA Portfolio is that though we provide multiple kinds of templates, like JWM or JSM, in place, JIRA doesn't give you an option where you can play with multiple kinds of project methodologies. If you look at the bigger picture, Atlassian gives you a box mechanism where it has an approach where it provides lean, LeSS, and waterfall as well, and that particular flavor is missing in JIRA Portfolio.

For how long have I used the solution?

I have been using JIRA Portfolio for the last four years. My company has a partnership with Atlassian. My company is a platinum partner of Atlassian in India. I use the solution's latest version.

Buyer's Guide
JIRA Portfolio
April 2025
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
864,053 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution since I haven't faced any issues. Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

My customers are mostly enterprise-sized businesses. My company does serve medium segment clients as well. With respect to JIRA Portfolio, we get many queries from enterprise customers.

How are customer service and support?

The delay in response from the solution's technical support causes us to beat around the bush to identify the exact issue. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup an eight or nine since it is not that difficult. We can do a little bit of customization, and configuration is pretty much straightforward.

The solution is deployed on Atlassian Cloud.

The time taken for deployment depends upon the configuration of JIRA Portfolio and what its users do with it. Depending on what the customers want from the tool, it may take a day to a week.

What's my experience with pricing, setup cost, and licensing?

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a six. The product is slightly on the inexpensive front considering its competitive feature at the pricing point it offers.

What other advice do I have?

If an organization requires just the reporting or portfolio view at a high level and is majorly operating on the agile front, JIRA Portfolio is the right product for them. If a company has multiple project methodologies and wants something beyond just a Gantt view in BigPicture might be the right choice.

Overall, I rate the solution an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
VolodymyrPantelus - PeerSpot reviewer
Business Analyst at Infor
Real User
Top 20
Helps to track issues and develop pipelines
Pros and Cons
  • "What I like about the product is its extensive features, particularly the wide set of attributes for tracking issues. Jira Portfolio allows us to track not only the overall project but also specific components within it. This is beneficial for all stakeholders, including developers and business owners. For example, business stakeholders can track all issues, regardless of status."
  • "When using a scrum board, it only shows the current or open sprint. However, we also need to see past and future sprints, which is important for planning the next sprint. To solve this, we tried using a Kanban board instead, but since we follow the Scrum methodology, it's not the ideal solution."

What is our primary use case?

We use the tool to track issues and develop pipelines. We also use it for versatile projects in the IT department. It helps to track KPIs, present progress to the business with dashboards, and complete the QA team's plans.

What is most valuable?

What I like about the product is its extensive features, particularly the wide set of attributes for tracking issues. Jira Portfolio allows us to track not only the overall project but also specific components within it. This is beneficial for all stakeholders, including developers and business owners. For example, business stakeholders can track all issues, regardless of status. 

What needs improvement?

When using a scrum board, it only shows the current or open sprint. However, we also need to see past and future sprints, which is important for planning the next sprint. To solve this, we tried using a Kanban board instead, but since we follow the Scrum methodology, it's not the ideal solution.

For how long have I used the solution?

I have been using the product for one and a half years. 

What do I think about the stability of the solution?

I haven't encountered any system issues myself. During my time with the company, we've had at least one upgrade of Jira Portfolio. 

What do I think about the scalability of the solution?

My company has around 30-50 users for Jira Portfolio. We have around 100 licenses. 

How are customer service and support?

The solution's support is good. 

What other advice do I have?

We know about Jira Portfolio's work and capacity planning features. However, we do not use them. Instead, we use KPIs relevant to our business. I rate the overall solution as nine out of ten. 

I would recommend the product for IT project teams because of its stability and wide range of functionalities. Although we don't use the capacity plan feature, I recommend it. It's very useful for various purposes. 

We have integrated the tool with Lucidchart and Power BI. It has add-on functionality. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
JIRA Portfolio
April 2025
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
864,053 professionals have used our research since 2012.
Srikanth RB - PeerSpot reviewer
BA Manager at a tech vendor with 10,001+ employees
Real User
Top 5
A user-friendly solution that has good reporting and can be used for project management and delivery
Pros and Cons
  • "The solution has good reporting and is very user-friendly."
  • "It would be really nice if the solution provided a heads-up every time they enhance something or add new features."

What is our primary use case?

We use JIRA Portfolio for project management and delivery. We follow a Kanban board for new tasks, schedules, releases, bugs, and enhancements. Every new project is onboarded on JIRA Portfolio.

What is most valuable?

JIRA Portfolio is easy-to-use and has a lot of data we can track easily. The solution has good reporting and is very user-friendly. The developers can pick it up easily, and the solution's collaboration is very nice. It helps resolve a lot of collaboration issues, requirement issues, and also the metrics part. We can track the metrics straightforwardly and then see where we stand and what needs to be done.

What needs improvement?

It would be really nice if the solution provided a heads-up every time they enhance something or add new features. Recently, we had an issue because they changed the structure of using demo accounts. We didn't have any heads up and were struggling with what to do and how to go about it. We had to reach out to a lot of people, ask if they were also facing the same issue, and then we finally had to figure it out ourselves.

JIRA Portfolio is an amazing tool, but it would be much simpler if it provided a heads-up about how to go about new changes beforehand. The documentation for these changes is available online, but it's too much. If the solution comes up with a change, it should only provide information for that particular change. Otherwise, we'll have to spend a lot of time looking into a lot of documentation.

For how long have I used the solution?

I have been working with JIRA Portfolio for four years on a continuous basis.

What do I think about the stability of the solution?

JIRA Portfolio is a stable solution. We've not come across bugs in the solution.

What do I think about the scalability of the solution?

JIRA Portfolio is a scalable solution with no storage, user, or project issues. Around 18 users are using the solution in our organization.

How are customer service and support?

Initially, when we had to configure the solution, we contacted its technical support team, which is well organized.

Which solution did I use previously and why did I switch?

Before JIRA Portfolio, we used Microsoft Project, which was messy and painful with its Excel sheets.

How was the initial setup?

The best thing about JIRO Portfolio is that its initial setup is very easy. You can start a Kanban board in a couple of minutes and then start communicating and adding users.

What was our ROI?

Our organization has seen a return on investment with JIRA Portfolio regarding the ease and the issues in managing the project or program, collaborative and documentation issues, and requirement issues. With JIRA Portfolio, there's improvement in the processes, the execution, and the delivery time.

What other advice do I have?

We use a cloud version of the JIRA Portfolio.

My suggestion would be to come up with a customization plan or a business case regarding what you need for a particular project and what is possible and what is not possible with JIRA Portfolio. Then, present that business case to the technical team to avoid issues later.

I've seen scenarios where we didn't put forth a particular question and had to reconfigure and move everything to a new project. It's best to understand the project requirements and then configure accordingly to avoid such a situation.

Overall, I rate JIRA Portfolio a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Yantao Zhao - PeerSpot reviewer
Software Integration Engineer at Thales
Real User
Top 5
Provides the most functions and very efficient for internal communication
Pros and Cons
  • "The workflow and bucket features are most helpful."
  • "Learning JIRA is not so easy. There is a learning curve."

What is our primary use case?

Everyone mentions tasks using JIRA. It is used for various everyday tasks, including dashboards, sprints, backlogs, and workloads.

How has it helped my organization?

It has been very efficient for internal communication and managing different data and work projects. It tracks the progress, the development, and more. 

It is one of the important tools and one can easily maintain and manage the tasks in JIRA. 

What is most valuable?

The workflow and bucket features are most helpful. We never have code changes without a linked JIRA case. Code changes are linked to JIRA, and you can see the code changes within Jira.

 The roadmap in our capacity planning features impacted the project management. We're transitioning from Bitbucket to GitLab and JIRA, which are linked to GitLab. This change is necessary due to this transition.

The focus will be on commits. The focus will be on checking the message, confirming drastic data as a prefix. If not, then the commit will be rejected.

What needs improvement?

The products are getting bigger. So, learning JIRA is not so easy. There is a learning curve. 

It is not easy to understand all the workflows. 

For how long have I used the solution?

I have been using it for seven years. 

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. Sometimes, if you have a version change, even if you follow the process of "open," "in progress," "in review," "progress class," then "closed branch," and finally "close Jira," you might only change one line of code. But you still have to go through the internal process. It's modified coaching. It still goes over the entire process in ten minutes.

What do I think about the scalability of the solution?

There are around 500 end users in the company. 

How are customer service and support?

The customer service and support are good. 

How was the initial setup?

We have a standalone team for the setup. 

What was our ROI?

It provides the most functions and is very agile, lean scrum. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

I would recommend JIRA. It is based on Agile only. So if you want to learn JIRA, you first learn Agile office knowledge or cloud or function, something like this. Then you can understand JIRA too.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project manager at WITS
Real User
Top 5
A scalable and seamless solution that enables users to efficiently manage tasks and achieve more within the stipulated timeline and budget
Pros and Cons
  • "The tool helps us achieve more within the stipulated timeline and budget."
  • "JIRA and Confluence must be linked automatically."

What is our primary use case?

We use the solution for software development management. It includes the timeline and the requirement definition.

How has it helped my organization?

As a project management team, we’re supposed to manage the teams that develop different products. It can be hectic if we don't have a tool. With JIRA, it's very easy and seamless. All the teams can give their updates, check on their backlogs, and work on them.

What is most valuable?

The ability to move across various stages from solution discovery to completion is valuable. We can assign specific tasks to users. We can also see the timeline and the progress of the projects. It makes our work easy and efficient. The tool helps us achieve more within the stipulated timeline and budget.

What needs improvement?

JIRA and Confluence must be linked automatically. What I change on JIRA must be updated in Confluence if it is related. If a task has been completed in JIRA and is mentioned somewhere in Confluence, the status must also be updated on Confluence.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

The product is scalable. I rate the scalability a nine out of ten. Approximately 50 people are using the tool in our organization. We are planning to increase the usage in the future.

How was the initial setup?

I rate the ease of setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a six out of ten on a scale where one is cheap and ten is expensive.

What other advice do I have?

Before using the solution, we were working manually. I would recommend the solution to others. Overall, I rate the tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sibin John - PeerSpot reviewer
Site Reliability and DevOps Engineer at a tech services company with 51-200 employees
Real User
Top 5
Efficient tool for project planning and great for visualization and organizing of the tasks
Pros and Cons
  • "The most valuable feature for me is the visualization and organizing of the tasks. We can have a pick, and then we can stick the multiple issues under that, and then we can again have a sort of hierarchical installation, and that's very useful."
  • "There is room for improvement in terms of scalability."

What is our primary use case?

We use it for ticketing and project planning, and documentation, mainly for ticketing, department-wise ticketing, for the creation.

What is most valuable?

The most valuable feature for me is the visualization and organizing of the tasks. We can have a pick, and then we can stick the multiple issues under that, and then we can again have a sort of hierarchical installation, and that's very useful. 

And I've even worked with multiple analysts, like, for services, and I work on Jira. 

What needs improvement?

There is room for improvement in terms of scalability. 

For how long have I used the solution?

I have been using this solution for five years. 

What do I think about the stability of the solution?

The solution is very stable. I would rate the stability a ten out of ten. Everyone in our organization use Jira. So, there are more than a thousand end users. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. There is some room for improvement.

How are customer service and support?

We experienced one to two downtimes in a year. However, it was supported by our internal tech support team.

Which solution did I use previously and why did I switch?

I have worked with other solutions as well but as far as my real experience, one of the best tools that they can go for is Jira.

How was the initial setup?

We are using the SaaS version, so we need to set it up on our own site.

Just the user sign-up, and then the central SSO system. We have our own SSO with Microsoft Azure, so it should be pretty straightforward.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. It is a good solution. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Naushad Ahmad - PeerSpot reviewer
Agile Coach/Delivery Manager at Accenture
Real User
Feature rich, beneficial customization, and plenty of plugins available
Pros and Cons
  • "The most valuable feature of the JIRA Portfolio is for managing teams of 10 or more. It can track the program level and portfolio. There are plenty of beneficial features, such as the hierarchy-level view, customization, and structure plugin."
  • "The interface JIRA Portfolio could improve."

What is our primary use case?

We are using JIRA Portfolio life cycle management.

The solution can be deployed on the cloud and on-premise. However, most clients choose cloud deployment. Not all of our clients have their own database.

What is most valuable?

The most valuable feature of the JIRA Portfolio is for managing teams of 10 or more. It can track the program level and portfolio. There are plenty of beneficial features, such as the hierarchy-level view, customization, and structure plugin. 

What needs improvement?

The interface JIRA Portfolio could improve.

For how long have I used the solution?

I have used JIRA Portfolio within the last 12 months.

What do I think about the stability of the solution?

I have not faced any challenges with the stability of the solution.

I rate the stability of the JIRA Portfolio a six out of ten.

What do I think about the scalability of the solution?

The scalability should improve in JIRA Portfolio.

I rate the scalability of JIRA Portfolio a seven out of ten.

How are customer service and support?

Sometimes there are difficulties receiving support from the vendor. They do not answer immediately.

I rate the support from JIRA Portfolio five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup of the cloud deployment is simple. The solution has over 2,000 plugins and research is needed to determine which one is the best to use and implement.

The cloud deployment takes a few clicks from the mouse to finish. It can be done quickly.

The solution should be overall more user-friendly.

What's my experience with pricing, setup cost, and licensing?

There are free plugins available, but most of them are at an additional cost. Additionally, other services are an extra cost.

What other advice do I have?

This is a great tool for life cycle management.

I rate JIRA Portfolio an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Priya Gupta - PeerSpot reviewer
Senior R&D Engineer at Vanderlande
Real User
A solution that anyone can navigate through with ease
Pros and Cons
  • "The workflows are the most valuable feature of the solution, whether for tasks, bugs, or chain requests from the site. I also like the solution's GUI, which is easy to navigate for everyone."
  • "I think the solution can improve in graphs and the analysis part."

What is our primary use case?

We use JIRA Portfolio to implement the scaled agile methodology and conduct retrospectives. It's also used by us for writing bugs and managing our daily structure.

What is most valuable?

The workflows are the most valuable feature of the solution, whether for tasks, bugs, or chain requests from the site. I also like the solution's GUI, which is easy to navigate for everyone.

What needs improvement?

I think the solution can improve in graphs and the analysis part.

Considering what I would like to see in the solution that could simplify my life, I would like to mention Miro. Currently, we have to visit Miro specifically to carry out PI planning.

For how long have I used the solution?

I use the cloud version of JIRA daily for the standards and traceability of defects coming from a point. I am unsure whether I am using JIRA Align or JIRA Portfolio. However, I think it is JIRA Portfolio because it has everything developed adequately for dev track, dev caller, and dev dash. Also, it has everything JIRA provides.
I think I have been using JIRA for three years. Also, I'm not sure about the version of JIRA that we are using in our organization. Since I work for a very big company in the Netherlands, the company manages all the tooling-related matters. So, only the testers and developers have access to the version information.
I am a customer of JIRA Platform.

What other advice do I have?

The integration platform for the tooling now available is very easy to use, requiring no expertise in computer science engineering or any such related fields. Simply select the desired options from the provider's interface and use the tool without the need for explicit configuration. For these reasons, I rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user