We use the tool to track issues and develop pipelines. We also use it for versatile projects in the IT department. It helps to track KPIs, present progress to the business with dashboards, and complete the QA team's plans.
Business Analyst at Infor
Helps to track issues and develop pipelines
Pros and Cons
- "What I like about the product is its extensive features, particularly the wide set of attributes for tracking issues. Jira Portfolio allows us to track not only the overall project but also specific components within it. This is beneficial for all stakeholders, including developers and business owners. For example, business stakeholders can track all issues, regardless of status."
- "When using a scrum board, it only shows the current or open sprint. However, we also need to see past and future sprints, which is important for planning the next sprint. To solve this, we tried using a Kanban board instead, but since we follow the Scrum methodology, it's not the ideal solution."
What is our primary use case?
What is most valuable?
What I like about the product is its extensive features, particularly the wide set of attributes for tracking issues. Jira Portfolio allows us to track not only the overall project but also specific components within it. This is beneficial for all stakeholders, including developers and business owners. For example, business stakeholders can track all issues, regardless of status.
What needs improvement?
When using a scrum board, it only shows the current or open sprint. However, we also need to see past and future sprints, which is important for planning the next sprint. To solve this, we tried using a Kanban board instead, but since we follow the Scrum methodology, it's not the ideal solution.
For how long have I used the solution?
I have been using the product for one and a half years.
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JIRA Portfolio
March 2026
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What do I think about the stability of the solution?
I haven't encountered any system issues myself. During my time with the company, we've had at least one upgrade of Jira Portfolio.
What do I think about the scalability of the solution?
My company has around 30-50 users for Jira Portfolio. We have around 100 licenses.
How are customer service and support?
The solution's support is good.
What other advice do I have?
We know about Jira Portfolio's work and capacity planning features. However, we do not use them. Instead, we use KPIs relevant to our business. I rate the overall solution as nine out of ten.
I would recommend the product for IT project teams because of its stability and wide range of functionalities. Although we don't use the capacity plan feature, I recommend it. It's very useful for various purposes.
We have integrated the tool with Lucidchart and Power BI. It has add-on functionality.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Project Assistant at Nexton
Easy to use, but should provide a monitoring interface for customers
Pros and Cons
- "The solution is simple to use."
- "The solution should provide a monitoring interface for the customers to have more information about the issues."
What is most valuable?
The solution is simple to use. We use JIRA Portfolio with Azure Logic Apps, and it is easy to integrate them.
What needs improvement?
The solution should provide a monitoring interface for the customers to have more information about the issues. We cannot receive the information by mail. We can use the tool to share reports, but it should also have a space for customers to add comments. JIRA should provide more online video resources explaining how to use the solution.
For how long have I used the solution?
I have been using JIRA Portfolio for one year.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What other advice do I have?
Overall, I rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
JIRA Portfolio
March 2026
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Sr. Sales Manager at ESDS Software Solution Pvt Ltd.
Efficient for project management and easy to use tool
Pros and Cons
- "Managing product development and managing inter-team communications are also valuable features."
What is our primary use case?
The primary use case is project management.
What is most valuable?
The entire features that are required for managing the product's communication between the team there are valuable. Managing product development and managing inter-team communications are also valuable features.
What needs improvement?
Maybe integration with other tools could be made easier.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. There was no downtime, no issues.
What do I think about the scalability of the solution?
It is a scalable solution that's suited to our requirements for small teams. I'm not sure about larger teams. So, it's limited to whatever users it has. So that's suited to our requirements.
I would rate the scalability an eight out of ten, as far as my experience goes with the tool, but I haven't used it on a larger scale.
How are customer service and support?
I never needed any support. I'm a primary or maybe average user, so nothing extensively that I've used. So I have never needed any support.
How was the initial setup?
It was absolutely easy to set up and work with Jira, so that was absolutely easy.
What about the implementation team?
Jira is a SaaS solution, so there is nothing to be deployed. It's an on-cloud solution.
What's my experience with pricing, setup cost, and licensing?
Currently, I use the free version for personal use.
Which other solutions did I evaluate?
I find it simple compared to Azure DevOps. Comparing both Azure DevOps and Jira, then Jira is simpler compared to DevOps.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. It is a good tool and easy to use. It is very easy to start using the tool. It is very easy to understand and use the tool.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Agile Coach/Delivery Manager at Accenture
Feature rich, beneficial customization, and plenty of plugins available
Pros and Cons
- "The most valuable feature of the JIRA Portfolio is for managing teams of 10 or more. It can track the program level and portfolio. There are plenty of beneficial features, such as the hierarchy-level view, customization, and structure plugin."
- "The interface JIRA Portfolio could improve."
What is our primary use case?
We are using JIRA Portfolio life cycle management.
The solution can be deployed on the cloud and on-premise. However, most clients choose cloud deployment. Not all of our clients have their own database.
What is most valuable?
The most valuable feature of the JIRA Portfolio is for managing teams of 10 or more. It can track the program level and portfolio. There are plenty of beneficial features, such as the hierarchy-level view, customization, and structure plugin.
What needs improvement?
The interface JIRA Portfolio could improve.
For how long have I used the solution?
I have used JIRA Portfolio within the last 12 months.
What do I think about the stability of the solution?
I have not faced any challenges with the stability of the solution.
I rate the stability of the JIRA Portfolio a six out of ten.
What do I think about the scalability of the solution?
The scalability should improve in JIRA Portfolio.
I rate the scalability of JIRA Portfolio a seven out of ten.
How are customer service and support?
Sometimes there are difficulties receiving support from the vendor. They do not answer immediately.
I rate the support from JIRA Portfolio five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup of the cloud deployment is simple. The solution has over 2,000 plugins and research is needed to determine which one is the best to use and implement.
The cloud deployment takes a few clicks from the mouse to finish. It can be done quickly.
The solution should be overall more user-friendly.
What's my experience with pricing, setup cost, and licensing?
There are free plugins available, but most of them are at an additional cost. Additionally, other services are an extra cost.
What other advice do I have?
This is a great tool for life cycle management.
I rate JIRA Portfolio an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Partner at Yushu
Useful for project management, especially when we have agile projects
Pros and Cons
- "It is a good scalable solution that I have used for small projects and reasonably large projects."
- "As there are no perfect solutions and considering that I rate JIRA Portfolio's stability an eight out of ten, I feel it is an area with certain shortcomings where improvements are required."
What is our primary use case?
I use the solution in my company for project management, especially when we have agile projects. My company has used the tool for planning, tracking, and action.
What needs improvement?
I have had little exposure to the tool, so I cannot speak about what needs improvement. I have used the product on a very minimal basis.
As there are no perfect solutions and considering that I rate JIRA Portfolio's stability an eight out of ten, I feel it is an area with certain shortcomings where improvements are required.
For how long have I used the solution?
I have experience with JIRA Portfolio. I have not used it very actively. I use the tool on and off.
What do I think about the stability of the solution?
Based on my limited exposure to the product, I rate the tool's stability an eight out of ten. I haven't faced any problems with the product's stability.
What do I think about the scalability of the solution?
It is a good scalable solution that I have used for small projects and reasonably large projects.
In my organization, there are teams consisting of 15 to 20 members who use the product.
Which solution did I use previously and why did I switch?
I have not used any other solutions in the past for purposes similar to what I currently use JIRA Portfolio for in my company.
How was the initial setup?
The product's initial setup phase was pretty okay, so it was not too bad.
What other advice do I have?
In terms of the product's ability to improve the productivity of teams in our company, I would say that we have found it useful when we have to deal with projects, specifically agile projects, where it served to be very useful because it was directly applicable for planning and tracking.
I recommend the product to those who plan to use it since it is a useful solution. For my company's work, the solution had all the features we wanted, which is why we were happy with it.
The benefits associated with the use of JIRA Portfolio revolves around the fact that it is a good project management tool for our company, as it was helpful in managing our project activities.
I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project manager at WITS
A scalable and seamless solution that enables users to efficiently manage tasks and achieve more within the stipulated timeline and budget
Pros and Cons
- "The tool helps us achieve more within the stipulated timeline and budget."
- "JIRA and Confluence must be linked automatically."
What is our primary use case?
We use the solution for software development management. It includes the timeline and the requirement definition.
How has it helped my organization?
As a project management team, we’re supposed to manage the teams that develop different products. It can be hectic if we don't have a tool. With JIRA, it's very easy and seamless. All the teams can give their updates, check on their backlogs, and work on them.
What is most valuable?
The ability to move across various stages from solution discovery to completion is valuable. We can assign specific tasks to users. We can also see the timeline and the progress of the projects. It makes our work easy and efficient. The tool helps us achieve more within the stipulated timeline and budget.
What needs improvement?
JIRA and Confluence must be linked automatically. What I change on JIRA must be updated in Confluence if it is related. If a task has been completed in JIRA and is mentioned somewhere in Confluence, the status must also be updated on Confluence.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
The product is scalable. I rate the scalability a nine out of ten. Approximately 50 people are using the tool in our organization. We are planning to increase the usage in the future.
How was the initial setup?
I rate the ease of setup an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a six out of ten on a scale where one is cheap and ten is expensive.
What other advice do I have?
Before using the solution, we were working manually. I would recommend the solution to others. Overall, I rate the tool an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
BA Manager at a tech vendor with 10,001+ employees
A user-friendly solution that has good reporting and can be used for project management and delivery
Pros and Cons
- "The solution has good reporting and is very user-friendly."
- "It would be really nice if the solution provided a heads-up every time they enhance something or add new features."
What is our primary use case?
We use JIRA Portfolio for project management and delivery. We follow a Kanban board for new tasks, schedules, releases, bugs, and enhancements. Every new project is onboarded on JIRA Portfolio.
What is most valuable?
JIRA Portfolio is easy-to-use and has a lot of data we can track easily. The solution has good reporting and is very user-friendly. The developers can pick it up easily, and the solution's collaboration is very nice. It helps resolve a lot of collaboration issues, requirement issues, and also the metrics part. We can track the metrics straightforwardly and then see where we stand and what needs to be done.
What needs improvement?
It would be really nice if the solution provided a heads-up every time they enhance something or add new features. Recently, we had an issue because they changed the structure of using demo accounts. We didn't have any heads up and were struggling with what to do and how to go about it. We had to reach out to a lot of people, ask if they were also facing the same issue, and then we finally had to figure it out ourselves.
JIRA Portfolio is an amazing tool, but it would be much simpler if it provided a heads-up about how to go about new changes beforehand. The documentation for these changes is available online, but it's too much. If the solution comes up with a change, it should only provide information for that particular change. Otherwise, we'll have to spend a lot of time looking into a lot of documentation.
For how long have I used the solution?
I have been working with JIRA Portfolio for four years on a continuous basis.
What do I think about the stability of the solution?
JIRA Portfolio is a stable solution. We've not come across bugs in the solution.
What do I think about the scalability of the solution?
JIRA Portfolio is a scalable solution with no storage, user, or project issues. Around 18 users are using the solution in our organization.
How are customer service and support?
Initially, when we had to configure the solution, we contacted its technical support team, which is well organized.
Which solution did I use previously and why did I switch?
Before JIRA Portfolio, we used Microsoft Project, which was messy and painful with its Excel sheets.
How was the initial setup?
The best thing about JIRO Portfolio is that its initial setup is very easy. You can start a Kanban board in a couple of minutes and then start communicating and adding users.
What was our ROI?
Our organization has seen a return on investment with JIRA Portfolio regarding the ease and the issues in managing the project or program, collaborative and documentation issues, and requirement issues. With JIRA Portfolio, there's improvement in the processes, the execution, and the delivery time.
What other advice do I have?
We use a cloud version of the JIRA Portfolio.
My suggestion would be to come up with a customization plan or a business case regarding what you need for a particular project and what is possible and what is not possible with JIRA Portfolio. Then, present that business case to the technical team to avoid issues later.
I've seen scenarios where we didn't put forth a particular question and had to reconfigure and move everything to a new project. It's best to understand the project requirements and then configure accordingly to avoid such a situation.
Overall, I rate JIRA Portfolio a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Pre-Sales Solution Engineer at Amrut software pvt ltd
An exceptionally stable tool for portfolio and project management requiring an easy setup phase
Pros and Cons
- "In general, the valuable features of the tool are its capabilities concerning dependency reports and task status."
- "The team-centric view is slightly weaker in JIRA compared to its competitors, especially considering how I can evaluate how each resource has been placed, not just in one project but across JIRA."
What is our primary use case?
JIRA Portfolio gets used by my company's customers for its capabilities, like portfolio management, project management, and generating high-level project reviews for their CXOs.
What is most valuable?
The most valuable features of the solution for my customers are the product's ability to generate dependency reports and provide the basic view where they evaluate the task status, like to which team it got assigned with respect to certain versions and how they are placed.
In general, the valuable features of the tool are its capabilities concerning dependency reports and task status.
What needs improvement?
The team-centric view is slightly weaker in JIRA compared to its competitors, especially considering how I can evaluate how each resource has been placed, not just in one project but across JIRA. JIRA fails to showcase particular information missing, including how resources are placed and the capacity in the coming weeks or in a particular time zone.
The product's scalability should be improved in the future. The big setback when I look at JIRA Portfolio is that though we provide multiple kinds of templates, like JWM or JSM, in place, JIRA doesn't give you an option where you can play with multiple kinds of project methodologies. If you look at the bigger picture, Atlassian gives you a box mechanism where it has an approach where it provides lean, LeSS, and waterfall as well, and that particular flavor is missing in JIRA Portfolio.
For how long have I used the solution?
I have been using JIRA Portfolio for the last four years. My company has a partnership with Atlassian. My company is a platinum partner of Atlassian in India. I use the solution's latest version.
What do I think about the stability of the solution?
It is a stable solution since I haven't faced any issues. Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
My customers are mostly enterprise-sized businesses. My company does serve medium segment clients as well. With respect to JIRA Portfolio, we get many queries from enterprise customers.
How are customer service and support?
The delay in response from the solution's technical support causes us to beat around the bush to identify the exact issue. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup an eight or nine since it is not that difficult. We can do a little bit of customization, and configuration is pretty much straightforward.
The solution is deployed on Atlassian Cloud.
The time taken for deployment depends upon the configuration of JIRA Portfolio and what its users do with it. Depending on what the customers want from the tool, it may take a day to a week.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a six. The product is slightly on the inexpensive front considering its competitive feature at the pricing point it offers.
What other advice do I have?
If an organization requires just the reporting or portfolio view at a high level and is majorly operating on the agile front, JIRA Portfolio is the right product for them. If a company has multiple project methodologies and wants something beyond just a Gantt view in BigPicture might be the right choice.
Overall, I rate the solution an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer.
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