Try our new research platform with insights from 80,000+ expert users
Sibin John - PeerSpot reviewer
Site Reliability and DevOps Engineer at a tech services company with 51-200 employees
Real User
Efficient tool for project planning and great for visualization and organizing of the tasks
Pros and Cons
  • "The most valuable feature for me is the visualization and organizing of the tasks. We can have a pick, and then we can stick the multiple issues under that, and then we can again have a sort of hierarchical installation, and that's very useful."
  • "There is room for improvement in terms of scalability."

What is our primary use case?

We use it for ticketing and project planning, and documentation, mainly for ticketing, department-wise ticketing, for the creation.

What is most valuable?

The most valuable feature for me is the visualization and organizing of the tasks. We can have a pick, and then we can stick the multiple issues under that, and then we can again have a sort of hierarchical installation, and that's very useful. 

And I've even worked with multiple analysts, like, for services, and I work on Jira. 

What needs improvement?

There is room for improvement in terms of scalability. 

For how long have I used the solution?

I have been using this solution for five years. 

Buyer's Guide
JIRA Portfolio
September 2025
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,370 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is very stable. I would rate the stability a ten out of ten. Everyone in our organization use Jira. So, there are more than a thousand end users. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. There is some room for improvement.

How are customer service and support?

We experienced one to two downtimes in a year. However, it was supported by our internal tech support team.

Which solution did I use previously and why did I switch?

I have worked with other solutions as well but as far as my real experience, one of the best tools that they can go for is Jira.

How was the initial setup?

We are using the SaaS version, so we need to set it up on our own site.

Just the user sign-up, and then the central SSO system. We have our own SSO with Microsoft Azure, so it should be pretty straightforward.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. It is a good solution. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anthony Poole - PeerSpot reviewer
Chief Technology Officer Head of engenir at Stealth Startup
Real User
A stable solution with good version management, but configuration management could be improved
Pros and Cons
  • "Version management is the most valuable feature of JIRA Portfolio."
  • "JIRA Portfolio's configuration management could be improved."

What is our primary use case?

We use JIRA Portfolio for program management for agile team development across multiple product pipelines.

What is most valuable?

Version management is the most valuable feature of JIRA Portfolio.

What needs improvement?

JIRA Portfolio's configuration management could be improved.

For how long have I used the solution?

I have been using JIRA Portfolio for at least five years.

What do I think about the stability of the solution?

JIRA Portfolio is a cloud-based solution, and I haven't had a problem with it. I rate JIRA Portfolio ten out of ten for stability.

What do I think about the scalability of the solution?

JIRA Portfolio is a scalable solution. I rate JIRA Portfolio a seven out of ten for scalability.

How was the initial setup?

JIRA Portfolio's initial setup is not intuitive and needs to be customized. I rate the solution a five out of ten for ease of initial setup.

What's my experience with pricing, setup cost, and licensing?

I rate JIRA Portfolio a five out of ten for its pricing.

What other advice do I have?

JIRA Portfolio is deployed on the cloud in our organization. My advice to people looking into using JIRA Portfolio is that it's absolutely fine if they want to use it as a standard deployment. However, the more they want to change anything, its complexity increases quickly.

Overall, I rate JIRA Portfolio a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
JIRA Portfolio
September 2025
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,370 professionals have used our research since 2012.
Team Lead at Accenture
Real User
Easy to use, low maintenance, and easy ticket creation
Pros and Cons
  • "The most valuable features of the JIRA Portfolio are the ease of use, many developers are familiar with it."
  • "The automation in JIRA Portfolio could improve, it takes some time. We have to do some other tactics to have the same integration. Manually integrating something will take more work than if it was automated, but the automation scripting in the solution is not simple."

What is our primary use case?

I am using JIRA Portfolio for tracking and reporting issues. We use it for the entire sprint and will have all the information there, such as testing, and all the developers.

How has it helped my organization?

The solution has improved our production process. We have fewer issues and everything that happens in our process is captured in the solution.

What is most valuable?

The most valuable features of the JIRA Portfolio are the ease of use, many developers are familiar with it.

What needs improvement?

The automation in JIRA Portfolio could improve, it takes some time. We have to do some other tactics to have the same integration. Manually integrating something will take more work than if it was automated, but the automation scripting in the solution is not simple.

The ability to connect to market-leading tools should be easier, such as Selenium. A smaller package installation would make it easier. One component would speed up the process. For example, if people choose Selimiam in Jira Portfolio should be one component, such as one .exe file which everything can be installed. A similar process should be done for Cypress to make the process easier.

For how long have I used the solution?

I have been using JIRA Portfolio for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have approximately 30 people using the solution. We plan to increase usage in the future.

The scalability of the JIRA Portfolio is good.

How are customer service and support?

We have a team that provides us with support. However, we have used support that has helped us with a few aspects, but it has been minimal.

Which solution did I use previously and why did I switch?

I have used ALM prior to Jira Portfolio. JIRA Portfolio is easier to use. When using ALM, creating tickets can be difficult.

How was the initial setup?

The initial implementation of the JIRA Portfolio was simple. We use templates for the process.

What was our ROI?

We have seen an ROI using JIRA Portfolio.

What other advice do I have?

The solution does not require maintenance.

My advice to others is to make the automation simple that is put into Jira Portfolio.

I rate JIRA Portfolio a nine out of ten.

I gave my rating of nine out of ten for the solution because it is easy to use and has benefits over ALM.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2092605 - PeerSpot reviewer
Head of Innovation, PMO & Process Improvement at a retailer with 1,001-5,000 employees
Real User
Good flexibility, and configurability, but the interface is not user-friendly
Pros and Cons
  • "The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs."
  • "The reporting and dashboard capabilities have room for improvement."

What is our primary use case?

JIRA Portfolio is a tool that is primarily used for software development. Our scrum teams and product owners utilize it to manage the software development process. We have an extensive internal software development process that is supported by JIRA Portfolio.

The solution is deployed on JIRA's Atlassian Cloud.

What is most valuable?

The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs. Additionally, its widespread familiarity makes it easier to onboard new employees, and its associated software development tools are a major plus.

What needs improvement?

The user interface of JIRA is not very user friendly, and its configuration capabilities are limited when it comes to creating a more user-friendly experience. For example, there is no way to group fields, use bold fonts, or add colors to the interface. This is one of the main drawbacks of JIRA, as it severely limits customization options despite its general functionality.

The reporting and dashboard capabilities have room for improvement. Though there are many powerful dashboarding and reporting solutions available such as Microsoft, Qlik, and eazyBI, they may not be as flexible as desired. To maximize their utility, the ability to extract data, upload it to other tools, and use the data for reporting is desirable. Our company currently uses eazyBI as its primary reporting solution, but having the capability to upload data to other solutions using JIRA Portfolio could be advantageous.

We are working with the project portfolio and its associated reporting and KPIs. It would be helpful to have a tool that is specifically designed to track the KPIs of the portfolio. This feature should come with built-in project portfolio management processes, including KPIs, and a dashboard with preset configurations for managing the project portfolio and its KPIs. This would make it easier to work with the project portfolio and provide better visibility into its performance.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

We have had issues with the speed of JIRA's Atlassian Cloud which the solution is deployed on.

How are customer service and support?

We reached out to JIRA, our reseller, and our JIRA partner a few times over the years for support. One of the issues we had was with the speed of the cloud service, but this is a very rare occurrence. Most of the time we find what we need on JIRA's community chat and on Google.

How was the initial setup?

Setting up the new software development process wasn't a difficult task, as there was an external company with JIRA competence in Lithuania we could hire to do the configuration. However, we had to gain more knowledge about the processes we wanted to implement on JIRA. This took some time, but after a few months of learning, members of our internal team were able to configure and develop JIRA by themselves without the help of external consultants.

What other advice do I have?

I give the solution a seven out of ten.

We have 300 people using the solution.

We have customized JIRA to fit our needs in terms of portfolio management. JIRA is a powerful solution that will enable portfolio management activities to be done more efficiently. When portfolio management requires approval and process tasks, then JIRA is the right solution for the job. However, if the portfolio is more focused on reporting, then JIRA may not be so helpful and the user can continue using the tools they are currently using.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2090970 - PeerSpot reviewer
Customer Service at a educational organization with 5,001-10,000 employees
Real User
Stable with good and fast notifications for project team members
Pros and Cons
  • "The solution includes good and fast notifications for other project team members."
  • "The solution's look and feel could be a bit more intuitive and user friendly."

What is our primary use case?

I use the solution in cases when I need to report something such as escalating a scale. 

What is most valuable?

The solution includes good and fast notifications for other project team members. 

What needs improvement?

The solution's look and feel could be a bit more intuitive and user friendly. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

The stability is rated an eight out of ten. 

What do I think about the scalability of the solution?

The scalability is rated a seven out of ten. 

How are customer service and support?

The technical support is good so is rated a nine out of ten. 

How would you rate customer service and support?

Positive

What other advice do I have?

It is important to learn about the solution's functionalities and features to prepare for use. 

I rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Juan PabloUribe - PeerSpot reviewer
Senior IT Project Manager at Avantica
Real User
Excellent performance with elastic memory
Pros and Cons
  • "Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company."
  • "An improvement would be if Portfolio were integrated with Office 365."

What is our primary use case?

I mainly use Portfolio for integrating systems, such as web pages for different brands. We also use it for loyalty and analytics applications.

How has it helped my organization?

Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company.

What is most valuable?

Portfolio's best features are performance and elastic memory.

What needs improvement?

An improvement would be if Portfolio were integrated with Office 365. Also, Portfolio's portfolio management is complicated because you need different components or apps to see specific portfolios. 

For how long have I used the solution?

I've been using Portfolio for three years.

What do I think about the stability of the solution?

Portfolio's stability is good.

What do I think about the scalability of the solution?

Portfolio is scalable for some things, but it's more difficult if you need to scale a whole company in other levels.

How are customer service and support?

JIRA's technical support is very good - when I have a question or a problem, they give us the solution immediately.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was easy, and deployment took a couple of months.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

Portfolio is well-priced - a license for ten users costs $100 or $150 a month. There are no additional fees to pay.

What other advice do I have?

Portfolio is user-friendly, and the escalation in the organization is faster and better. I would rate it as ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Meeta Lalwani - PeerSpot reviewer
Lead Product Manager at a tech vendor with 5,001-10,000 employees
MSP
Beneficial customization and project management capabilities
Pros and Cons
  • "The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability."
  • "We are using the on-premise deployment, but it is slower and not as easy to manage as the cloud version."

What is our primary use case?

JIRA Portfolio is one of the best tools for storage management. We use it in our data center.

What is most valuable?

The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability.

What needs improvement?

We are using the on-premise deployment, but it is slower and not as easy to manage as the cloud version.

For how long have I used the solution?

I have been using JIRA Portfolio for approximately seven years.

What do I think about the stability of the solution?

JIRA Portfolio is stable. Initially, there were hiccups, but more or less they were stabilized later. Within the initial six months, we saw that there was some performance challenges or stability problem, but I'm not seeing any stability issues at this time. It's a great tool from that perspective.

What do I think about the scalability of the solution?

JIRA Portfolio is scalable to a large extent because for an organization like ours, we have data that is approximately 10 years old and we migrated everything to this tool and it was able to handle all that data. 

We have approximately 3,000 users using the solution.

How was the initial setup?

JIRA Portfolio's initial setup has a learning curve, but once you start using the tool, it becomes simpler in the way it is managed.

What about the implementation team?

We have a team of approximately 10 who handle the maintenance and support of Jira Portfolio.

What other advice do I have?

The initial learning curve should be faster and there should be quick start videos because sometimes the new users become confused. When we compare feature to feature with the tool they need some training. If we have some training while we are deploying it, it will help in the long term and remove any confusion.

I rate JIRA Portfolio a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Graziella Amaral - PeerSpot reviewer
IT Coordinator at Claro Brasil
Real User
User-friendly and customer-centric
Pros and Cons
  • "Portfolio's most valuable features are that it's user-friendly and customer-centric."
  • "Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support."

What is our primary use case?

JIRA Portfolio is used by our product teams to collaborate on projects,

What is most valuable?

Portfolio's most valuable features are that it's user-friendly and customer-centric.

What needs improvement?

The price could be improved.

For how long have I used the solution?

I've been using this solution for a year.

What do I think about the stability of the solution?

Portfolio is stable.

What do I think about the scalability of the solution?

Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support.

How was the initial setup?

The initial setup was difficult because we had issues getting a direct channel. It took around two to three months to deploy.

What about the implementation team?

We used an in-house team to implement.

What other advice do I have?

I would give Portfolio a rating of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user