Informatica MDM Reviews

I use Informatica MDM to align data in my company.

The ability to aggregate and put together data from around fifty sources into one environment allows us to have a preview of everything in a single place, which is something we did not have previously in our company.

The most valuable feature I see in Informatica MDM stems from everything that touches the area of data governance.

I think everything related to the APIs and the manageability of the APIs in Informatica MDM are areas where improvements are required.

I have been using Informatica MDM for five years. I use the solution's latest version. I am a user of the solution.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten.

Around 250 users of the solution exist in my company.

There is a need to use the solution in my company at least three times a week.

I rate the technical support an eight out of ten.

Positive

I have experience with other solutions. I switched to Informatica MDM from other solutions since it offers better scalability options and interoperability.

I rate the product's initial setup a seven on a scale of one to ten, where one is a difficult setup process, and ten is an easy setup process.

My company has deployed Informatica MDM with the services offered by our cloud partner.

Informatica MDM's deployment phase takes around a year to be completed.

Two people, who are data engineers specialized in Informatica MDM, are required for the deployment phase of the product.

Informatica MDM's deployment phase was carried out with the help of my company's in-house team and Informatica's partner.

I rate Informatica MDM's price a six on a scale of one to ten, where one is a low price, and ten is a high price.

Ideally, only one person is required to take care of the maintenance part of the product, but with the number of terminals where the solution is deployed, there may be a need for three or four people.

I recommend the solution to those who plan to use it.

I rate the overall solution an eight out of ten.

We use Informatica MDM for master data maintenance across our organization. We have multiple departments, like material real estate, trading, and supply. We use it for consolidation, harmonization, and central master data maintenance. We are also integrating it with the nonrecipient systems.

I like that Informatica MDM has robust matching technology. Informatica MDM is also porting the external Java applications for validations. I can consider that a must-have. It is also exposed to Rest API calls, and we can engage in real-time integrations with any third-party systems.

The configurations could be better. It is a bit confusing because we must develop two tools when building a data model in Informatica MDM. Even though Informatica MDM is a single tool, we have our hub console plus the provisioning tool within that. Whatever data model we are building in the hub console, we have to develop it in the provisioning tool again. It is double the work to create a data model. 

We are also using external calls or the Java custom plans functions. This can be both positive and negative. Since MDM as a client does not support any complex validation, we have to depend on the external call or a Java call. Every time we deployed, the entire solution was impacted if something went wrong. 

I have been using Informatica MDM for four years.

Informatica MDM can be more stable. There are some issues and some crashes, and sometimes, with the data load, we usually feel like we are doing an initial data load for any project. Sometimes, it could also be down to the production environment.

On a scale from one to ten, I would give stability a six.

Informatica MDM is a scalable solution. We probably have 1000 direct and indirect users with multiple use cases. But people solely working with Informatica MDM might be around 200 or 300. Most users are from business IT data support.

On a scale from one to ten, I would give scalability an eight.

Technical support is very responsive.

Positive

I was using SAP MDM, which is currently end of its life, so we migrated from SAP MDM to Informatica MDM.

The initial setup is straightforward. We have to make a jar file which we have to download from the link and download it as a client in our local mission. However, there are some challenges if we deploy Informatica MDM with IDQ on-premises. The deployment time depends on the use case. One or two people can maintain this solution.

We have seen a return on investment. From a business perspective, there have been many improvements since we migrated from SAP MDM.

I would recommend Informatica MDM to potential users. Even though Informatica MDM does not come with data quality, Informatica as a whole has some of the right tools. We have embedded the MDM with the IDQ informatic data quality in ways we can interact. It is the best fit for non-SAP systems.

On a scale from one to ten, I would give Informatica MDM an eight.

We use this solution primarily for core master data management and deduplication.

Recently, they have come up with cloud versions, which I have not experienced. It's mostly deployed on-premise.

We have a limited number of users who are using this solution and working with the master data.

Initially, there wasn't a great product competing with Informatica for market management. It has been leading the market with hierarchy management and all the different match concepts and algorithms. They're very robust.

Informatica's issue is the licensing. Right now, there are a lot of new gen MDMs that are offering a lot in a single licensing model. VOS or Entity 360 are offering licensing differently.

I have been working with this solution for more than 10 years.

It's stable and reliable.

It's scalable.

I have had mixed experience with technical support. Sometimes it's very quick. Sometimes there isn't a quick turnaround and we don't have a person to reach out to directly to get an answer from them.

Installation was challenging. Informatica has a very robust engine, which takes a little bit of time, but they're stable.

We have a technical team of 50 people. Deployment depends on
the size and complexity of the requirements. Starting from scratch, any new implementation should take around five to six months. For new gen MDMs, the implementation can be done in three and a half months.

The ROI depends on the business requirement. If they're using their core master data and that data is helping them to address a lot of issues, then the return on investment is definitely very high. If an organization isn't using that to full scale, then it might not be that great.

It's offers value for money. They're more competitive with respect to pricing and offerings.

It comes with lot of features and is a one-stop-shop solution for integration, data modeling, and data governance. Everything can be built under one particular umbrella. If any issues come up, then there won't be any blame game saying that it could be an integration issue or an MDM hub issue because it's wholly owned by Informatica. That's the biggest advantage of Informatica MDM over that of any other tools that are available on the market.

It has given us a lot of flexibility in terms of solutions.

This is a costly solution. We have several customers who evaluate it but then look for other solutions because of the cost.

At present, Informatica MDM comes as an on-premises or cloud-based solution. I would like to see them offer a SaaS-based MDM model. I think they are working on it.

I've worked with Informatica MDM for close to a year.

We have not had any performance issues.

It is a scalable solution.

The technical support is good depending on the SLA. Sometimes, they do have a busy schedule. When I contacted them for issues, someone joined the call if he/she was ready. Otherwise, we have had to wait for a day or two.

Informatica MDM is a costly solution because it comes as a bundle. They are also globally positioning themselves and are definitely working on very upgraded technologies. If someone wanted to do it on the cloud, they have a lot of flexibility because they upgrade themselves according to the current needs. It definitely comes with a lot of features and that's the reason why it's costly.

The licensing cost should be approximately one million dollars. It's about four to five times that of other vendors.

Take a look at your budget first and then proceed with this solution.

On a scale from one to ten, I give Informatica MDM a nine.

The improved interface (IDD), eliminating the need to run a full tokenization process during match & merge process allowing 24x7 access to on-line users, and its better interface in console.

In the previous version, over 5,000 users of our on-line customer maintenance application were unable to use the application for approximately 12 hours every weekend while the match & merge function was run. Since upgrading, the overall time to execute M&M has decreased and the on-line users are able to add, update & search for customer records 24x7.

We experienced several basic issues with the product that required daily meetings with Informatica product specialists. Several Emergency Bug Fixes (EBFs) were required to fix the issues. It was felt that the vendors internal testing should have caught many of these issues and not been found by a customer.

I've used it for six years.

Deployment was very smooth due to extensive planning between the development and application support teams. A two week outage was planned and communicated. However the overall outage lasted only eight days. Running the Readiness scripts in production for several weeks before deployment, eliminated this step from the deployment process, and corrected data issues. Also, deployment activities ran faster in production environment than they did when performing upgrade steps in other environments (Dev, Val & POC).

Several issues were encountered in production that required immediate remediation that were not found during the 10 week QA cycle. After four weeks that system is stable and the operations team is able to complete daily & weekly cycles without issue.

There were very few changes to the database, and the same number of customers were being processed. A HealthCheck by Informatica was performed before starting the process to assure that the existing infrastructure was adequate for the new version.

Overall it's very good. Once a point person was assigned by Informatica, all the issues were consolidated into a single tracking spreadsheet that was reviewed daily. Tracking tickets were still submitted, but we did receive expert attention to resolve issues quickly.

Very good. Although, most technical support is off-shore, and there were issues with working time that prevented internal staff from interacting with off-shore experts.

No – just a long over due upgrade from 9.0.1 to 9.7.1.

The upgrade process is straightforward, and well documented. This process was executed multiple times as different environments were being built. By the time the production environment needed to be upgraded, it was almost standard. A separate Proof-of-Concept (POC) environment was developed to allow the developers to “play” with the new version and test functionality.

A combination of in-house and a vendor team. It was difficult to find anyone who had expertise with 9.7.1, so both teams learned during the project. The vendor team (Wipro) did have Informatica MDM experience in various version that allowed them to contribute to the design of the upgraded system.

We have a global license which was outside of the cost of the upgrade project.

No other options were evaluated.

The upgrade is straightforward if you currently have Informatica implemented. Don’t wait too long to upgrade, we waited five years between upgrades, and will not do so again. If this is you first MDM implementation, spend as much time forming data governance program as you do on the technical piece. The major vendors in the MDM space (Informatica, IBM, SAP & Oracle) have similar functionality. Informatica has been slowly integrating their legacy ETL product into the former Siperian product to make a very robust product.

I mainly use it for data management.

It's for tool management, maintaining the golden record of customer status.

Data integration should be improved. Another area of improvement is customer applications, along with business 365 application case integration between applications.

I have been using this solution for three years now. I work with the latest update.

I would rate the stability a six out of ten. There is room for improvement in the stability.

I would rate the scalability of the solution an eight out of ten. There are currently nine end users in my team. There might be more people in the company. 

Recently, Informatica MDM upgraded, it transitioned from its traditional on-premise MDM offerings to a cloud-based platform called Informatica Intelligent Cloud Services (IICS). So, we are not planning to expand its further usage.

The customer support and service are helpful. 

Neutral

I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy. 

It is very easy to set up. However, the deployment time depends on the configuration. It can take 10 to 15 minutes.

The pricing is reasonable.

The users should have more training on Informatica MDM, especially practical training. The vendor should provide some practical training.

Overall, I would rate the solution an eight out of ten.

Valuable features include:

• 360 degree view of customer data
• Data quality improvement through better decision making with respect to BI
• Analytics and reporting
• Improvement in he customer experience with better services provided to the application users
• Consistent support to the business through process standardization supported by effective Change Management and Data Governance

We had implemented it across leading Life Science domain. Clients looked to implement a MDM solution for Customer data, which will create a Golden Record from multiple source systems.

Single and consistent view of Customer Data arising from a centralized data set with unique customer records.

Customer data is a critical asset that must be managed within the enterprise.

An integrated Master Data Management solution is needed to enable a 360-degree view of its Customers and provide accurate and timely Customer information.

The ability to link customer information across HCPs (Healthcare Providers), managed markets, hospitals and institutional accounts enables an enhanced view of the customer.

I am looking forward to integration with leading data providers, such as DaaS in the Life Science domain.

I'm using Informatica MDM since 2012 in various version XUSP2,9.1,9.5.1,10.1 and 10.2

There were a few stability issues, but overall it is a stable product.

When it comes to scalability, it is the best product in the market.

I would give technical support a rating of 9/10.

I looked into other products in this segment, but we never implemented them.

The setup was pretty simple.

I would suggest to just go for it. It is the best MDM solution in the market.

Typical use cases for Informatica MDM include consent management (for a large telecom vendor in Australia), master-data consolidation and analytics for vendors, facilitating vendor onboarding, and syndicating and automating global data synchronization networks.

The configuration process is pretty lengthy and challenging and could be made easier to understand.

I've been using Informatica MDM for over ten years.

Informatica MDM is a very stable product.

Informatica MDM is highly scalable - we've set it up for a customer with over a hundred million customers, and the system worked quite well.

Informatica's technical support is great - I was amazed by the quality of their technical people and the support they provide, as well as their willingness to provide it.

Because it's on-prem, the initial setup is of medium complexity.

Informatica MDM stands out as a tool that can give you the flexibility needed for doing channel-specific data quality or business validation. I don't think any tools come near it in terms of its matching capability and the volume it can handle. Unless your budget is a constraint, it's definitely the way to go. I would give Informatica MDM a rating of nine out of ten.