Idira Privileged Access Manager Reviews

It's a privileged access management tool so it helps in making sure that all privileged accounts are compliant.

The product is an important security measure against credential theft. It ensures session isolation and password rotation including pushing passwords to the endpoints. 

It's also possible to pull the password from the CyberArk to ensure that there are no hardcoded credentials in scrips or DevOps tools. 

It provides a comprehensive access control list and auditing. Reporting capabilities are extensive.

New features are being added in every release, and there are few releases a year.

Enhancement requests can be submitted by the community and are taken into consideration by the company.

As configuration options are very extensive, it is sometimes hard to find the correct and complete way of customization or specific configuration. 

The documentation is rather basic and it is missing many use cases. 

It's also hard to test solutions without a development environment as CyberArk doesn't provide the possibility to run the environment for personal purposes.

I've used the solution for six years.

The solution's most valuable features are one-time password and exclusive access.

CyberArk is complicated and costly to deploy for Windows servers compared to a few other vendors. It would be helpful if they combined all the components on a single server. Also, they should release a version specific to small businesses with two servers installation architecture.

We have been using the solution for three years.

The solution is highly stable. I rate its stability a ten out of ten.

I rate the solution's scalability a ten. It is the best in the market. It can scale to any infrastructure. We had implemented around 1000 target servers for our previous customers.

The solution's training documentation compensates for efforts to raise the tickets. We can resolve the issues ourselves based on the documents provided by the vendor. If you contact them for any problems, they solve them within a few hours.

I have implemented the solution for small and large enterprises. I haven't come across any bugs or issues. I use the 12.2 version as it is more stable, and I have more experience working with it than the newer version. It is easier to deploy if you know how to use it.

The time taken for deployment depends on specific project requirements. In the case of lesser servers and target machines, it takes about a few weeks. Whereas for a larger number of servers, it takes around two to three months to complete. The process involves setting up servers to host password vault, API access, central policy manager, and SM server. Additionally, for customer-specific requirements, we can set up Distributed Trusted Host (DTH) server for privileged analytics and Privileged Session Manager (PSM) for session management.

Apart from the deployment, it involves configuring policies, setting up additional connection components, etc.

The solution is cost-effective for the features. In comparison, other vendors would charge extra for the same features. Also, its pricing model is based on the number of users rather than the number of servers. Thus, there are no additional costs. I rate its pricing a six or seven.

I recommend the solution to others and rate it a ten out of ten. It is user-friendly once you understand its functionality.

We use it for other use cases, such as automating application authorization, managing files, and securing monetary accounts. We use it for managing privileged accounts.

I like everything about it. It's secure and reliable. I especially appreciate that it's locked down and only allows access to authorized components.

The issue is that in many environments, what I purchase via text is different. We have some policies that are specific to Microsoft environments. For example, my actual manager may not be able to connect to a Microsoft product due to a policy on it. The issue that comes to mind now is how six credentials are managed.

Currently, if you try to log in to any server within the environment, you would need to log in every time, regardless of whether you have already received the credential or if the connecting device is present or not. It is a problem with CyberArk. If CyberArk could find a way to solve this, it would greatly improve the experience.

I'm not sure if it is possible to fix this. It's not a point of entry, but it may require a longer string than the user might want to know, or maybe cheaper right now. If CyberArk can find a solution that improves the experience, it would be beneficial to customers.

Another thing is that there are some time needs that could be improved in the future. One thing that could be improved is to create of a better alternative for fixing group policy fees. We currently use Microsoft, but they have introduced new policies that may not be compatible.

I've been working with it for three years. I'm currently working with version 12 of the solution, and I've also worked with version 10 and partition 11.

The number of users is about 3,305, and it is stable. We don't have any small clients, mainly medium and enterprise businesses.

I would rate stability a ten out of ten, and it's very stable.

I would rate scalability an eight out of ten. It's not perfect, but it's fairly scalable.

Some things need improvement. The solution doesn't provide sufficient support. I contacted them at one point, but it took several months to get a response. Additionally, we had an issue with account balances that took a while to resolve. That was four or five years ago, though. Other than that, it's a decent solution.

Positive

Regarding the initial setup, I would say it's pretty straightforward on a scale from one to ten, where one is difficult and ten is easy. I'd give it a nine. Deployment took less than a week.

I deployed the solution.

It is pretty pricey. I would rate it a seven on a scale of one to ten, where one is cheap, and ten is very expensive.

Overall, I would rate the solution a ten out of ten.

The solution helps our developers access internal systems. It also helps us in Privilege Access Management.

The tool’s pricing and scalability can be better.

I have been using the solution for five years.

I would rate the tool’s stability a ten out of ten. It is stable.

I would rate the tool’s scalability an eight out of ten. The tool is scalable.

I would rate the tool’s setup a nine out of ten. The solution’s setup is easy. We have a good internal implementation team who completed the deployment in a few days. About five to six engineers worked on the tool’s deployment.

We have an internal integrator for the tool.

We have seen ROI with the tool’s use.

I would rate the tool’s pricing a six out of ten.

The tool is robust and our IT team is happy with it. It provides you with strong security.

The primary use case of the solution is mining the credentials on our Windows unique network.

The solution is able to rotate the credentials and session recording. CyberArk has the ability to change the credentials on every platform.

The initial setup has room for improvement to be more straightforward.

I have been using the solution for three months.

The solution is extremely stable.

The solution is extremely scalable.

The technical support is fantastic and quick to respond. 

I give the initial setup a five out of ten.

The initial deployment requires a couple of weeks and for the on-premises portion an additional two to four weeks. The deployment required one full-time architect and one full-time senior consultant. 

The solution is costly but we get what we pay for.

I give the solution a ten out of ten.

For maintenance, we require one part-time architect and two operations people.

I recommend the solution to others.

Our primary use case for his solution is privileged identity and application identity management, and we deploy the solution on-premises.

We have found the core features of the product most valuable, such as password management, session recording and vaulting.

The architecture needs to be improved. For example, the whole solution can come within a single software bundle instead of the distributed components we have for the on-premise deployments. I think there's room for improvements in that area because the competitors within that space have appliances and software that are just a single software. You don't have to split functionality across several servers like the current deployment.

We have been using this solution for approximately five years.

The solution is scalable. At the point of implementation, 300 users in our organization were using it, but that number may have increased.

The initial setup is not very complex because of my experience and skills. Still, the end users are only in charge of the administrative aspects, but I think the set up is a bit complex for those who are not very savvy with the solution. Implementation took approximately two weeks.

I rate the solution nine out of ten. The solution is good, but the main feature to be improved is having the product in a consolidated software bundle. So the moment we have PSM, it's a dedicated server. We can also have a PVWA in another server, so having a singular bundle is just like the cloud offering. The infrastructure is abstracted from the end user. So if we can have something like that for on-premises, that would simplify implementation. Regardless it's a good solution, it works, and the bank is happy with it. My recommendation to people considering implementing this product is to get the scoping appropriately done. It comes down to scoping the initial deployment, so it doesn't take forever. Still, if you're not scoping correctly, you could have a situation where people keep adding new accounts continuously, and your project never ends. Hence, scoping is kind of important.

The password vault and session monitoring are useful.

We have been using this solution since 2016.

The solution is stable, but some features in BeyondTrust are unavailable in CyberArk Privileged Access Manager. For example, there is a PMUL feature in BeyondTrust where you can do a deeper dive with the keys for login, but it is not available in CyberArk Privileged Access Manager.

The technical support is good, and they fix any issues we have. However, the turnaround time for technical support is lengthy.

We set up huge environments.

Regarding pricing, we have an APAC sheet and a contact person from CyberArk Singapore that provides a pricing sheet when we need one.

I rate this solution an eight out of ten. I would recommend having a proper plan before implementing this solution. It will be a smoother process if you jot down the granular execution level and get senior resources with hands-on experience.

CyberArk Enterprise Password Vault can be used for password vaulting and purpose session management.

The most valuable features of CyberArk Enterprise Password Vault are password vaulting and automatic rotation of passwords after use.

CyberArk Enterprise Password Vault can improve the distributive vault feature. Distributing the vault in multiple areas and multiple data centers should improve.

I have been using CyberArk Enterprise Password Vault for approximately seven years.

The stability of CyberArk Enterprise Password Vault depends on what you use it for. It is very stable when using a single vault. I had the most problems using the distributive vault. They've worked through some of that, so it's more stable now.

The scalability of CyberArk Enterprise Password Vault is okay. The distributive vault is what would affect the scalability and there were some issues with that that I've run into.

We only have a small number of users in the current company I am working at, and the previous company I was working for had hundreds of users using the solution. 

We do not plan to increase the usage of this solution.

The support from CyberArk Enterprise Password Vault is good.

I rate the support from CyberArk Enterprise Password Vault a four out of five.

Positive

I did not use a solution similar to CyberArk Enterprise Password Vault.

The initial setup of CyberArk Enterprise Password Vault was straightforward. The time it took to implement was two months.

We did the implementation of CyberArk Enterprise Password Vault in-house.

We have approximately nine people for the deployment and maintenance of CyberArk Enterprise Password Vault.

We have seen a return on investment from using CyberArk Enterprise Password Vault.

There are no additional costs other than the standard licensing fees.

We evaluated other solutions but we decided to choose CyberArk Enterprise Password Vault because they were a key player in the market who invented the space.

CyberArk Enterprise Password Vault is great. It excels on-premise. If you were looking at the hybrid or other solutions, there are other solutions that were built in that environment. They're probably a little ahead of CyberArk Enterprise Password Vault at this point.

I rate CyberArk Enterprise Password Vault an eight out of ten.

We use this solution for the user ADM account onboarding process within our company. If they need server access, we create ADM accounts, and we onboard to CyberArk.

We use it also for the password protection process with other products. We can use this as a password wallet, and we create the password rotation in CyberArk.

We can grant access, check the system's health, and create policies for users.

Creating policies and the password rotation feature have been valuable. We don't have to memorize our password for the ADM account.

Security wise, it's really safe. The password expires within six to eight hours, so no one can get that password from us. Other users can't log in without our credentials, and also, the ADM account password will automatically rotate.

It's really user-friendly as well.

Report creation could be improved.

The policies could be more customized.

I've been working with this solution for almost nine months. It's deployed on the cloud.

The stability is really good.

We have more than 2000 users, and it's really easy to scale.

I have worked with Thycotic before. It is not user-friendly, although it has changed a lot.

Implementation was really hard, and the reporting was not as good as the users expected. In comparison to CyberArk, Thycotic was not better.

The deployment process is really easy, and I would give it a four out of five.

We got support from the CyberArk team but deployed it ourselves. It was easy to follow the documentation and user guide.

CyberArk is an expensive product.

If you can afford CyberArk Privileged Access Manager or you are looking 5 to 10 years in the future, it's a good investment. You will gain experience handling all these pieces using the one product. You can easily integrate with other products also.

You would have maintenance with other PAM products, and you won't with CyberArk. You can save that money by investing in a high quality product from the beginning itself.

Overall, I would rate CyberArk Privileged Access Manager at eight on a scale from one to ten.

We Enterprise Password Vault to manage privileged credentials as well as some server and activity logging.

Before we implemented CyberArk, we had no password vault, so it was challenging to keep a record of who made changes and had access. With CyberArk, everything is a click away for us. We don't need to worry about reporting and other things. We can on our server to check who had access and the changes they made. 

The logs and reporting features are impressive.

We've been using CyberArk for about five years now.

CyberArk is stable, and the performance is awesome.

CyberArk is highly scalable. You don't need to worry about being dependent on only one server because you can deploy to multiple ones and manage it with all of them. If one fails, you can still use your access, so I think it's scalable.

We aren't using the solution extensively, but we plan to expand, and we'll definitely we'll continue with the same solution.

I rate CyberArk support 10 out of 10. We have contacted tech support a few times for help with some of the cases, and the support was perfect.

Positive

We didn't have a password vault solution before CyberArk. 

The initial setup was straightforward for us, but it depends on how you want to use it. It will become a little complex, and you need to gain some knowledge to customize it how you want. That applies to any product. I'll rate CyberArk 10 out of 10 for ease of setup. 

It took us around five or six months to deploy because we were also testing out some other products at the same time. And after testing for a few months, we decided to go with CyberArk for the final production rollout. Once you complete the setup, you don't need much maintenance, but we have around 40 system administrators managing the CyberArk server. 

We did the deployment with our in-house team.

CyberArk's license is too expensive. I rate it seven out of 10 for affordability.

We tried a couple of solutions before selecting CyberArk. Some of them are highly secure, but the reporting functions were tricky. A few were highly scalable, but they required a lot of resources to manage. We preferred CybeArk because it's easy to use and set up. Once you complete the setup, you have everything at the click of a button.

I rate CyberArk Enterprise Password Vault nine out of 10. If you're worried about privileged ID management, security, and scalability, you should go with CyberArk.