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TestLead3776 - PeerSpot reviewer
Test Lead at a tech services company with 10,001+ employees
Real User
Integrated with CCM and RM to achieve traceability. Difficult to maintain test cases as their number grows.
Pros and Cons
  • "It allows user to add whichever widget (predefined) based on the need. It has integration with CCM and RM to achieve traceability."
  • "Organizing the test cases is tedious. There is no mechanism to keep and maintain the test cases as hierarchy. This should be seriously addressed."

What is most valuable?

VF dashboard view looks okay. It allows user to add whichever widget (predefined) based on the need. It has integration with CCM and RM to achieve traceability.

What needs improvement?

Organizing the test cases is tedious. There is no mechanism to keep and maintain the test cases as hierarchy. This should be seriously addressed. As the number of test cases grows, it’ll be really difficult to maintain the test cases. The tool should be able to support and maintain the test cases in a folder-wise structure to identify the different module/phase-wise test cases.

For how long have I used the solution?

Around three years.

What do I think about the stability of the solution?

No.

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What do I think about the scalability of the solution?

No.

How are customer service and support?

Not applicable.

Which solution did I use previously and why did I switch?

Yes. Customer requirement.

How was the initial setup?

Not applicable.

What other advice do I have?

I suggest to go for other tools. As the number of test cases grow, it’ll be really difficult to maintain the test cases. The tool should be able to support and maintain the test cases in a folder-wise structure to identify the different module test cases.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior System Architect at a tech services company with 1,001-5,000 employees
Real User
Global Configuration allows the user to maintain different versions of the same artifact. It does not provide inbuilt capabilities for managing the tasks related to testing.

What is most valuable?

In the latest version, Global Configuration is the most promising feature as it allows the user to maintain different versions of the same artifact in different streams. Another feature that I consider important is integration with the automation tools.

How has it helped my organization?

Reporting on the QA activities as well as managing test execution cycles helped our organization to better manage the QA activities.

What needs improvement?

There are a couple of things that can be improved:

  1. The user interface can be improved; it is the same interface that I have been seeing for the past so many years, whereas the other CLM modules changed significantly.
  2. It does not provide inbuilt capabilities for managing the tasks and planning activities related to testing. For this purpose, you need to buy another module, i.e., IBM Rational Team Concert (RTC).

For how long have I used the solution?

I have used this solution for seven years.

What do I think about the stability of the solution?

Recently, we encountered some defects related to the global categories. We opened the defects with IBM, and later on, they provided us with a fix pack.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

Technical support is above average.

How was the initial setup?

The setup was a bit complex as it requires some expertise.

What's my experience with pricing, setup cost, and licensing?

Two types of licensing policies are available:

  1. There is the Authorized license which is bound to the user, i.e., if the user is not using it, then others can't use it either.
  2. There is floating one, which is a pool of licenses (if the user is not using it, then others can use it).

Which other solutions did I evaluate?

When I joined my current organization, they were already using IBM RQM.

What other advice do I have?

Tweak your testing process. It is also better to align the organization in terms of how the tool works.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Test Management Tools
June 2025
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it_user321231 - PeerSpot reviewer
Marketing and Sales at a computer software company with 51-200 employees
Vendor
It integrates with third-party automation test tools, but the management of artifacts need improvement.

Valuable Features:

Integration throughout the complete product development process. Also, the integration of third-party automation test tools.

Improvements to My Organization:

Easy collaboration between several development teams such as design, development, and testing.

Room for Improvement:

  • Management of artefacts
  • Support of paramater needs to be easier

Use of Solution:

I've used it for three years.

Deployment Issues:

No issues encountered.

Stability Issues:

No issues encountered.

Scalability Issues:

No issues encountered.

Initial Setup:

It was easy.

Implementation Team:

It was done in-house.

ROI:

Project realization has been carried out much faster. The integration of test automation tools.

Cost and Licensing Advice:

Use workgroup licenses for smaller environments.

Other Advice:

Plan the training and usage properly. Also, proper planning of the architecture and test execution artefacts needs to be dond.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a business partner of IBM.
PeerSpot user
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Updated: June 2025
Buyer's Guide
Download our free Test Management Tools Report and find out what your peers are saying about IBM, OpenText, IDERA, and more!