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Google Hangouts Room for Improvement

BT
IT Manager at a transportation company with 501-1,000 employees

The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more.

If we could get the person that we call that doesn't have a Gmail account and to screen share would be helpful. There have been times when I actually wanted to do remote control through Google and that would be really helpful too. That would help support a lot too. 

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GJ
PAM Architect at a tech services company with 11-50 employees

Hangouts will go the way of the Dodo. Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device. Google Hangouts, however, was not. Google Hangouts is a browser-based application.

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KD
Testing Center of Excellence - Head at a tech services company with 1,001-5,000 employees

I would like to see support for showing virtual backgrounds.

A better resolution that is capable of showing hi-resolution videos would be useful.

The capability of transferring files through chat, other than just images and videos, would be useful. There are some workarounds for it, but they are not as robust as the other features. Most other messenger allows you to send files through chat.

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Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.
Product Manager at a tech services company with 1,001-5,000 employees

Connectivity and voice clarity is good. If I had to rate it out of ten, I would give it an eight. However, there were times when I used Google Hangouts on my phone and the voice quality was bad.

The back button functionality needs to be improved. When you hit the back button, you get out of the meeting. What should happen if you are in a meeting and you press the back button is that you would still be in the meeting but you would be able to see the other available features of your phone or use other apps. With Zoom, you are able to do those things.

They don't have a way to schedule a meeting as you with other solutions. If you compare it to Zoom, in that product you can schedule a meeting and send a link to others. The option it provides is to start a meeting then to invite or add. If you don't know their Gmail address then you can't invite them to join.

Google Hangouts restricts you to those with a Gmail account.

It's not easy to share. If you are with Zoom there is not share or deny, you send a link and they will be able to join you. It's made to be simple.

Once Google Hangouts is launched you are able to start meetings. Your contacts are all listed but only Google Hangouts contacts are available. If someone does not have Google Hangouts then there is no way to invite them to the meetings.

The UI is good, but the transaction needs improvement. The flow from jumping from one screen to another is a bit complicated.

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IT Assistant at Hotel 2 Fevrier

We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly. I would like for Hangouts to have a professional cloud service in which people will be able to connect the device up to and need not to go through another competitor. I'd rather just use one single service. 

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ME
Technical Lead at a tech services company with 10,001+ employees

I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing. This would be great.

Having an option for participants to ask questions, like a "raise hand" feature, would be helpful because as it is now, they have to send a message and I have to watch for it. The message might be private for me or sent to the entire group but either way, I have to watch the list of participants all of the time for these messages.

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Senior Executive at Divine IT Limited

I'm not completely happy with the message options in Hangouts because for now it's only possible to send pictures, which is unfortunate because I would also like to be able to send documents and other things. I also think that because we've all become very used to using WhatsApp and Facebook Messenger, I think they could also include a reply option. 

I sometimes find that the topic that I want to speak to a particular person about, or the topic that we spoke about gets lost among all the words. A reply button would enable me to physically save certain information. 

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CIO at OCA Global

There is a significant problem with performance when you have a poor connection. In these cases, it does not do a very good job of stopping the video automatically. The algorithm should be improved to automatically deal with poor connections in a better way.

In the future, we would like to have support for multiple speakers at the same time.

We would like to have a registry of attendance created automatically to show us who is in the session.

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Network Administrator at Lahore Garrison university

There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc. 

Another feature I want to add is a meeting date to schedule meetings or if I want a meeting after two days, I would like to have a reminder and a note.

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OH
Technical Consultant with 11-50 employees

I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting.

Support for recording meetings would be helpful.

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IT Support at a financial services firm with 501-1,000 employees

The solution can improve by having more integration with different platforms.

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CT
CFO at a maritime company with 201-500 employees

Google Hangouts could work on making the service better for slow connections.

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SS
Senior Business Development Manager at a computer software company with 501-1,000 employees

It is not as stable. They can improve its stability.

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Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.