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Fortinet FortiWeb Room for Improvement

SC
Director at a tech services company with 51-200 employees

From the feature perspective, it is pretty rich. The automation piece can be improved. Although they say it can be automated very well, there is still manual work. Its usability should be improved in terms of automation because we want to build an infrastructure with code, but you can't do that easily with this solution. If they can give us APIs in the firewalls that we can tap into, it would be perfect. 

I would also like it to scale automatically based on the traffic.

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Eduard Otto - PeerSpot reviewer
Senior Technical Consultant at PROMOS consult

We had some trouble using some features. Maybe we understood it the wrong way when reading the manual. We had to implement some workarounds to help this problem.

The GUI could be better. It's limited. 

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PK
Engineer : Cyber Security & Telecommunication at a tech services company with 11-50 employees

During the POC we did encounter problems. For example, the integration with the HSM for storing keys was not ideal.

The downside is on the security side and is the firewall. When you look at the firewall, it doesn't do decryption and you have to depend on other third-party tools to do that. Or you would have to use another FortiGate product which makes things a little complicated. Today, people look for simplicity in terms of design. That's one downside to Fortinet's Firewall. The downside to FortiWeb is it had issues integrating with HSM. They fixed the issue, however, it took a long time to fix and it wasn't pleasant. I had to work with deadlines and I could not make the deadlines due to the slow timeline on their side.

For the firewall, when you deploy IPS, the IPS doesn't have visibility into encrypted traffic and 70% of traffic these days is encrypted, and that's the conservative figure of the actual percentage. If your IPS doesn't have that visibility, then it is not really doing the job that it has to do. In comparison, Palo Alto is the best firewall in terms of performance and has the technical specifications that we need. 

The support side of things can be improved. They need to quickly tend to issues and resolve them as soon as possible. Those are the expectations.

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Buyer's Guide
Fortinet FortiWeb
September 2022
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.
BrianFortington - PeerSpot reviewer
GRC Security Consultant at Ionize

User administrative controls could be a little bit better. I guess that would be the main thing. The usability within Fortinet could be a little bit easier on the users. But it is what it is.  

The thing that was more difficult was not the tool itself but dealing with the logistics of the compliance issues. I was applying a standard set of rules to an AWS firewall. It served a purpose. The complex part of the solution was more of a compliance issue.  

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FP
Technical Presales Engineer at a comms service provider with 11-50 employees

It may be better if it were easier to create roles.

The interface could be a bit better.

Everything is pretty manual. We do need to improvise a bit. Automation might make it easier.

The pricing is a little bit high for us.

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Carlos Pindado - PeerSpot reviewer
Director of business and digital transformation at SERNIVEL3

The solution could improve by being able to handle different use cases.

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MohamedTaha - PeerSpot reviewer
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant

The initial setup in our data center was somewhat complex.

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Giorgi Sakhokia - PeerSpot reviewer
Information Security Officer at State Audit Office

When we look at the incident reports in the dashboard, they are available for a maximum duration of 24 hours. They should provide more time for the analysis and increase the duration of the availability of these reports. Currently, it gives the options for 5 minutes, 1 hour, and 24 hours. It would be excellent if there are more options for a longer time period. It may be configurable, but I don't know how to do it.

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Enayat Galsulkar - PeerSpot reviewer
Senior Information Security Consultant at Future Telecom

They could improve their support a little bit for faster response time. 

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Dino R - PeerSpot reviewer
System Administrator at a insurance company with 1,001-5,000 employees

The dashboard evaluating the performance of each application connected to the web app's firewall is quite helpful, but the tool is only available in application performance management. So I think if Fortinet could better integrate that particular feature, it would add a lot of value to the product.

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VK
Senior Cyber Security Engineer at a tech services company with 201-500 employees

The documentation for the machine learning could be better. They do not provide proper documentation explaining how the solution works or how to configure it. A good, valid KB article would be helpful. 

It is difficult to configure the machine learning and get it up and running. We put in a week of learning mode and then place it in our production. The machine and data learning is a pain point. I work with different clients. The machine-learning algorithm doesn't learn all the URL patterns. 

It would be nice to see certain software changes in order to add some kind of betterment with machine learning.

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Khalil AbdulrahmanAlasbahi - PeerSpot reviewer
Customer Service & Support Manager at Natco Information technology

The solution could offer more integration opportunities. 

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Mohamed Hussein - PeerSpot reviewer
Security Engineer at a tech consulting company with 51-200 employees

The machine learning feature of the solution could be improved.

No solution is 100% secure and the security could always be worked on.

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AhmedIsmael - PeerSpot reviewer
Network & Telecom Manager at a retailer with 1,001-5,000 employees

I would like to see the Application Delivery Control (ADC) and Web Application Firewall (WAF) combined in one device. For example, if I have one device that costs $2,600 USD then it can have two licenses, where it can operate as a load balancer as well as a WAF.

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KacemCHAMMALI - PeerSpot reviewer
Network Security Consultant at FleXos

The solution currently lacks a VM demo to enable testing prior to purchasing. It would make things easier for our clients to choose this product if they had that ability. We are based in Tunisia and the lack of multilingual technical support is problematic at times. 

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Melvin Obiri - PeerSpot reviewer
Sr. Systems Engineer at Kipepeo Solutions Ltd

Fortinet FortiWeb could improve in reference architecture for different deployment scenarios.

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Ahmet Coruk - PeerSpot reviewer
Co-founder at Korunet

The solution could improve by providing more integration with solutions other than the Fortinet family.

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DT
Presale Engineer at a computer software company with 1,001-5,000 employees

The initial setup process could be improved.

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ZM
Solutions Architect at a computer software company with 5,001-10,000 employees

They can introduce a scaled-down version for the SMB market. It would be very competitive in the environment.

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Thameem Ansari - PeerSpot reviewer
Senior solution architect at a comms service provider with 51-200 employees

Troubleshooting features could be incorporated with this solution.

The reporting could be optimized.

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Sisay Assefa - PeerSpot reviewer
Senior Specialist, IT Security at Ethiopia Commodity Exchange

Fortinet FortiWeb could improve data integration.

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TI
Manager at a construction company with 1-10 employees

The maintenance fee for this product could be improved and it needs to be easier to scale up. 

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RR
Jefe de Venta Especialista de Seguridad Informatica at a tech services company with 51-200 employees

We have had problems with deployments where we've had to contact technical support to resolve them.

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Ali Rochmat - PeerSpot reviewer
Sales Manager For State-Ownership Enterprise at PT EDI INDONESIA

In my experience, Fortinet FortiWeb could improve the intelligent features to acknowledge whether any threat or incident that's running happened. Then give us the ability to escalate it to layer 2 or layer 3 in the network operations.

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MauricioCorrêa - PeerSpot reviewer
Full support analyst at Gruppen

The memory use in each of the appliances is problematic. 

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MA
Security Technical Manager at a tech services company with 51-200 employees

The F5 solution has more features than Fortinet FortiWeb, such as multiple load balancing.

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willie.Na. - PeerSpot reviewer
System Engineer at Trans Business Machines Ltd

There are specific functionalities that I'd like to see improve and that would basically bring it into line with what is being offered by solutions such as F5 and Imperva.

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AP
Sales Specialist-Network Solutions at a tech vendor with 51-200 employees

FortiGate could be improved on the security end because we've had some incidents with the customer. Otherwise, there is no problem. 

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Buyer's Guide
Fortinet FortiWeb
September 2022
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.