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Forescout Platform Room for Improvement

Jonathan Soto - PeerSpot reviewer
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company with 1,001-5,000 employees

The licensing costs are quite high. With the amount of hardware we have, we need too many licenses to make the product effective and it's ultimately just too costly.

We may have some problems with compatibility - specifically with Cisco switches. We have the perimeter a Check Point firewall as an alarm for VPN connections. We have users integrating the VPN Check Point with Forescout. We can't seem to scale due to compatibility issues and price.

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Avraham Sonenthal - PeerSpot reviewer
Senior Network Engineer at a government with 5,001-10,000 employees

The reporting feature needs improvement. An example is that currently, you cannot configure what report files will be named. I think that the reporting feature needs more flexibility. It has about 15 templates and you have to use one of them, but it is not easy to understand what each of them is. It would be nice to have more control over the format of the reports.

Also, it would be nice if the configuration backup feature had more flexibility. It only supports FTP, SFTP, or SCP. That makes it impossible to write backups to a Windows share.  

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Peter Gignac - PeerSpot reviewer
Lead Technologist at Booz Allen Hamilton

The most common complaint I hear about Forescout is about their technical support.

Some sort of highly scalable platform, such as a private cloud, that can be distributed across a network quickly and grow rapidly, would be beneficial.

I believe that the overall user experience has not always been preferable.

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Buyer's Guide
Forescout Platform
June 2022
Learn what your peers think about Forescout Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,045 professionals have used our research since 2012.
Products & Solutions Manager Cyber Security | Forensics at a tech services company with 201-500 employees

As a user, if I am using a laptop that is Wi-Fi connected, Forescout identifies my port connectivity as one user license, and if I take that same laptop with the same username to a wired network, which is also the same network that is used for the Wi-Fi connection, Forescout detects it as a separate license.

At times, I am working on wireless and sometimes I enter a zone where there is no wireless connection, which forces a land connection. This is an issue that needs to be resolved because it consumes another license for the same device and the same user.

This issue has been escalated to Forscout directly.

There was integration with Microsoft SCCM previously, and have suddenly stopped the open integration module for Microsoft. Customers are not aware of what is available to them in terms of the open integration module. 

Forescout Platform advised that there are many options available and many things they can do, but they don't tell customers exactly what they are. 

They need clear documentation and direction as to what the customer can expect from the open integration module. Customers need some clarity on what they can do and what is not possible to do.

When it comes to a full open integration we need to rely on the professional services from Forescout directly, no one can implement it as there is a limited amount of knowledge available.

They need to be more considerate, and there should be good documentation available to the customer.

They need to improve their selling approach or the consultant approach.

One of their use cases is an ITM use case, and ITSS asset management, but they don't really do ITSS management. They only detect the ITSS and all the parameters around that test, but they do not have any integration with any database system where they can store all these details and act like a typical ITSS management system. 

They should remove that use case in full. They should say that we complement your ITSS management by detecting the unknown assets in your network. This would be right.

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Senior Manager Network Design at a tech services company with 501-1,000 employees

Two things can be improved in the Forescout Platform. First of all, the support for some certain proprietary protocols from other vendors, but they are very widely used. If the TechEx from Cisco, was added to Forescout, then it will be a full solution for me. 

Forescout Platform can be much improved. The support for certain proprietary protocols from other vendors, but they are very widely used. If I can go a little bit technical here, I would say the TechEx from Cisco, if added to Forescout, then it will be a full solution for me. Additionally, the Forescout Platform can have better integration with other solutions, such as Cisco NFG firewalls. They need to integrate seamlessly.

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Product Manager - IT Security at a tech services company with 11-50 employees

Truth be told, I'm good with it. I'm yet to have something with the solution that I don't feel comfortable with. It's fine. I've not seen a cause or a reason why I should want something to be changed, but that doesn't take out the fact that there's always room for improvement. What I would love to see is a situation where my Forescout can integrate with different security technologies. Where it can share contextual information bidirectionally. I had written to Forescout about this and they told me they have that functionality already. So I think that settles it. They can share device context with the security technology and that technology can also be shared with Forescout. To build a form of connective strategy towards security. They have a dedicated module for the security technology I'm concerned about.

But with that software, I should be able to integrate my Forescout with any other third party security technology, to build that connected security strategy I talked about. So far, it's good. It meets my requirements that I had concern about.

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Consultant at a tech services company with 51-200 employees

When we automate an email to send to a user, sometimes it gets blocked, but that has nothing to do with Forescout. It depends on the mail gateway that we use or integrate with.

They already support some 63,000 plus vendor models. They are also upgrading it, and they have two million plus devices in a single deployment. Maybe there are some legacy tools with support. I know they're working very hard on the OT infrastructure and OT side of integration, but I'm not into OT side.

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Senior Advisor/Architect at a consultancy with 51-200 employees

I don't think we tested the full potential of Forescout. We had some delay implementing it into our organization, due internal organizational issues and also due to a lack of device registrations. Meanwhile we decided to switch to a new network provider that doesn't have Forescout in its portfolio. We favour one-stop shopping for network and security services, and will migrate to Aruba ClearPass (portfolio). 

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Dilan Jayamantri - PeerSpot reviewer
Product Manager at South Asian Technologies

The solution needs more definitive pricing. The costs are hard to nail down.

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Benny Sumitro - PeerSpot reviewer
GM Technical Management at PT. DATACOMM DIANGRAHA

Better integration with third-party vendors is needed because as it is now, the list of third-party solutions that we can integrate and automate is quite limited. We would like to see the list of vendors expanded to be broader.

The types of products that we would like to integrate with are firewalls, patch management solutions, and SIEM applications, for example.

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Ben Masuku - PeerSpot reviewer
Business Development Specialist at Wire Speed Systems`

Custom integrations need to be better. I'd like to have the option, for example, to integrate the Forescout Platform with a customized application or any other software out there that I am using at the same time.

I would like the Forescout Platform to be deployable on cloud solutions, like Huawei. It's not compatible with Huawei at the moment. It can be deployed only on Amazon and AWS.

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Kirill Timonin - PeerSpot reviewer
Senior Information Security Engineer at Regnans

This solution could be improved if there was functionality or module integration to connect Forescout with open source, container areas or Terraform.  It would also be useful if this solution could run with network plugins to Kubernetes. 

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AmjadKhan1 - PeerSpot reviewer
Dy Manager Network at Fauji Foundation

Forescout Platform could improve the integration or compatibility with other solutions, such as Chinese-made and other market solutions. They do not have any integration with H3C,  RUCKUS Switching, Lenovo, CommScope, IBM Switching etc. which are network/Communication Brands. They do not have integration with new solutions in the market. They do integrate well with Brocade, Cisco, Juniper, and quite a few more but they could expand the integration. 

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Instrutor at a tech services company with 1,001-5,000 employees

If you want to deploy a new solution to block, you can't do it by yourself. You need the Forescout to deploy these solutions. They could prove this by making it better.

There are virtual machine limitations, this is not a solution that they use to protect my company.

In the next release of the solution, it could benefit from being more flexible to allow for more freedom.

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Security Solutions Architect at GTS

The installation is not secure because it takes high admin privileges.

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Buyer's Guide
Forescout Platform
June 2022
Learn what your peers think about Forescout Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,045 professionals have used our research since 2012.