Field Effect MDR Reviews

My workplace experienced a service security incident, and we engaged the Field Effect team to assist us with investigation and recovery. As part of their services, they implemented the Covalence monitoring solution. After the initial three-month engagement, we opted to retain the solution and continue using it.

It is of paramount importance that the surveillance system is continuously monitored for attacks and risks by a team of qualified experts. This is one of the primary reasons why we chose Field Effect.

Device management is straightforward. The solution is practically ready to use. It took less than an hour to install their appliance and agents, and it is straightforward to configure and monitor.

Tagging security threats enhances the system's learning capabilities. However, in our environment, if an event is tagged as non-threatening, the system will disregard it in the future and learn from the process.

Covalence offers a unified solution that proactively safeguards against various threats.

Covalence helps identify issues even when we're not actively looking for them. This helps our security team save around ten percent of their time.

Covalence keeps us informed of potential threats and guides how to address them if they materialize. Since its implementation, we have not encountered an actual threat, but it does alert us to potential issues.

Covalence bolstered our confidence in our security posture. As a result, we now sleep better at night knowing that Covalence safeguards our data.

It recommends actions to take to mitigate risk. This is crucial because it identifies the nature of the risk and provides solutions to address it. Therefore, it is of substantial importance, and it is our responsibility to either heed these recommendations or disregard them if we deem the risk insignificant or unrealistic.

The most valuable aspect of Field Effect Covalence is its ability to continuously monitor for and identify potential threats.

Currently, Covalence responds to threats by deleting the entire machine. However, it would be more effective if it could surgically isolate the specific malicious process instead of deleting the entire machine. This would minimize disruption and allow for a more targeted response to the threat.

I have been using Field Effect Covalence for six months.

I have noticed a slight slowdown when using the better agent on my machine, but I have never experienced a crash, to my knowledge. The slowdown is also not that significant, as it only occurs during startup.

Covalence is quite scalable. As a small organization, we believe we have ample room to grow with our current implementation. If we were to expand, we believe Covalence could scale with us by adding additional appliances.

The initial deployment was straightforward and took only one hour to complete. We were up and running quickly. We coordinated with the Field Effect's personnel and one individual from our team for the deployment.

The implementation was completed in-house.

Covalence is a threat solution that provides a high return on investment when a real threat is encountered. Fortunately, we have not yet faced such a situation. However, if we were to encounter a significant threat, I would estimate that the return on investment could be in the range of hundreds of times the cost of the solution, even with just a single incident.

The pricing was very reasonable. We were particularly impressed with their pricing model, which charges per user rather than per system. This is especially beneficial for companies like ours that have a large number of systems and therefore require multiple systems for each user. This pricing model will be much more cost-effective for us than the competition's models.

I would rate Field Effect Covalence eight out of ten.

In addition to Field Effect Covalence, we also use an antivirus, a perimeter firewall, various password protection tools, and phishing tools.

Covalence requires minimal maintenance, just the monitoring essentially. Monitoring and looking at the action alerts.

I highly recommend Field Effect for several reasons. Firstly, they cater to businesses of all sizes, from small and medium-sized enterprises to large corporations. Their pricing is competitive, and their solutions provide peace of mind by enhancing overall cybersecurity posture. I wholeheartedly endorse their services.

When comparing Field Effect's pricing model to that of its competitors, businesses should consider the importance of the granularity of threat isolation.

We're a managed service provider. So we resel Field Effect Covalence services to our customers for cybersecurity.

Field Effect Covalence can be deployed on-premises, in the cloud, or as a hybrid depending on each customer's requirements.

It is imperative that Covalence is backed by experts who are constantly monitoring for attacks and risks.

Managing Covalence is straightforward.

With Covalence, we have seen increased security, increased revenue, and a fuller product line, which helps us move into the security market.

Covalence provides a single cybersecurity product that proactively protects all of our threat surfaces.

It is nice that Covalence reduces the number of cybersecurity products needed by providing three threat services.

Covalence's 24/7 monitoring significantly reduces our security team's workload.

Covalence informs us of threats and provides recommendations on how to remediate them.

What I like the most about Field Effect Covalence is the ease of deployment, the fact that it's cost-effective to roll out, and it is reasonable. It's at a really good price point, and it provides great protection.

Field Effect Covalence could benefit from enhancing its packing slip process. When receiving multiple devices simultaneously, it can be challenging to initiate setup due to inadequate labeling on the packing slips, which often fails to clarify device-to-customer associations.

I have been using Field Effect Covalence for two years.

Field Effect Covalence is stable. We have not experienced any issues.

Field Effect Covalence is scalable.

The technical support responds quickly.

Positive

We have seen a return on investment with Field Effect Covalence.

The pricing is comparable to what else is out there.

I would rate Field Effect Covalence a nine out of ten.

Someone interested in a cybersecurity solution but has never heard of Field Effect Covalence, should check it out.

To anyone looking at Field Effect Covalence, I recommend doing their homework, doing a demo, comparing pricing, and ensuring it fits their environment.

Field Effect MDR forms part of our robust security solution bundle for our clients as well as internally. It has helped us consolidate IDS/IPS functionality. 

We primarily manage IT services for clients, including infrastructure (servers, networks, storage), software (applications, security tools), user support (helpdesk, remote support), security (threat detection, compliance), and cloud services (hosting, SaaS). 

Our offerings include proactive monitoring, SLAs, scalability, and cost efficiency, providing businesses with expert support, allowing them to focus on core activities, and ensuring reliable, up-to-date systems.

The solution has helped us consolidate our security tools stack. The rich feature set has enabled us to retire a couple of individual solutions that performed only a single function. This has reduced our overall spending with a healthy ROI. 

By integrating various security functionalities into a single platform, we have streamlined our operations and improved efficiency. This consolidation has simplified our security management. It also enhanced our ability to respond to threats more effectively. 

In the past, managing multiple security tools was a complex and time-consuming task. Each tool required its own updates, maintenance, and monitoring, which often led to inefficiencies and gaps in our security posture. With the new consolidated security stack, we have a unified approach that ensures all aspects of our security infrastructure work seamlessly together.

One of the most useful and impressive features of the system is its detailed notification mechanism. Rather than merely identifying a threat or potential threat, the system goes a step further by providing actionable recommendations along with clear steps to take in response. This proactive approach ensures that technicians are not left guessing about the next steps, thereby enhancing their ability to respond swiftly and effectively. 

Moreover, the notification includes detailed information on compliance and aligns its recommendations with best practices and industry standards. This comprehensive and integrated notification system has significantly increased our efficiency in addressing security incidents, allowing us to provide prompt and well-informed resolutions. By offering a combination of threat identification, actionable guidance, and compliance information, the system has become an indispensable tool in our security infrastructure.

It would be greatly beneficial to integrate compliance-related reporting directly into the portal. By doing so, users could easily monitor and evaluate compliance levels in relation to popular security standards and frameworks such as ISO 27001, NIST, CIS, and AICPA TSC. This feature would provide a comprehensive overview of adherence to common controls, enabling more efficient identification of areas needing improvement and ensuring that the organization remains aligned with critical regulatory requirements. 

Furthermore, it would streamline the auditing process by offering detailed insights and facilitating proactive compliance management, ultimately enhancing the organization's overall security posture.

I've used the solution for four months.

The solution has been quite stable so far.

The solution is highly scalable, catering to for multiple network endpoints.

We switched solutions to consolidate our security toolset.

The initial setup was straightforward for the most part, and the management portal is very user-friendly.

We implemented the solution with our in-house team.

It is quite reasonable for the rich feature set we receive.

Basically, the solution is used for monitoring devices and monitoring agents. We install it on every machine that we bring online to actively monitor in terms of security - not monitoring how people are using it. If there is a threat on a machine, if there is outdated software, if there is malware, et cetera, we get alerts. 

We had a cyber incident prior to getting the solution. We decided to look around, and we found lots of reviews of the solution and decided to implement it. 

The solution offers actual recommendations. With any machine we bring online or any person using the machine, it creates an alert if it sees a threat or any observation such as missing updates. It will send an email to the IT department right away.

It's important that it's backed by experts who are constantly monitoring for attacks and risks. If there is a threat that is a high priority or something, they do monitor it, and they see if there is any action needed.

It is easy to manage surveillance.

We use the tagging feature for security threats to tag actions, recommendations, and observations. It's not technically tagging; it's watching the machine and alerting us to issues. 

We are using it in conjunction with our antivirus suite. This is enough to make sure that our machines are safe.

It's fairly easy to manage as well. It offers a quick overview. I can go into the portal and see what's happening. It gives me quite a bit of information.

I save time with the solution. I do not have to manually monitor all the equipment that we have now - since we installed the Kubernetes. That saves a lot of time. It does do the automatic reporting in detail, and it also tells us what needs to be done. While I've saved quite a bit of time, I can't say in hours or in days.

The product so far has informed me of threats and how to address them. When it creates the action, it does tell us what needs to be done. The recommendations they provide help us reduce risk. We can decide how to eliminate something or how to reduce occurrences. 

The reporting is fine. 

We've really felt secure after implementing this. 

This is a new solution for us. We're pretty comfortable with it and haven't had any issues so far.

They put too much detail into the emails. They should streamline them.

I've been using the solution since April 2023.

I haven't had any issues with stability. Whenever I go to the portal, it's solid, and the reporting is efficient. 

It's scalable. It's fairly good. 

Initially, we contacted technical support a number of times. We needed to understand the product and were not sure how things were going. 

Support is extremely quick. They were available whenever I contacted them.

Positive

I haven't used this type of security application before. 

We are using antivirus solutions; however, this solution actively monitors.

We're using an on-premise deployment with two portals: one on the cloud and one directly on the device. 

I was involved in the initial deployment, and it was fairly straightforward. It's a plug-and-play solution. 

Up to this point, I haven't performed any maintenance. 

We did have help from Covalence during the deployment. 

I'm not really involved in the pricing. 

I'd recommend the product. I'd rate the solution ten out of ten.

It's a fairly solid solution. It does what it's supposed to do.

We use the solution as a tool to protect our endpoints against cybersecurity threats. We also use it for monitoring network traffic at our office, specifically against denial of service attacks or other cybersecurity threats.

The Covalence agent that's been installed and running on all of our user's devices is great.

I get alerts if there's malicious activity or restrictions or if any suspicious activity should emerge. That allows me to reach out to that user and investigate further.

We like that it’s backed by experts who are constantly monitoring for attacks and risks. It's very important. I've called upon them a few times. I don't need to every time. However, they've always responded extremely quickly - within minutes. They've helped me understand what the issue is and what a resolution could be.

For the most part, it's fairly easy to manage. On a scale of one to ten, I would probably say, with ten being minimal effort, zero being extremely difficult, I would put it around, you know, seven and a half or so.

We use the tagging of security threats such as actions, recommendations, observations, et cetera. For the most pressing issues, it's good.   

It doesn’t help us save time. However, it does help us be more focused on where we're spending our time.

The solution informs us of threats and how to address them. It has definitely helped with security. It gives recommendations on how to reduce our risk. That's very helpful, particularly when you have a more junior resource that's been dealing with the threat. The explanation and the description of the threat and the remedy suggested are very helpful.

I have had a couple of challenges around updates to the agents where it seems it doesn't automatically replace older versions. I've had to go in and manually remove them and do a reinstall, which is a bit cumbersome to do on all the devices. They should offer a silent install and update. I'm using InTune to install the agent on new devices; however, getting it updated to the new agent is difficult. Other than that, once it's up and running, it's pretty well a very easy advantage.

I find that sometimes it will send alerts a bit too quickly. For example, it will send me an alert if it detects that there is an older version of Windows running on a device. However, Windows forces us to update very quickly. We often get those alerts, and the updates just haven't had time to get installed yet.

As far as phishing emails in particular, it doesn't really help me in protecting against those. For that, I'm relying on Microsoft 365’s own tools. I get notified if somebody clicks on, for example, a suspicious link in an email; however, that's after the fact. I don't count on Covalent to filter out those potential emails from being delivered. We’re relying on Microsoft to do that.

We started using the solution almost two years ago. 

We haven't had any issues with crashing or downtime since we've been using it. 

We had a case where there was a power outage in the building. That created some alerts, however, when the power came back on, everything just reset, and we were fine. 

We contacted support during the initial setup and when we had to do an update. They were satisfactory. We had no complaints. 

Positive

We were not using a different solution previously.  

We do use their appliance to protect our network. However, we don't have any servers inside our network since all of our business apps are on the public cloud. 

I was involved with the initial setup of the solution. We did have some challenges getting it to work for the silent install that uses Intune. When we first tried to install it, we had difficulty getting it to do a silane install. And it took a while to get that resolved. Once we did, it worked fine, except we're having a similar kind of problem when there are updates to the agent that need to be installed. If we install it through, you know, a manual process, it works great. However, when you are trying to use Microsoft Intune, which is our endpoint device manager, there are some difficulties.

We had three members handling the installation process. 

Maintenance involves ensuring the latest version of the endpoint agent is installed on all devices. 

We handled the installation process in-house. 

The pricing is quite reasonable for the value we get out of the product.

We did look at other options, including Crowdstrike. The fact that Covalence was Canadian was important to us. The price point was attractive as well. 

We're customers and end-users.

I'd advise anyone to give it a serious look. It's a cost-effective solution compared to other options. However, they don't seem to be spending on marketing as you never hear about them really.

Look at all the features, if they're comparing it with other products, to make sure that they have everything required included. Make sure that you're looking at alternatives, considering various components. It's very easy to get confused between this agent, compared to, say, CrowdStrike's agent; however, if you need to add in the other components from CrowdStrike, do you have a comparable solution?

I'd rate the product nine out of ten. 

We are an MSP and have integrated Covalence as a core offering across all of our SMB clients.

Covalence is deployed to monitor the physical network, end-points, cloud (Microsoft 365/Duo/SalesForce/Azure/Google), and DNS filtering.

Covalence allowed us to replace and consolidate a number of tools which provided immediate cost savings. Additionally, Covalence filled knowledge gaps and offloaded a big portion of monitoring activity. Finally, everyone feels more secure now knowing professionals and the right tools are in place.

We like the 24/7/365 SOC. Hackers are trying to breach a business when they least expect it - that's often at night, weekends, and holidays. Covalence never sleeps or misses a second of monitoring. 

Over the last four years, there have been so many improvements and additions that I honestly can't think of anything else, aside from more third-party integrations with other MSP tools.

I've used the solution for three or four years.

The business is extremely stable. They have great funding and are fully staffed.

The initial setup is very straightforward.

We handled the setup in-house.

We offer Field Effect Covalence as a cybersecurity package for our customers primarily for on-prem networks and cloud-based storage.

Field Effect Covalence has been able to detect zero-day Trojans almost immediately after installation on client systems, which our previous solution was unable to do. The network traffic monitoring has also been able to flag any potential issues before they become a problem. This has been a great help in monitoring issues with network configuration, such as DNS errors and port configuration.

The most valuable feature is the network traffic monitoring function.

The cost of the solution has room for improvement.

I have been using the solution for four months.

I give the stability a ten out of ten.

I give the scalability an eight out of ten.

We have 60 people using the solution in our organization.

We previously used SentinelOne Vigilance but switched to Field Effect Covalence due to its more robust offering of cloud, cloud storage protection, and live agents that triage the alerts and send them to us.

The cost of the solution is high.

I give the solution a nine out of ten.

People should be prepared for the solution to quickly identify a lot of things that have gone unnoticed for some time. Field Effect Covalence is an excellent solution.