Principal Systems Engineer at a construction company with 1,001-5,000 employees
Real User
Top 20
Mediocre technical support and the initial setup could be easier, but the cloud-managed aspect is good
Pros and Cons
  • "The most valuable feature is the cloud-managed aspect."
  • "Technical support is an area that needs to be improved."

What is our primary use case?

We primarily use these wireless access points in our corporate warehouses.

We've got people using their phones and laptops to do things such as presentations. There are also production-oriented activities, where we use handheld devices for scanning. These are warehouse-type activities.

What is most valuable?

The most valuable feature is the cloud-managed aspect.

What needs improvement?

Technical support is an area that needs to be improved.

The initial setup could be easier.

For how long have I used the solution?

I have been working with ExtremeWireless since they were Brocade VCS. We worked with Brocade for several years and then got rid of those products, opting for ExtremeWireless approximately four years ago.

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What do I think about the stability of the solution?

Stability-wise, so far so good. Overall, it hasn't been bad at all. I can't say that it's been horrible.

What do I think about the scalability of the solution?

With respect to scalability, this product is good. It's on par with the competitors. We have several hundred users.

How are customer service and support?

The ExtremeWireless technical support is mediocre.

I would rate the technical support a four out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

This product was in place when I joined the company.

How was the initial setup?

The initial setup is not as easy as it could be but it's not that bad.

The length of time for deployment depends on the number of access points that are being installed. In our case, it wasn't too bad.

What about the implementation team?

As this is a cloud-based solution, maintenance is done by the vendor. The maintenance required on our end is fairly low.

What's my experience with pricing, setup cost, and licensing?

This product is not too expensive but not inexpensive, either. It is on par with everybody else. The cost varies depending on the number of access points that you have.

We pay approximately $30,000 per year.

What other advice do I have?

In summary, this is not a product that I recommend. Rather, I would suggest that people implement Cisco instead.

With Cisco, you get a true enterprise-class, best-in-breed solution. The Cisco support is top-notch, and the Cisco community is unlike anything else. Cisco's website is intuitive, they communicate rather effectively, whereas, Extreme is a smaller company and their website is not intuitive.

The cloud-managed portal changes, it seems like on a whim, without communication. One month it might be that you find something like a configuration item here, and then the next month it's hidden somewhere else. Whereas, Cisco is much more streamlined, much more communicative, and much more intuitive to use.

I would rate this solution a four out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product manager at a tech services company with 11-50 employees
Reseller
Good support, easy to manage, and excels in the cloud environment
Pros and Cons
  • "The technical support from Extreme Networks is perfect."
  • "The ability to integrate with network devices from other vendors would be helpful."

What is our primary use case?

We are a distributor for various networking products and ExtremeWireless is one of the solutions that we have experience with. We do between 2,000 and 3,000 projects a year for industries such as hospitality, entertainment, and education.

What is most valuable?

Their main power is the cloud environment because it's much better than the others in the market.

This product is easy to manage.

What needs improvement?

The ability to integrate with network devices from other vendors would be helpful.

For how long have I used the solution?

We have used this product for about 11 years, since before Aerohive was acquired by Extreme Networks.

What do I think about the stability of the solution?

Stability is 100% because we have never had an experience with faulty hardware. This is a product that we will continue to distribute.

What do I think about the scalability of the solution?

In terms of scalability, so far, we haven't found a project that it wasn't able to fulfill. I think that officially, they go up to more than 10,000 IPs. We don't have such big companies in the Netherlands.

How are customer service and technical support?

The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response and we don't have any problems. As we are trained to give support to our clients, it is only on rare occasions that we need vendor support.

How was the initial setup?

The initial setup is straightforward. It is all based in the cloud, so it's very simple.

What about the implementation team?

We are fully trained to give our customers the second and third-line support.

What's my experience with pricing, setup cost, and licensing?

There are both paid and free licenses of the cloud environment, with only basic functionality in the free version. The paid version is priced to fit the market. Suitability of one over the other depends on the customer's needs.

What other advice do I have?

In summary, this is a good product and one that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Buyer's Guide
ExtremeWireless
April 2024
Learn what your peers think about ExtremeWireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,847 professionals have used our research since 2012.
Head of Information technologies systems department at a manufacturing company with 51-200 employees
Real User
Stable, but licensing model could improve
Pros and Cons
  • "The stability of the solution has been fine."

    What is our primary use case?

    We use ExtremeWireless for our networks in our stores, logistic center, and head office.

    For how long have I used the solution?

    I have been using ExtremeWireless for approximately  15 years.

    What do I think about the stability of the solution?

    The stability of the solution has been fine.

    How are customer service and support?

    We have not needed support.

    How was the initial setup?

    The full deployment of the solution took approximately two weeks.

    What about the implementation team?

    We have two engineers that do the implementation and maintenance of the solution. We used an integrator for the implementation.

    What's my experience with pricing, setup cost, and licensing?

    Our access points device is at its end of life. I can buy one more and then I must buy a new device, but if it is a new device it will not support the old virtual appliance. I would need to upgrade our virtual appliance to the next version or build a new virtual appliance with new devices, and it's not good for us. The overall licensing subscription could be better.

    We are on an annual license for the use of this solution. Typically when we build a new store, we buy approximately 30 access points with licenses.

    Which other solutions did I evaluate?

    We have recently evaluated Huawei, Cisco, and Aruba solutions.

    What other advice do I have?

    We are n the process of deciding if we are going to switch to another solution such as Huawei, Cisco, or Aruba.

    I rate ExtremeWireless a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Management Board Member and Network Engineer at NewLogics
    Real User
    Top 5Leaderboard
    A highly scalable product that can be used for wireless security solution
    Pros and Cons
    • "The wireless security solution is the most valuable feature of ExtremeWireless."
    • "The solution must include integrated IoT solutions on their wireless APs."

    What is our primary use case?

    I use ExtremeWireless for education, hospitality, and banking. The solution has multiple applications.

    What is most valuable?

    The wireless security solution is the most valuable feature of ExtremeWireless. I do not recommend ExtremeWireless for the hospitality sector because it lacks many features. However, I highly recommend the solution for the banking and education sectors because of the wireless security solution it specifically provides for people who are very concerned about wireless security. The product has a dedicated solution called air defense.

    What needs improvement?

    The solution must include integrated IoT solutions on their wireless APs.

    For how long have I used the solution?

    I have been working with ExtremeWireless for about three years.

    What do I think about the stability of the solution?

    ExtremeWireless is quite a stable solution. Sometimes we face bugs and issues with the firmware. The updates for the on-prem are not frequent, which affects the stability of the solution.

    I rate ExtremeWireless an eight out of ten for stability.

    What do I think about the scalability of the solution?

    ExtremeWireless is a very scalable solution. We have six mega projects using the solution.

    I rate ExtremeWireless a nine out of ten for scalability.

    How are customer service and support?

    The solution's technical support needs improvement. The response time and qualification of the support team need to be improved. Extreme has a lot of products that are still fragmented between the integration of the companies they acquired.

    It has an inconsistent system till now, which is still not universal. I'm dealing with multiple companies under one name, but the support team still lacks enough experience to handle all these different solutions under one name.

    How was the initial setup?

    The solution's initial setup for the cloud solution is straightforward, but it is a lot of pain for the on-prem solution.

    What about the implementation team?

    The solution's deployment takes 10 to 15 minutes for the cloud and about one hour for on-premises. The solution's deployment for the cloud is a straightforward process. We use the serial numbers to the cloud solution, connect the AP to an internet source, and it goes online after a while.

    However, the on-premises deployment is a little bit more tricky. For the on-premises deployment, we need to configure the AP to connect to the cloud, then reconfigure it to connect to the on-prem again, then change the firmware to be connected to the on-prem, and then run it.

    Two engineers are enough for the maintenance and deployment of ExtremeWireless.

    What's my experience with pricing, setup cost, and licensing?

    There is no perpetual license on ExtremeWireless. It's not like Ruckus, which has an on-prem perpetual license. ExtremeWireless is subscription-based for both cloud and on-prem solutions, and it's quite expensive. Customers just need to pay for the license and support.

    What other advice do I have?

    Overall, I rate ExtremeWireless an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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    PeerSpot user
    it_user1305210 - PeerSpot reviewer
    IT Director at a educational organization with 501-1,000 employees
    Real User
    Perfectly stable, and the documentation makes the setup procedure easy
    Pros and Cons
    • "The most valuable feature is stability."
    • "The management portal is in need of improvement."

    What is our primary use case?

    Our primary use is to support wireless infrastructure for the K-12 environment.

    What is most valuable?

    The most valuable feature is stability.

    What needs improvement?

    The management portal is in need of improvement. In the next release, I would like to see more granular search functions in the administration portal.

    For how long have I used the solution?

    I have been using Extreme for about 13 years, since it was known as Aerohive.

    What do I think about the stability of the solution?

    The stability is 100%, which is why I chose them.

    What do I think about the scalability of the solution?

    This product is absolutely scalable. I just bought 350 access points to replace my existing infrastructure, and we support approximately 3,200 individuals. 

    How are customer service and technical support?

    The support is superb.

    How was the initial setup?

    The initial setup was convoluted, but once we worked it out with help from the documentation, it was simple.

    What about the implementation team?

    We completed the deployment with our in-house team.

    What's my experience with pricing, setup cost, and licensing?

    The purchase of 350 access points cost approximately $250,000 USD.

    Which other solutions did I evaluate?

    We researched Ruckus Wireless but ultimately chose to use Extreme.

    What other advice do I have?

    My advice for anybody who is implementing Extreme Wireless is not to use MAC address filtering.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Solutions Specialist at a comms service provider with 501-1,000 employees
    Real User
    Top 20
    Reliable product for a simple setup process
    Pros and Cons
    • "The product's price is competitive. It is an impressive and reliable product."
    • "They could provide different product models. Additionally, there could be a feature to manage devices."

    What is our primary use case?

    We use the application to deploy a new setup and for the data migration.

    What is most valuable?

    The product's price is competitive. It is an impressive and reliable product.

    What needs improvement?

    They could provide different product models. Additionally, there could be a feature to manage devices.

    For how long have I used the solution?

    We have been using ExtremeWireless for the last five years. At present, we are using the latest version.

    What do I think about the stability of the solution?

    I rate the product's stability a nine out of ten.

    What do I think about the scalability of the solution?

    I rate the product's scalability a nine out of ten. It is suitable for medium-sized businesses.

    How was the initial setup?

    The initial setup is simple. However, the complexity depends on specific project requirements.

    What's my experience with pricing, setup cost, and licensing?

    I rate the product's pricing a three or four out of ten.

    What other advice do I have?

    I recommend ExtremeWireless to others and rate it an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
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    PeerSpot user
    CEO at a tech services company with 201-500 employees
    Real User
    Top 20
    Simple implementation, simple to scale, and great support
    Pros and Cons
    • "ExtremeWireless is a flexible solution."
    • "The user interface of ExtremeWireless could be better. It is not user-friendly."

    What is our primary use case?

    We use ExtremeWireless for internet conductivity.

    How has it helped my organization?

    Extreme Wireless has helped out organizations because of its flexibility. We can easily configure multiple SSIDs. It gave us the option to provide a separate connection for our guests and our team. Additionally, it has given us the ability to segregate our network. People don't have access to a specific server if they don't have the restriction level to see them.

    What is most valuable?

    ExtremeWireless is a flexible solution.

    What needs improvement?

    The user interface of ExtremeWireless could be better. It is not user-friendly.

    In the future release, they could improve by making an easier way to work on an extender for existing wireless networks.

    For how long have I used the solution?

    I have been using ExtremeWireless for approximately one year.

    What do I think about the stability of the solution?

    ExtremeWireless is very reliable and stable. We didn't have any problems throughout the year.

    What do I think about the scalability of the solution?

    We are not that dynamic in terms of employee number, or employee count. We haven't had the need to grow or shrink in size. However, scalability is very easy. You only need to add the serial number for the access point on the cloud and it will use the same settings and configuration, everything will be ready without touching anything.

    How are customer service and support?

    I would rate the support from Extreme Wireless a five out of five.

    How was the initial setup?

    The initial setup of ExtremeWireless is straightforward. The time it takes for the implementation depends on the complexity of what is needed to be configured. If you want something straight out of the box, you can have it ready in maybe 10, or 15 minutes. If you want to build something complex regarding multiple networks, multiple SSIDs, or some kind of security measure, you will need a couple of hours. 

    What about the implementation team?

    We did the implementation in-house. The solution does not require maintenance.

    What's my experience with pricing, setup cost, and licensing?

    I rate the price of Extreme Wireless a three out of five.

    What other advice do I have?

    I rate ExtremeWireless a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Yintho Taev - PeerSpot reviewer
    Logistics Supervisor at Andromeda Distribution Corporation
    Real User
    No cloud access, expensive, but reliable
    Pros and Cons
    • "ExtremeWireless has good performance."
    • "The ExtremeWireless WiNG Access Point on-premise is not as good as the cloud and many of my customers are switching. It is easier for my clients to manage everything from the cloud. I currently use a model of the controller that does not support any cloud functionality."

    What is our primary use case?

    I am using ExtremeWireless for network access in my organization.

    What is most valuable?

    ExtremeWireless has good performance.

    What needs improvement?

    The ExtremeWireless WiNG Access Point on-premise is not as good as the cloud and many of my customers are switching. It is easier for my clients to manage everything from the cloud. I currently use a model of the controller that does not support any cloud functionality.

    For how long have I used the solution?

    I have been using ExtremeWireless for approximately three years.

    What do I think about the stability of the solution?

    ExtremeWireless is a stable solution.

    What do I think about the scalability of the solution?

    We have approximately 30 people using this solution.

    How are customer service and support?

    The technical from ExtremeWireless has been good.

    Which solution did I use previously and why did I switch?

    I have used other brands of solutions previously.

    How was the initial setup?

    The initial setup is not complicated.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution overall is expensive. Additionally, the controller and license are expensive. We pay for an annual subscription.

    What other advice do I have?

    I would recommend this solution to others.

    I rate ExtremeWireless a four out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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