Everbridge Mass Notification Reviews

We are currently using Everbridge as our mass communication software for events considered emergencies or crises. I am responsible for mass notifications. We do use IT alerting as well, but I am responsible for the mass communications piece of emergency response.  

We use this software in the event of a crisis or an emergency, either weather-related or safety-related, and we use it globally. The emergencies and crises can be anything from a landslide to an earthquake to an active shooter to chemical spills and so on.  

For my particular role, the incident management piece is the most valuable. This is where we can set predefined templates with predefined contacts attached to those templates so that an operator can just pull up the template and send a message out to a contact list straight away.  

One place where Everbridge can be improved is its language libraries. It is weak on languages. Because we are trying to deploy it globally, it affects our usage across languages. They have some weaknesses in that area and it is really noticeable when trying to scale globally.  

We have been using this product within our organization for about 10 years.  

I would say the stability of the product is very good.  

We currently have over 150,000 contacts in the product database. As far as users, we have trained users who are actually the operators who are sending out the messages. I would say we have between 200 to 300 operators globally.  

I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On a scale of one to ten, I would give them only a six or seven-out-of-ten. The technical support can definitely be improved and could be more consistent.  

I have been doing some ongoing exploratory research to find out what other software is on the market that has similar capabilities. I am looking at other products on the market that may be competing to see how they compare and to gauge user opinions.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate this solution as an eight or nine-out-of-ten. I say that after reviewing some of the other products on the market. I have not been able to find anything that is decidedly better.  

The advice that I would give to others looking into implementing this product is that I would definitely recommend it for many organizations that do not need a global solution. If they do not need multiple language capabilities, it is something that can be deployed very quickly and it is a very good product. It needs some language tweaking. A good example of the limitations would be that online training is not available in multiple languages.  

Additional features that I would like to see in the next release of the Everbridge Mass Notification is really, mostly, additional language support. Also, there is one piece within the software that is called Scenarios which could be more fine-tuned. It currently needs some work to improve that functionality.  

Our primary use is for fire and EMS alerts to a group of rural subdivisions organized under the Firewise USA program and served by the Mendocino County Office of Emergency Services. Currently, Everbridge is used for emergency notifications and Nixle is being evaluated for close to real-time alerts and information updates.

It has been used successfully for large scale notifications as well as defined geographic area targeted notifications. The use of Nixle SMS service for incident notification and ongoing information is being discussed.

SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume.

Online training materials and support documentation could be improved.

An additional feature that should be included in the next release would be a contact database upload/download/sync.

My main use case for Everbridge Mass Notification is as a recruiting coordinator at Uber ATG, where I use it for candidate tracking purposes. I upload their phone number and resume if the recruiter did not provide it, review feedback forms, and ensure that interviewers submit their feedback within a certain time frame and within our SLAs. I also handle all things scheduling.

I have a specific example of how I used Everbridge Mass Notification for candidate tracking and scheduling when we sent their confirmation emails. At the time, if a phone number was missing, I would import the phone number from the candidate into Everbridge Mass Notification and their resume so that it would link to their interview kit for the interviewers to reference easily during the candidate's onsites.

In my opinion, the best features Everbridge Mass Notification offers are valuable for high-volume enterprise recruiting, such as at Uber ATG, which is a sub-unit of Uber. It is designed to manage a large candidate pool and complex recruiting processes. Everbridge Mass Notification was very good at integrating with major HR platforms.

I noticed positive changes in my own workflow and daily tasks while using Everbridge Mass Notification, particularly with the scheduling, where it communicates between our internal scheduling platform and having interviewers submit their feedback forms or scorecards within Everbridge Mass Notification. The system sends reminders to submit scorecards if they have not done so within a specified time frame with established SLAs. That was a positive aspect of Everbridge Mass Notification.

I think Everbridge Mass Notification can be improved as the interface was very crowded and almost noisy, where it seemed outdated compared to ATS systems today such as Ashby and Greenhouse.

I do not have much more to add about the needed improvements regarding the interface or other features.

I have been using Everbridge Mass Notification for about seven months.

I do not have anything else to add about how I used Everbridge Mass Notification or any other use cases; it was fairly general.

I would like to add that at Uber ATG, we scheduled through a custom-made scheduling platform that was internal, and Everbridge Mass Notification integrated with that internal software system, which was excellent to see.

I cannot say if Everbridge Mass Notification impacted the organization positively since it was outside the scope of my role, so I cannot comment on the improvements or benefits after implementing it. My overall review rating for this product is two out of ten.