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Everbridge IT Alerting Valuable Features

DT
Manager of Incident Command at West Corporation

The most valuable feature is the support calendars.

In the past, in my previous company, we actually did a survey and we spent over 45 minutes trying to notify and engage personnel for any given major incident. Everbridge has managed to actually reduce that to under three minutes.

Even in my new company, our engagement time is sitting right around three minutes to engage personnel to a critical outage. This means that we don't have to spend time finding out who the on-call is, or find out what their contact information is. If they don't respond, we don't have to look up their manager or their director or their VP. Everbridge does that all behind the scenes and quickly.

We are just getting into smart orchestration, which I don't have much experience with yet but I am pretty sure that I will be learning a lot about it within the next year. To this point, it has saved us time compared to my previous experience with deployment.

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LP
Crisis Management Director at a healthcare company with 10,001+ employees

I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.

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BM
Senior Systems Administrator for Enterprise Monitoring at a pharma/biotech company with 5,001-10,000 employees

The integration to ServiceNow via the store app synchronizes our assignment groups within ServiceNow to groups within Everbridge, saving time for group managers needing to add personnel to on-call calendars. The groups->calendars feature helps scope each group manager's efforts in managing on-call resources.

The incident templates have a lot of flexibility in managing the behavior of an incoming incident, including what devices to contact and the user experience in general. 

The post mortem reports are descriptive, indicating who joined the call and when.

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Buyer's Guide
Everbridge IT Alerting
September 2022
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.
JM
Senior Principal Engineer, Network Systems at a comms service provider with 1,001-5,000 employees

I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out.

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SR
Principal Architect at a energy/utilities company with 10,001+ employees

I think it's a robust solution with multiple modules that can be leveraged. I am looking at rationalizing the application landscape as we have too many applications in our enterprise to be able to manage them effectively. I'm trying to consolidate. What they've done until now has been very good. They've been very responsive and very helpful in answering questions. 

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Buyer's Guide
Everbridge IT Alerting
September 2022
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.