The documentation is of decent quality. I tend to look for documentation if I need it. But if I were a new person, I would want a quick start guide on how to set ESET up for a small company and handhold people through how to set it up, configure it, and deploy it. It's not difficult to do, but if I'd never seen it before, I'd be confused.

I would like to see more features on the reporting side of things, as in regularly reporting on what's going on with statistics. It might be there, and I just haven't come across it yet, but certainly, some more information on reporting would be good.

The tool is complex and expensive. 

The automation could be improved because when we attempt to push the antivirus and it fails, we have to install it manually. Also, the next release could include the dashboard on the front end to give more information about detections. Currently, the detection dashboard is different, and we have to click the detection on the other side.

I would like to see more in managing mobile devices in an on-premise solution. The latest news I've heard is that ESET drops mobile management module development for the on-prem version. It's moving to the cloud. Like in endpoint client protection, I would also like to see more of the vulnerability management features and additional app control functionality in ESET Protect. 

The way we manage all the computers and how it's centralized to one server can be improved. Since the service is on cloud, we don't want to worry about the connection. So the availability and sustainability could also be improved. Also, you can't connect the ESET Protect server with your domain, meaning ESET Protect automatically extracts the information of all the computers in that domain and then creates a list of all the computers. Then, with that list in the cloud, if we don't have any rules, we move to the lesser computers. Then we can organize the computer into a folder or organization.

Currently, we cannot split the rules for all different MSPs. So if we want to assess a rule in the EDR, it affects the whole organization, which means all the different customers. That's not a good thing because we need to allow some websites for some customers and block them for others. The EDR doesn't have that solution yet, but ESET advised that they're working on it and will have that feature by this year. So we must be very cautious when creating something on the EDR side.

ESET Protect could improve the performance. The performance of the home computers and laptops becomes slow due to their heavy software load.  It would be a benefit to make a lighter version of the software which does not have any impact on the performance of the computer's hardware.

In the current version of ESET File Security, you cannot download a file, it always wants the real-time upload which you have to wait until the file is ready. This is annoying. In previous versions, you were able to use the downloaded engine.

Sometimes, the connection to the machine requires troubleshooting. This particular area needs improvement. The installers downloaded from the cloud don't function automatically. It needs manual intervention to conduct the installation process and resolve endpoint communication.

The way that the remote deployment works needs to be improved. I'm not sure if Trend Micro is still around, however, we found that solution much easier to deploy. They need to update their deployment methodology.

The solution can be quite technical and therefore is challenging for new users.

I can't think of any features that are missing. It's quite a complete solution.

We haven't looked too hard at the solution itself. I'm not sure of any aspects that are lacking. It provides all the functionality we need.

In terms of management accounts, there's a lot of manuals that seem to be mixed up. Sometimes, it's a little bit confusing.