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ESET Endpoint Security Room for Improvement

Gustavo-Lira - PeerSpot reviewer
Senior Technical Consultant at a tech services company with 51-200 employees

Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it.

Regarding email security, I would like something more when it comes to preventing phishing attacks. With some of the emails I've received, I have found things that made me refuse to open them, but ESET does not seem to notice. I think that I should be better advised of problematic situations concerning potential phishing emails.

In general, I also think that there could be more in the way of advanced threat detection, for identifying advanced malware and the like. Having an extra service that could detect more advanced malware than typical antivirus software does may be very expensive to have on my entire premises, but I would consider it. 

Then, when it comes to the smart TV and the printer, I can't really figure out what's happening when there's a problem. For example, it's difficult to find out whether the appliance has been attacked or not, and it's not so easy to see what is actually going on in the case of a malicious situation. 

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Network / Systems Administrator at a logistics company with 201-500 employees

There was actually a feature that we were looking for but we realized that it was actually the version that we had. We had ESET Antivirus and there was another one that offers the content version, which wasn't available for us, however, they made it an upgrade to have that feature anyways. It would be nice if it was simply included.

In terms of what is lacking in ESET, it really would need more features for the users when they are working outside of the corporate network. That's a feature we actually have in force there. They have the ESET Cloud and the feature of the ESET Cloud, whereby the policies are actually pushed from the Cloud server anywhere they are. Where they are, the staff can read their information. However, currently, I have to push it to a spot on the corporate network, where they'll have a VPN to get back to the server. That is kind of bad. We actually want a hybrid, a mixed solution, whereby you have your policies locally but then, through a subscription with ESET, you can have those policies pushed to the Cloud. In the configuration, it would be ideal to have a primary location for them to go to.

That way, locally, once they are connected to this network, they can use our local server. We're on the network and it cannot detect the primary server. It actually uses the Cloud, which should be a second option within the configuration. Our policies that get replicated to the Cloud from on-premise would still need to play a significant role on the user's workstation.

If there's an incident or any malware detected on the endpoint when the user is remote when they are away from us if it could actually still use that router and report back to us and send the alerts back to the ESET Cloud, that would be great. That was one of the things we were looking for but we haven't found that. 

With ESET deployment there is an appliance. It's a virtual appliance, a network appliance. We had some difficulties when I tried to get that virtual appliance to utilize our internal certificate authority. Try as we might, we didn't find any documentation. We couldn't find any help. I contacted the company and requested some documents that weren't really useful. We had to switch back to a Windows-based solution and then we were able to go ahead and use custom certificates. The problem is the documentation from ESET regarding custom certificates based on Windows. They need to clarify that

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Saddam Lateef - PeerSpot reviewer
Information Security Admin at a retailer with 201-500 employees

I'm not the person who can suggest some improvements. I haven't covered all of  ESET as it is big. I haven't used it all. I'm just touching the surface of it and therefore can't tell how good it is.

So far, it's good. That said, I haven't looked at 50% of it. 

It can be hard to set up if you need to customize it. 

Maintenance can take a while. 

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Buyer's Guide
ESET Endpoint Security
October 2022
Learn what your peers think about ESET Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
635,162 professionals have used our research since 2012.
Najib AbouChedid - PeerSpot reviewer
Director Of Information Technology at LibanPost

I don't know how much it might need to get an improvement on, at this level. In terms of antivirus, we've been using the version that doesn't have an EDR. Probably, if they mix the EDR solution with the antivirus, they would have a better, more cost-effective, solution. The prices were a bit high.

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AlexLibis - PeerSpot reviewer
Owner/CEO at Mator

I don't see changing EDR in the cloud's future. Tool for being proactive. The proactive feature is excellent, but I do not believe ESET will make any changes to this feature in the future. But, proactive is excellent.

I would like to see ESET include the Proactive feature. The process is killed by decision support. Unplug the endpoint book station from the network.

If you do not use Cynet, it must be added to ESET Endpoint.

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Managing Director at

ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now.

All security solutions seem to update automatically these days. I think there are good technical reasons for that. 

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Harold Shamanoh - PeerSpot reviewer
IT Specialist at Amano Christian School

Right now, the link between the Protect Server and the proxy features don't really work as intended. 

I've had a few other instances where the program stops running, and then you have to restore and reset it. 

If those features can be worked on, that would be very helpful.

A bit more remote access would be ideal. 

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IT Administrator at a outsourcing company with 1-10 employees

The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript. 

ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines. 

If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it.

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Assistant Researcher at CNRS

There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now. Maybe it's going to. It would be ideal if they followed the lead of other products and added AI into their service offering in the future. Adding AI would allow them to add extra security and to have more intelligent protection services.

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Buchanan MI Tax Preparer at Helping Hands Accounting LLC

For the most part, I'm really satisfied with ESET Endpoint Security. It works in the background and that is one of the reasons that I went with this solution. It doesn't bog down my computer, for the most part. That's probably one of the things that could be improved. It's not a huge thing, because it doesn't happen very often, but I'll notice sometimes, when there's a startup scan, the computer does bog down a little bit. However, this happens rarely. 

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Programme Manager at a tech services company with 11-50 employees

It may be a bit early to tell if there is anything lacking. I'm still getting myself oriented... We're using it for some of its basic features. However, as we get to use it and understand its broader feature-set and experience, there might be more to comment on in terms of improvement requests.

It would be ideal if it could detect threats sooner.

The integration capabilities might be lacking a bit. We were expecting it to be a bit more robust.

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Crewmem67 - PeerSpot reviewer
IT Consultant at College Notre Dame de Nazareth

There is nothing to be improved right now. 

While the pricing is good, they could always lower it a bit. 

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Claudio Dosio - PeerSpot reviewer
ICT Manager at Land srl

The price could be a little lower and the deployment process could be easier.
Dual management for the customer, who needs to access the local on-premise console from a remote cloud-based console.

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Penetration tester at KNBS (Kenya National Bureau of Statistics)

The speed of response of technical support could be faster. In business, everything happens really quickly, and we need them to be able to keep up. 

The interface is good. However, it could always be better. It could be more user-friendly. 

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IT Management and owner at a tech services company with 11-50 employees

They should focus more on the offline market as well. Everybody is connected nowadays, and they want to do everything via cloud or fast internet connections, however, that's still not possible in many situations.

The API integration with our system should be better.

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Irad Dukad - PeerSpot reviewer
IT Manager at ducart

The solution should continue to work on its security features. It needs to offer better protection to its user base. There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level.

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IT Manager at Version 2 Limited

ESET Endpoint Security should offer more integration with multi-attack frameworks. This is very important for large corporate businesses as it would provide protection against hackers, data breaches, etc.

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Partner at a media company with 51-200 employees

I would like for the solution to be simpler to understand. While it satisfies our needs at the moment, it is really only understandable to those with a strong computer background. It could be more user-friendly. 

The solution should provide a basic standard and give instructions on how one could go about doing more complex tasks. When it comes to basic capabilities, it is fine and straightforward, so I have no complaint in this regard. 

The solution could be more cost-effective, but this is a blanket statement which can be made about anything. 

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System Administrator at a engineering company with 11-50 employees

The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product. 

The cloud version of the solution could improve.

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Desktop Administrator at Volm Companies, Inc.

The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation.

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IT Security Specialist at a tech services company with 11-50 employees

It's not a top-ten product. However, it works fine. 

The deployment could be a bit better. We'd like the possibility of a software install in the server segment as well as the user segment PC.

There tend to be a lot of bugs, although they do work to fix them.

We do get false positives. 

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Heber Ramirez - PeerSpot reviewer
Head of Infrastructure at Almo

We would like to see more options in the help menu for users. If they had more information there to help us troubleshoot or answer specific questions, that would be helpful.

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IT manager at Ars del Ecuador

When we rule a scanner process on the heart risk, it is very slow and overloads the machine. It would be beneficial if we could run a back process.

I would like to see more listings added in the next release of ESET Endpoint. The new versions only support no operative systems in Mac and do not support operative systems.

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Md.Jasim Uddin - PeerSpot reviewer
Assistant Manager at Cosmopolitan Communications Limited

While we see dangers within our security system, it would help if there were popups that could immediately alert us or the user of the endpoint that something was detected. That way, you have an immediate warning and have to think about if you want to continue what you are doing or not. Right now, it's too slow to react, rather, allows us to react too slowly.

The performance could be better.

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Tarkan GU - PeerSpot reviewer

The main feature that could be included in the next release is protection from crypto attacks.

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architect, owner at Holnaphaz

In terms of areas for improvement, I didn't see any from ESET Endpoint Security because what's important is that it works as an antivirus solution. I do find its pricing expensive here in Hungary, so if the price could be lower, that would be good.

ESET Endpoint Security is an antivirus, so it only needs to stop the virus. If it had other features, I wouldn't need it. Every program or solution has specific functions and in this case, ESET Endpoint Security is worth it as an antivirus, though in the next release of the solution, it would be better if there's some improvement in its antivirus database.

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Information Security Engineer at a financial services firm with 501-1,000 employees

We are looking to move towards an EDR solution rather than EPP. EDR is a solution that can dynamically detect threats based on the process behavior. It would be better if this solution was an EDR and an EPP solution, this would increase security protection.

The solution is on-premise and many of our agents if they are out of the network, can hardly communicate.

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Founder/President at Chameleon Technology S.A.

In the future, a cloud version of the solution would be great. The interface is too complicated, our clients contact us because they are not able to do some tasks such as updating. In addition, updating the toolkit and detection feature would be advantageous.

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ILAN SCHWARTZ - PeerSpot reviewer
CIO at Getter group LTD

We are constantly facing new threats and if ESET could incorporate an implementable feature that wouldn't require us to buy an additional product to protect the endpoint, that would be very good. 

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IT Manager at a manufacturing company with 51-200 employees

In the next release, I would like to see DLP included. Data Leak Protection is what we are searching for at the moment. It is not included with ESET.

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CEO at a tech services company with 1-10 employees

They can improve ransomware protection, and there should be cloud sandboxing for Mac.

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Mickelle Van Wyk - PeerSpot reviewer
Technical Manager at a tech services company with 51-200 employees

The adware module could be improved.

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IT Manager at Version 2 Limited

They recently released an EDR integration. I hope they have more AI or intelligence filtering on the EDR events. Even though it has already got AI, but it is quite a different thing. So, they still have room to improve on the EDR part. This is one small piece that they need to improve. Otherwise, it is just fine.

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Analyst - Security Officer at a non-tech company with 201-500 employees

I have not found the solution to be very helpful in providing endpoint security. 

As analysts, we need to do things fast. We rely on automation and on scripts, but I find this lacking in the solution. The solution lacks the automation I need. For example, should I wish to create a dynamic group, it won't appear. 

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Mariusz Czarnecki - PeerSpot reviewer
CEO at SoniqSoft JRMM sp. z o.o. s.k.

I am a MAC user and my ESET cybersecurity is continuously displaying warnings that I am not using their firewall. I don't want to use their firewall because I am using the MAC firewall.

It's annoying to constantly see the triangle with an exclamation mark to warn me. I don't want to see this warning, I am aware of the warning and decided not to use it. It would be nice if there was a way to hide this notification or if there was a way to not show it at all.

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Consultant at CreopsTek Solutions

The user interface of ESET Endpoint Security could be more user-friendly and more features could be added.

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Mahendra Patel - PeerSpot reviewer
SOC Manager at a tech services company with 51-200 employees

The stability needs to be improved. There are bugs that you have to deal with.

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AtiqMohammed - PeerSpot reviewer
Presales Consultant - Engineer at Red Secure IT Infrastructure LLC

A few times, we have had problems with downloading an agent. We had to try multiple times and multiple uploads.

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Wai KongWong - PeerSpot reviewer
Information security consultant at Ypsilon System

ESET Endpoint Security could improve EDR integration.

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Tolga İmen - PeerSpot reviewer
IT Director at Kozuva

It would be great to have VIP functions added to the solution in a future release. 

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Co-Founder at a computer software company with 201-500 employees

They should have better support for different languages and auto-upgrading.

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Administrator at a renewables & environment company with 11-50 employees

We have experienced some problems with the actualization of some endpoints. We then have to manually reinstall the version on these endpoints.

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Dimitrije Stošić - PeerSpot reviewer
License administrator at Comtrade Group

ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365.

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Buyer's Guide
ESET Endpoint Security
October 2022
Learn what your peers think about ESET Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
635,162 professionals have used our research since 2012.