This reduced the resolution problem to a lesser time compared to using other tools.

For MTTD, or mean time to detect, it was previously taking hours and hours, but after implementing Dynatrace, even the L1 team can help detect and pinpoint bottlenecks. Not only has the time decreased, but the accuracy and quality of monitoring have improved significantly.

Time is definitely saved with Dynatrace, as without it, it is very difficult for support team members to find out where the exact fault has occurred. With Dynatrace, we receive direct alerts on our Dynatrace console, allowing for much faster resolutions, so it definitely saves cost, efforts, and time.