Solution Architect at a tech services company
Reseller
It offers a high level of availability and near zero downtime
Pros and Cons
  • "It offers a high level of availability, so pretty much near zero downtime."
  • "The most valuable feature is its global cache, which allows for uncompromised performance."
  • "I would like to see continued visibility and analytics in the platform."

What is our primary use case?

The primary use case is for Tier 0 applications. It is meant for applications which are absolutely mission-critical, when you can't compromise your system performance. We have customers who use it across the board for just mission-critical applications, high availability, and guaranteed performance.

How has it helped my organization?

I have customers who are using this for large Oracle and SQL applications and European SAP types of infrastructures. They are integrating PowerMax with ProtectPoint for additional data protection of their data. They are also automating the backup and recovery of those systems through AppSync, which is another product for keeping everything protected in an automated way.

It's a zero light loss upgrade. So, they're upgrading the system without losing any type of light from the communications of the system. Also, it has zero interruption of upgrades.

What is most valuable?

The most valuable feature is its global cache, which allows for uncompromised performance. 

It offers a high level of availability, so pretty much near zero downtime.

It is the best platform for just seeing and getting visibility into performance and capacity utilization. It has very positive management. Through CloudIQ and others integrations that Dell EMC provides, visibility has excellent predictive health metrics that we can look at.

What needs improvement?

I would like to see continued visibility and analytics in the platform.

Buyer's Guide
Dell PowerMax NVMe
April 2024
Learn what your peers think about Dell PowerMax NVMe. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.

What do I think about the stability of the solution?

There is nothing more stable in the market today.

What do I think about the scalability of the solution?

It is very scalable. Depending on what platform you go with, it has both a scale up and scale out architecture. You can scale without compromising performance by adding additional compute nodes to the front-end which allows it pretty much uncompromised capacity expansion and scale-out.

How are customer service and support?

The technical support is excellent. It's a very immediate, high level of support. The Mission Critical ProSupport response team that Dell EMC has is the highest level of support.

Which solution did I use previously and why did I switch?

We looked at this system because we analyzed applications and workloads, then understood our customer's business requirements. It is understanding that there is a need for low latency and zero downtime. We were previously using a combination of VNX and Unity.

When we looked at PowerMax, it was extremely low latency: five submillisecond types of latency. From a general performance perspective, most of these systems that we are designing tend to be more than 100,000 IOPS for input/output operations per second. The other thing is that it handles these types of IOPS with very large block sizes. If you really understand your data, it's very easy to optimize it on PowerMax, and it is exceeding our requirements.

How was the initial setup?

The initial setup is straightforward with Dell EMC Services. An organization with this type of investment would want to install it themselves. Therefore, with Dell EMC services, it's very easy to get going.

The migration from older VMAXs to PowerMax is extremely straightforward, as it's a zero downtime migration. You can move systems from one VMAX platform to a PowerMax platform with zero downtime and 100 percent of the data migration compatibility. We typically do that coupled with Dell EMC services, as well. They have a very dialed in process for taking that data over to a brand new platform.

What about the implementation team?

We used resellers for the deployment, as we are resellers. We always use resellers, because that is the best option that customers have.

What was our ROI?

We are implementing PowerMax at a much lower ROI than maintaining maintenance on legacy systems. We have actually seen return on investment in as low as two years from an ROI perspective by leveraging PowerMax for consolidation of workloads, as well as consolidation of maintenance contracts, where they might have across multiple legacy platforms.

What's my experience with pricing, setup cost, and licensing?

From a general capital investment, it's one of the higher price points in the market. It depends on the size and software features that you would include in a system. So, the cost varies dramatically.

The cost has room for improvement.

Which other solutions did I evaluate?

Alternatives in the Dell EMC portfolio are primarily XtremIO and Unity. However, PowerMax is the only product which can meet the uptime and latency requirements.

What other advice do I have?

Engage a reseller to analyze the workloads and do the data-driven architecture behind it. Use the data to drive the solution and make sure it meets your requirements.

There is so much innovation in it. They have been very relevant in terms of the Tier 0 workforce. It really differentiates itself in the market.

It meets the needs of what we're trying to do from a file level perspective for performance and capacity.

If you live and breathe by your data, there are a lot of features in PowerMax which allow you to protect yourself from ransomware and other types of relevant threats today. It is not just about a platform for running mission-critical apps. It's also protecting mission-critical apps through features that prevent ransomware infection. If you get infected, it allows for recovery of that data without having to pay the ransom fee or other alternatives.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Senior Infrastructure Engineer at a financial services firm with 5,001-10,000 employees
Real User
It scales enormously, but it's expensive to do so
Pros and Cons
  • "We can consistently replicate mainframe and open system and have a single recovery point."
  • "Remove the need for physical or hardwired virtual servers to run consistency groups, instead make the expensive array controllers handle that."

What is our primary use case?

Mainframe and open system storage that replicates consistently.

We are a financial services organization, so we are data and investments. It is what our company uses to run. However, I don't know that PowerMax, or VMAX, is anything special compared to other products that we have our data on.

How has it helped my organization?

A lot of our critical applications are mainframe and open system-based, and they spread between those two. So, we need a platform like PowerMax to be able to recover in a DR scenario.

What is most valuable?

We can consistently replicate mainframe and open system and have a single recovery point.

What needs improvement?

I started using CloudIQ two days ago, and all it's been doing is filling up my phone with alerts that aren't worthwhile. There is something going on there that the array is flagging things as inappropriate that aren't really impactful.

I would like to have Snapchat scheduling and the ability to modify that instead of erase a schedule, then recreate it. There are way better ways to do that. 

Support for SRDF consistency groups within the GUI, instead of making that the command line. 

Remove the need for physical or hardwired virtual servers to run consistency groups, instead make the expensive array controllers handle that.

The management interface needs improvement. It shouldn't be as hard to do some of the functions as it is. Also, it shouldn't need Windows Servers to run a million dollar array.

What do I think about the stability of the solution?

From a host IO standpoint, the stability has been very good. 

From a replication standpoint, we're actually a company who turned up a bug in the brand new PowerMax. That makes me a little jaded.

What do I think about the scalability of the solution?

It scales enormously, but it's expensive to do so.

How are customer service and technical support?

The technical support has been good. When we did run into an issue, once I told them what the problem was, they were able to come up with a solution to fix the problem moderately quickly.

Which solution did I use previously and why did I switch?

We came off VMAX. Our performance requirements were to just match the VMAX levels. I find the array is doing that for host IO.

Since we were already on VMAX, our decision was related to a data center move and protecting our data. Prior to that, just getting on the VMAX product line and came from IBM. That was a look at all the mainframe products, which was a cost and functionality play. We picked the product that seemed to have the best cost and functionality with longest term company relationship.

How was the initial setup?

The initial setup was complex. I found out you can't make the new arrays talk to other arrays on a customer level. You have to reach out to Dell EMC support to do that. It's the only array in my environment where I can't, as a customer, make those changes. That's one of the things that slowed down our install.

The migration from VMAX to PowerMax wasn't much of a migration because it was a DR target. We just changed our SRDF.

What about the implementation team?

We used a reseller to purchase it, but I believe it was Dell EMC badged people who did the install.

The experience wasn't great. The install, in my mind, meant a usable box. The install that I got was a plugged in box. Then, it's like, "Oh, but we still have to do these five steps." I was under a time crunch, so that was a surprise.

Which other solutions did I evaluate?

When it's mainframe there are only three: IBM, Hitachi, and Dell EMC. The arrays at this level are all fairly competitive.

IBM doesn't support VMware the way that we needed it to. 

Hitachi and EMC were neck and neck. What won it out was Dell EMC's relationship with our sales team.

What other advice do I have?

It's effective at doing what you need it to do. It's fairly high-powered, but the management interface has a long way to go to be made simple and easy to use.

If you have mainframe, you have few choices, and this is a good choice. If you don't have mainframe, there are a lot of products on the market which are much easier to use. It depends on your requirements. 

SRDF/A is quite good, but even other cheaper arrays have synchronous and asynchronous replication. I don't know that I would look at a product line for this unless your needs are either enormous that you need a box this big or mainframe centric.

The Unisphere has gotten a lot better. It is fairly easy to dig into and find things. It has been a long time coming, but it's there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Dell PowerMax NVMe
April 2024
Learn what your peers think about Dell PowerMax NVMe. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.
Storage Architect at a manufacturing company with 1,001-5,000 employees
Real User
Enables me to manage the flows of data and not worry about feeds and speeds anymore
Pros and Cons
  • "CloudIQ has become an optimal tool for us to get the full picture of all the different arrays, from mid-tier all the way up. It gives us that single view and the ability to launch the Unisphere. That is really is powerful in being able to manage the array."

    What is our primary use case?

    From a storage point of view, our primary uses are as our primary storage which provides all of the capacity for our databases, applications, and most of our mission-critical work at the moment.

    We're planning on moving our most critical databases onto the PowerMax to take advantage of all the new features and functions, as well as the ability for it to grow into the future to continue to provide that top level of performance.

    Data plays a very important role in our business. It allows us to make good decisions and react to our customers' needs. The PowerMax is going to be where we put the most critical data so we can get the fastest results from that investment.

    How has it helped my organization?

    One of the valuable features is that less work needs to be done on the arrays now, compared with what used to be. I used to spend most of my day managing the array. Now I'm more managing the interconnections and the flows of data, and not worrying about the feeds and speeds anymore.

    We've been doing testing before implementing for our Oracle Databases and we're seeing much better performance than we were with the previous generation.

    What is most valuable?

    We're using a combination of Unisphere and CloudIQ. CloudIQ has become an optimal tool for us to get the full picture of all the different arrays, from mid-tier all the way up. It gives us that single view and the ability to launch the Unisphere. That is really is powerful in being able to manage the array.

    What do I think about the stability of the solution?

    With it being part of the Symmetrix family over the years, we don't have a worry at all about it being stable and serviceable. It's been many years since we've had a hardware issue with any VMAX array, and I don't see the PowerMax being any different.

    What do I think about the scalability of the solution?

    For us, it has enormous scale in the way it can grow with our needs. Starting out as small as we are, with just a small PowerMax 2000, it is amazing how much capacity we can get in such a tiny footprint.

    How are customer service and technical support?

    Support from Dell EMC has been phenomenal. Getting the box up and running was very simple, and any time we have a problem we get the right engineers working on it.

    Which solution did I use previously and why did I switch?

    We had been using the VMAX line prior, and this was just a case of capacity and performance growth. We refreshed our environment to get the most performance we can out of our applications.

    The architecture - using the NVMe on the back end, with the designed use Storage Class Memory, and NVMe end-to-end in the future - really influenced us in not wanting to go backward with our purchase. Rather, we wanted to buy a future-looking device that we can keep growing into, to get our value out of that investment.

    How was the initial setup?

    The installation of the PowerMax was very straightforward; probably the easiest implementation of an array that we've done so far.

    What about the implementation team?

    We did it ourselves.

    Which other solutions did I evaluate?

    PowerMax was the shortlist.

    What other advice do I have?

    This should be on your shortlist. You should really take look at PowerMax. They're reliable. They do everything you could possibly want and much more. They have a lot of features that other arrays just don't.

    We'd rate it as a ten. It has done everything that we've asked it to do and much more.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    PeerSpot user
    Technical Consultant at a recreational facilities/services company with 11-50 employees
    MSP
    Top 10
    A fast performing asset that can perform millions of transactions within a second
    Pros and Cons
    • "The tool is a fast-performing asset. It can perform millions of transactions within a second. I like the tool's architecture as well."
    • "The tool is costly compared to other similar products. The product's pricing needs to be improved. I would like the product to include the replication feature in its future releases."

    What is our primary use case?

    We use the solution for managing workloads like SQL, online streaming, and middleware. 

    What is most valuable?

    The tool is a fast-performing asset. It can perform millions of transactions within a second. I like the tool's architecture as well. 

    What needs improvement?

    The tool is costly compared to other similar products. The product's pricing needs to be improved. I would like the product to include the replication feature in its future releases. 

    For how long have I used the solution?

    I have been working with the tool for two to three years. 

    What do I think about the stability of the solution?

    The product is one of the most stable solution that we have ever worked on. 

    What do I think about the scalability of the solution?

    The tool is scalable up to eight engines. 

    How are customer service and support?

    The tool's support is good but they can do better. 

    How was the initial setup?

    The product's setup is managed by Dell. The implementation process is a quick one and takes about a week to complete. The product is also easy to maintain since there are alerts and templates. 

    What other advice do I have?

    I would rate the product an eight out of ten. If you are looking to use the product, go for it. It will be beneficial for you in terms of daily operations and pricing. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Solution Architect at Sybyl
    Real User
    A resilient product with good data savings
    Pros and Cons
    • "You can use PowerMax for all workloads and consolidation. We have used it to scale thousands of VMs."
    • "We brought up this question to the implementation engineer. We were comparing use cases where a customer is using RecoverPoint, then goes to PowerMax. In our previous setup with XtremIO, we were using RecpverPoint and keeping snapshots for 30 days, every few seconds. With PowerMax, I requested this for every 15 minutes, keeping it for a week. The engineer's answer was, "There will be too many snapshots. It might slow down the system." This is specifically for the use cases where there is RecoverPoint. While PowerMax works with RecoverPoint, and you can use it, there should be some way where you can have even more snapshots and not to worry about performance and system cache."

    What is our primary use case?

    We are using it for core banking systems and virtualized enrollment. So, everything for this bank is on PowerMax, including its core banking system, which is running on Solaris, and all the relevant applications running on VMware.

    How has it helped my organization?

    You can use PowerMax for all workloads and consolidation. We have used it to scale thousands of VMs. This is Dell EMC's selling point. 

    What is most valuable?

    It is a good, resilient product.  

    The good thing that we have found is the enhanced data savings. For example, in an XtremIO, we were seeing the space savings was 1:4 or 1:3. With PowerMax, I have seen 10:1 and 12:1. This is something that has really come out as a distinctive feature and is helping us a lot.

    The Unisphere GUI has been enhanced. A lot of options have been added to the GUI. Though, if somebody is planning to buy PowerMax, they should also have some associated training with that.

    What needs improvement?

    We brought up this question to the implementation engineer. We were comparing use cases where a customer is using RecoverPoint, then goes to PowerMax. In our previous setup with XtremIO, we were using RecpverPoint and keeping snapshots for 30 days, every few seconds. With PowerMax, I requested this for every 15 minutes, keeping it for a week. The engineer's answer was, "There will be too many snapshots. It might slow down the system." This is specifically for the use cases where there is RecoverPoint. While PowerMax works with RecoverPoint, and you can use it, there should be some way where you can have even more snapshots and not to worry about performance and system cache.

    For how long have I used the solution?

    We have been using PowerMax for less than a year. We just installed it recently.

    What do I think about the stability of the solution?

    From my experience, it is stable enough. For our current setup, it is too early to assess stability.

    What do I think about the scalability of the solution?

    They support scalability. We can add more capacity when it is needed.

    How are customer service and support?

    I always tell my customers that Dell EMC support is good. Specifically with enterprise storage, like PowerMax and VMAX, it is really good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    PowerMax was deployed as a replacement/tech refresh for our existing VNX.

    We were using XtremIO before this. We have all of the features that were available there. Relatively, there is nothing new that we are using.

    We had some challenges with our core banking system. There were performance issues, which was the reason we went to XtremIO All-Flash. NVME has really helped us here because anything less than XtremIO would have caused us issues. So, PowerMax is the best replacement or fit right now. In fact, we have seen that it has really improved the performance as well.

    How was the initial setup?

    The initial setup was straightforward.

    We are still in the implementation phase. 

    The ease of administration is okay for me. However, for other team members and specifically our customers, who are not very familiar with it. It has increased provision time. Though, it is just a one-time activity. During implementation, we did the split properly. Therefore, there will not be challenges going forward. 

    Initially, it took a lot of time to do the initial provisioning, specifically for the Dell EMC engineer who provisioned a couple of hosts. After that, we did all the provisioning, SRDF replication, snapshots, scripting, etc., and that took awhile. 

    I am hoping that this is just one time. Going ahead, it should be simple to add volumes and not have to go through the cycle.

    What about the implementation team?

    Implementation was mainly done by a local resource, because we are not a deployment partner. The resource connected to somebody remotely from a site in Egypt. We managed to deploy it in half a day for each site. The first time that we did the provisioning, it took time, but it was a relatively straightforward process.

    We had some requirements, like SRM integration, where we needed some guidance. Dell EMC has suggested that we use CloudIQ, so we want to explore that option. However, we are not using it right now.

    Which other solutions did I evaluate?

    We have used VMAX in other places. It has helped because it has various options for data protection. I have worked on DMX3, DMX4, and VMAX 10K. I am a fan of VMAX because it is really good. There are various command line options that allow you to do a lot of things.

    Most of the products are the same and have similar features. There could even be some which might be better. However, one thing that I always liked about Dell EMC is the support, which is really good. If there is an issue and you can get somebody to resolve it, that is the most important thing. Many products have the same features, e.g., snapshot, replication, and data compression, but the support from Dell EMC is one of the best.

    What other advice do I have?

    It is a good enterprise-scale storage. I would rate it nine out of 10.

    Generally, storage doesn't expose your data unless you have certain protocols. With PowerMax, it is too early to remark on data security because we just deployed it and migrated the data. We have not even done a proper drill or failover for data availability and data security. 

    It is also too early to remark on workload congestion. Though, since we have been migrating the data, which is live data, I have seen the utilization and that is performing relatively better than our previous Dell EMC platform.

    From a technical perspective, you should have some technical training associated with the deployment. That is the one aspect that is complicated. Apart from that, everything is simple. 

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Storage Architect at a university with 5,001-10,000 employees
    Real User
    It has one submillisecond latency all the time
    Pros and Cons
    • "The stability is great. It is five nines."
    • "The initial setup was complex, as it is a complex system and you have to learn a lot."

    What is our primary use case?

    We use it for virtualization and consolidation of our data lakes.

    We are using PowerMax for SAP and Exchange to run the company. 

    How has it helped my organization?

    We have two sites and two data centers. So, we use SRDF to do transfers and fail overs.

    What is most valuable?

    The data services, especially SRDF, are its most valuable features.

    We are using Unisphere for monitoring. REST API is great for configuring the storage system.

    What needs improvement?

    Accessibility to new users needs improvement.

    What do I think about the stability of the solution?

    The stability is great. It is five nines.

    What do I think about the scalability of the solution?

    It scales far beyond what we need, so I am good with that.

    How are customer service and technical support?

    The technical support is great. It is a high-end system, so the support should be high-end as well.

    Which solution did I use previously and why did I switch?

    We previously used mid-range solutions that just didn't scale.

    We used to have a whole bunch of arrays. Now, we have consolidated them onto PowerMax. 

    We were looking at All-Flash Arrays that have one submillisecond latency all the time. That is what PowerMax delivers.

    How was the initial setup?

    The initial setup was complex, as it is a complex system and you have to learn a lot.

    What about the implementation team?

    We worked directly with Dell EMC for the deployment.

    What was our ROI?

    We have seen ROI.

    Which other solutions did I evaluate?

    We looked at Dell EMC and Pure Storage.

    What other advice do I have?

    Look at it. Don't be afraid of its complexity. It has great performance.

    Data is core to our business. Have an array with our data on it is very important to the business.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Storage Administrator at a tech services company with 10,001+ employees
    Real User
    The solution is more resilient and has helped us consolidate storage
    Pros and Cons
    • "It's faster and more resilient."
    • "There is room for improvement in the replication. It's an important requirement for us."

    What is our primary use case?

    We use PowerMax to provide storage for our clients. The service level is important for the different service classes we propose to our clients.

    How has it helped my organization?

    It's a new generation and class of storage so it's faster and more resilient. 

    We have reached our required performance level with the response time. We have benched the solution with different types of IO. Now we can be sure, with this solution, that the response time is what we need.

    The solution has helped to consolidate storage. With lower space, we now have half a rack.

    What needs improvement?

    There is room for improvement in the replication. It's an important requirement for us.

    What do I think about the stability of the solution?

    The stability has been good.

    What do I think about the scalability of the solution?

    The scalability has also been good. We have just bought PowerMax so it's difficult to say much more for now.

    How are customer service and technical support?

    Technical support has been good.

    Which solution did I use previously and why did I switch?

    The last solution we used was VPLEX. We switched to this new solution because it is more resilient.

    We knew we needed to invest in a new solution to help our clients respond to all their requirements. We needed to make available other services and other classes of storage. The solution's architecture influenced our buying decision. It was important for us to have NVMe because it is faster.

    How was the initial setup?

    The initial setup was a little complex because it was our first time with a high-level storage class from Dell EMC.

    In terms of migrating from older VMAX arrays, they are still running. We are working with Dell EMC to do that. We are migrating from the OS side, so it's not from the storage side. It's a little longer process.

    What about the implementation team?

    We worked with Dell to integrate the solution. Our experience with them was good.

    Which other solutions did I evaluate?

    The other vendor on our shortlist was HPE and we went with Dell EMC because, with all the tests, it seemed to be the best array.

    What other advice do I have?

    My advice is to buy this array.

    We use CloudIQ and we use Unisphere, but for day-to-day management, we prefer to automate all tasks with REST API.

    For now, I would rate this product at nine out of ten. We have tested it and it seems to be resilient and as fast as we need. But we have to do more tests, such as on the replication. That's important for us.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Senior Systems Engineer at a tech services company with 501-1,000 employees
    Real User
    From a reliability standpoint, everything is redundant; uptime is six or seven nines
    Pros and Cons
    • "Uptime by far is the most important thing, and also the replication ability (SRDF). Most of the customers who need this type of availability also want the protection of multiple data centers, and it is able to easily switchover workloads to their other data centers."
    • "I hear from people on my team that they would like improved reporting. While there are some decent tools for doing reporting, they would like to see a lot more built-in functionality. This way when they are logged into the interface everyday doing basic management tasks, they could also see some statistics on what is their storage pool usage and will be their projected usage with their current data growth. They want to be able to see more detailed stats on how they are using the system and have forecasting."

    What is our primary use case?

    Typically, when we are doing PowerMax, it is for applications that we need maximum performance, but also maximum reliability. So, Dell EMC has a lot of other products that can do very high performance, but there are not a lot of other products in the market that can reach the reliability and the availability that PowerMax can.

    The use case goes back to when you need that ultimate uptime, where you can't ever have an application go down. We see this a lot in healthcare applications. We also see a lot of miscellaneous other database applications that need to be up all the time for running web services and service providers.

    How has it helped my organization?

    We definitely have situations where we have multiple siloed storage arrays, especially like higher-end VMXs or mid-range storage. So, we have four or five arrays that we can go and take those and put it on one high performing PowerMax, then deliver it to scale and grow.

    What is most valuable?

    Uptime by far is the most important thing, and also the replication ability (SRDF). Most of the customers who need this type of availability also want the protection of multiple data centers, and it is able to easily switchover workloads to their other data centers.

    What needs improvement?

    I am looking for ease in usability going forward. PowerMax is super powerful, but because it's been around for so long, there is some complexity in configuration and getting the right SLAs set up that you want. I feel like this could be simplified. I would like to see some improvements from there to avoid having to hunt and peck through an interface to do something that I feel should be relatively simple.

    I hear from people on my team that they would like improved reporting. While there are some decent tools for doing reporting, they would like to see a lot more built-in functionality. This way when they are logged into the interface everyday doing basic management tasks, they could also see some statistics on what is their storage pool usage and will be their projected usage with their current data growth. They want to be able to see more detailed stats on how they are using the system and have forecasting.

    What do I think about the stability of the solution?

    The great thing about PowerMax is from a reliability standpoint, everything is redundant. Uptime is six or seven nines.

    What do I think about the scalability of the solution?

    PowerMax can grow quite a bit. The design with how storage controllers and engines scale out in regards to storage lets you scale your performance pretty linearly, though not as high as some things, like some of the hyper-converged solutions, but it's pretty nice.

    How are customer service and technical support?

    The tech support has been great. One of the good things with PowerMax, as much as the new branding and everything has come about since Dell and EMC merged, but the actual product history goes back really far. So, there is a ton of expertise from a support perspective within the organization. 

    There is a lot of knowledge out in the community as well, without having to directly engage Dell EMC support. A lot of times you can find community assistance for common problems and configuration needs.

    Which solution did I use previously and why did I switch?

    We haven't done very many migrations from VMAX3-AFA to PowerMax, just because they're close enough in numbers and performance. However, we are seeing a lot of movement from earlier generation VMAX to PowerMax. I even have some customers who are still on the DMX era that were moving over to PowerMax. That is going to be a big difference for them.

    Our PowerMax solutions have met all of their requirements that we had when we threw workloads at them.

    Which other solutions did I evaluate?

    There are very few other products on the market which I've run into that can give performance at this level of availability.

    What other advice do I have?

    We do a lot of managed services. Where we get a lot of use from the data is we gather a ton of statistical data about our customers: How they're growing and using their own data. Therefore, we have a lot of metadata about our own customers that we have to sort through. From a consolidation standpoint, it's nice to have all of that in one place. It comes back to performance. We have to be able to pull from a lot of different customers, and do it simultaneously.

    I find that PowerMax is improving performance for workloads, like VMware, SAP, Oracle, and SQL Databases.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Buyer's Guide
    Download our free Dell PowerMax NVMe Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free Dell PowerMax NVMe Report and get advice and tips from experienced pros sharing their opinions.