Dell Avamar Room for Improvement
Unix Architect at a retailer with 501-1,000 employees
It is very scalable, and that's its claim to fame, but that also makes it hard to make changes. Anytime there is a large piece of software, changing that piece of software is harder. You've got a larger install base, so you can't just rapidly change. We also use another product called Veeam, and it has this new feature called Continuous Data Protection, which basically lets you get very close to the way the system was in time. We have a system or two up there on which we have set 10 minutes Continuous Data Protection. So, we can roll it back to whatever it was 10 minutes ago, 20 minutes ago, or 30 minutes ago. This feature doesn't exist in Avamar Data Domain. That's the one feature I'd like to see first.
It can maybe have customized automatic routing. We have a Cisco ACI network. It is like a point-to-point network for everything, even multiple locations. It is flat, and that confuses Avamar Data Domain because it changes underneath Data Domain. It has some problems. They could do a little bit more on having an adaptable network or what's called a dynamic route network where it can be given a route and not care about it, as opposed to having to predefine it.
Senior Engineer, Disaster Recovery at a financial services firm with 1,001-5,000 employees
The UI is a complete mess. It is graphic, but it might as well be a CLI considering how difficult it is to work with. It takes an entire person and a significant amount of time to manage backups within the company. It really shouldn't be that hard.
When you get down to doing certain things, such as somebody wants a particular file restored, the process by which you do that is stupid. You kind of have to know exactly where to look for in order to find it. Even on older backup products that I've used, I didn't have that kind of problem. If we were looking for a file with a particular kind of a name, the solution would find that file anywhere irrespective of where it resides within the backup system. So, we didn't have to know the name of the specific server, the specific timeframe, almost all the characters of the file name, and all kinds of data in order to find a file. In Avamar, we got to know these details. We've gone around and around with them on that, and their attitude seems to be that it is working just fine. There is nothing for them to improve. The organizational system of other products that I'm working with, such as Zerto and Cohesity, seems to be centered around the tasks that you would most commonly do and want to do, as opposed to we've laid it out in a really neat technical hierarchy.
There should be some kind of greater granularity in the way it is storing backups. The reason why we're using things like Zerto and going to Cohesity, at least in the DR environment, and this will work in terms of backups as well, is that we need to be able to have a recovery point objective with some kind of granularity, such as every 15 minutes, every half hour, or every hour in case of a disaster recovery scenario, ransomware scenario, etc. We're pretty much allowed to do our once-in-a-day backup every 24 hours or however we schedule them. In most cases, we don't do anything different for basic backups, but it seems very difficult within Avamar to do anything if we want to have an image of a system every so often or at least an incremental point of reference or an RPO point.
The other thing is that the way that it locks files seems to make those systems unavailable while it is operating the backup. So, we have to very carefully schedule our backups after hours or over periods of time when there is low bandwidth of the transactions happening. With the other products we have, we don't have this problem. I certainly don't have that problem with Zerto. I've got a recovery point of every few seconds, and it doesn't seem to take a lot of storage room to do that. Storage is a big thing for us. It is very expensive, and that's always an issue for us. So, things like deduplication would be really nice to have.View full review »
Assistant Manager at Shriram Pistons
The user interface still needs to have some level of improvement. It could be more user-friendly and intuitive.
The reporting aspect of the product could be better. For example, I'd like to have reports on the daily failure of systems. If I have more than 1000 systems, if I want to know that how many systems failed yesterday, I'd like to be able to pull that information in a single click.View full review »
VP Global Infrastructure at a media company with 5,001-10,000 employees
The problems are, that it has issues with support. Dell has issues in that area.
I think the other problem is, that when we've had to do upgrades, it's a bit problematic. Dell hasn't done a good job at handling these upgrades, or the way EMC used to handle them.
EMC was very thorough and if you got a piece of software that you had to upgrade, you knew that it had been thoroughly tested and it was going to work well.
We have had issues with the consistency and the reliability of the code that is coming out for upgrades and enhancements.View full review »
Storage Management Specialist at a healthcare company with 501-1,000 employees
My biggest thing for improvement would be support for either Azure Cool Storage or AWS Glacier. Right now they don't do that. They don't have official works for those peer solutions. It should go hand-in-hand with the solution.
They have come up with Data Protection Central. We have multiple different management layers. For each product, we have a different management interface, so if they could merge all of them into one single-pane view of management, that would be extraordinary. Technically, they've done that but it's still not a single-pane view like in Commvault or in Rubrik, or another one of these new-age unit products. With a single pane, you can manage everything.
If you have to manage your network, it's a different console — It's not easy to manage. They've introduced a Data Protection Center to basically make it easier to manage everything from one console, or at least to report everything on one console which is very good. All the statistics appear, the health and the scheduled services, all of that appears on one screen. Still, to manage it, you have to click and invoke each separate console. If they could just integrate all of that into one console, one HTML Sybase console, then our lives would be much easier. There also needs to be single sign-on support.
We need single sign-on support to access all these different tools instead of having to login individually, which is the current problem — it takes too much effort. You have to go into each one and authenticate separately. You need to enable LDAP authentication for each of these and then proceed to what they need. They don't have role-based access, which is another problem. For example, if you want one person to have less access compared to another person, you can't do that easily.
Management and data analytics could be improved. I would like to see a lot more customizable reports, without coaching professional services regarding the Data Protection Advisor — it's not that simple to do. Also, I'm looking for analytics, for instance, something that tells us about the structure of the data.View full review »
Senior Cloud Engineer at a tech services company with 1,001-5,000 employees
Avamar is dependent on the hardware. It can't be implemented with ordinary storage. It can only be implemented with an EMC product. We want to have a backup solution that allows us to use independent storage and other hardware. It would be good if they can simplify its technology and make it possible to implement it with another storage. This is probably not possible because Avamar is an EMC product, and EMC would like to sell its own products.
It should be simplified because currently if we want to upgrade Avamar, it requires us to assemble too many EMC products. For upgrade, we have to ensure compatibility with Data Domain, proxy, and firmware for storage. There are many dependencies and many steps that we have to take if we want to upgrade the services, which is a weakness of Avamar.
It should also have support for reporting. We have too many reporting challenges. We cannot get information from the console about how big is the data of customer A, customer B, and customer C. EMC should think about providing reporting for the backup solution. Our customers use the basic reporting, but inside our infrastructure, we should be able to see and then analyze the data consumption by different customers. We should also be able to split information and see data consumption within our organization. Such analytical reporting will help us in planning our usage for the future, such as for the next two years. It will be useful for customers and service providers.
Its price should be reduced, and it should have a flexible and pay-per-use licensing.View full review »
MIS Manager at Misr Glass Manufacturing
Avamar's user interface could use some work. When we open a ticket, they are working with Linux commands. It's not easy to manage everything through the web interface. I would like to do everything through the interface that you can do with Linux commands.View full review »
There are two areas for improvement I would suggest. First, some integrations are not in place, such as the email alerts, which are not compatible with Office 365 SMTP gateway. Secondly, Avamar has no APS for monitoring or alerting.View full review »
The solution does not scale. It would be nice if there were much more scalability capabilities.
The solution could get better at data process managing. It can take more than three or four hours for supporting images. It's critical to do this faster.
It would be helpful if the product could support Linux patches. It's my understanding it only offers HTML.
The product could offer more integration capabilities.View full review »
Storage Administrator at a hospitality company with 1,001-5,000 employees
The solution is actually moving over to a new PowerProtect solution. I'm not sure, in terms of the roadmap, how long they'll have Avamar and NetWorker as they have now launched a new PowerProtect backup solution.
Therefore, the concern really is what the future will be with another product. Will we have to migrate, for example, and will it be easy or hard to do so?
It would be helpful if there was cloud support.View full review »
Senior Account Manager at a tech services company with 51-200 employees
Avamar does not offer the tape-out, meaning that what a person backs up can only be kept on a disc based appliance, one which is supplied by Avamar. The tape lacks connectivity, which means that if a customer wishes to take tape-out, Avamar is not a fit. He must look for a networker which offers up to tape. The solution should improve its tape-connectivity features.View full review »
It would be better if we could integrate easily with other platforms. I would like to see better integration with VMware vCenter. We normally integrate Avamar with VMware vCenter Server and virtualize Avamar within the VM. Once, we wanted to backup only a few VMs within the vCenter, without integrating it to the vCenter. But we come across some problems. Without adding the vCenter directly, there was some difficulty in adding the VMs. When we replaced more clients in the OS, this problem was solved.
General Director at a tech services company with 51-200 employees
Setup and deployment of Dell EMC Avamar is complex. It requires expert engineers. Making its setup easier is something that could be improved.View full review »
Martin De Silva
Product Owner at a retailer with 10,001+ employees
The interface has room for improvement. It's not ideal right now.
The product needs to have compatibility with more advanced systems such as Oracle ASM files.
The automation and orchestration features need work. Other products like Vain, for example, lend themselves to better automation and orchestration.
If you want to set up integration with a cloud environment, for example, it's very difficult to do that. Avamar doesn't work very well in the cloud environment.
The solution requires better ease of use and compatibility. It would be ideal if it could work with Oracle on an ISM environment.
There needs to be better iintegration into the public cloud environments.
It would be better if the cost of the product was less.
Senior Consultant at a tech company with 11-50 employees
The screen design is a bit back-dated.
The reports are not very presentable.
The price of this product should be lower.View full review »
Martin De Silva
Product Owner at a retailer with 10,001+ employees
DGM Data Centre at a manufacturing company with 10,001+ employees
More integration would be helpful, as well as the addition of more applications.
The technical support should be improved. They could be more responsive in the future.View full review »
Technical Consultant at a tech services company with 10,001+ employees
The user interface needs to be improved. It's not as good as it could be.
There are certain bugs in terms of support. It's too slow. It needs to be more responsive.
We've found the product to be a little costly.View full review »
Compared with Cohesity or Rubrik, which have some continuous data protection for backup and replication, this solution tends to lack in this area.
When we propose this solution to a customer, the customer always asks us "Okay, can I have backup plus replication as well?". The performance backup, I know it's good, however, some customers ask about the backup plus replication, continuous data protection, or something like that. That's where it falls short.
Avamar should help protect against ransomware or maybe offer some sort of monitoring. It would be great if they had monitoring protection from the ransomware added into the overall offering.
Some customers are asking about an appliance model. It would be nice if they offered that.View full review »
The solution could be a bit easier to use in the sense that they need to make it simpler to backup products and restore items.View full review »
Desktop Support Engineer at a computer software company with 1,001-5,000 employees
The solution should offer a better data domain.
It would be helpful if the product offered more integration potential.View full review »
Overall, the solution is good right now. I can't think of where I have seen any missing features.
The solution, in the future, should offer support for mobile.View full review »
Principal Architect at a computer software company with 1,001-5,000 employees
Its ability to back up very large objects can be improved. In terms of new features, they can include the ability to use cloud services, like S3, more natively.View full review »
Solution Architect at a tech services company with 51-200 employees
This solution is approximately 10 to 20 years old. The technology behind it is very good but the trends are increasing and Avamar and NetWorkers are outdated.
They brought in vProtect solutions, called it PPDM, and rebranded it.
In my opinion, they should destroy all of their products and create them from scratch.
The technology is behind and they have millions of codes. I think that it should be recreated or they should hire another backup and archive company.
The UI is not easy to use. There are other products such as Veeam that are easy to use for the end-user, which is why they are moving away from Avamar or Networker.
Recently, they recreated the HTML 5 interface, and it has abilities but it is not mature yet.View full review »
Technical support should be more knowledgeable.View full review »
System Administrator at a mining and metals company with 1,001-5,000 employees
It is expensive. It is more about cost than it is about anything else.
If you need to pull data out of it to offload to tapes, that's messy. You have a mechanism for it, but it is painful.View full review »
Dell EMC Avamar is a very complex product. It took a lot of time for the IT admins to get trained on how to use it. It is not very user-friendly, and we won't be using Avamar anymore.
It needs a lot of improvement in terms of how the backups have been configured, and the reporting is too complex. There are a lot of improvements that should be done in the reporting feature and how the endpoints are getting added to the console. These processes need to be a little more simplified. It is not that easy to get an immediate report based on our requirements. It is too complex. We have to write some scripts and things like that. There are predefined scripts, but they aren't very user-friendly for the customer.View full review »
I believe they need to improve the interfaces. Without official training it's harder to deliver the marketing and the reviews over shared media.View full review »
The product could be easier to troubleshoot. When I had a problem with the software, I invested a lot of time to find out what the problem was. Once I found the problem, I realized that it was a simple solution, but there were no helpful indications.
As an example, with Avamar, you have a different storage node and if one of these nodes had a problem with an NTP server and there was a different time on the node, nothing would work. Finding the solution to this problem involved many steps, which was not easy to determine.View full review »
The reporting should be improved, as we currently have to use another tool for that purpose.View full review »
The initial setup could be a bit simpler.
An offload to tape would be a great additional feature. The audit people ask for data to be put somewhere else in another location to have a gap between backup data and tape, but the Avamar solution only backs up on Avamar store.View full review »
Analista de Sistemas SR at a tech services company with 1,001-5,000 employees
We have had a lot of problems with the Dell EMC Avamar solution. The snapshots are not being erased after backup.
The solution could improve by having better reports about the errors in the software.View full review »
Head Cyber Security at a retailer with 10,001+ employees
The solution could improve by having better integration and more flexibility.View full review »