We performed a comparison between Spiceworks and Splunk APM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"Spiceworks is generic and free."
"The solution is easy to use and easy to manage."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The most valuable features are the inventory and personalization."
"Tickets by e-mail, with actions by hastag."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"The features are pretty much ready out of the box."
"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"The features are pretty much ready out of the box."
"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"Splunk's dashboards are great."
"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Sometimes, it can be difficult to integrate what you need."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"The GUI must be improved."
"The cardinality is pretty low."
"We currently lack log analysis capabilities in Splunk APM."
"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."
"Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"The monitoring of workloads when using SignalFx could be improved."
"The UI enhancements could be a way to improve the solution in the future."
"The UI enhancements could be a way to improve the solution in the future."
Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews while Splunk APM is ranked 13th in Application Performance Monitoring (APM) and Observability with 12 reviews. Spiceworks is rated 7.8, while Splunk APM is rated 8.2. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus, whereas Splunk APM is most compared with Splunk ITSI (IT Service Intelligence), Sentry, Elastic Observability, Monte Carlo and Dynatrace.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
