We performed a comparison between ServiceNow and VMware Aria Automation based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Very good incident management, chain management and problem management features."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"The solution has very good automation tools."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"The most recent addition of SAM Premium is a game changer for many organizations."
"I have found the workflows and integration the most valuable in this solution."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"For repeated installations and provisioning of VMs, we now have a clear definition of what has been installed, and we can monitor all that stuff."
"I find the system to be intuitive and user-friendly. In general, I'm quite happy with the entire setup. Once you configure the system, navigating the portal is pretty simple. They use a lot of the vSphere UI interface structure so it's intuitive, especially if you have used anything vSphere-related before."
"vRA has enabled us to derive value from the cloud faster. It is five to six times faster than traditional solutions."
"Currently, the primary feature we're using in VMware Aria Automation is its ability to execute tasks quickly. However, we haven't explored other features like workload management or the full stack yet. So it's hard to make comparisons or fully utilize its potential until we expand our usage."
"Our QA department is able to spin up a new instance of Windows virtual machine and test whatever use case they have, then turn it back down whenever they are done."
"Before it would take months to deploy a VM, now, with this solution, we can deploy many VMs in one hour. We can do a stack of them with Mediaware."
"The repetitive tasks which took provisioning storage, network, and compute two to three weeks, now takes five minutes."
"It benefits the speed of our development, and the speed of anything we test and send through to production."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"The product’s standard user experience is not the best."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The high price is a huge barrier in Portugal."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"I would like to see a simpler way of provisioning it. As is, we can automate the provisioning of a VM, however, when it comes to the external IPs, that is outside of VMware. But that has to be automated as well. If there was a way for us to have the virtual machines connect to switches that are external to VMware, that would be great. That way, it would handle the entire workflow from creation and provisioning of a VM to the connectivity to the external IP addresses which allow our customers to have access to the VM. Currently, that IP configuration has to be done manually."
"The initial setup is very complex because we have a bunch of customization workflows. They were built-in features that we had to program as code with Orchestration."
"vCenter and vRA, I believe they share two different databases so sometimes you have to somehow sync them up. I wish there was only one database between the two or, somehow, one database would rule over the other one, so if you have both products, the vCenter might use the vRA database. Otherwise, when you do stuff in vCenter, you have to write a command on vRA to update the databases."
"VMware Aria Automation could improve reporting of the policies. They are difficult to customize. We have many policies but they are not able to be modified to what we want."
"It would be better if VMware would provide API documentation for developers and customers on the Internet."
"The solution could include more integrations and supportability around the container space."
"They can improve on the dashboard representations and the options for non-technical people. I would like to see the ability to customize that and maybe provide them with helpful guides to what subscriptions they have. Sometimes, I find that I have to do more explanation to people who do approvals. I would really like to customize the display to the terms they use in their particular business unit. So a little bit more of a nod to the customization of the UI for non-technical users would be helpful."
"The most important thing that we missed in vRanger was the possibility to mount several images instantaneously and present it so we can run it immediately."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow is rated 8.4, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and IBM Turbonomic.
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