We performed a comparison between SailPoint IdentityIQ and UserLock based on real PeerSpot user reviews.
Find out what your peers are saying about SailPoint, One Identity, Omada and others in User Provisioning Software."It is a stable tool, which we run in our complex environment."
"This solution has made our team more effective. We need less manual approvals when someone new joins our company. There is less paperwork and fewer support tickets raised for access."
"The Certification and Provisioning features are most valuable."
"The compliance features are the most valuable features."
"We are happy with the SailPoint IdentityIQ’s stability."
"A feature of SailPoint IdentityIQ that I like best is that it has good integration with other platforms. My company is using ADP here in Brazil, and SailPoint IdentityIQ works very, very well with it. My company is also using the solution for governance evaluation, segregation, and other access tests. For my company, SailPoint IdentityIQ is a very important solution, especially because it's automated, and there's a huge audit and risk issue here in Brazil."
"The level of customization for data imports and role modeling, because it helps to integrate faster, support easier and let it reuse the organization role structure."
"The initial setup isn't so difficult."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"We have had a lot of service breaks because of the lack of support."
"There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read."
"It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires."
"Scalability is hard, especially when you are doing it in real time."
"Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented."
"The cost can be prohibitive for middle-tier companies."
"The UI is complex."
"Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
Earn 20 points
SailPoint IdentityIQ is ranked 1st in User Provisioning Software with 61 reviews while UserLock is ranked 21st in Authentication Systems. SailPoint IdentityIQ is rated 8.2, while UserLock is rated 10.0. The top reviewer of SailPoint IdentityIQ writes "Flexible, easy to customize, and not too difficult to set up". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". SailPoint IdentityIQ is most compared with Saviynt, One Identity Manager, Microsoft Entra ID, ForgeRock and Microsoft Identity Manager, whereas UserLock is most compared with Cisco Duo, Microsoft Entra ID, Fortinet FortiAuthenticator, Silverfort and AlertEnterprise Enterprise Guardian.
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