We compared Oracle Fusion Service and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: Customers say Fusion Service is expensive. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"The solution is completely cloud-based and very easy to access from anywhere."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The service management features are valuable."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"You can adapt Salesforce for all customer needs."
"The reporting features are useful."
"It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."
"It is a very stable solution."
"Salesforce is a very powerful tool which helps us to build that through tools like Process Builder or Flows, or even write code to achieve these scenarios."
"Salesforce helps up keep track of candidates."
"It is a good platform that shows consolidation of information for our customer base."
"The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle Service Cloud could improve the integration for older platforms."
"The product must provide modules for operations management."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The vendor must provide a user-friendly mobile application."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"With the solution being very vast, they need to prioritize features."
"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."
"The solution's design could be improved."
"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"It could have a more user-friendly interface."
"One area where the solution could improve is with handling feature requests."
"The solution can be difficult to understand for customers of Salesforce."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 98 reviews. Oracle Fusion Service is rated 8.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM and Sales Creatio, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite and SAP ERP. See our Oracle Fusion Service vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
